In 1999, a member of the public was almost hit by a small piece of concrete that fell from a cladding panel. Concerns over the condition of the pre-cast cladding panels required the installation of netting to retain any further erosion. The entrance from Chamberlain Square was altered by the city's Urban Design team in 2001, creating a lobby and eliminating the effect of the original tall entrance hall. In July 2010, the east side of the lending library was decorated with painted birds, the work of Lucy McLauchlan.