
> -----Original Message-----
> From: Greg Stark [mailto:gsstark@mit.edu]
> Sent: Friday, February 27, 2004 12:17 AM
> To: pgsql-hackers@postgresql.org
> Subject: Re: [HACKERS] [pgsql-www] Collaboration Tool Proposal
> 
[...snip...]
> I might suggest again RT. It's open source and has serious commercial
> traction. The postgres port needs a lot of work for it to 
> really catch up to
> the original MySQL implementation so most of the users are 
> using it with
> MySQL. 
> 

A second for considering RT. I've been using RT 3.0.6 for about five months
now for our internal support and (closed-source) bug tracking, and can
report that it works very smoothly with PostgreSQL. I had more problems with
getting all the Perl dependencies lined up than anything else, but that was
mostly my ignorance regarding big Perl apps and Apache.

It also can accept tickets via web or e-mail, so using it would not require
reducing the available methods for submitting bugs.


Fri, 27 Feb 2004 09:17:13 -0500
"Bort, Paul" <pbort@tmwsystems.com>
Re: [pgsql-www] Collaboration Tool Proposal
On Fri, 27 Feb 2004 09:17:13 -0500
"Bort, Paul" <pbort@tmwsystems.com> wrote:

> > -----Original Message-----
> > From: Greg Stark [mailto:gsstark@mit.edu]
> > 
> [...snip...]
> > I might suggest again RT. It's open source and has serious
> > commercial traction. The postgres port needs a lot of work for it to
> > 
> > really catch up to
> > the original MySQL implementation so most of the users are 
> > using it with
> > MySQL. 
> > 
> 
> A second for considering RT. I've been using RT 3.0.6 for about five
> months now for our internal support and (closed-source) bug tracking,
> and can report that it works very smoothly with PostgreSQL. I had more
> problems with getting all the Perl dependencies lined up than anything
> else, but that was mostly my ignorance regarding big Perl apps and
> Apache.

That perl dependency issue is not such a small one, IMHO. We've used RT
in the past, but ditched it because without installing a compiler on the
exposed server, we spent far too much time trying to keep all those
modules up-to-date. If you run an mod_perl web server anyway, maybe it's
not such a big deal. But if you do not, I'm not sure RT is good enough
to justify the extra work.

That said, if the perl module depencies are not a big deal for you, the
UI is nice. Just IMHO not nice enugh to justify the extra work when
there are so many other options to choose from.

(FWIW, I would love to see more effort in keeping bugzilla's current
versions up-to-date wrt to postgresql, and I note that full postgresql
compatibility is part of the next major release [2.18]. But my hopes are
probably not worth the bits required to transmit them)

-- 
Karl DeBisschop (kdebisschop@alert.infoplease.com)
Pearson Education/Infoplease (http://www.infoplease.com)

Fri, 27 Feb 2004 09:51:36 -0500
Karl DeBisschop <kdebisschop@alert.infoplease.com>
Re: [pgsql-www] Collaboration Tool Proposal