title: Information exposure in PDF export
description: Article Bcc fields and agent personal information are shown when customer prints the ticket (PDF) via external interface. This issue affects: OTRS AG OTRS 7.0.x version 7.0.23 and prior versions; 8.0.x version 8.0.10 and prior versions.
problem types: CWE-200 Information Exposure
affected:
{
product: OTRS
vendor: OTRS AG
versions:
lessThanOrEqual: 7.0.23, status: affected, version: 7.0.x, versionType: custom
lessThanOrEqual: 8.0.10, status: affected, version: 8.0.x, versionType: custom
}
metrics:
cvssV3_1: [
attackComplexity: LOW
attackVector: NETWORK
availabilityImpact: NONE
baseScore: 5.7
baseSeverity: MEDIUM
confidentialityImpact: HIGH
integrityImpact: NONE
privilegesRequired: LOW
scope: UNCHANGED
userInteraction: REQUIRED
vectorString: CVSS:3.1/AV:N/AC:L/PR:L/UI:R/S:U/C:H/I:N/A:N
version: 3.1
]
solutions: Update to OTRS 8.0.11 or OTRS 7.0.24.