Operational excellence refers to companies that
A. are expensive but is expected to pay off in long-term loyalty and enhanced customer lifetime value
B. are willing to tailor their products to particular customer needs
C. are good at production, delivery, price, and convenience
D. pride themselves on quality and innovation
Answer:C
Operational excellence refers to companies that
A. are expensive but is expected to pay off in long-term loyalty and enhanced customer lifetime value B. are willing to tailor their products to particular customer needs C. are good at production, delivery, price, and convenience D. pride themselves on quality and innovation