CASE has, with MTI's support, launched the CaseTrust for Spa and Wellness Accreditation Scheme in April this year to raise consumers' awareness of spa standards and to put in place good business practices. These include giving customers a cooling-off period of at least five working days to seek full refund of payments made for packages, and not allowing sales pitch to customers during treatment. These measures will help obviate cases where consumers are pressured into buying packages. CASE is also currently looking into requiring financial soundness to be taken into account in the accreditation scheme. We will monitor the situation and refine our approach further, if necessary."