Meanwhile, Rutledge distracts and causes Kyle to accidentally set a sterling rope mini-pulley free from his hand where Brian falls down and out from a laundry chute. Dunston flees from Rutledge and is later found by Kyle, who befriends the poor orangutan and promises to keep him safe. However Dunston soon begins causing disruption in the hotel such as ruining Spalding's workout and interfering with Mrs. Angela Dellacroce's massage. After realizing Dunston's presence, Robert calls for an animal control specialist named Buck LaFarge (Paul Reubens) to remove Dunston from the hotel. Rutledge searches the hotel for Dunston, and after locating him, ties Kyle up and gags him. Dunston and Kyle escape to the ballroom where the Crystal Ball is taking place, obtaining a picture of Rutledge, Dunston, and Samson from Rutledge's room. Kyle and Brian show the picture to their dad, and Robert is infuriated when Kyle says Rutledge tied him up. Brian and Kyle search for Dunston, avoiding LaFarge and Mrs. Dubrow, while Robert and Rutledge fight in the kitchen. Mrs. Dubrow eventually corners Kyle, but Dunston hanging from a chandalier pushes her into the giant party cake. Robert eventually stands up to Mrs. Dubrow, but is fired in the process. However, it turns out that Spalding, who had been humiliated, injured and inconvenienced by Dunston's antics, was the critic all along. As a result, Spalding declares Mrs. Dubrow managed to go from a five-star hotel to a one-star hotel before passing out from LaFarge's tranquilizer dart. Rutledge is arrested and LaFarge apologizes to Dunston, who then punches him.