Frustration was at its peak when the 1991–92 squad captured the Presidents' Trophy. They took a 2–1 series lead on the defending champion Pittsburgh Penguins and then faltered in three straight (most observers note a Ron Francis slapshot from the blue line that eluded Mike Richter as the series' turning point). The following year, injuries and a 1–11 finish landed the Rangers in the cellar of the Patrick Division after being in a playoff position for much of the season. Head coach Roger Neilson did not finish the season. The off-season hiring of controversial head coach Mike Keenan was criticized by many who pointed out Keenan's 0–3 record in the finals.