a clear error of law and fact in allowing the 24consumer complaint for multiple reasons. As we have not agreed with the preliminary objection of the appellant to reject the complaint and relegate the respondents to civil court, we made extra efforts to examine the facts in detail. It is for this reason that the evidentiary value of the reports, their scope and ambit, and their contents were examined by us in some detail. 30. For the reasons stated above, we allow the appeal and set- aside the impugned order dated 16.01.2023 passed by the NCDRC in Consumer Complaint No. 160 of 2019. 31. Pending applications, if any, shall be disposed of. 32. There shall be no order as to costs. ……………………………….J. [PAMIDIGHANTAM SRI NARASIMHA] ……………………………….J. [ARAVIND KUMAR] NEW DELHI; May 16, 2024 25