Despite her often frivolous and immature behavior, Kelly is seen in a rare professional capacity in "Product Recall." She trains Oscar, Angela, and Kevin for taking customer service phone calls after an obscene watermark is printed on Dunder Mifflin paper, prompting too many complaint calls for Kelly alone to answer. She is very enthusiastic about this new task, and mentions that sometimes when she is bored she will make up a name for herself or talk in an accent (such as imitating Bridget Jones) while on the phone. Unlike Angela, who cannot bring herself to follow Kelly's advice and say "I'm sorry" to irate customers, Kelly demonstrates notable skill at soothing the angry callers.