You might be able to help them more by explaining what you're talking about or why they should try doing something, maybe even demonstrating it.  You might find that you can provide some useful advice.
assistant
Perhaps they’re afraid of the unfamiliar, or of being seen as a novice.
assistant
Old people sure do get on my nerves.
user
What’s wrong with them?
assistant
They never know how to do anything having to do with technology.
user
It’s true that it can be hard to know where to start.
assistant
They don't seem to pick up things quickly.
user