There was originally a full-time station master and ticket office. The 1929 ticket office was constructed of timber on tall wooden piles attached to both the Brook Road bridge and the ground below. It was located at the Moorland Road side of the bridge at road level. This has now been replaced by a portacabin styled ticket office on the westbound platform and a ticket dispensing machine. The ticket office is manned on weekdays during the morning peak times. The station is also part of the Penalty Fares area.