Her genteel manner and pleasant voice contrasted sharply with this domineering presence. Yet behind the politeness was a resolute firmness not unlike his, and no small amount of influence. Many a career in the Bureau had been quietly manipulated by her. Even those who disliked him, praised her, most often commenting on her remarkable ability to get along with all kinds of people. That she had held her position for fifty-four years was the best evidence of this, for it was a Bureau tradition that the closer you were to him, the more demanding he was.