Crossroads (British TV series)
In 1986, a new producer, William Smethurst, took over the series following the sacking of his predecessor, Philip Bowman. Smethurst had been brought in by Central Television's new head of drama, Ted Childs. He ordered changes, creating a wittier serial and improving the production values of the show. Smethurst shifted the story to the nearby village of King's Oak. Yet more long-running characters, such as Diane Hunter and Benny Hawkins, were dropped. This was unpopular with viewers, who telephoned Central in protest.