title: Information disclosure in support bundle files
description: Support bundle generated files could contain sensitive information that might be unwanted to be disclosed. This issue affects: ((OTRS)) Community Edition: 5.0.41 and prior versions, 6.0.26 and prior versions. OTRS: 7.0.15 and prior versions.
problem types: CWE-201 Information Exposure Through Sent Data
affected:
{
vendor: OTRS AG
product: ((OTRS)) Community Edition
versions:
version: 5.0.x, status: affected, lessThanOrEqual: 5.0.41, versionType: custom
version: 6.0.x, status: affected, lessThanOrEqual: 6.0.26, versionType: custom
}
{
vendor: OTRS AG
product: OTRS
versions:
version: 7.0.x, status: affected, lessThanOrEqual: 7.0.15, versionType: custom
}
metrics:
cvssV3_1: [
version: 3.1
vectorString: CVSS:3.1/AV:N/AC:L/PR:H/UI:R/S:U/C:L/I:N/A:N
attackVector: NETWORK
attackComplexity: LOW
privilegesRequired: HIGH
userInteraction: REQUIRED
scope: UNCHANGED
confidentialityImpact: LOW
integrityImpact: NONE
availabilityImpact: NONE
baseScore: 2.4
baseSeverity: LOW
]
solutions: Upgrade to OTRS 7.0.16, ((OTRS)) Community Edition 6.0.27, ((OTRS)) Community Edition 5.0.42.
Patch for ((OTRS)) Community Edition 6: https://github.com/OTRS/otrs/commit/cb6d12a74fbf721ba33f24ce93ae37ed9a945a95
Patch for ((OTRS)) Community Edition 5: https://github.com/OTRS/otrs/commit/d37defe6592992e886cc5cc8fec444d34875fd4d