title: Possible to send drafted messages as wrong agent
description: Agent A is able to save a draft (i.e. for customer reply). Then Agent B can open the draft, change the text completely and send it in the name of Agent A. For the customer it will not be visible that the message was sent by another agent. This issue affects: ((OTRS)) Community Edition 6.0.x version 6.0.24 and prior versions. OTRS 7.0.x version 7.0.13 and prior versions.
problem types: Sender spoofing
affected:
{
vendor: OTRS AG
product: ((OTRS)) Community Edition
versions:
version: 6.0.x version 6.0.24 and prior versions, status: affected
}
{
vendor: OTRS AG
product: OTRS
versions:
version: 7.0.x version 7.0.13 and prior versions, status: affected
}
metrics:
cvssV3_1: [
version: 3.1
vectorString: CVSS:3.1/AV:N/AC:L/PR:L/UI:R/S:U/C:N/I:L/A:N
attackVector: NETWORK
attackComplexity: LOW
privilegesRequired: LOW
userInteraction: REQUIRED
scope: UNCHANGED
confidentialityImpact: NONE
integrityImpact: LOW
availabilityImpact: NONE
baseScore: 3.5
baseSeverity: LOW
]
solutions: Upgrade to OTRS 7.0.14, ((OTRS)) Community Edition 6.0.25