In the Commercial Department, an IRTS officer is responsible for revenue realization for various services offered by Indian Railways. The commercial department reviews past sales and profit performance; assess the potential of the railways for improved performance and traffic growth, relative to competitors; develop a programme of action to achieve projected growth in traffic; define or re-define marketing objectives; specify sales, pricing and promotional strategies to increase traffic; and establish methods and systems to monitor performance. The department is also concerned with provisioning of passenger amenities and redressal of customer complaints. Various passenger amenities in Railway Stations and Trains, like catering, stalls on the Railway Stations, services in trains and stations etc. come under the superintendence of IRTS Officers working in the Commercial Department.