The station has two platforms currently in use: a bi-directionally signalled through platform (the original down platform), used by almost all timetabled services and a south-facing bay platform (with only one weekly booked departure). The former up platform 1 has been disused since the footbridge linking the platforms was removed in the late 1990s. In August 2013 Grand Central proposed reopening the disused up platform as part of its track access application extension although they never implemented this proposal. In September 2020, Tees Valley Combined Authority launched a £1.5 million study to investigate the feasibility of a similar scheme to reopen the former up platform so as to improve capacity through the station.