title: Agents are able to lock the ticket without the "Owner" permission
description: Agents are able to lock the ticket without the "Owner" permission. Once the ticket is locked, it could be moved to the queue where the agent has "rw" permissions and gain a full control. This issue affects: OTRS AG OTRS 8.0.x version: 8.0.16 and prior versions.
problem types: CWE-266 Incorrect Privilege Assignment
affected:
{
product: OTRS
vendor: OTRS AG
versions:
lessThanOrEqual:  8.0.16, status: affected, version: 8.0.x, versionType: custom
}
metrics:
cvssV3_1: [
attackComplexity: LOW
attackVector: NETWORK
availabilityImpact: NONE
baseScore: 3.5
baseSeverity: LOW
confidentialityImpact: NONE
integrityImpact: LOW
privilegesRequired: LOW
scope: UNCHANGED
userInteraction: REQUIRED
vectorString: CVSS:3.1/AV:N/AC:L/PR:L/UI:R/S:U/C:N/I:L/A:N
version: 3.1
]
solutions: Update to OTRS 8.0.17.