title: XSS in the ticket overview screens
description: There is a XSS vulnerability in the ticket overview screens. It's possible to collect various information by having an e-mail shown in the overview screen. Attack can be performed by sending specially crafted e-mail to the system and it doesn't require any user intraction. This issue affects: OTRS AG ((OTRS)) Community Edition 6.0.x version 6.0.1 and later versions. OTRS AG OTRS 7.0.x version 7.0.26 and prior versions.
problem types: CWE-79 Cross-site Scripting (XSS)
affected:
{
vendor: OTRS AG
product: ((OTRS)) Community Edition
versions:
version: 6.0.1, status: affected, lessThan: 6.0.x*, versionType: custom
}
{
vendor: OTRS AG
product: OTRS
versions:
version: 7.0.x, status: affected, lessThanOrEqual: 7.0.26, versionType: custom
}
metrics:
cvssV3_1: [
version: 3.1
vectorString: CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:N/A:N
attackVector: NETWORK
attackComplexity: LOW
privilegesRequired: NONE
userInteraction: NONE
scope: UNCHANGED
confidentialityImpact: HIGH
integrityImpact: NONE
availabilityImpact: NONE
baseScore: 7.5
baseSeverity: HIGH
]
solutions: Update to OTRS 7.0.27.