title: Unnecessary data is written to log if issues during indexing occurs
description: Insertion of debug information into log file during building the elastic search index allows reading of sensitive information from articles.This issue affects OTRS: from 7.0.X through 7.0.48, from 8.0.X through 8.0.37, from 2023.X through 2023.1.1.
problem types: CWE-532 Insertion of Sensitive Information into Log File
affected:
{
defaultStatus: unknown
modules: Log Backend
product: OTRS
vendor: OTRS AG
versions:
lessThanOrEqual: 7.0.48, status: affected, version: 7.0.x, versionType: Patch
lessThanOrEqual: 8.0.37, status: affected, version: 8.0.x, versionType: Patch
lessThanOrEqual: 2023.1.1, status: affected, version: 2023.x, versionType: Patch
}
metrics:
cvssV3_1: [
attackComplexity: LOW
attackVector: NETWORK
availabilityImpact: NONE
baseScore: 4.9
baseSeverity: MEDIUM
confidentialityImpact: HIGH
integrityImpact: NONE
privilegesRequired: HIGH
scope: UNCHANGED
userInteraction: NONE
vectorString: CVSS:3.1/AV:N/AC:L/PR:H/UI:N/S:U/C:H/I:N/A:N
version: 3.1
]
format: CVSS
scenarios: GENERAL
solutions: Update to OTRS Patch 2024.1.1
Update to OTRS 7.0.49 (Long Term Support Users)