If you cancel your stay, we will charge the following cancellation fee. Non-night without contact: 100% of room rate On the day of stay: 100% of the room rate The day before the stay: 50% of the room rate 7 to 2 days before the date of stay: 30% of the room rate However, in the case of an unexpected cause such as a natural disaster, we may not charge a cancellation fee, so please contact us by phone.