The Crunch played their first 62 games of the 2019–20 season, but the season was suspended on March 12, 2020, due to the COVID-19 pandemic. The season was ultimately cancelled on May 11, 2020. The start of the following season was also pushed back to February 5, 2021. The Crunch also gained a temporary second NHL affiliation in the Florida Panthers as their AHL affiliate, the Charlotte Checkers, opted out of participating in the abbreviated season. Prior to the pandemic-related schedule changes, the Crunch were to face the Utica Comets in an outdoor game hosted by Utica at the Griffiss Business and Technology Park in Rome, New York, on February 13, 2021, however, the status of the game is now unconfirmed .