If customer is NOT available to receive his/her Products in the selected delivery date (door to door service)/ arranged pick up date (Locker service), customer should notify Brother eShop by email to [email protected] or call Brother Service Hotline at (852) 3187 0500 one business day (before 3pm) before, otherwise, delivery date may not be changed or charge you for reasonable cost incurred due to the late acknowledgement. Upon request acknowledged, delivery will be rescheduled.