TransInfo was a phone inquiry and timetable service established in August 1993 by Queensland Transport. It was found to be a very successful service, and in a 1997 research study 99% of surveyed transport users were either very or fairly satisfied with the service. After the success of TransInfo, in June 2003 the Queensland Government introduced TransLink as an agency within Queensland Transport, replacing the former TransInfo service. With a $21.4 million budget, TransLink was tasked to introduce common fares, zones and ticket types irrespective of transit mode, and from mid-2004 a smartcard system. Prior to TransLink's introduction, combined patronage for public transport services was only around 112 million trips per year.