title: Information disclosure in the External Interface
description: A reply to a forwarded email article by a 3rd party could unintensionally expose the email content to the ticket customer under certain circumstances.
problem types: CWE-200 Information Exposure
affected:
{
product: OTRS
vendor: OTRS AG
versions:
lessThanOrEqual: 7.0.34, status: affected, version: 7.0.x, versionType: custom
lessThanOrEqual: 8.0.22, status: affected, version: 8.0.x, versionType: custom
}
metrics:
cvssV3_1: [
attackComplexity: LOW
attackVector: NETWORK
availabilityImpact: NONE
baseScore: 3.5
baseSeverity: LOW
confidentialityImpact: LOW
integrityImpact: NONE
privilegesRequired: LOW
scope: UNCHANGED
userInteraction: REQUIRED
vectorString: CVSS:3.1/AV:N/AC:L/PR:L/UI:R/S:U/C:L/I:N/A:N
version: 3.1
]
solutions:  Update to OTRS 8.0.23 or OTRS 7.0.35.