Parents began to file complaints with the company. As a result, the company pledged an independent review headed by Benjamin R. Civiletti, the Carter administration attorney general, and set aside US$1 million for restitution. The company acknowledged there were issues: "While the vast majority of scholars who attended our presidential inaugural programs had a positive experience, we acknowledge that some of them have stated that they did not and this is unacceptable to us... We are urgently working to address each and every concern and to respond to the families' inquiries as quickly as possible."