During the early 2000s it decreased its frequency to 15 minutes. ECT also experienced problems with vandalism and arson attacks on its buses, and came third from last in the best contractor survey. Initial problems with window etching were quickly addressed and ECT Bus was involved in Operation Eyesore in west London, in conjunction with the Metropolitan Police and TfL, where front-page images on local papers identified local vandals, leading to a number of convictions. Performance of the route was exemplary in terms of operated mileage (before traffic causes) and, despite operating through Southall, an area renowned for its challenging traffic environment, reliability was extremely good - at April 2006, ECT Bus was in second position in TfL's league table for smaller operators. The bus fleet for the 195 contract stood at 14 vehicles.