In a presentation in July, Executive Director Chris Cope emphasized that NCF must phase out text-based services and move everything to web-based services instead. Despite the level of comfort some members had with the text-based FreePort system, it was identified as being unsupportable in the future and that NCF members would be left on the wrong side of the growing digital divide. Cope also emphasized that he thought much of the loss of members to commercial ISPs was due to their desire for web access, not realizing that NCF offered that alongside text-only access. Cope emphasized that NCF had developed a niche market in service provision – low income citizens who were at risk of being left out of the Internet and all its benefits. He indicated that these people were in need of training and assistance and that NCF was well placed to provide that to them. He concluded: