Indian Railways
In 1986, computerized ticketing and reservations were introduced in New Delhi. In 1988, the Shatabdi Express was introduced between New Delhi and Jhansi; it was later extended to Bhopal. Two years later, the first self-printing ticket machine (SPTM) was introduced in New Delhi. In 1993, air-conditioned three-tier coaches and a sleeper class (separate from second class) were introduced on IR. The CONCERT system of computerized reservations was deployed in New Delhi, Mumbai and Chennai in September 1996. In 1998, coupon validating machines (CVMs) were introduced at Mumbai Chhatrapati Shivaji Maharaj Terminus. The nationwide concierge system began operation on 18 April 1999. In February 2000, the Indian Railways website went online.