According to a Channel 4 spokeswoman, "Big Brother" intervened so the contestants would "realise that what they have said has been misconstrued in the house". The idea, she said, was to allow the housemates "to explain themselves" to their fellow contestants. This was followed by a series of apologies to Shetty from the housemates, and her belief that Goody was not a racist: "I don't feel there was any racial discrimination happening from Jade's end ... I think that there are a lot of insecurities from her end but it's definitely not racial". However, Shetty was unaware of all the alleged insults (often made behind her back). Channel 4 was rebuked by Ofcom, which received more than 54,000 complaints, for its handling of the scandal.