title: Information disclosure in the External Interface
description: Accounted time is shown in the Ticket Detail View (External Interface), even if ExternalFrontend::TicketDetailView###AccountedTimeDisplay is disabled.
problem types: CWE-200 Information Exposure
affected:
{
product: OTRS
vendor: OTRS AG
versions:
lessThanOrEqual: 7.0.32, status: affected, version: 7.0.x, versionType: custom
lessThanOrEqual: 8.0.19, status: affected, version: 8.0.x, versionType: custom
}
metrics:
cvssV3_1: [
attackComplexity: LOW
attackVector: NETWORK
availabilityImpact: NONE
baseScore: 4.3
baseSeverity: MEDIUM
confidentialityImpact: LOW
integrityImpact: NONE
privilegesRequired: LOW
scope: UNCHANGED
userInteraction: NONE
vectorString: CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:L/I:N/A:N
version: 3.1
]
solutions: Update to OTRS 7.0.33 and OTRS 8.0.20.