When Basaglia arrived at Gorizia, he was revolted by what he observed as the conventional regime of institutional ‘care’: locked doors only partly successful in muffling the weeping and screams of the patients, many of them lying nude and powerless in their excrement. And Basaglia observed the institutional response to human suffering: physical abuse, straitjackets, ice packs, bed ties, ECT and insulin-coma shock therapies to ‘quiet’ the melancholy and the terrified, and to strike terror in the agitated and the difficult.