Upon arrival, all employees were equipped with office services such as Email, file servers, spreadsheets, and project management tools to allow them to quickly engage with the rest of the Clear team on priorities and projects. The centrepiece highly-configurable Customer Service and Billing application was acquired from Telecom USA (a recent MCI acquisition). In each other area, “best of breed” applications and any required hardware and software were acquired from global technology partners and locally adapted to fit needs. The “business process engineering” approach was a key factor recognized in Clear’s achievement in the “NZ Quality Awards”.