In the 2003–04 season, the Crunch became the twelfth team to blow a 3–1 series lead when they lost to the Rochester Americans in the first round of the 2004 Calder Cup playoffs. The Crunch were on home ice for game seven and forward Kent McDonnell missed an empty net when the Americans' goalie Ryan Miller was caught out of position. Rochester then recovered with an odd-man rush and Norm Milley beat Crunch goalie Karl Goehring to win the game in overtime.