The NCC Services Ltd management team of Managing Director Chris Pearse and directors John Morris, Peter Bird, and Chris Sadler was strengthened in March 2000 by the appointment of Rob Cotton as Finance Director and who also took over control of the Escrow division in May of that year, with Morris leaving at that time. Following a substantial fall off of revenues as Y2K came and passed, and due to the failure of the company before this date to invest in its general consultancy, security, system engineering and escrow business during the Y2K period, the group began to make monthly losses before the benefits of the changes to the escrow business instigated by Rob Cotton were felt and the company returned to profitability.