Many BRT systems suffer from overcrowding in buses and stations as well as long wait times for buses. In Santiago de Chile the average of the system is six passengers per square meter () inside vehicles. Users have reported days where the buses take too long to arrive, and are usually too overcrowded to accept new passengers. As of June 2017 the system has 15% of approval from the users and has lost 27% of its passengers, who have turned mostly to cars.