"To keep pace with a fast-evolving environment that has redefined roles and ways of working, it’s been important to ensure our HR professionals are equipped provided with the right skills and experiences to be successful and resilient for the next crisis," says Clarkson. This means upskilling HR professionals on subjects such as human-centred design thinking, digital upskilling, consulting, and influencing. So they too have the resilience and agility needed to succeed and thrive with these new market demands.