There are stone-built passenger waiting rooms provided on both the northbound and southbound platforms. Access to the southbound platform is, somewhat unusually, by an unguarded barrow crossing at the south end of the station for foot passengers to use with care (a 30 mph permanent speed restriction for non-stop trains through the station is enforced for this reason). Disabled passengers should not use the southbound platform without assistance. Like most stations on the line, there are no ticket machines available as yet (though Northern have stated they plan to provide one here) and so travellers must buy on the train. Train running information can be obtained by telephones on the platforms or from information posters. New digital information screens have also been installed here, though as of November 2019 these have yet to be commissioned.