The organization has been criticized for its lack of troubleshooting support. Teachers in Peru are told to handle problems in one of two ways. If the problem is a software issue, they are to flash the computer, and if it is a hardware problem, they are to report it. In the classroom environment this black-boxing approach is being criticized for causing the teachers and students to feel disconnected with, and confused by the laptop, which results, in many cases, in the laptops eventually going unused. Several defects in OLPC XO-1 hardware have emerged in the field, and laptop repair is often neglected by students or their families (who are responsible for maintenance) due to the relatively high cost of some components (such as displays).