text: Q:
  
  UK - Refunds on digital services
  
  I'm currently working on a business as a sole trader providing scalable servers to clients, they are billed monthly.
  I'm aware the consumer rights act also affects digital goods, so whats to stop people from using my service for 14 days and then asking for a full refund? As these servers cost money to maintain, I have the potential to lose money on this, which could cripple my business if done enough.
  Is there a terms of service clause/refund policy or somthing I can use in order to protect myself from losing money due to this? How do other companies get around this?
  
  A:
  
  See this UK government site: 
  https://www.gov.uk/government/publications/cancelling-goods-or-services-guide-for-consumers/cancelling-goods-or-services
  It is aimed at consumers. It says that cancellation fees must be fair, and that you (as a consumer) can't expect all your money back. 
  Now if I order a service today (Jan 26th) to start at March 1st, you'll have to refund me if I cancel before Feb. 10th. But if I order the service today to start today, and I use it, then you can include in the contract that you will charge for every day that the service is used (and cost you money). 
  And all that is consumer law. Doesn't apply to business customers. For business customers, the signed contract is what counts (except in rather extreme situations). 
  
  