Listen to the other person’s point of view.  
Face the person; maintain eye contact; lean toward the person rather than 
away. Don’t interrupt or talk over the person.  
Be sensitive to the person’s wish to have the discussion at a later time. Be 
patient.
ValidateWith WORDS  AND  ACTIONS , show that you understand the other person’s 
feelings and thoughts about the situation. See the world from the other person’s point of view, and then say or act on what you see.
“I realize this is hard for you, and . . . ”, “I see that you are busy, and . . . ”
Go to a private place when the person is uncomfortable talking in a public 
place.
(Use an)
Easy mannerUse a little humor.  
SMILE . Ease the person along. Be light-  hearted. Sweet-talk.  
Use a “soft sell” over a “hard sell.” Be “political.”  
Leave your attitude at the door.
Other ideas: