In his tenure as the Minister of Trade, numerous spa, beauty and wellness operators ceased their operations in Singapore. There were hundreds of complaints and legal cases submitted to the Small Claims Tribunal and CASE on the poor service and unethical practices of spa operators. As a consequence of the closure of a major spa operator, True Spa Subtle Senses, leading to a huge amount of money being lost by members, over 400 people submitted a petition to the Ministry of Trade and Industry to step in to protect consumers from being cheated of millions of dollars.