title: Support Bundle includes S/Mime and PGP keys
description: Generated Support Bundles contains private S/MIME and PGP keys if containing folder is not hidden. This issue affects: OTRS AG ((OTRS)) Community Edition 6.0.x version 6.0.1 and later versions. OTRS AG OTRS 7.0.x version 7.0.27 and prior versions; 8.0.x version 8.0.14 and prior versions.
problem types: CWE-200 Information Exposure
affected:
{
vendor: OTRS AG
product: ((OTRS)) Community Edition
versions:
version: 6.0.1, status: affected, lessThan: 6.0.x*, versionType: custom
}
{
vendor: OTRS AG
product: OTRS
versions:
version: 7.0.x, status: affected, lessThanOrEqual: 7.0.27, versionType: custom
version: 8.0.x, status: affected, lessThanOrEqual: 8.0.14, versionType: custom
}
metrics:
cvssV3_1: [
version: 3.1
vectorString: CVSS:3.1/AV:N/AC:L/PR:H/UI:R/S:U/C:H/I:L/A:N
attackVector: NETWORK
attackComplexity: LOW
privilegesRequired: HIGH
userInteraction: REQUIRED
scope: UNCHANGED
confidentialityImpact: HIGH
integrityImpact: LOW
availabilityImpact: NONE
baseScore: 5.2
baseSeverity: MEDIUM
]
solutions: Update to OTRS 8.0.15 or OTRS 7.0.28.