The second case study dealt with a public body within the arts sector with the objectives to streamline evaluation and approval processes and to improve communications between stakeholders. The sponsor also specified that a list of recommendations were required to be incorporated into a change management programme and this aligns well to Buchanan and Gibb's strategic directional method. The IA methodology was scoped to be primarily resource-orientated and once again the costing stage was removed. All else remained as per the original methodology. The IA output recommended that for all organisational processes a shift was needed from process-modelling to capturing process descriptions.