I take it the "PostgreSQL BugTool Submission" posts that've been
appearing on pgsql-bugs for the last day or so are output from our
much-discussed new bug tracking system.  I have a couple of major
problems with these reports:
	1.  Utterly useless Subject: line.  Why does the form ask
	    for a "short description" if not to use as a subject?
	2.  From: line is pgsql-bugs@postgresql.org, ie, the mail
	    list address, not the address of the bug submitter.
	    This makes it hard to reply to the submitter.
	3.  Webform does not ask for platform etc. info requested
	    by our standard bug report form.  Indeed, webform
	    seems designed to discourage any sort of complete report.
	    A 70x10 input window and no way to attach files :-(

I may be feeling a tad crabby tonight, but as far as I can see we
have learned nothing whatsoever from the failure of the Keystone
go-round.  It won't take too many more of these annoyances before
I set my mail filters to bit-bucket all traffic with "PostgreSQL
BugTool" in the subject line.

			regards, tom lane

Thu, 24 Aug 2000 00:54:36 -0400
Tom Lane <tgl@sss.pgh.pa.us>
Some gripes about BugTool
On Thu, 24 Aug 2000, Tom Lane wrote:

> I take it the "PostgreSQL BugTool Submission" posts that've been
> appearing on pgsql-bugs for the last day or so are output from our
> much-discussed new bug tracking system.  I have a couple of major
> problems with these reports:
> 	1.  Utterly useless Subject: line.  Why does the form ask
> 	    for a "short description" if not to use as a subject?

easily changed.

> 	2.  From: line is pgsql-bugs@postgresql.org, ie, the mail
> 	    list address, not the address of the bug submitter.
> 	    This makes it hard to reply to the submitter.

You have to be on the list to send mail to it.  Since every user isn't
on the list they can't be in the From line.   Complain to Marc.

> 	3.  Webform does not ask for platform etc. info requested
> 	    by our standard bug report form.  Indeed, webform
> 	    seems designed to discourage any sort of complete report.
> 	    A 70x10 input window and no way to attach files :-(

The upload files function is commented out since I had no place to put
the file when uploaded.  

> I may be feeling a tad crabby tonight, but as far as I can see we
> have learned nothing whatsoever from the failure of the Keystone
> go-round.  It won't take too many more of these annoyances before
> I set my mail filters to bit-bucket all traffic with "PostgreSQL
> BugTool" in the subject line.

I can change the subject line easy enuf but don't plan on any further
development on the tool since Ben is supposed to be presenting us with
the ultimate bug tool.  If it's going to be more than a month or so 
before we'll see this thing then I'll add/enable some functionality,
otherwise I can't see the point.

Vince.
-- 
==========================================================================
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 128K ISDN from $22.00/mo - 56K Dialup from $16.00/mo at Pop4 Networking
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Thu, 24 Aug 2000 07:03:14 -0400 (EDT)
Vince Vielhaber <vev@michvhf.com>
Re: Some gripes about BugTool
On Thu, 24 Aug 2000, Vince Vielhaber wrote:

> On Thu, 24 Aug 2000, Tom Lane wrote:
> 
> > I take it the "PostgreSQL BugTool Submission" posts that've been
> > appearing on pgsql-bugs for the last day or so are output from our
> > much-discussed new bug tracking system.  I have a couple of major
> > problems with these reports:
> > 	1.  Utterly useless Subject: line.  Why does the form ask
> > 	    for a "short description" if not to use as a subject?
> 
> easily changed.
> 
> > 	2.  From: line is pgsql-bugs@postgresql.org, ie, the mail
> > 	    list address, not the address of the bug submitter.
> > 	    This makes it hard to reply to the submitter.
> 
> You have to be on the list to send mail to it.  Since every user isn't
> on the list they can't be in the From line.   Complain to Marc.

hrmm, how about setting a Reply-To: address that contains both the
submitter email and the list?



Thu, 24 Aug 2000 09:26:24 -0300 (ADT)
The Hermit Hacker <scrappy@hub.org>
Re: Some gripes about BugTool
On Thu, 24 Aug 2000, The Hermit Hacker wrote:

> On Thu, 24 Aug 2000, Vince Vielhaber wrote:
> 
> > On Thu, 24 Aug 2000, Tom Lane wrote:
> > 
> > > I take it the "PostgreSQL BugTool Submission" posts that've been
> > > appearing on pgsql-bugs for the last day or so are output from our
> > > much-discussed new bug tracking system.  I have a couple of major
> > > problems with these reports:
> > > 	1.  Utterly useless Subject: line.  Why does the form ask
> > > 	    for a "short description" if not to use as a subject?
> > 
> > easily changed.
> > 
> > > 	2.  From: line is pgsql-bugs@postgresql.org, ie, the mail
> > > 	    list address, not the address of the bug submitter.
> > > 	    This makes it hard to reply to the submitter.
> > 
> > You have to be on the list to send mail to it.  Since every user isn't
> > on the list they can't be in the From line.   Complain to Marc.
> 
> hrmm, how about setting a Reply-To: address that contains both the
> submitter email and the list?

Made the change but haven't seen any responses yet - I'm not on that 
list so I can't see for myself.

Vince.
-- 
==========================================================================
Vince Vielhaber -- KA8CSH    email: vev@michvhf.com    http://www.pop4.net
 128K ISDN from $22.00/mo - 56K Dialup from $16.00/mo at Pop4 Networking
        Online Campground Directory    http://www.camping-usa.com
       Online Giftshop Superstore    http://www.cloudninegifts.com
==========================================================================




Thu, 24 Aug 2000 09:33:51 -0400 (EDT)
Vince Vielhaber <vev@michvhf.com>
Re: Some gripes about BugTool