The combination of the above problems resulted in game returns, complaints from customers, and a drop-off in sales as word spread of the game's state. Subscription fees for the first several months were waived, until the major problems with the game were resolved. This helped to retain many of the players, especially the long-term fans of the project, but it was not long before Playnet had financial problems. They filed for Chapter 11 bankruptcy protection in late 2001, and cut costs, resulting in a number of lay-offs within the company. Statements from both the developer (CRS), and publisher (Strategy First), indicated that CRS wanted a longer open beta, but the game was launched anyway, due to financial reasons.