Windsor has described Peggy as "from the old school, the generation which doesn't put up with rubbish from anybody...She can get through practically anything because she's tough, tough, tough." The character has been classified by Rupert Smith, author of "EastEnders: 20 Years in Albert Square", as a matriarch, assuming "papal infallibility. Whatever anybody does — particularly her own children — she knows better." She has also been branded a "battleaxe" by Dave West of entertainment website Digital Spy, and someone who "wears her heart on her sleeve" by Windsor. Family-orientated, Windsor adds that: " loves her family with a passion. Her worst qualities are that she's blinkered, sometimes wrongly passionate about her family."