He has a very relaxed approach to life, even to the point of suspending his attempt to repair a lift full of people in order to smoke a roll-up. He doesn't seem to be much good at his job when he does get around to it. He has a tendency to lose ladders, one of which trips up and nearly kills someone. We also learn that his neglect of a loose floor tile in the smoking room has put one of his colleagues into a coma. He is constantly thwarted in his attempts to fix the drinks machine and has consequently become highly emotional in his dealings with it. On one occasion it is fixed easily by Monique by removing a squashed cup from the mechanism.