According to the report, some of Martin's actions had led to price jumps for consumers of Telecommunications services. It said that Martin mismanaged a fund for telecommunications relay services which allow people with speech or hearing disabilities to communicate with hearing people. Accordingly, consumers were overcharged and providers were overcompensated more than $100 million a year. The fund, which is paid for by companies who then relay the charges to their consumers had grown to more than $800 million. The largest TRS provider, Sorenson Communications, Inc., handled roughly 80% of these services, thus stood to gain the most from this lack of oversight. A previous attempt by the FCC to audit Sorenson by a contractor was denied when Sorenson prevented access to staff and systems necessary to conduct the audit. A probe was later launched, and in May 2013 Sorenson settled the probe and was ordered to pay $15.75 million. The settlement followed a similar settlement by AT&T that month where the company agreed to pay $18.25 million for similar overbilling.