Scripps owns and operates the "Ventura County Star", which has faced many complaints involving its circulation practices rather than its editorial content. As of April 2, 2011, the Better Business Bureau listed ten (10) separate "significant" complaints from the previous three years, of which two alleged the company made unauthorized debits from customers' checking accounts, four alleged problems obtaining refunds, two alleged the company harassed a customer or former customer, two alleged improper billing, and two alleged delivery continuing after customers tried to cancel. (The total number of allegations does not add to the total number of complaints because two complaints made multiple allegations.)