Our refunds policy 8.1 When you return a product to us (for instance, because you have cancelled the contract between you and us, or have notified us in accordance with paragraph 12 that you do not agree to any change in these conditions of sale or in any of our policies, or because you claim that the product is defective), we will examine the returned product and will notify you of any refund via e-mail within a reasonable period of time.