In 2012, Capita was awarded a 10 year long recruiting contract for the British Army, worth £1.3 billion. However, they have been greatly criticised, as they failed to meet the army's recruiting target every year up until 2020, with the shortfall ranging between 21% and 45% every single year. According to the National Audit Office one of the main failings of the contract was the new recruiting website, that was delivered in 2017- four years late and three times the original cost. In 2020, the contract was extended for two further years, meaning that it will now terminate in 2024. The Public Accounts Committee stated that Capita entered into the contract without "understanding the complexity of what it was taking on."