The station and all trains serving it are operated by South Western Railway. Apart from Richmond Railway Bridge it is at the heart of a long section of two tracks "at grade" (i.e. the level of the surrounding land) between Putney and Egham. Between about this point and St Margarets station, 500 metres east, are three tracks instead of two. Adding to the station's use, west are returning ends of the Kingston and Hounslow Loop Lines. A street runs against the south side of the station meaning the westbound platform has long been in island format and doubles as the fast and semi-fast services' eastbound platform.