During the call, Pratt slowly begins finding cockroaches around his apartment. A fanatical insect hater, Pratt arms himself with bug spray in an attempt to rectify the situation. Before long, someone manages to get through on Pratt's private line. The caller turns out to be Norman Castonmeyer's widow Lenore (Ann Muffly) who tearfully recalls her husband's final moments and hysterically curses out Pratt for causing his death. After finding pieces of cockroaches in his food processor, Pratt receives a call from his building's landlord Carl Reynolds (Mike Tierno). Despite calling during his vacation in Orlando, Florida, Pratt forces Reynolds to send handyman Mr. White to call an exterminator under the threat of firing him.