「Quality Service Recognition (Supermarket)」 Quality Service Programme (QSP)is the assessment competition from The Hong Kong Retail Management Association(HKRMA). Quality Service Programme (QSP) is covering the following three distinct tiers of service, including the existing Industry Service Benchmarking and Customization Assessment Plans, and newly introduced recognition schemes named "Quality Service Recognition" (QSR) and "Flagship Service Recognition" (FSR).