Diana Trent (Stephanie Cole) - a curmudgeonly old woman who constantly complains about the state of the world and the way the elderly are treated. If someone tries to insult her, she sees it as a compliment because she sees it as being the only way to stay alive. A constant thorn in Bayview manager Harvey's side, Diana often irritates those around her with her bleak outlook, and admits it is the only thing that keeps her going; however, it is borne out of a genuine sense of right and wrong, and she can be ferocious when protecting those she cares about (particularly Tom and her niece Sarah). Diana is a retired photojournalist, having specialised in combat zones, with the things she has seen contributing to her pessimistic world view. She also takes great pleasure in making other people's lives miserable, with stunts such as "stealing" her niece's red Porsche. Although Diana is a pensioner, Cole was just 48 when she took the role.