Gordon Brittas (played by Chris Barrie) is the well-meaning but incompetent manager of Whitbury New Town Leisure Centre. He trained at the fictional Aldershot Leisure Centre. Completely tactless, totally annoying and forever coming up with 'half-baked' ideas (and oblivious to all of his aforementioned faults), Brittas frequently upsets his staff, public, and his frazzled wife Helen, often bringing confusion and chaos into their lives. Helen Brittas (Pippa Haywood) finds it increasingly difficult to cope with Gordon, and often turns to medication and affairs with other men to maintain her sanity.