Home Instead
The York & Malton franchise was also rated outstanding in 2018. The CQC reported:  ‘The culture at Home Instead Senior Care is exceptionally open, honest and caring, demonstrating a commitment to putting their clients and staff at the heart of everything they do.’  Home Instead Senior Care North Oxfordshire, which provides personal care to 36 people living in their own homes in the community was rated outstanding by the Care Quality Commission in 2019. Their report said "We received overwhelmingly positive feedback from people, relatives and professionals on how staff had developed caring relationships with people and their relatives."  Visits were over an hour, which is unusual in the sector.  Home Instead Senior Care Canary Wharf was inspected in March 2018 and rated outstanding.  The inspector reported that " Two hour minimum visits allowed people and their care workers the opportunity to develop highly positive and caring relationships that took into account people's individual needs and interests."   Comitis L11 Limited, which trades as Home Instead Senior Care Brentwood was inspected in August 2018 and rated outstanding.  It gives personal care to 80 people living in their own homes. The inspector reported that "People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice."  Home Instead Senior Care in Havant, Hampshire was rated outstanding at its first inspection and Debbie Westhead, the Care Quality Commission interim chief inspector for Adult Social Care, said she was delighted to be able to congratulate Home Instead Senior Care for another overall ‘Outstanding’ rating and that the quality of care which their inspectors found was exceptional.