On 11 November 2008, it came to light that Randolph had refused to play in an FA Cup match against Dagenham & Redbridge, amid speculation that another goalkeeper would be joining Hereford. He was fined two weeks' wages and it was announced he was unlikely to play for Hereford United again. The following day, goalkeeper Matt Murray joined Hereford on a month's loan deal from Wolverhampton Wanderers. Graham Turner said in his "Hereford Times" column that it was a situation that he had never experienced before in nearly 30 years of management, it was not what he expected from a professional player, and had he been a contracted player, his contract would have been terminated forthwith. In response, Randolph expressed his unhappiness with Turner's statement, and received support from Charlton manager Alan Pardew. Randolph made no more appearances for Hereford, and returned to Charlton in January 2009.