The conversation between human and AI assistant.
How has the user's ability to post on Facebook/Twitter changed the way products are tested?
Are there any downsides to relying on social media for product testing?
One downside of relying solely on social media for product testing is that the feedback may not be representative of the general population. Additionally, social media feedback may be biased towards the opinions of more vocal users. It's important for companies to supplement social media feedback with other forms of testing to get a more comprehensive view of their product's performance.