"Pont-Aven" experienced a number of technical problems in her first year of service. Most serious was the flooding of an auxiliary engine room in August 2004 caused by a faulty sea valve leaving the ferry unable to move from the Plymouth terminal for two days. Many services were disrupted at the height of the holiday season, many passengers having to be transferred to services from Poole and Portsmouth. The problem occurred at the same time as a major breakdown on the Irish Ferries vessel M/V "Normandy", which serves on the Rosslare - Cherbourg route. This situation left no passenger ferry link between Ireland and France and as a result many holidaymakers were forced to use the so-called Land-Bridge route, travelling from Ireland to Wales by ferry and driving to Plymouth or Portsmouth to board a ferry for France, or vice versa. Other problems included the bow door jamming shut and the unusual roll when travelling at high speed even in calm weather. However most faults have now been corrected and the vessel has become a popular member of the Brittany Ferries fleet.