Passengers with specific requirements requiring special assistance and passengers with medical conditions / illnesses including those that may require administering or carrying medication/ syringes onboard are requested to contact us via our live web chat or our call center at least 48 hours before the scheduled flight departure date to make a prior arrangement for the type of special assistance required. Passengers requiring wheelchair service are requested to pre-book the same at the time of booking or via Manage My Booking at least 4 hours before the scheduled flight departure time. Failure to notify us may result in any special assistance or wheelchair service being unavailable upon your arrival at the airport and you being refused carriage.