The SCIA Customer Connect team responds to more than 850 calls a year from disabled Australians and their families, and maintains a library of disability resources at the SCIA office in Sydney, New South Wales. the SCIA online Resource Library provides a wide variety of resources for people with spinal cord injuries and their families, containing articles and contact details of medical, support and advisory services. A regional information team also provides individual support and advice for people with spinal cord injury in coastal and inland NSW.