Under Smith and Gilbert, New Zealand came second in the 2000 and 2001 Tri-Nations, and in neither season did the side reclaim the Bledisloe Cupwhich had been lost in 1998. Both coaches were replaced by John Mitchell on 3 October 2001, and he went on to coach New Zealand to victory in both the 2002 and 2003 Tri-Nations, as well as regaining the Bledisloe Cup in 2003. Mitchell's abrasive personal manner and management style, together with his coaching techniques, were the subject of some controversy both at the time and subsequently. Despite losing to England earlier in the year, the All Blacks entered the 2003 World Cup as one of the favourites and dominated their pool, running up wins against Italy, Canada and Tonga, before winning one of the most competitive matches of the tournament against Wales. They defeated South Africa in their quarter-final, a team they had never beaten at the World Cup, 29–9, but lost to Australia 10–22 in the semi-final in Sydney. Following the team's lacklustre showing in the tournament, the NZRU would terminate Mitchell's contract and install Graham Henry as national coach.