At one point during the negotiations, the leader of the hostage takers, who called himself "Thai" (later shown to be Loi Nguyen), agreed to surrender to the police, but only if they were allowed to retain their bulletproof vests and weapons while in prison. The police negotiator informed Loi Nguyen that he would have a short sentence and his vest and guns would be returned upon his release. He set down the phone and began to discuss the situation with his partners. At that point, many of the officers involved felt the exchanges might lead to a negotiated settlement; when he returned to the phone, Loi Nguyen stated that while he accepted those terms, his partners did not. Suddenly, the phone went dead, and the CINT immediately tried to re-establish contact with the store. On the first attempt, the phone was busy, and on the second attempt a suspect calling himself "Number One" (later shown to be Long Nguyen) answered the phone, informing everyone that he was now in control. From that point on, the situation began to rapidly deteriorate. Shots were once again fired at the store's security cameras.