When the person is giving you the criticism, make sure that you listen very well and show that you are listening. Maintain eye contact and nod your head now and then to show that you are listening. It may be hard to do this, but it is in your best interest. If you don’t listen you might not respond in the correct manner, which may lead to more criticism. Even if the advice or criticism is bad, it's still important to hear this person out. If they only send a note, you can "listen" at your own pace. After your critic has finished talking, it is a good idea to restate their criticism back to them so that you both understand what is needed. In other words, you want to eliminate the possibility of a more criticism due to a misunderstanding. You don’t need to repeat what your critic just said word-for-word, just summarize it.  For example, imagine you have just been criticized because you filed some documents incorrectly and it caused some problems for your coworkers. You might rephrase this to the critic as something like, “What I understood from what you just said is that I need to be more careful when I file documents so that my coworkers can effectively do their jobs. Is that right?” If you didn’t understand the criticism, ask them to explain or repeat something that was unclear to you. Say something like, “I want to make sure that I fully understand so that I can fix the problem. Can you please explain what you mean in a different way?” Some types of criticism might be too harsh or complicated to respond to right away. If possible, wait until you are calm, collected, and can have some time to think about the criticism before replying. Sometimes you need to respond to criticism right away, but it is better if you can give it time. Having time to come up with a mature response will lead to the best outcome. Say something like, "I appreciate your feedback. Let me take another look at the paper and I'll see what I can do. Can I send you a message tomorrow morning to get your advice on some changes?" If the criticism came because you made a mistake or someone got hurt, it's important to apologize for what happened right away. Apologizing is different from dealing with criticism, so don't feel like apologizing obligates you to change or accept all of the criticism you have received. In most cases, all you need to say right away is something like, "I am so sorry. I didn't mean for that to happen. I'm going to take another look at this and see how we can make sure that this never happens again." Once you are ready to verbally respond to criticism, start by acknowledging what part of their criticisms are right. Hearing this will make them feel better and let them know that you have really thought about what they said.  You can simply say, “You are right.” Then move on. You don’t need to go into a lot of detail about why your critic is right. Just acknowledging that you agree with their perspective will help the critic to feel like his or her point has been heard. Of course, your critic might be completely wrong. In this case, it's a good idea to find an aspect of what they said that's right ("I didn't handle this as well as I could have", for example) or just thank them for their feedback and leave it at that. Tell them how you plan to implement their advice or deal with the issue they criticized. This will reassure them that you're taking care of the problem. Taking criticism in this way, fully acknowledging it and responding to it, makes you come across as mature. When you address problems and take actions to fix them, people will be much more forgiving with you in the future. You can say something like, "Next time, I'll come to you before I talk with the client and be sure that we're agreed on the response we want to take." If they did not already recommend a better way of going about the problem, ask them how they would do things differently. If they did already give some advice, you can still ask for more, however. Getting advice gives you a way to learn, but it also makes the person who gave you the advice feel better. Stick to “what” questions instead of “why” questions. Asking “what” questions will lead to more helpful advice while asking “why” may make the situation worse and put the critic into defensive mode. For example, ask something like, “What do you think I should do differently next time?” Don’t ask something like, “Why did you say that about me?” Ask for their patience if the changes are not something that you can put into action right away. Changing, especially if the changes are significant, can take time. Asking for their patience will take some of the pressure off of you and lead to a better understanding between you and the critic. When you communicate that you need time to work on improvements, it also tells that person that you plan on taking their criticism seriously.
أنصت للانتقاد. أعد صياغة ما قاله منتقدك للتو. رد حين تكون مستعدًا. اعتذر عن أخطائك، إن كان لازمًا. اعترف بما هو صحيح في الانتقاد. تحدث عن خطتك للتغيير. اطلب نصيحته. عبر عن الحاجة للصبر.