After NBC sold controlling interest in the station to Multimedia, the station tried to rebuild its news operation in the mid-1990s. They attempted this by putting more of an emphasis on local talent and continuity, using the tagline of "We're Building Our Station Around You" (complete with idents suggesting the slogan, by showing a physical logo for the station being sketched out, welded, painted and having the call-letters applied). Channel 3 even set up a telephone feedback hotline—dubbed "Talkback 3"—which was intended to field suggestions and comments from viewers about what they would like to see in the newscasts. Despite the more interactive approach, WKYC did not immediately reap any benefits coming from longtime CBS affiliate WJW's switch to (and eventual purchase by) Fox in 1994. However, ratings for WKYC's newscasts gradually began to improve towards the end of the decade. The station started to finish in first place in assorted time slots and posted some of the highest ratings books in the station's history.