title: Agent names disclosed in chat feature
description: Agent names that participates in a chat conversation are revealed in certain parts of the external interface as well as in chat transcriptions inside the tickets, when system is configured to mask real agent names. This issue affects OTRS; 7.0.21 and prior versions, 8.0.6 and prior versions.
problem types: CWE-200 Information Exposure
affected:
{
product: OTRS
vendor: OTRS AG
versions:
lessThanOrEqual: 7.0.21, status: affected, version: 7.0.x, versionType: custom
lessThanOrEqual: 8.0.6, status: affected, version: 8.0.x, versionType: custom
}
metrics:
cvssV3_1: [
attackComplexity: LOW
attackVector: NETWORK
availabilityImpact: NONE
baseScore: 4.3
baseSeverity: MEDIUM
confidentialityImpact: LOW
integrityImpact: NONE
privilegesRequired: NONE
scope: UNCHANGED
userInteraction: REQUIRED
vectorString: CVSS:3.1/AV:N/AC:L/PR:N/UI:R/S:U/C:L/I:N/A:N
version: 3.1
]
solutions: Upgrade to OTRS 7.0.22, OTRS 8.0.7