For effective handling of your case, all our conversations may be recorded, irrespective of whether you dial in or we call you back. The voice recordings could be used for training, system development and quality control purposes. You can submit attachments (e.g. photos) via email, e-form and mobile app “Tell me@1823” with a maximum total size of 15MB. Please note that e-form accepts up to 5 attachments per submission while “Tell me@1823” accepts up to 10.