In November 2017, customers shopping at Zara stores in Istanbul, Turkey, found handwritten notes purportedly from Turkish workers in the pockets of in-store garments asking shoppers to pressure Zara into paying them unpaid wages. The company clarified the unpaid wages were due to a third-party manufacturer, who had failed to pay their employees. The company said they would help to provide compensation to employees who weren't paid. In the agreement, only factory-floor employees were compensated, with "white-collar" employees not covered by the agreement.