The refuge features a Visitor Center on Key Wallace Drive where visitors will find wildlife exhibits, an authentic eagle's nest, Eagle Cam and Osprey Cam TV monitors, the Eagle's Nest Book and Gift Shop, a butterfly garden, restrooms, and maps and brochures that will help visitors make the most of their visit. On the second floor of the Visitor Center is the "Wild Birds Unlimited Pathways to Nature Observatory," which features bird exhibits and spotting scopes for viewing the Blackwater River, the marsh, and the Osprey Cam platform. (The second floor is accessible via a staircase or a handicap-accessible elevator). The staff at the Visitor Center also offer educational programs for children, as well as frequent organized bird walks and an annual Eagle Festival. The center is open from 8am – 4pm, seven days a week except Thanksgiving and Christmas. Access to the refuge is from dawn till dusk.