title: External pictures can be loaded even if not allowed by configuration
description: The loading of external images is not blocked, even if configured, if the attacker uses protocol-relative URL in the payload. This can be used to retreive the IP of the user.This issue affects OTRS: from 7.0.X before 7.0.47, from 8.0.X before 8.0.37; ((OTRS)) Community Edition: from 6.0.X through 6.0.34.
problem types: CWE-200 Exposure of Sensitive Information to an Unauthorized Actor
affected:
{
defaultStatus: affected
modules: Agent Interface
product: OTRS
vendor: OTRS AG
versions:
lessThan: 7.0.47, status: affected, version: 7.0.x, versionType: Patch
lessThan: 8.0.37, status: affected, version: 8.0.x, versionType: Patch
}
{
defaultStatus: unaffected
modules: Agent Interface
product: ((OTRS)) Community Edition
vendor: OTRS AG
versions:
lessThanOrEqual: 6.0.34, status: affected, version: 6.0.x, versionType: All
}
metrics:
cvssV3_1: [
attackComplexity: LOW
attackVector: NETWORK
availabilityImpact: NONE
baseScore: 5.3
baseSeverity: MEDIUM
confidentialityImpact: LOW
integrityImpact: NONE
privilegesRequired: NONE
scope: UNCHANGED
userInteraction: NONE
vectorString: CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:L/I:N/A:N
version: 3.1
]
format: CVSS
scenarios: GENERAL
solutions: Update to OTRS 8.0.37 or OTRS 7.0.47