Although Ryan takes it as a prank call, Jessica persuades him to go to the police station, where he reports to Sergeant Bob Mooney (William H. Macy). When a fight between several police officers and apprehended gang members breaks out, Mooney is forced to intervene and tells Ryan to report the kidnapping to the detectives on the fourth floor. However, Ryan is unable to find anyone on the way up, and will lose the call due to poor cell service if he continues climbing the stairs. Ethan (Jason Statham), the leader of the kidnappers, asks Jessica for the location of Craig, and when Jessica refuses to provide information Ethan wants, he leaves to get Ricky. Overhearing them, Ryan realizes that the kidnapping is real and gets to Ricky's school, only to see the boy kidnapped. He hijacks a security officer's car and gives chase, but loses the kidnappers. As his phone battery is running out, he takes the gun in the car and holds up a store to buy a charger.