The redevelopment also included building a new Welcome Centre at the main entrance of the hospital and a new facade for the Queen's building, which was once voted one of the ugliest buildings in Bristol. The new facade was designed by the Spanish firm Nieto Sobejano Arquitectos. Construction began on the new hospital ward block in March 2011, with the demolition of buildings on Terrell Street. The newly completed Welcome Centre was opened to the public in December 2013. In May 2014, the helipad became fully operational and started receiving air ambulances from Bristol and the surrounding area, speeding up transfer times for patients who were being airlifted to the hospital. The HELP Appeal supported the construction of the helipad with a grant of £500,000.