The single did not make much impact on the U.S. charts; however, it did reach the top forty in the UK and Australia, as part of a double A-side with "Don't Stop (Funkin' 4 Jamaica)". A radio edit of "Never Too Far" was released and found as the opening track of the song's release. Carey was unable to film a music video for the single as she was recovering from a breakdown. Instead, a video was created using a scene taken directly from the film "Glitter", where Billie Frank (played by Carey) sings the song at Madison Square Garden during a concert. Carey promoted "Never Too Far/Hero" medley through live performances at the 2001 Radio Music Awards, her "A Home For The Holidays With Mariah Carey" TV special, and "Never Too Far" during a "Glitter" medley on 18 years later on her Caution World Tour.