Following the singling of the track in 1986, Burnley Central has one platform in use, together with a small ticket office, waiting area and public address facility. There are information boards at the entrance of the station and in the booking hall, along with passenger information screens on the platform. The booking office is staffed on weekday mornings and early afternoons only - at other times, tickets can be purchased from a ticket vending machine on the concourse. It is fully accessible to disabled travellers, with a ramp from the entrance to the waiting room/ticket office & platform.