In 2007, Passenger Focus published a user survey on the Class 185. Satisfaction ratings of around 80% were given for many standard aspects of a train journey, such as availability of seats, seat comfort, ease of egression, cleanliness. Passengers gave satisfaction ratings of around only 70% on standing space availability. Lower averaged satisfaction ratings (~50%) were given for wheelchair space, bicycle space and for the inability to shield the sun, as well as overall design, and position and number of bins. Frequent travellers had a low level of satisfaction with toilet cleanliness. The report concluded that overall users liked the new trains, but identified issues relating to peak crowding, particularly on evening peaks.