When you install View Agent in a Windows Server 2008 R2 virtual machine, the View Agent installer displays the message This product can only be installed on 32-bit Windows XP SP3 or Windows Vista Enterprise/Business, Windows 7, Windows 8, or 64-bit Windows 2008 Server.This error occurs because Service Pack 1 (SP1) is not installed in the Windows Server 2008 R2 virtual machine. The message should have listed Windows Server 2008 R2 SP1 instead of 64-bit Windows 2008 Server.