On 20 June 2011, SMRT clarified that the money offered to Peneakchansak was a gesture of goodwill and not compensation. The transport company said compensation would only be made after investigations had concluded. SMRT also said that the S$10,000 offered to her family to travel to Singapore when she was still in hospital was also a gesture of goodwill. In its defence papers on 1 September that year, the SMRT reiterates that all the safety warnings and precautions – such as the yellow lines – were in place and that the distance which the train travelled after the driver slammed on the brakes were within "safety specifications" and argues that Peneakchansak's "negligence" contributed to her falling "onto the tracks at the MRT station on her own accord". It also claimed that the girl was "aware of the danger of the oncoming trains and that by standing behind the yellow safety line until the train had stopped", she would have been reasonably safe from falling onto the tracks and pointed out that the girl had failed to keep a proper lookout for the oncoming train and take reasonable care of her own well-being despite knowing the risks of falling. It adds that she had failed to stand behind the yellow safety line until the train had stopped despite clear warning signs displayed at the MRT station.