The amount of time it takes to identify journeys, understand performance, and optimize customer experiences can vary. It may seem simple to remove a few obvious friction points from the journey but delving into the specifics may be a more fruitful effort. With Dynamics 365 Customer Insights, you’ll unify your behavioral, transactional, and demographic data to get the AI-driven insights that help you better understand your customers and how they’ll interact with every facet of your business.