The merger of Coast with Home Savings (and not to mention the subsequent acquisition of Home by Washington Mutual that occurred just a few months later) did not occur without problems for customers. One customer discovered that records for her two adjustable-rate mortgages could not be located for an entire month. A Home Savings customer discovered that the bank lost his safety deposit box, which contained irreplaceable family heirlooms, during the branch office consolidations. Other customers complained about long lines and erosion of the quality of customer service as a result of branch consolidations.