You’re the first chance the restaurant has to make an impression, so make sure you’re aware whenever new guests arrive. Greet guests warmly, addressing them by name if they are repeat customers. Let guests know right away if there will be a wait so they can decide whether they want to make other dinner plans. If you’re busy with another guest when someone arrives, acknowledge the new arrival with a smile or by saying something like “I’ll be right with you!” Don’t assume that just because 2 people walk in that they will be the only ones in their party. The rest of their group might not have joined them yet. Always ask so you’ll know what size table your guests need. Guests with a larger frame might not be comfortable squeezed into a small booth, and customers who have trouble walking might prefer a seat close to the door so they don’t have to walk as far. Make your best judgement call, but don’t be afraid to ask your customers what type of seating they’d prefer. The host of a restaurant is usually the one responsible for answering the phone. Make sure you answer the phone promptly and professionally. State the name of the restaurant, your name, and ask the caller how you can help them. Politely ask if you can put them on hold if you’re busy. When the dinner rush hits, it can be hard to stay calm and composed, but if you get frazzled, the whole restaurant could become disorganized. If you feel stressed, take deep breaths and remember that even the busiest dinner service will be over in a couple of hours.
رحب بالعملاء بمجرد دخولهم للمطعم بابتسامة وتحية ودودة. اسأل عن عدد الأفراد على الطاولة. اسأل العملاء عن أي تفضيلات معينة فيما يتعلق بالطاولة. التزم بالرد فورًا على أي اتصال هاتفي. كن هادئًا حتى في أكثر أوقات الازدحام في المطعم.