No substitution of patient is allowed. Your full name as stated on his/her identity document, to be presented on registration at HKSH, is required to be provided for the booking of Services. HKSH will verify your identity with the booking name provided on electronic booking platform to ensure the Services is provided to the correct person. HKSH may disallow any person who is not the person named in the electronic booking platform to receive the Services without any refund.