In most circumstances of suspected crime it would be prudent to contact BullionVault first if you believe BullionVault management would be capable of acting to minimise the effect of any criminal activity. Nevertheless allegations of criminal theft, or fraud, or other crimes, can be made directly to the London Metropolitan Police. There is no need for such an allegation to be preceded by a complaint to BullionVault and any such requirement would deny customers their civic right to the protection due to them under statute law via the appropriate forces of law enforcement.