Barbara Pinder of Epilepsy Action praised the serial for taking on the subject matter. "Hollyoaks" researchers contacted the charity when developing the storyline, and Pinder felt that the show succeeded in communicating the impact of Steph's diagnosis. She stated, "It is great to see a soap opera, specially one that is watched mainly by young people, look at the issue of epilepsy as it often gets ignored." Stenson was pleased the storyline was "reaching out to people", and stated that she had received many letters from fans thanking her for highlighting an under-exposed subject, as well as positive feedback on the "Hollyoaks" website.