On March 13, 1996, renovations to expand the arena took place, eliminating the permanent stage at the south end of the building. On July 24, 1998, Blue Cross Blue Shield and City officials announced that the name of the renovated arena would be Blue Cross Arena at the War Memorial. On September 18, 1998, the arena reopened to the public during a formal ribbon cutting/rededication ceremony. DeWolff Partnership Architects completed the project as Architects of Record with Rossetti Architects in a consultant relationship. C.E. DeWolff, Senior Partner of DeWolff Partnership, Geno Rossetti of Rossetti Architects, were Design Associates who collaborated on features of the design. In 2018, the city terminated the arena management contract with long term operator SMG who had been running the arena since 2000. In July 2018, the city reached an agreement with Pegula Sports and Entertainment, owners of the Americans, Buffalo Sabres and Buffalo Bills and operators of KeyBank Center in Buffalo to operate the arena beginning on August 1, 2018. Shortly after the Pegula takeover the arena received updates of a new center scoreboard, a new ribbon board at the stage end of the arena and enhancements to the audio and video equipment. There are plans for expansion along the Exchange Boulevard side of the arena that will make room for additional office space and improved locker room facilities as well as planned upgrades to the bathrooms, new concessions and a restaurant.