The Generation NEX initially received a negative reception from user reviews and some game websites. Complaints were made regarding the console's compatibility with NES/Famicom games, which exhibited graphical and audio issues in some cases when played on the NEX. Critics also disliked the soft, squishy buttons on the redesigned controllers. The NEX's importer, Lik Sang, canceled its pre-orders in November 2005, following the console's poor reception. Reviewers for IGN gave a positive review. They considered the console an improved version of the original NES, while writing that the new counterpart did not present any noticeable graphic issues. Christopher Grant of Engadget was critical of IGN's review, noting that it did not address the compatibility issues brought up in other reviews. Grant wrote, "IGN devotes the majority of the review to the pretty packaging, nice design, and wireless controllers, glossing over the compatibility. Don't they know: it's the games, stupid."