Government institutions are more accountable and responsible to the needs of citizens. Citizens and civil society are empowered to participate in management of collective resources and governance. While empowering citizens to make demands and hold to account those who are meant to be responsible for delivering services and at the same time supporting local public institutions to provide better, more effective services to their constituents, ACTED specifically encourages different stakeholders – from groups of citizens, CSOs and private sector to (local) governments and supportive sector institutions – to work effectively together in co-constructing ways to act collectively and in their own best interest and thus be agents in, dynamic development processes.