"Phone hacking was a crime in 2002 and it should have been investigated. [...] We have not been able to uncover any evidence, in documentation or witness statements, of why and by whom that decision to investigate was made: former senior officers in particular appear to have been afflicted by a form of collective amnesia about this." She also said: "In view of the widespread knowledge uncovered in this investigation, we consider that it is scarcely credible that no one connected to the Milly Dowler investigation recognised the relevance and importance of the knowledge that Surrey Police had in 2002, before this information was disclosed by Operation Weeting."