Although sales went up by over 5% in 2000, the company recorded a $31 million loss for the year, and in mid 2000 its stock price hit an all-time low. In order to bolster growth, the company adopted a new vision statement, "to provide Total Lifetime Care for every pet, every parent, every time." PETsMART began remodeling all of its stores, creating a new store format that was warmer and friendlier and organized by pet type, and adding emphasis on in-store customer service; by the end of 2003, all stores had the new format. In 2000 the company also re-prioritized and expanded its in-store services such as dog training and grooming. It also acquired the pet boarding company PetsHotels Plus; afterwards, two in-store PETsMART PetsHotels were tested in 2002 in Phoenix. By the end of 2008 over 100 stores had PetsHotels offering daycare for dogs and boarding for dogs and cats, and by 2020 there were eight stand-alone PetsHotels and hotels in 207 stores.