In June 2012 Maude laid out his plans for reforming the Civil Service. The Reform programme was endorsed by leadership of the Civil Service, the Cabinet Secretary and Head of the Civil Service. The document laid out a series of practical actions including steps to improve the skills, abilities and performance of civil servants; introduce a sharper performance management system; create a modern employment offer for staff; improve IT and flexible working across departments; and tighten the delivery of major projects. A year after the publication of the initial plan, Maude updated Parliament with a One Year On document, setting out successes and failures. This document included various further steps: establishing the principle of Extended Ministerial Offices, and introducing Functional Leadership across Whitehall. However, in November 2013, former Cabinet secretary Lord Butler of Brockwell told the BBC that "Mr Maude and some of his colleagues don't understand leadership." Butler said the relationship between ministers and the Civil Service worked best when there was loyalty on both side and public criticism showed something was wrong. A spokesman for Maude said good leadership required issues to be addressed, not swept under the carpet.