As the episode begins, Toby gets called by the Metropolitan Police Department of the District of Columbia to identify a dead homeless man. It turns out the man (a Korean War veteran from the 2nd Battalion, 7th Marines who received the Purple Heart) was wearing a coat that Toby donated to Goodwill, and Toby had left his business card in it. The event stays with him, and he tracks down the man's next of kin. The only relative he can find is a brother, also homeless. Using the influence of the president's office, he arranges a military funeral at Arlington National Cemetery. President Bartlet is informed about Toby’s transgression, but can only muster limited indignation and jocularly asks if the country is still in NATO. To the president's concern that this could create precedent for other veterans to come forward, Toby replies "I can only hope, sir." Mrs. Landingham, who has just told Charlie Young about losing her twin sons in the Vietnam War, joins Toby and the veteran's brother at the funeral.