A collapse of the telecommunications markets from mid-2000 dealt a serious blow to the company. This, combined with NTL's rapid acquisition of local cable-operators, led to severe integration problems. NTL, struggling to cope with rapid expansion and suffering from significant customer-service problems, then had to contend with the setting up in November 2002 of one of the UK's first consumer lobby-groups, nthellworld, with ntl:hell following shortly after. As a complementary move, a team of NTL employees founded the website, Chetnet.co.uk, to provide customers with a site focused on providing expert advice on its subject-matter, based on factual information, without the emotion or speculation of the "lobby groups".