The back of the Glaspaleis, which is not made of glass, houses the stairs, lifts, toilets, (former) dispatch area and other facilities. There was also a connection from the rear of the building to the old Schunck shop, which was still in use in the beginning, for those who felt uncomfortable entering such a modern building. There, business went on as before, except that the goods were now fetched from the new building instead of 'from the back' (although for the customers this difference was not visible). This attention to the customers was one reason for the success of the business. Despite the size of the business, Peter Schunck regularly made his round through the store (as did his daughter after him), with his calotte on his balding head, being an easily recognised personification of the store.