share of work, and so on), say no in an assertive (though polite) way. Again, 
we recommend that you read chapter 10 for suggestions regarding assertive 
communication.
UÊReturn an item to a store . Return a book, an article of clothing, or some 
other item to a store. In most cases, the staff at the store will gladly take 
back the item. However, sometimes you may encounter a negative response, 
which will provide you with the opportunity to get used to this uncom -
fortable situation. To really test yourself, try to return an item without 
a receipt, without the original packaging, or after the allowed period for 
returns has passed. The store may not take back the item, but you will get 
an  opportunity to practice dealing with possible conﬂict.
UÊSend food back in a restaurant . Ask your server to take your food back (for 
instance, to change the dressing on your salad, make your soup hotter, cook 
your food more thoroughly, or bring you a different drink).
UÊTake an extra long time at a bank machine when there are people waiting 
behind you . For example, make several deposits, transfer funds from one