title: Sysaid – Pro Plus Edition, SysAid Help Desk Broken Access Control
description: Sysaid – Pro Plus Edition, SysAid Help Desk Broken Access Control v20.4.74 b10, v22.1.20 b62, v22.1.30 b49 - An attacker needs to log in as a guest after that the system redirects him to the service portal or EndUserPortal.JSP, then he needs to change the path in the URL to /ConcurrentLogin%2ejsp after that he will receive an error message with a login button, by clicking on it, he will connect to the system dashboard. The attacker can receive sensitive data like server details, usernames, workstations, etc. He can also perform actions such as uploading files, deleting calls from the system.
problem types: Broken Access Control
affected:
{
platforms: cloud
product: Sysaid
vendor: SysAid
versions:
lessThanOrEqual: 22.1.49, status: affected, version: 22.1.49 cloud version, versionType: custom
}
{
platforms: on premise
product: Sysaid
vendor: SysAid
versions:
lessThanOrEqual: 22.1.63, status: affected, version: 22.1.63 on premise version, versionType: custom
}
metrics:
cvssV3_1: [
attackComplexity: LOW
attackVector: LOCAL
availabilityImpact: LOW
baseScore: 6.8
baseSeverity: MEDIUM
confidentialityImpact: HIGH
integrityImpact: HIGH
privilegesRequired: LOW
scope: UNCHANGED
userInteraction: REQUIRED
vectorString: CVSS:3.1/AV:L/AC:L/PR:L/UI:R/S:U/C:H/I:H/A:L
version: 3.1
]
solutions: Update to 22.1.50 cloud version, or to 22.1.64 on premise version.