Eighteen-year-old Georgia "George" Lass (Ellen Muth) is the show's protagonist and narrator. George dies early in the pilot episode and becomes one of the "undead", a "grim reaper". George soon learns that a reaper's job is to remove the souls of people, preferably just before they die, and escort them until they move on into their afterlife. George's death leaves behind her mother (Cynthia Stevenson) and the rest of her family at a point when her relationships with them were on shaky ground.