It’s important that you reply to an email in a timely manner as a matter of courtesy and professionalism. You don’t have to respond immediately, but you should reply within at least 2 days. Even if the email wasn’t related to you or was sent erroneously, reply to the sender so they know that you’re not the right person. Emails are often more formal than a text message or a phone call. Start your email response with a “Hello” or a “Hi” before the person’s name to start the email off on the right foot. If the person you’re responding to prefers a certain greeting or if they ask you to call them by their name, then do what they ask. For example, if they prefer that you call them by a shortened version of their name, like “Bob” instead of “Robert” then use that nickname. Your email response should use good grammar, spelling, and punctuation. However, overusing the exclamation point can make you seem disingenuous or overly excited. Avoid using them unless it’s appropriate. An exclamation point is a great way to congratulate someone or convey excitement, but if you overuse them, they lose their effect. Keep your font choices to a classic font so your email appears professional. Don’t use multi-color fonts or a typeface like Comic Sans when you send an email response. A classic choice is to use a 10 or 12 point type with a font like Arial or Times New Roman. It can oftentimes be useful to copy another person on a response so you can include them into a discussion. However, copying a supervisor or co-worker unnecessarily can really upset or anger the person you’re replying to. If it’s necessary for you to include somebody else in the email chain, you can use the option to blind copy or “BCC” them. If the appropriate response is to reply to everyone in the group message, then choose to “Reply All” when you send your response. But if you need to ask or explain a specific topic or issue to 1 person, then respond directly to that person. If there’s a large group of people included on the email but you only need to respond to a few, just choose those people to respond to. Short emails that don’t add to a conversation aren’t necessary. Unless the sender asks you to confirm that you have received and understand an email, sending an email saying “Thanks” is unnecessary and annoying. A spelling or grammatical error can make your email seem unprofessional. Before you click send, take a moment to read over your response. Check for correct spelling and grammar and make sure you’re sending it to the right person.  Don’t rely on spell-checker to catch everything! Try reading your email out loud before you send it so you can hear how it sounds. Email apps or programs often autofill email addresses as you type in the recipient bar, which can lead to you accidentally sending an email to the wrong person.
رد على البريد الإلكتروني خلال 48 ساعة فقط. استخدم تحية احترافية عند الرد على البريد الإلكتروني. قلل من استخدام علامات التعجب. تجنب استخدام الخطوط الهزلية في البريد الإلكتروني. انتبه لمن تضعهم في خانة "Cc" (أو النسخة الكربونية) في رسالة بريدك. حدد على من تريد الرد في حالة البريد الجماعي. لا ترسل بريدًا فقط لقول "شكرًا" إلا عند الضرورة. راجع رسالة البريد وتأكد من المرسَل إليه قبل الإرسال.