Which ‘pillar of TQM’ refers to TQM’s environment of a committed and well-trained workforce that participates in activities involving quality improvement?
A. Process Management
B. Employee Empowerment
C. Continuous Improvement
D. Customer Focus
Answer:B
Which ‘pillar of TQM’ refers to TQM’s environment of a committed and well-trained workforce that participates in activities involving quality improvement?
A. Process Management B. Employee Empowerment C. Continuous Improvement D. Customer Focus