Sharon is the head of the branch, having worked her way up from being secretary, although she remains answerable to Head Office. Sharon is a cold, condescending, ladder-climbing career woman. She rates herself very highly and virtually everyone else as slacking, inadequate minions. Although a smoker, she spends much less time in the smoking room due to her attitude to work; the other characters feel nervous and intimidated whenever she enters. She constantly bullies Janet and relies on her for almost everything. She also appears to be unable to understand basic social behaviour, remarking once 'Why are there jokes? they make you feel happy and productive?'