The train also features emergency help points, allowing passengers to contact the train crew in an emergency. The help points are located on the sides of the stairwell to the upper deck. There are actually two help points in the same location, with a large one at face height with a microphone and speaker, and a lower one with a microphone only. There are also emergency door releases which were retrofitted to the trains. These allow passengers to manually open the doors in an emergency, as recommended in the report for the Waterfall rail accident. The retrofit program was stated as having been completed in November 2014.