The CIAA, which by then had been renamed the "Junta Investigadora de Accidentes de Aviación Civil" (JIAAC, Civil Aviation Accidents Investigation Board), released their final report into the accident and found the probable underlying causes of the crash to be the result of pilot error. Underscoring the finding listing pilot error as a cause, the JIAAC noted a lack of both situational awareness and crew resource management (CRM), which would have better enabled the crew to properly respond to the stall and the severity of the emergency. The report stressed that the crew failed to operate the aircraft within its normal parameters. This resulted in the crew failing to recover from the stall due to poor decision-making and poor communication between the pilots. In addition, West Caribbean Airways came under criticism: West Caribbean failed to provide its pilots with the operation bulletin from McDonnell Douglas, specifically addressing the autopilot issue; failed to emphasize CRM in ongoing pilot training; created stress for its pilots by not providing regular paychecks for a period of nearly six months leading up to the accident; and further created stress for the accident crew when the airplane was delayed and almost refused takeoff at their previous stop due to West Caribbean's non-payment of catering and food service fees.