The week of Jan. 4, UPS anticipates 1.75 million returns are expected to be entered into its system each day, for a record-setting total of 8.75 million return packages. That’s a 23% increase compared to the highest return volume week in the 2019-2020 holiday season. The altered pattern is driven primarily by the acceleration of e-commerce adoption, with full year 2020 forecasts shattering expectations as more customers stayed indoors and turned to e-commerce due to the pandemic.