to make exciting, (2) the presentation was late in 
the day, and the audience was feeling tired, and (3) 
it is normal for some people to feel bored at a talk; 
other people probably found it interesting.
I was in an elevator and a 
woman was looking at me. She 
was probably thinking that I 
looked strange.In reality, other factors that may have contributed 
to the situation include (1) she was staring at me 
because she liked the way I look or what I was 
wearing, (2) she was looking in my direction but 
wasn’t really looking at me (maybe she was staring 
into space or daydreaming), and (3) she noticed 
me but was thinking of other things.
Can you think of recent examples of times when you engaged in personalization? If so, 
list your own examples of personalization in the space below: