In 2010, through their involvement in Goodwill's programs, more than 170,000 people were placed into employment. They earned $2.7 billion in salaries and wages, and as tax-paying citizens, they contributed to the community. Goodwill also generates income to help businesses and the federal government fill gaps caused by labor shortages, time constraints, and limited space or equipment. Local Goodwill branches train and employ contract workers to fill outsourced needs for document management, assembly, mailing, custodial work, grounds keeping and more. Goodwill claims that more than 84 percent of its total revenue is used to fund education and career services and other critical community programs. Also in 2010, Goodwill provided people with training careers in industries such as banking, IT and health care, as well as offering English-language training, education, transportation, and child care services.