In late 2016, popularity and viewership of "EastEnders" began to decline, with viewers criticising the storylines during the O'Connor reign, such as the killing of the Mitchell sisters and a storyline centred around the local bin collection. Although, since Yorke and Oates' reigns, opinions towards the storylines have become more favourable, with storylines such as Ruby Allen’s (Louisa Lytton) sexual consent, which featured a special episode which "broke new ground" and knife crime, both of which have created "vital" discussions. The soap won the award for Best Continuing Drama at the 2019 British Academy Television Awards; its first high-profile award since 2016. However, in June 2019, "EastEnders" suffered its lowest ever ratings of 2.4 million due to its airing at 7 pm because of the BBC's coverage of the 2019 FIFA Women's World Cup. As of 2019, the soap is one of the most watched series on BBC iPlayer and averages around 5 million viewers per episode. The soap enjoyed a record-breaking year on the streaming platform in 2019, with viewers requesting to stream or download the show 234 million times, up 10% on 2018. The Christmas Day episode in 2019 became "EastEnders" biggest ever episode on BBC iPlayer, with 2.14 million viewer requests.