In 2019, the library launched a multi-year improvement project called "Building the Next Generation Library." The project planned for facility improvements across the system depending on the needs of communities and facilities. Listening sessions were held for community members at each branch throughout 2019, and the Facility Master Plan documents outlined the recommended work to be done over the next 10 years. Part of the Next Generation Library initiative included a website and brand update in 2020, with the library moving to a BiblioCommons-based website and revealing new logos, brand colors, and the rearranged organization name from The Public Library of Cincinnati and Hamilton County to Cincinnati and Hamilton County Public Library. Some priorities were modified due to the 2020 COVID-19 pandemic.