Jade is portrayed as the "quieter" and "dreamy" of the Sutherland sisters, a keen book reader who likes to help out those less fortunate than herself. Jade is prone to illness and is a long sufferer of asthma. Jade's family see her as "fragile" and "vulnerable" and feel the need to treat her with care. The serial's official website describe her as being "stronger that many people realise" despite her fragile nature. Jade has also learnt to play on her weakness to get her own way in life. Jade is strong willed in knowing what she wants from life and does not like being told to do something she does not agree with. Garven described Jade stating that "she is a nice person and a very sweet girl. She can be a little flighty and she always talks too much. She tends to babble on but genuinely cares for people."