Being a U.S.-flagged vessel, "Pride of Aloha" required a crew of U.S. citizens. This made for a difficult launch as there was no established labor market to tap into. The first few months of sailings were plagued by poor service, crewmembers quitting and walking off the ship while in port, and an enormous number of customer complaints. NCL initiated a new and aggressive training program to better prepare newly hired employees for life aboard a cruise vessel. Subsequently the training for all employees took place at the Paul Hall Center for Maritime Training and Education, a Maritime School in Piney Point, Maryland. Passenger satisfaction improved substantially since the introduction of the new training program.