Australia: Refunds will be paid within 14 working days of written notification. In accordance with the ESOS Act 2000, Kaplan will pay a full refund to the student within 14 days if the course being offered does not commence on the agreed starting day; or the course stops being provided at any time after it starts and before it is completed; or the course is not provided in full to the student because a sanction has been imposed on the college.