On 18 May 2020 Lastminute.com was listed 49th worst of 53 Travel Companies in giving refunds for cancelled flights and refunds by Money Saving Expert Martin Lewis. They were given a Net Promoter Score (NPS) of -87 calculated by subtracting the percentage of respondents who rated their experience with the firm as 'Poor' from the percentage who rated their experience as 'Great'. The number who rated their experience as 'OK' is not factored in. Only 4 others out of 53 were given poorer scores.