Niles is the loyal butler and chauffeur for the Sheffield family. He and Maxwell have known each other their whole lives. He bonds with Fran immediately, viewing her as the breath of fresh air that the Sheffield family needs. Niles is known as the household snoop as he is constantly seen listening in on conversations via intercoms, keyholes, and even in the very rooms where the conversations are taking place. He tends to manipulate events in Fran's favor to undermine C.C., his nemesis. In spite of this, over time it becomes clear that Niles has himself fallen for C.C. and their contentious relationship is a cover for a mutual attraction.