Higbee's (by then bought by Dillard's) closed its department store in the complex in January 2002. Positively Cleveland (formerly the Convention and Visitors Bureau of Greater Cleveland) and the Greater Cleveland Partnership (the local chamber of commerce) opened offices in the Higbee Building in 2007. Until late 2010, the Cleveland Plus Visitors Center occupied the first floor. The building was opened on May 14, 2012 as the Horseshoe Casino Cleveland. After Rock Gaming LLC took over management of the Horseshoe, the casino was transformed into Jack Cleveland Casino and reopened on May 11, 2016.