Although he has no medical skills, Munna transforms those around him with the "Jadoo Ki Jhappi" ("magical hug")  – a method of comfort taught to Munna by his mother – and the compassion he shows towards those in need. Despite the school's emphasis on mechanical, Cartesian, impersonal and often bureaucratic relationships between doctors and patients, Munna constantly seeks to impose a more empathetic and almost holistic regimen around himself. Attempting to treat a brain-dead patient, Anand Banerjee, in his own empathetic and compassionate style, he defies all convention by interacting on familiar but autocratic terms with patients, humiliating school bullies, effusively thanking a hitherto underappreciated janitor, and encouraging the patients themselves to make changes in their lives, so that they do not need drugs or surgery.