title: Information disclosure in external interface
description: BCC recipients in mails sent from OTRS are visible in article detail on external interface. This issue affects OTRS: 8.0.3 and prior versions, 7.0.17 and prior versions.
problem types: CWE-200 Information Exposure
affected:
{
product: OTRS
vendor: OTRS AG
versions:
lessThanOrEqual: 7.0.17, status: affected, version: 7.0.x, versionType: custom
lessThanOrEqual: 8.0.3, status: affected, version: 8.0.x, versionType: custom
}
metrics:
cvssV3_1: [
attackComplexity: LOW
attackVector: NETWORK
availabilityImpact: NONE
baseScore: 3.5
baseSeverity: LOW
confidentialityImpact: LOW
integrityImpact: NONE
privilegesRequired: LOW
scope: UNCHANGED
userInteraction: REQUIRED
vectorString: CVSS:3.1/AV:N/AC:L/PR:L/UI:R/S:U/C:L/I:N/A:N
version: 3.1
]
solutions: Upgrade to OTRS 7.0.18 and OTRS 8.0.4.