title: Authenticated remote code execution
description: Specially crafted string in OTRS system configuration can allow the execution of any system command.
problem types: rce
affected:
{
vendor: OTRS AG
product: OTRS
versions:
version: 8.0.x, status: affected, lessThanOrEqual: 8.0.19, versionType: custom
version: 7.0.x, status: affected, lessThanOrEqual: 7.0.32, versionType: custom
}
{
vendor: OTRS AG
product: SystemMonitoring
versions:
version: 7.0.x, status: affected, lessThanOrEqual: 7.0.18, versionType: custom
version: 8.0.x, status: affected, lessThanOrEqual: 8.0.8, versionType: custom
version: 6.0.1, status: affected, lessThan: 6.0.x*, versionType: custom
}
{
vendor: OTRS AG
product: OTRSSTORM
versions:
version: 7.0.x, status: affected, lessThanOrEqual: 7.0.27, versionType: custom
version: 8.0.x, status: affected, lessThanOrEqual: 8.0.11, versionType: custom
version: 6.0.1, status: affected, lessThan: 6.0.x*, versionType: custom
}
{
vendor: OTRS AG
product: ((OTRS)) Community Edition
versions:
version: 6.0.1, status: affected, lessThan: 6.0.x*, versionType: custom
}
metrics:
cvssV3_1: [
version: 3.1
vectorString: CVSS:3.1/AV:N/AC:H/PR:H/UI:R/S:U/C:H/I:H/A:H
attackVector: NETWORK
attackComplexity: HIGH
privilegesRequired: HIGH
userInteraction: REQUIRED
scope: UNCHANGED
confidentialityImpact: HIGH
integrityImpact: HIGH
availabilityImpact: HIGH
baseScore: 6.4
baseSeverity: MEDIUM
]
solutions: Update to OTRS 8.0.20, OTRS 7.0.33. Update to OTRSSTORM 8.0.12, OTRS 7.0.28. Update to SystemMonitoring 8.0.9, OTRS 7.0.19.