From its earliest days, Tymnet had an on-line and real time network trouble reporting tool called the Consolidator. That, along with the network node interrogation capabilities (known as Snap or Snapshot), provided unique and real time operation of the network. However, trouble reports were initially tracked on a traditional paper ticket system. This was until Bill Scheible wrote a small FORTRAN IV program to maintain a list of problem reports and track their status in a System 1022 database (a hierarchical database system for TOPS-10 published by Software House). The program was called PAPER after the old manual way of managing trouble tickets. The program grew as features were added to handle customer information, call-back contact information, escalation procedures, and outage statistics.