title: External Interface does not invalidate session
description: The external frontend system uses numerous background calls to the backend. Each background request is treated as user activity so the SessionMaxIdleTime will not be reached. This issue affects: OTRS 7.0.x version 7.0.14 and prior versions.
problem types: CWE-613 Insufficient Session Expiration
affected:
{
product: OTRS
vendor: OTRS AG
versions:
lessThanOrEqual: 7.0.14, status: affected, version: 7.0.x, versionType: custom
}
metrics:
cvssV3_1: [
attackComplexity: LOW
attackVector: NETWORK
availabilityImpact: LOW
baseScore: 5.4
baseSeverity: MEDIUM
confidentialityImpact: LOW
integrityImpact: NONE
privilegesRequired: LOW
scope: UNCHANGED
userInteraction: NONE
vectorString: CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:L/I:N/A:L
version: 3.1
]
solutions: Upgrade to OTRS 7.0.15