SkyCity Grand Hotel is a luxury five-star hotel and was officially opened by Prime Minister Helen Clark in April 2005. It is not located inside the main complex but is adjacent and is connected by a sky bridge. It serves VIPs, business people and high stake gamblers who play at the casino. The Grand features 21 floors and 316 rooms. The rooms comprise The Grand Suite, 8 Self Contained Suites, 11 King Suites and 296 rooms. Facilities and services include 24-hour room service and reception, a swimming pool, fitness center with personal trainers, sauna, health spa, baby sitting and a hotel doctor.