The complaints process regarding physicians begins with a phone call to the Public Advisory Department at 416-967-2603 or 1-800-268-7096, extension 603. A College staff member in the Investigations and Resolutions Department experienced in health care will help the caller. Staff may be able to answer questions about care, clarify which questions to take back to one's doctor, and/or answer questions about how the health care system works. The caller's medical records may be reviewed and a discussion with the doctor in question will be scheduled. Staff will ask the doctor for a response.