The redevelopment has meant that passengers take more time to get to the suburban network platforms than before. The pedestrian subway access was removed in favour of street level and elevated concourses. The subway also continued underneath Spencer Street, and its closure means it is necessary for all pedestrians to wait for traffic lights to cross Spencer Street at street level. For all suburban and some country services, passengers using the main entrance on the corner of Collins and Spencer Streets have to ascend two escalators to a shopping concourse and then enter the paid area of the station, before descending again to the metropolitan platforms. There have been some accidents in which people have fallen from this elevated level. The eight-meter ascent and descent is more than necessary to clear the height of trains, and more than the three-meter descent and ascent of the previous subway.