Katherine Henderson, the president of the Royal College of Emergency Medicine proposed in June 2020 in the light of experience in the COVID-19 pandemic in England that patients should be expected to “call before you walk”. This model for emergency care is used in Denmark. In July 2020 it was adopted at the University Hospital of Wales. Less severely ill patients are to be directed to other services and those who need to be in A&E will be given an appointment. An analysis of 515 patients who attended on 18 November 2019 found that 109 patients could have been given advice on how to treat themselves or been seen elsewhere. It is to be adopted throughout England for the winter of 2020.