Thames Television invited Ball to sing during the Miss England contest, a live televised event, and he sang well enough despite suffering from anxiety. When he viewed a recording later, he realised that no one would have noticed how nervous he was, and he became less worried about his anxiety problem. At about that time, Cameron Mackintosh asked Ball to play Raoul in the second casting of "The Phantom of the Opera" in London, which was necessary after Michael Crawford (who played the Phantom) and Steve Barton (who played Raoul) left the London show to appear in the Broadway staging in New York City. Mackintosh thought that Ball would not be under too much pressure as Raoul, and that the part was right for him.