The conversation between human and AI assistant.
Is there any live chat vendors that are capable of doing mobile device detection and proactive messaging off the back of it?
That makes sense. So how does proactive messaging work exactly?
Proactive messaging is when the chat vendor sends a message to the visitor without them having to initiate the conversation. This can be triggered by certain actions or behaviors on the page, such as spending a certain amount of time on a product page or adding items to their cart but not checking out. The goal is to engage the visitor and offer assistance before they have a chance to leave the site.