Due to financial difficulties and an aversion to travel, she put off visiting her English friends until too late; Doel died in December 1968 from peritonitis from a burst appendix, and the bookshop eventually closed. Hanff did finally visit Charing Cross Road and the empty but still-standing shop in the summer of 1971, a trip recorded in her 1973 book "The Duchess of Bloomsbury Street." In "Duchess", Hanff describes her visits with friends and fans to various locations and places of literary and historical interest in London and Southern England. This trip was a highlight of her life – her modesty and sense of humor are evident as she talks about her love of London and the friends who were so devoted to her because of "84, Charing Cross Road", including Frank Doel's wife Nora and their daughter Sheila.