Ethel became a popular and well-loved character from very early on in the series. Ethel was a gossip who did not always get her facts right, and this was often used for comic effect, as was her use of malapropisms. She became famous for owning a pug named Willy. Ethel's famous lines being either, "Where's my Willy?" or, in a double entendre, "Has anyone seen my little Willy". It was originally intended for Ethel's dog to be a Yorkshire Terrier, but as no suitable Yorkie could be found, a pug was used instead. Over the seven years they worked together Willy (the actor) and Franklin became very attached to each other. So much so that Franklin even tried to buy Willy at one stage, commenting: "I tried to buy him from the BBC but he's too valuable now, he earns a bomb in personal appearances." Franklin was heart-broken in 1992 when the producers made the decision to retire Willy. On-screen Willy became ill and had to be put down. However just over two weeks after his last appearance on the programme the dog who played Willy died. Franklin has commented: "A woman stopped me in the street and said: 'It was like him committing suicide. When he knew he wasn't wanted on that programme no more, he just turned over and died.'"