In its Strategic Plan 2016-2024 published in mid-2016, Ngā Taonga Sound & Vision itself described the building as: cold and uninviting with nothing to see or do unless you are attending the cinema. The building was not insulated and required a new lift and roof, plus a heating/cooling/humidity control system. The Jonathan Dennis Library was rarely open and accessible. The cinema was uncomfortable and cold and not large enough. The media library was dark and contained predominantly video formats which were becoming obsolete.