title: Possible XSS in Customer user address book
description: Attacker is able craft an article with a link to the customer address book with malicious content (JavaScript). When agent opens the link, JavaScript code is executed due to the missing parameter encoding. This issue affects: ((OTRS)) Community Edition: 6.0.26 and prior versions. OTRS: 7.0.15 and prior versions.
problem types: CWE-79 Cross-site Scripting (XSS)
affected:
{
vendor: OTRS AG
product: ((OTRS)) Community Edition
versions:
version: 6.0.x, status: affected, lessThanOrEqual: 6.0.26, versionType: custom
}
{
vendor: OTRS AG
product: OTRS
versions:
version: 7.0.x, status: affected, lessThanOrEqual: 7.0.15, versionType: custom
}
metrics:
cvssV3_1: [
version: 3.1
vectorString: CVSS:3.1/AV:N/AC:L/PR:L/UI:R/S:U/C:L/I:L/A:N
attackVector: NETWORK
attackComplexity: LOW
privilegesRequired: LOW
userInteraction: REQUIRED
scope: UNCHANGED
confidentialityImpact: LOW
integrityImpact: LOW
availabilityImpact: NONE
baseScore: 4.6
baseSeverity: MEDIUM
]
solutions: Upgrade to OTRS 7.0.16, ((OTRS)) Community Edition 6.0.27
Patch for ((OTRS)) Community Edition 6: https://github.com/OTRS/otrs/commit/2576830053f70a3a9251558e55f34843dec61aa2