Times were changing and the Internet and World Wide Web were becoming a practical and even important part of corporate and personal life. Tymnet technology needed improvements to keep pace with TCP/IP and other internet protocols. Both BT and MCI decided not to compete with the Internet, but to convert their customer base to IP based networks and technologies. However, the Tymnet network was still bringing in much cash (in some cases more than current IP-based services), so both BT and MCI needed to keep their customers happy.