Named after Kwai Fong Estate, a large public housing estate to its northeast, Kwai Fong, the neighbourhood around the station, has successfully become a transit interchange, business centre, as well as the landmark area of Kwai Chung. Since opening, all sorts of road transportation from various places in the Kwai Tsing District have converged here. A shopping centre (Metroplaza) was also built west of the station in the early 1990s. The station also serves those who work in the factories to its east.