In 2002, McCutcheon presented the National Music Awards for ITV1 and in 2003 she featured in her only major film role. She appeared as tea-lady Natalie in the Richard Curtis romantic comedy "Love Actually", where the British Prime Minister played by Hugh Grant, falls in love with McCutcheon's character. The film received positive reviews and was a box office success. McCutcheon went to America in the wake of the film's success, but a Hollywood career did not materialise. Nevertheless, she won the MTV Movie Award for Best Trans-Atlantic Breakthrough Performer and the Empire Award for Best Newcomer at the 9th Empire Awards for her performance.