The conversation between human and AI assistant.
How do I deescalate a situation with a dissatisfied customer in retail seeing?
Should I apologize even if the situation wasn't my fault?
Yes, expressing empathy and apologizing for the customer's experience can go a long way in deescalating the situation. It doesn't necessarily mean taking the blame for something that wasn't your fault, but rather acknowledging their dissatisfaction and taking steps to resolve it.