The Care Quality Commission formerly the Healthcare Commission reviews hospitals annually and rates a hospital on two points: “Use of Resources” (which is based on finances) and “Quality of Service” (which is based on clinical performance). These two points are rated on a scale of “weak”, “Fair”, “Good” and “Excellent”. In the 2007/08 Healthcare Commission's review, it rated the Queen Elizabeth Hospital's “Use of Resources” as “Weak” and “Quality of Service” as “Good”. The “weak” rating for use of resources was due primarily to the hospital's debts, now all cleared. The “good” rating for quality of service is indicative of its clinical performance and waiting times. The Queen Elizabeth Hospital had good patient satisfaction rates, is nationally acknowledged for its infection control excellence and arrangements for keeping patients safe. The Critical Care Centre has consistently been rated amongst the best in the country by external ICNARC review (ICNARC Casemix Programme).