On 3 December 2008 shoppers and staff at the shopping centre were evacuated after a wall fell five metres inside Big W's garden centre. Police initially feared Big W's northern wall, which was attached to the fallen one, could also collapse, adding "It was an absolute miracle no one died." The collapse caused Big W, surrounding stores and part of the underground car park to be evacuated and the Big W entrance to the centre to be closed off. It is thought that a burst pipe may have caused the collapse. No one was injured. Police praised the actions of the staff of Big W Epping and Epping Plaza.