The Institute hospital endeavors to work on an appointment system. Thus, the patients are expected to re-visit the Institute hospital only on appointed days, except in case of an emergency. Patients once seen are usually provided an appointment for any investigations, outpatient consultation, admission for treatment and surgery. The in-patient treatment at SGPGIMS hospital is highly organized and all efforts are made to reduce inconvenience to patients, that is usually the case at various government hospitals. The on-line health information system of the hospital is synchronized to the online billing system and online pharmacy. Patients are provided all medicines, consumables, surgical material etc. at the bed-side, for which the patients are charged a highly subsidised cost, in most cases- about 30-40% less than the MRP.