The new-look team opened their season with an easy 95–65 victory away to London Capital, and compiled a six-game unbeaten run at home with wins against such teams as the Everton Tigers, Newcastle Eagles and Milton Keynes Lions. However, the team's form on the road left something to be desired and after the opening win against London Capital, the Heat lost their next five games away from Guildford. Things got worse in December, when the Heat lost their 100% home record, losing 83–97 to the table-topping Sheffield Sharks. This was the start of a six-game losing streak, halted by a New Year's Day win against the Essex Pirates and finally a triumph on the road, a 74–72 win against the Leicester Riders in the BBL Trophy.