In August 2018, a British couple, John and Susan Cooper aged 69 and 63 respectively, died on a Thomas Cook holiday, while staying at the Steigenberger Aqua Magic in the Red Sea resort of Hurghada. According to the Egyptian authorities, John died of a heart attack and Susan died of shock. The couple's daughter, also present at the resort, blamed the faulty air conditioning system at the resort. Thomas Cook hurriedly evacuated around 300 holidaymakers staying in the same hotel after other guests started to fall ill.