views and experiences.
UÊUse active listening skills . The active listening skills described earlier in the 
chapter will enhance the quality of your conversations. In particular, be sure 
to reﬂect back that you are understanding what the other person is saying.
UÊDisclose some (but not too much) information about yourself . As men -
tioned earlier, the information you disclose should not be overly personal at 
ﬁrst. Instead, you can start by talking about your weekend’s activities, your 
favorite sports team, a movie you recently saw, or a class that you’re taking, 
for example.
UÊShow interest in the other person . For instance, follow up what the other 
person says by asking for clariﬁcation or requesting more details.
UÊTry a light touch . In some situations, it may be appropriate to touch the 
other individual (for example, a light touch on the arm). However, only use