The last answer points to a process. This is one of the most important aspects in the five why approach – the "real" root cause should point toward a process that is not working well or does not exist. Untrained facilitators will often observe that answers seem to point towards classical answers such as not enough time, not enough investments, or not enough manpower. These answers may be true, but they are out of our control. Therefore, instead of asking the question "why?", ask "why did the process fail?"