Leanne Wellings (Christine Tremarco) prepares to visit her grandfather, who resides in a convalescent home. She takes her two young children Rosie (Tyler Anthony) and Ethan (Lee Massey), and calls up the stairs to her eldest daughter, Tanya (Lucinda Dryzek), to join them. Tanya makes an excuse to avoid going. Leanne eventually leaves with Ethan and Rosie. Leanne rushes to collect a dog from the shelter before it closes. She then drives to her grandfather, new dog in tow, but stops at a lay-by to buy him some flowers from a van. A lorry draws up at the same time. The children lose sight of their mother as they sit in the car. Leanne does not return and the bewildered children start to walk away from the car.