In 1981, Tomczyk contracted with an outside engineering group to develop a direct-connect modem-on-a-cartridge (the VICModem), which at US$99 became the first modem priced under US$100. The VICModem was also the first modem to sell over 1 million units. VICModem was packaged with US$197.50 worth of free telecomputing services from The Source, CompuServe and Dow Jones. Tomczyk also created a SIG called the Commodore Information Network to enable users to exchange information and take some of the pressure off of Customer Support inquiries, which were straining Commodore's lean organization. In 1982, this network accounted for the largest traffic on CompuServe.