The episode guest starred Marcus York, as the "no-nonsense" building manager for the Scranton business park. York described his character as "just trying to do his job". York recalls being nervous during filming, and "drawing a blank" on his lines during the first 'run-through', because of his anxiousness around the cast members, but soon Marcus "smoothed-out". After his portrayal of the character, York received several positive fan letters, who praised his performance as the straight man in a hectic work environment. John Krasinski said that the van scene was his favorite to shoot, and that it "will go down in history as one of the most fun moments I've ever been a part of".