title: Possible XSS stored in customer information
description: An attacker who is logged into OTRS as an admin user may manipulate customer URL field to store JavaScript code to be run later by any other agent when clicking the customer URL link. Then the stored JavaScript is executed in the context of OTRS. The same issue applies for the usage of external data sources e.g. database or ldap
problem types: CWE-79 Cross-site Scripting (XSS)
affected:
{
product: OTRS
vendor: OTRS AG
versions:
lessThanOrEqual: 7.0.36, status: affected, version: 7.0.x, versionType: custom
lessThanOrEqual: 8.0.24, status: affected, version: 8.0.x, versionType: custom
}
{
product: ((OTRS)) Community Edition
vendor: OTRS AG
versions:
lessThan: 6.0.x*, status: affected, version: 6.0.1, versionType: custom
}
metrics:
cvssV3_1: [
attackComplexity: LOW
attackVector: NETWORK
availabilityImpact: NONE
baseScore: 4.6
baseSeverity: MEDIUM
confidentialityImpact: LOW
integrityImpact: LOW
privilegesRequired: LOW
scope: UNCHANGED
userInteraction: REQUIRED
vectorString: CVSS:3.1/AV:N/AC:L/PR:L/UI:R/S:U/C:L/I:L/A:N
version: 3.1
]
solutions: Update to OTRS 7.0.37 or OTRS 8.0.25.