The concept of meeting and exceeding customer expectations by resolving immediate problems, and finding opportunities for improvement where no problems are evident, is known as:
A. continuous quality improvement (CQI)
B. a code of ethics
C. continuing education (CE)
D. Clinical Laboratory Improvement Amendments of 1988 (CLIA 1988)
Answer:A
The concept of meeting and exceeding customer expectations by resolving immediate problems, and finding opportunities for improvement where no problems are evident, is known as:
A. continuous quality improvement (CQI) B. a code of ethics C. continuing education (CE) D. Clinical Laboratory Improvement Amendments of 1988 (CLIA 1988)