In the SAGD process, two parallel horizontal oil wells are drilled in the formation, one about 4 to 6 metres above the other. The upper well injects steam, and the lower one collects the heated crude oil or bitumen that flows down due to gravity, plus recovered water from the condensation of the injected steam. The basis of the SAGD process is that thermal communication is established with the reservoir so that the injected steam forms a "steam chamber". The heat from the steam reduces the viscosity of the heavy crude oil or bitumen which allows it to flow down into the lower wellbore. The steam and associated gas rise because of their low density compared to the heavy crude oil below, ensuring that steam is not produced at the lower production well, tend to rise in the steam chamber, filling the void space left by the oil. Associated gas forms, to a certain extent, an insulating heat blanket above (and around) the steam. Oil and water flow is by a countercurrent, gravity driven drainage into the lower well bore. The condensed water and crude oil or bitumen is recovered to the surface by pumps such as progressive cavity pumps that work well for moving high-viscosity fluids with suspended solids.