Having acknowledged the discrepancies within the relationship between the public and the Ombudsman, the latter therefore embarked on increasing awareness as to its role, along with the prevalence of one's social, or civic duty, via a range of publicity initiatives, such as the wider use of media and technology to better inform Hong Kong’s public not just as to what issues were of most importance to society, but more so how they could be more involved in facilitating social, political and economic paradigms, and bring about progress. This was best exemplified by the Ombudsman’s Offices’ cooperation with Radio Television Hong Kong, over the production of an eight-episode television series, in 2013. Earlier implemented social initiatives had a near-immediate impact as well, as by 2005 the Ombudsman’s Office had received a record-high 15,626 enquiries along with over 5,600 complaints, completing four direct investigations, symbolising a positive and progressive trend in public and civic interaction through to 2015-16, when eight direct investigations were completed.