title: Denial of service
description: Improper Check for filenames with overly long extensions in PostMaster (sending in email) or uploading files (e.g. attaching files to mails) of ((OTRS)) Community Edition and OTRS allows an remote attacker to cause an endless loop. This issue affects: OTRS AG: ((OTRS)) Community Edition 5.0.x version 5.0.38 and prior versions; 6.0.x version 6.0.23 and prior versions. OTRS AG: OTRS 7.0.x version 7.0.12 and prior versions.
metrics:
cvssV3_1: [
version: 3.1
vectorString: CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:N/I:N/A:L
attackVector: NETWORK
attackComplexity: LOW
privilegesRequired: NONE
userInteraction: NONE
scope: UNCHANGED
confidentialityImpact: NONE
integrityImpact: NONE
availabilityImpact: LOW
baseScore: 5.3
baseSeverity: MEDIUM
]
solutions: Upgrade to OTRS 7.0.13 or OTRS 6.0.24 or OTRS 5.0.39