Which ‘pillar of TQM’ is referred to when the study of customer needs is done, the requirements of the customer are gathered, and customer satisfaction is measured and managed?
A. Process Management
B. Employee Empowerment
C. Continuous Improvement
D. Customer Focus
Answer:D
Which ‘pillar of TQM’ is referred to when the study of customer needs is done, the requirements of the customer are gathered, and customer satisfaction is measured and managed?
A. Process Management B. Employee Empowerment C. Continuous Improvement D. Customer Focus