When Bennett wakes up, she finds that the disk is ruined by the sun and all records of her life have been deleted: She was checked out of her hotel room in Cancun, her car is no longer at the airport parking lot, and her credit cards are invalid. Bennett's home is now empty and listed for sale. Moreover, because none of the neighbors remember her, they cannot confirm her identity. Bennett's Social Security number is now assigned to a "Ruth Marx," for whom Devlin has entered an arrest record by hacking the police computer system. When Bennett calls her own desk at Cathedral Software, an impostor answers and offers Bennett her old life back in exchange for the disk. She contacts the only other person who knows her by sight, psychiatrist and former lover Alan Champion. He checks her into a hotel, offers to contact a friend at the FBI, and arranges to have her mother moved for her safety.