Woman calls police because a fast food outlet won't make a cheeseburger the way she wants it.
Anyone who has worked a police or emergency services dispatch line can attest that some callers just don't seem to have a very good grasp of what kinds of situations constitute valid emergencies, or even what sort of problems fall within the purview of law enforcement or emergency rescue services. People call 911 for assistance in such matters as needing help withhomework, clogged toilets, and non-functioning smoke detectors, to try to find out the latest sports scores and lottery results, to report broken televisions and cable outages, to seek assistance in locating lost pets, and to report all sorts of minor medical ailments.The call transcribed above is one such example: a woman phones the Orange County Sheriff's Department from the drive-through window of a fast food restaurant because she just can't get the uncooperative employees there to make the kind of hamburger she wants. The results are all the more amusing in this case because even though dispatchers generally dispose of non-emergency and misdirected calls as quickly as feasible in order to keep the phone lines clear for legitimate calls, this one stays on the phone with the irate woman for two and a half minutes - during which period the caller fulfills all the stereotypes of the narcissistic, pompous, self-absorbed Orange County soccer mom as she berates the restaurant employees for screwing up her kids' order and ignoring her, and the dispatcher for refusing to send an officer out to deal with the situation (a reasonable expectation, she maintains, because the police are 'supposed to be here to protect me').The bemused dispatcher handles the call with aplomb (and a touch of sarcasm), repeatedly informing the exasperated woman that a dispute over the proper preparation of a hamburger is not a criminal issue and therefore not an appropriate matter in which to involve the sheriff's department:Dispatcher: Ma'am, then I suggest you get your money back and go somewhere else. This is . . . this is not a criminal issue. We can't go out there and make them make you a cheeseburger the way you want it. Woman: Well . . . that is . . . that . . . you're supposed to be here to protect me. Dispatcher: Well, what are we protecting you from, a wrong cheeseburger? Woman: No . . . Dispatcher: Is this like . . . is this a harmful cheeseburger or something? I don't understand what you want us to do.After beingtold that she needs to 'act like an adult,' the infuriated caller petulantly insists that the restaurant manager is 'not acting like an adult herself,' but the soapbox is yanked out from beneath her when the dispatcher finally gives her a stern brush-off and ends the call.Since the question on everyone's minds is 'Is this for real?' we called the Orange County Sheriff's Department (OCSD) and spoke to a couple of folks at the Public Affairs Office. They were a bit busy to speak with us at length (evidently matters such as homicides and escaped prisoners take priority over media inquiries about irate fast food patrons), but they told us the recording is an actual call that was handled by an OCSD dispatcher about two years ago.We're leaving this entry's status as 'undetermined' because the fact that the recording is genuine doesn't necessarily mean it was on the level. Was the caller really a harried mother with an overinflated sense of entitlement, or was she a prankster pulling one over on the sheriff's department for the sake of a laugh? Since no one responded to the call, we may never know.Additional information: 'Food 911' recording
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