title: XSS attack using special link in email
description: It's possible to create an email which contains specially crafted link and it can be used to perform XSS attack. This issue affects: OTRS AG ((OTRS)) Community Edition:6.0.x version 6.0.1 and later versions. OTRS AG OTRS: 7.0.x version 7.0.27 and prior versions; 8.0.x version 8.0.14 and prior versions.
problem types: CWE-79 Cross-site Scripting (XSS)
affected:
{
product: ((OTRS)) Community Edition
vendor: OTRS AG
versions:
lessThan: 6.0.x*, status: affected, version: 6.0.1, versionType: custom
}
{
product: OTRS
vendor: OTRS AG
versions:
lessThanOrEqual: 7.0.27, status: affected, version: 7.0.x, versionType: custom
lessThanOrEqual: 8.0.14, status: affected, version: 8.0.x, versionType: custom
}
metrics:
cvssV3_1: [
attackComplexity: LOW
attackVector: NETWORK
availabilityImpact: NONE
baseScore: 6.5
baseSeverity: MEDIUM
confidentialityImpact: HIGH
integrityImpact: NONE
privilegesRequired: NONE
scope: UNCHANGED
userInteraction: REQUIRED
vectorString: CVSS:3.1/AV:N/AC:L/PR:N/UI:R/S:U/C:H/I:N/A:N
version: 3.1
]
solutions: Update to OTRS 8.0.15 or OTRS 7.0.28.