Two months later, an investigative report by WABC-TV's news operation examined correspondence between Kawasaki and Metro-North over the delays in introducing the cars. At the time it had been claimed the cars merely had software problems, but the documents reporters obtained under New York's Freedom of Information Law showed Kawasaki repeatedly asking for deadline extensions over issues such as bad weather and financial difficulties at the company that supplied the onboard toilets. Railroad officials complained in emails reviewed by the channel that some of the requests "defie logic" and were a waste of time. Kawasaki said such multiple delays were "not unusual given the complexity of the cars and suppliers" and were often beyond their control.