Ross said later that "We all felt it was important that we come to [McCafferty's] defense and make clear that we support our author. The notion that this was accidental stretches credibility to the breaking point." McCafferty's agent Joanna Pulcini also identified 45 "strikingly similar" passages, stating via email that "Many include identical phrasing, establish primary characters, and contain shared plot developments ... It is understandably difficult for us to accept that Ms. Viswanathan's plagiarism was 'unintentional and unconscious,' as she has claimed." Ross added that at that time, McCafferty was "devastated" by the plagiarism, feeling "like something fundamental was taken" and "not sleeping, not eating."