On May 31, 2011, Rogers filed that they had resolved the World of Warcraft throttling, however they had only resolved it on their testing equipment, as users were still experiencing throttling. This resulted in the CRTC ordering testing done by Rogers, and the CRTC providing the complainant (Teresa Murphy) a redacted copy of the Rogers testing. On September 22, 2011, the CRTC released Telecom Information Bulletin CRTC 2011-609, which set out new steps for complaints, and allowed for the World of Warcraft complaint to be sent to the CRTC Enforcements division. While the World of Warcraft complaint was then closed as it was resolved, the creators of the WoW complaint created a new one, which was then sent to Enforcements division, who then began looking into Rogers' throttling practices, and found additional