Marsha White (Anne Francis), browsing for a gift for her mother in a department store, decides on a gold thimble. She's taken by the elevator man to the ninth floor, although the elevator's floor indicator only shows eight floors. She walks out onto the ninth floor and turns to complain to the elevator operator that there's nothing there, but the door closes abruptly, leaving her to ponder her situation. As she wanders around, confused, she's approached by a saleslady who guides her to the only item on the floor: the exact gold thimble that Marsha wants. During the sales transaction, she grows increasingly puzzled by the comments and actions of both the male elevator operator who transported her to the barren, seemingly deserted floor, and the aloof and clairvoyant female salesclerk behind the counter who addresses her by name and sells her the thimble. The sales lady asks Marsha if she's happy; Marsha responds that it's not the sales lady's business. The sales lady appears surprised and insulted, and Marsha leaves. As Marsha rides the elevator down, she notices that the thimble is scratched and dented; she's directed by the elevator operator to the Complaints Department on the third floor.