The arena was slated to host an NBA preseason game in 2010 between the Orlando Magic and Miami Heat, the league's two Florida teams. However, months before the game, the arena's basketball floor was treated with an oil-based cleaning solution that resulted in a slippery film forming on it. According to Magic players, the floor was so slippery that they had to walk through their shootaround. When it became apparent that there was no way to make the court playable, the game was canceled half an hour before the scheduled tipoff. All fans received a full refund. Due to the coronavirus pandemic restricting travel between Canada and the United States, the Toronto Raptors will begin the 2020–21 NBA season at Amalie.