In 2014, Kaplan settled claims with the Florida Attorney General regarding claims of using misleading marketing to enroll students.  Kaplan was investigated for violating Florida’s Deceptive and Unfair Trade Practices Act by “making misrepresentations and misleading statements and omitting or failing to disclose material information related to marketing their schools and programs to prospective students.” Under the terms of the settlement Kaplan agreed to “clearly and conspicuously disclose true and accurate information relating to the school’s accreditation, program costs, financial aid, and the scope and nature of employment services they provide”. Specifically, Kaplan cannot claim a program is “fully accredited”, can’t say that an interview or recommendation is required, can’t use artificial or arbitrary enrollment deadlines, can’t say a course is in “high demand” or has limited availability if it does not, can’t say that federal grants are “free money,” and can’t enroll a student with regular internet access. Further, Kaplan agreed to retrain to students who asserted claims against the school. During the course of the investigation Kaplan waived $6 million in tuition and fees for more than 2,400 Florida students, and reimburses the Florida Attorney General’s office for attorney costs.