©Zendesk 2022 Report chapters Chapter 1 Introduction Chapter 2 Unlock the benefits of customer service-led growth Chapter 3 Five customer service traps that could derail growth Chapter 4 How high performers drive growth with customer service Chapter 5 Future success hinges on two emerging growth areas Chapter 6 Focus on service quality above all else Chapter 7 Insights Chapter 8 Prioritise customer service like your growth depends on it