"The Boston Globe"s Renée Graham wrote of the artists' ambivalence towards the term in a 2003 article on neo soul's standing, "Despite its critical success, if neo-soul had an initial failing, it was the media-created label itself – a term that the artists, whom it was meant to represent, generally rejected". In a 2003 interview, music publicist John Constanza said that "The neo-soul movement is still there, but it's been underground, and it's trying to get the attention of the mainstream again". Mark Edward Nero of About.com stated, "In general, neo-soul has remained almost exclusive to R&B outlets such as urban radio and Black Entertainment Television ... the majority of neo-soul artists have yet to crossover to mainstream American music listeners, partially because the music's sound generally focuses on artist expression, rather than popular appeal".