An inquest into the shooting revealed Lebrun was the subject of teasing for his speech impediment, and that his complaints to management were not investigated. The inquest revealed an "atmosphere of bullying", described as a "poisoned" environment by an employment equity manager. In response, OC Transpo instigated zero-tolerance policies regarding workplace harassment, a new employee-management communications program, and increased training on workplace respect. However, studies in 2003 and 2004 found there to be lingering elements of a negative work environment, and employee-management communication was reported to be strained following the 1996 strike.