The main entrance to the station is on London Road. The ticket office and travel centre are located in the concourse; the lost property office and lockers were formerly located here also although East Midlands Trains took these facilities away in 2009 citing cost and the recession. This concourse gives access to the main station overbridge to all platforms, and via a corridor to the lifts. There is a footbridge at the northern end of the station giving access to the long-stay car park and Campbell Street.