The island platforms are connected to the main station building and platform 3 by a pedestrian subway running underneath the station. A pedestrian footbridge over the platforms still exists but has long been disconnected from the station; instead, it is a public walkway allowing pedestrians to cross over the station area, and part of a route named "The Dana". All platforms are fitted with CIS screens and automatic announcement speakers and there are customer help points on platforms 3 and 4. Ticket gates are in operation, with the ticket office here manned throughout the week (Monday - Friday 05:20 - 20:40, Saturday 05:20 - 19:30, Sunday 07:30 - 19:30). Ticket machines are available for use when this is closed and for collecting pre-paid tickets. A buffet, toilets, and vending machines selling snacks and drinks are sited between platforms 4 and 7.