Sheremetyevo International Airport was recognized as the best airport for service quality in 2020 among airports with 2019 passenger traffic of more than 40 million by the Airports Council International’s (ACI) global program for researching the level of service at airports Airport Service Quality (ASQ). At the end of 2020, Sheremetyevo topped the rating in the category of the largest airports in Europe for the third time. At the same time, this year Sheremetyevo was included in the list of the Voice of the Customer of the Airports Council International – the 140 most active airports in the implementation of the ASQ ACI program during the COVID-19 pandemic.