In a report, the two trainee staff joined SMRT in January 2016 and worked as technicians under a technical team of 15 staff led by a supervisor and were tasked to go down to the tracks to investigate an alarm triggered by a possible signalling equipment fault close by the station. An operator cited that they were granted access to the tracks, but did not coordinate with a Signal Unit in the station to ensure trains could not travel in the area where the team was.