has jurisdiction to entertain complaints ‘where the value of the goods or services and the compensation, if any, claimed does not exceed rupees twenty lakhs’. The expression ‘complaint’ is defined in Section 2(1)(7)(c) to mean any allegation made in writing by a complainant relating to certain enumerated subjects. A complainant is defined 2(1)(b) to mean a consumer, among other entities. Therefore, to file a complaint, one must be a complainant and for one to be a complainant, he must be a consumer. If a person fails to come within the definition of a consumer, he cannot be a complainant5 and therefore, such person cannot file a complaint under the Act. 5 Complainant is defined under Section 2 (1) (b) of the Act. A complainant means – (i) a consumer; or (ii) any voluntary consumer association registered under the Companies Act,1956 or under any other law for 1018. In the facts of the instant case, the OP had raised a plea in its version that the complainant does not satisfy the