The music video, directed by Danielle Federici, was filmed during the early summer of 1994. It was filmed in black-and-white, and features Carey walking along the streets of New York, watching several people, ranging from a small child to an elderly man, lonely and in need of a friend. Additionally, aside from several scenes of Carey and a large church choir in a large antechamber, the video is known as the first video in which Carey appears with straightened hair. Throughout her career up until that point, Carey had famously sported long, auburn curls. However, the video presented Carey's first image makeover, where she appears with bangs and a long straightened hairstyle. The video begins with scenes of Carey walking down a long New York street, with the addition of close ups of Carey's face. As she stares down the road, she witnesses a small girl, sitting alone in an alley corner, glaring into the sky. As the first chorus begins, Carey enters a large foyer, with a choir dressed in black singing perched atop a large staircase. During the second verse, she similarly witnesses an older man, who is sitting on a withered stoop.