Come the turn of the 21st century, the HKSAR Ombudsman’s Office had adopted a far more progressive outlook towards civic unification, and amendment within political and socio-economic maladministration, focusing notably on the use of modern resources to best ensure efficiency. Specifically, the Ombudsman’s Office, from 2001, prioritised the conduct of a wider range of preliminary enquiries towards the direct investigation of issues, which allowed for a more effective assessment of the social and financial viability of proposed reform policies, prior to their implementation. For example, from 2003–04 the annual Ombudsman’s report refers to the need for a more analytical, or “global view”, towards addressing maladministration within Hong Kong, given the emergence of a set of identified patterns within public complaints, most notably, though not limited to, the “reluctance in enforcement”, along with interdepartmental coordination.