Norman Bates (Anthony Perkins) is released from a mental institution after 22 years. Lila Loomis (Vera Miles), the sister of Bates' victim Marion Crane and widow of the now-deceased Sam Loomis, vehemently protests with a petition that she has been circulating with signatures of 743 people, including the relatives of the six people Norman killed prior to his incarceration, but her plea is dismissed. Norman is taken to his old home, the Bates Motel, with the house behind it on the hill, by Dr. Bill Raymond (Robert Loggia), who assures him everything will be fine. He is introduced to the motel's new manager, Warren Toomey (Dennis Franz). The following day, Norman reports to a pre-arranged job at a nearby diner, run by a kindly old lady named Emma Spool (Claudia Bryar). One of his co-workers there is Mary Loomis (Meg Tilly), a young waitress. Mary claims she has been thrown out of her boyfriend's place and needs a place to stay. Norman offers to let her stay at the motel, then extends the offer to his home when he discovers that Toomey has turned his beloved establishment into a sleazy adult motel.