A survivor of the crash, John Wiggans, stated in a "USA Today" article that the staff were unable to help the passengers escape from the aircraft because they were frozen by fear or lack of competence in emergency procedures; Wiggans was seated in the upper deck business class area. "The Straits Times" carried reports of flight attendants saving lives of passengers. One story from the newspaper stated that a female passenger escaped the crash, ran back into the aircraft to attempt to save passengers, and died.