Shortly before 6:34 p.m., Japan Air Tokyo attempted to call the flight via the selective-calling system multiple times. At 6:35, the flight responded, with the flight engineer handling communications to the company. The company stated that they had been monitoring the emergency, and the flight engineer, having been notified by a flight attendant that the R-5 masks had stopped working, replied that they believed the R-5 door was broken and were making an emergency descent. Japan Air Tokyo asked if they intended to return to Haneda, to which the flight engineer responded that they were making an emergency descent, and to continue to monitor them.