title: User enumeration issue using "lost password" feature
description: Malicious attacker is able to find out valid user logins by using the "lost password" feature. This issue affects: OTRS AG ((OTRS)) Community Edition version 6.0.1 and later versions. OTRS AG OTRS 7.0.x version 7.0.28 and prior versions.
problem types: CWE-200 Information Exposure
affected:
{
product: ((OTRS)) Community Edition
vendor: OTRS AG
versions:
lessThan: unspecified, status: affected, version: 6.0.1, versionType: custom
}
{
product: OTRS
vendor: OTRS AG
versions:
lessThanOrEqual: 7.0.28, status: affected, version: 7.0.x, versionType: custom
}
metrics:
cvssV3_1: [
attackComplexity: LOW
attackVector: NETWORK
availabilityImpact: NONE
baseScore: 5.3
baseSeverity: MEDIUM
confidentialityImpact: LOW
integrityImpact: NONE
privilegesRequired: NONE
scope: UNCHANGED
userInteraction: NONE
vectorString: CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:L/I:N/A:N
version: 3.1
]
solutions: Update to OTRS 7.0.29.