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What is Shrinkage and how to calculate it in a BPO industry?
Does shrinkage affect the productivity and efficiency of BPO operations?
Yes, shrinkage can have a significant impact on the productivity and efficiency of BPO operations. If the shrinkage is too high, it can affect the quality and quantity of service delivery, cause delays, gaps, or backlogs, and result in dissatisfied customers, increased costs, and reduced profitability.