The conversation between human and AI assistant.
Why do people write about problems on Quora but do not write an email or letter to the Prime Minister's office about it?
Yes, that could be it. But why not try both? Why not write on Quora and contact the Prime Minister's office as well?
That's certainly an option. It could also be that many people may not be aware of how to contact the Prime Minister's office or may not believe that their concerns will be heard.