Critics and fans reacted very negatively to the news, and British broadsheet "The Guardian" ran an article named "Why the Sugababes' show can't go on without Keisha". Digital Spy ran an article called "Keisha Buchanan, We Salute You" in which they thanked her for her contribution to "incredible pop songs". According to Berrabah and Range, both women had wanted to quit the Sugababes themselves only to find that their group's management decided that they would follow them, rather than find two new members for Buchanan. In September 2020, Buchanan stated that she did not know that she was ousted from the group until after the public announcement of her departure had already been made.