text: Q:
  
  Salesforce CTI softphone screenpop not working
  
  I have the Twilo Flex Call Center Adapter Open CTI installed into Salesforce.
  I am System Admin and when I get calls the screen popping works (it opens records or search results).
  When other users get calls the screen popping does not work.
  Below are my screen pop settings:
  
  Any ideas what might be causing it to not work for users?
  
  A:
  
  This was fixed by right-clicking on the Chrome Reload button and selecting:
  
  Empty Cache and Hard Reload
  
  