The conversation between human and AI assistant.
Is it true that online shopping websites deliver bricks, fake items or cheap quality products and cheat the customers?
What should I do if I receive fake or low-quality items from an online retailer?
In most cases, online retailers will have a returns or refunds policy in place which allows customers to return items that are not up to standard. If you are unsatisfied with your purchase, contact the retailer's customer service team and explain the issue. They should be able to advise you on the next steps and work with you to either replace the item or provide a refund. If you are unable to come to a satisfactory resolution with the retailer, there are also a number of consumer protection services available that can help escalate your complaint.