Mandy returns to Hollyoaks to see Steph about custody of Tom when she dies. She takes Tom to Relish for lunch when he sees Warren Fox (Jamie Lomas) at the window, despite Warren's death in 2009. Tom tells Mandy, who tries to convince him that he did not see him. However, Tom then later confides in Frankie Osborne (Helen Pearson) about what happens to people after they die and he begins to believe that he is seeing Warren's ghost. Steph is killed in a fire at Il Gnosh. Tom stays strong to begin with but later begins crying over her death. Tom, Frankie, Jack Osborne (Jimmy McKenna) and Darren then watch a farewell video from Steph which she filmed weeks before.