The Shyness & Social Anxiety Workbook
206Of course, it is impossible to thoroughly cover all of these topics in a single chapter. 
Indeed, numerous books have been written on each of these particular domains (pre -
sentations, interviews, dating, assertiveness, listening, and so on). For more detailed 
suggestions, consult some of the recommended readings cited throughout this chapter 
and in the list of additional recommended readings at the back of the book. In addi -
tion, there are a number of good books that cover a wide range of topics related to 
social and  communication skills. Some examples include Messages: The Communication Skills 
Book (McKay, Davis, and Fanning 1995), The Messages Workbook: Powerful Strategies for Effective 
Communication at Work & Home  (Davis, Paleg, and Fanning 2004), and Robert Bolton’s classic 
book, People Skills (1979).
Finally, you may want to check out a website that uses video to demonstrate how 
to do a wide range of things—everything from sewing to cooking to magic tricks. The 
site is www.videojug.com. In addition to being a great place to learn all sorts of inter -
esting skills, the site includes video demonstrations of various social behaviors, includ -
ing making a good ﬁrst impression, dating, hugging, kissing, complaining appropriately, 
looking approachable, and even how to give a great handshake! Just search for the 
behavior you want to see.
LEARNING TO LISTEN
Communication is a two-way street. Listening effectively when you are in a conversa -
tion, being interviewed, or participating in a meeting is as important as what you say. 
When you feel anxious, your attention tends to shift from the situation itself to your