Platform 3 was until recently only used by trains running in from the Wolverhampton direction and out towards Chester. Changes made in 2010 to the signalling and track now allow additional passenger trains (those coming in from and going out to the Hereford, Heart of Wales and Cambrian lines) to use platform 3. A passenger lift was opened on the platform in 2009 and a waiting room opened shortly after. A lift has also been built for access to platforms 4-7, making the station fully accessible for wheelchair and mobility-impaired users.