During the COVID-19 pandemic in Canada, the store announced various plans to support LGBTQ artists and performers during the pandemic and the associated shutdown of most venues that they depend on for income, including a crowdfunded Emergency Survival Fund to provide loans and grants, and GD TV, a Zoom-based online channel for LGBTQ artists, writers, musicians, dancers and drag queens to livestream readings and performances. When retail stores were allowed to reopen for curbside pickup, the store added a table at its front window, to permit the display and sale of a selection of books through the window.