On March 16, 2020 as a preventative measure against the COVID-19 pandemic (Coronavirus), OC Transpo began limiting front door boarding and seating to riders with accessibility needs. All other customers must board at the back of the bus. As a result, cash fares are neither accepted nor enforced on buses, but a valid fare is required to begin a trip at an O-Train station. On March 19, due to lower ridership and in consideration of train operators, a small number of seats on Confederation Line vehicles became unavailable to the public. Hand sanitizer was installed on all Line 1 stations, including the Bayview interchange, and thereafter installed on most Transitway station. Since June 15, 2020, the agency is requiring employees to wear a cloth mask or disposable mask, and it is requesting riders to do likewise.