title: Dynamic templates reveal sensitive data when OTRS tags are used
description: When dynamic templates are used (OTRSTicketForms), admin can use OTRS tags which are not masked properly and can reveal sensitive information. This issue affects: OTRS AG OTRSTicketForms 6.0.x version 6.0.40 and prior versions; 7.0.x version 7.0.29 and prior versions; 8.0.x version 8.0.3 and prior versions.
problem types: CWE-200 Information Exposure
affected:
{
product:  OTRSTicketForms
vendor: OTRS AG
versions:
lessThanOrEqual: 6.0.40, status: affected, version: 6.0.x, versionType: custom
lessThanOrEqual: 7.0.29, status: affected, version: 7.0.x, versionType: custom
lessThanOrEqual: 8.0.3, status: affected, version: 8.0.x, versionType: custom
}
metrics:
cvssV3_1: [
attackComplexity: LOW
attackVector: ADJACENT_NETWORK
availabilityImpact: NONE
baseScore: 4.3
baseSeverity: MEDIUM
confidentialityImpact: HIGH
integrityImpact: NONE
privilegesRequired: HIGH
scope: UNCHANGED
userInteraction: REQUIRED
vectorString: CVSS:3.1/AV:A/AC:L/PR:H/UI:R/S:U/C:H/I:N/A:N
version: 3.1
]
solutions: Upgrade to OTRSTicketForms 7.0.30 or OTRSTicketForms 8.0.4.