The conversation between human and AI assistant.
How is cash on delivery a positive & negative for ecommerce in India?
Can you tell me how cash on delivery affects ecommerce in India?
Cash on delivery can be both positive and negative for ecommerce in India. On the positive side, customers who are hesitant to pay online can still complete their purchase by paying in cash at the time of delivery. This can increase sales and customer satisfaction. However, on the negative side, cash on delivery can result in higher costs for ecommerce companies due to the need for delivery staff to carry cash and potential fraud or non-payment by customers.