Mack "the Smack" - Elsa's stepfather who is Scottish. Elsa calls him Mack the Smack because he frequently gets angry and hits her. After losing his job and being unable to find work, he and his family are forced to live at the Royal Hotel. Elsa refers to him as "The Big Twitty Scottish Berk in Room 608" and graffitis disparaging jokes about him in the bathroom. He is quite large and strong, with sticking up blonde hair. He spends a lot of his time in the betting shop to earn money for the family, which suggests he could have an underlying gambling addiction.