A customer bought candies for her child, but after eating them, the child became ill. She became enraged and posted a complaint on the company's Facebook page, urging other users to avoid buying the candy as well. What do you believe the corporation should do?
A. They should remove the remarks and prohibit her for spreading false information about the company.
B. They should simply disregard the criticism because one or two bad remarks have no bearing on the brand's image.
C. They should vigorously defend themselves, telling her to stop talking.
D. They should apologise, obtain her phone number, and attempt to contact her in order to rectify the situation.
Answer:D
A customer bought candies for her child, but after eating them, the child became ill. She became enraged and posted a complaint on the company's Facebook page, urging other users to avoid buying the candy as well. What do you believe the corporation should do?
A. They should remove the remarks and prohibit her for spreading false information about the company. B. They should simply disregard the criticism because one or two bad remarks have no bearing on the brand's image. C. They should vigorously defend themselves, telling her to stop talking. D. They should apologise, obtain her phone number, and attempt to contact her in order to rectify the situation.
Explanation: They should apologize, take her phone number and try to speak to her to resolve the matter