Town Hall has two platform levels, each with three platforms - physically two island platforms, but set up so that one faces two tracks and the other faces the other track. Each platform has one lift in the centre connecting the concourse with the platforms, providing Easy Access for wheelchairs. These facilities were constructed during 2003-2004. The lower level platforms (4-6) have 4 escalators to the concourse. As the platform is not wide enough, the escalators are in a cross configuration, with two at either end of the platform and another two at the centre. The escalator directions can be changed by staff throughout the day as the passenger flow dictates. The upper level platforms have stairs up to the concourse. There are also small staircases linking the two platform levels.