In October 2019, the service adopted a platform called GoodSAM, which enables control room staff to connect to a callers' smartphone and assess seriously injured patients via a video link. They can locate a caller and check a patient's pulse from the scene. Using the service in the first month staff decided not to use an air ambulance in 38 of the 67 cases where it was used. It plans to expand the use of the technology across 999 and 111 calls.