If Merchants want to send customer a message based on a specific order, Merchants can follow the steps below: Step 1Login to your Yamimeal Account via Yamimeal Merchant Portal Step 2On the left sidebar menu, click "Orders" Step 3Click "Message" Step 4Input the order number that you want to search at the "Search by order number" bar and check the "Exact Search" checkbox on the right before clicking on the magnifying glass If you need further assistance, please feel free to submit your request to Yamimeal Care Team through our Help Center and we will contact you as soon as possible. Read more