The mid-1970s saw a sudden spike in the pilgrim inflow to the temple with rapid improvements in access to Tirupati and Tirumala. TTD added hundreds of cottages on the hills in Tirumala but could not address the crowd management fully. With the lack of infrastructure to hold pilgrims, the temple witnessed serpentine queues outside the temple and during peak season circling the 4 "mada" streets. TTD under the leadership of Sri P.V.R.K. Prasad (Executive Officer) and B.Nagi Reddy (Chairman, Board of Trustees) planned for a queue complex system that could hold 14,000 people as a solution for crowd management. Work began in 1980 and was completed in 1983. The then, Chief Minister N. T. Rama Rao inaugurated the facility in 1983.