In practice, the consumer would make a complaint to the copyright holder of the Audio CD, usually a Record Label. The complaint would contain a request to the holder of the copyright to provide a "work-around" in order to make use of the copy-protected CD, to the extent that a non-copyright protected CD could be used lawfully. Where the consumer believes the copyright holder has not been reasonable in entertaining the request, they are within their rights under the Act to make an application to the Secretary of State to review the merits of the complaint and (if the complaint is upheld) to instruct the copyright holder to implement a work-around circumventing the copyright protection.