For example, if you only sell a gift certificate once every week or two, it's still a good idea to know the routine by heart. It's also a good idea to know what to do if you make a mistake or a small problem comes up -  what's the routine if you give the wrong change but have already closed your cash, if someone wants a refund, or if your debit machine goes on the fritz? If this wasn't part of basic training, ask your manager or a more experienced cashier. You probably can't memorize every routine in the book, especially the ones that might never come up while you work there, but you need to know where your guidebook or user manual is if those once-in-a-blue-moon occasions come up. It's a good idea to at least skim the full guidebook, so you'll know roughly what's in it and where to go if, say, the power goes out and you have to use that dusty manual debit card press in the back. Even if you're only a cashier and never expected to work the floor, you're still an employee and might be asked questions. If you happen to know something is a particularly good purchase, let the buyer know that they just got the first of a brand new product, or that you think that one's the nicest in the store and they made a great choice. Be sincere about this and don't overdo it, but a little compliment can create the perception of added value and make a customer even happier with their purchase.
تعلَّم كيفية القيام بالأشياء التي تطرأ عليك مرارًا لكن ليس بصفة يومية. اعلم أين تذهب عندما يحدث أمر نادر. تعرَّف على منتجات المتجر جيدًا حتى تستطيع تقديم الاقتراحات والشكاوى.