The station is in a cutting with steps down from the car park. There is a ramp for wheelchairs but it is very steep. The station is staffed (ticket office is open from start of service until late afternoon during the week and on Saturdays, but limited on a Sunday). There are bus stops and a public phone box on the road. The centre of the village of Hartford is about 0.8 miles (1.3 km) to the east, about 10–15 minutes walk.