The station suffered from years of neglect and, because of this, Virgin Trains announced improvements to the station. In 2009, an extension to the existing car park and a new taxi rank were built, along with improvements to the platforms and a new ticket office and travel centre. The new entrance hall is now complete, with a ticket office and a newsagents. The buffet on the London bound platforms has been modernised, however a first class lounge is yet to materialise.