Jared and Natalie are saved; the trauma of the baby's death triggers a second alter, named Bess, to emerge in Jessica. Just as Jessica's psyche had modelled Tess after Viki's extroverted Niki, Bess is a "gatekeeper" personality modeled after Viki's cold, clinical alter Jean Randolph, who is obsessed with control, order, and above all, protection of the core personality. Realizing that neither Jessica nor Tess can handle the child's death, Bess goes to Llanview Hospital and switches Jessica's stillborn daughter with the newborn daughter of her cousin Starr. With everyone (including Jessica and Tess) believing that Starr's baby Hope has died and Jessica's daughter Chloe is alive, Jessica checks herself into St. Ann's for treatment. The trauma unresolved, Tess suspects that something is amiss with Chloe, but she is suppressed by Bess.