On 3 November, Rau refused to talk to the psychologist and, on 6 November, was scheduled for an assessment by a psychiatrist, Dr. Andrew Fruckacz, who recommended that she be taken to a hospital. He could not make a certain diagnosis, but he believed that schizophrenia was a possibility, along with a personality disorder. A psychiatrist from Glenside Mental Health Service, a campus of the Royal Adelaide Hospital, was told about Anna's behaviour, and said that her problems were behavioural, and not mental-health related. The Rural and Remote Mental Health Service (RRMHS) offered a videoconference, but Baxter officials instead wanted Anna to be admitted to a hospital, because they believed that she would not cooperate with a video assessment. On 17 November, the RRMHS took Anna off the waiting list for hospital treatment, without informing officials at Baxter, who believed that their request was still being considered.