In Contact Center Manager Server (CCMS) Rls. 7.0, which set of options specifies how statistics are treated in reports and real-time displays?
A. Activity codes
B. Call Presentation Class
C. Skillset Assignment
D. Threshold Class
Answer:D
In Contact Center Manager Server (CCMS) Rls. 7.0, which set of options specifies how statistics are treated in reports and real-time displays?
A. Activity codes B. Call Presentation Class C. Skillset Assignment D. Threshold Class