The hacker has the subject off guard and very defensive, wanting nothing more than to appease the irritated general as quickly as possible. The hacker then goes silent, giving the victim ample time to stammer into the phone and build up his fear level, while listening for clues from the victim as to how best to proceed. Eventually, the hacker suggests that the tech create a temporary account for the general, or change the general's password to that of the hacker's choice.