Harvey Bains (Daniel Hill) - The greedy, vain manager of Bayview who constantly tries to cut costs, with the money saved usually going into his own pocket. He complains that the "oldies" aren't "efficient units" and would happily get rid of them all - especially Diana, who constantly thwarts his budget-slashing schemes. Although constantly pursued by Jane, Harvey is largely oblivious to this (or else ignores it), preferring the idea of a more glamorous female companion. His plain-spoken mother, Esme Sutherland (played by Vilma Hollingbery), whom he considers 'common', appears in one episode of Series 3, in which it is also mentioned that he has a sister. His father, whom he never knew, was an American gangster. He wears a wedding band.