The conversation between human and AI assistant.
What should I do to be a good customer service?
What should I do if I don't know the answer to a customer's question?
Transparency is key in customer service. If you don't know the answer to a customer's question, it's important to be honest and let the customer know that you will do everything you can to find the answer for them. Follow up with the customer as soon as possible with the answer or an update on the situation.