Deutsche Bahn has a travel centre and "Servicepoint" in the central hall ("Mittelhalle"). On the first floor is a DB lounge for bahn.comfort and 1st class passengers. Numerous electronic signboards in the halls and on the platforms inform passengers about the latest traffic situation, and recorded announcements are played automatically. Most of the station building and platforms have step-free access. All floors of the station building can be reached by escalators and lifts. The Bahnhofsmission at Nuremberg Hauptbahnhof is like a free first aid and support centre run by Christian charities and is located in the basement of the station ready to give advice and support to passengers, the homeless and those working at the station. On Christmas Eve and Maundy Thursday a service with live music is held in the central hall on the 1st floor.