Roger Ebert felt that the film’s strengths lay in the structure of the piece as well as its central characters and casting. ‘"The Black Balloon" establishes this family with a delicate mixture of tenderness and pain. … The story elements … could have been manipulated to make the film false and cute. … The uplift comes in how the family, and Jackie, respond to Charlie. Maggie and Simon are strongly bonded in a marriage that has survived Charlie. They have no time for nobility; they are focused on doing what needs to be done. … It is Jackie who turns out to be special. … Gemma Ward, who plays her, … creates a spontaneously warm young woman. … Luke Ford's performance as Charlie is a convincing tour de force. … Rhys Wakefield, in his first feature role, is a good casting decision, suggesting inner turmoil without overacting. But it is Toni Collette who explains, without even seeming to try, why this family is still together at all.’