The station is currently operated by Greater Anglia, who also operate all trains serving it, as part of the East Anglia franchise. It has one platform as the line is single-track. It is also home to the East Anglian Railway Museum which has the former London-bound platform, a running line, the original station buildings and all of the land and facilities on the east side of the line. Just to the south of the station the line runs over the Chappel viaduct.