The Shadow Broker is the elusive and enigmatic head of an expansive organization which trades in data and information, always selling to the highest bidder. The Shadow Broker's identity is unknown to the general public and always operates through an agent. For the Shadow Broker's design, two disparate concepts were combined: that of the galaxy's greatest information broker whose suit evokes a mob boss look and is fully integrated into the galactic community, as well as that of an unfamiliar alien and a frighteningly inhuman challenge for Shepard. The Broker's final facial design, with his triangular mouth and multiple eyes, is unlike anything BioWare has done in the past, and custom work had to be done to animate his face properly as "Mass Effect 2" digital-acting system could not handle the graphical stress.