SBS Transit sent out an alert on Twitter at 7.31am about the fault, advising commuters to expect additional travelling time of up to 10 minutes. However, many commuters complained that the travel time was more than 10 minutes. The decision was eventually made at 9.37am to close the platform for trains heading towards Chinatown to enable engineers to resolve the fault. As a result, station staff were stationed at Botanic Gardens, Stevens and Tan Kah Kee stations to advise passengers on how to get to their destinations.