Despite exemplary developmental progress from within the Ombudsman’s Office, after the handover going into the 21st century, its authority nonetheless came under question, and was criticised on occasion. For example, during the 2013-2014 term, a government department the Ombudsman’s Office over issues relating to its contractual obligations or protocol, during a sales contract between two parties. After investigation, the Ombudsman's Office reaffirmed their authority and jurisdiction over the matters under complaint, given the fact that contract was not commercial in nature (thus under public sector review), and that its nature was against that of accepted policy.