Overriding Grimes’ command, Monroe allows a SWAT sniper to enter the ER via an air shaft, luring John into the line of fire with a phone call from Denise. John speaks with Michael as his condition worsens, while a news crew hacks the police surveillance feed and broadcasts John’s conversation with his family. Ending the call, John discovers the hacked news footage as the sniper fires, wounding him in the shoulder. He overpowers the sniper, using him as a human shield as he steps outside and reiterates his demands in front of a cheering crowd. As night falls Monroe and the hospital staff, and Michael is brought to the ER in exchange for the sniper’s release, while Denise is force to stay outside at the police command post along with jimmy and Gina.