A call center uses Pega Customer Service. Where does Pega Customer Service fit into the enterprise architecture?
A. Pega Customer Set vice is the customer and account enterprise service bus.
B. Pega Customer Service is the customer interaction system of record.
C. Pega Customer Service is the billing and reporting system of record.
D. Pega Customer Service is the new customer onboarding system.
Answer:B
A call center uses Pega Customer Service. Where does Pega Customer Service fit into the enterprise architecture?
A. Pega Customer Set vice is the customer and account enterprise service bus. B. Pega Customer Service is the customer interaction system of record. C. Pega Customer Service is the billing and reporting system of record. D. Pega Customer Service is the new customer onboarding system.