With the intention of bringing e-governance to the citizens, Naidu launched e-Seva centers in 2001 for paperless and speedy delivery of results to applicants. These e-Seva centers were one-stop solutions providing all government information and services online such as utility bills, banking services, issuing birth and death certificates, written test for drivers licence, government orders, and APSRTC tours and travel operators booking. The government introduced an outsourcing employee system where government-related services are done under a contract agreement and after a certain time, they are declared as permanent government employees.