A help desk technician encounters an issue and wants to find out if a colleague has encountered the same issue before. Which of the following should the technician do FIRST?
A. Search local logs.
B. Research possible theories.
C. Processing
D. Check Knowledge Base.
Answer:D
A help desk technician encounters an issue and wants to find out if a colleague has encountered the same issue before. Which of the following should the technician do FIRST?
A. Search local logs. B. Research possible theories. C. Processing D. Check Knowledge Base.