Public safety dispatchers are usually the first point of contact between emergency services and the public. When receiving incoming calls for help, these dispatchers must ascertain the nature, location, and extent of the emergency. Callers requesting emergency assistance are often in a state of heightened emotional distress, which can make it difficult to obtain the information needed to handle the call appropriately. The working conditions of a public safety dispatcher may be particularly stressful compared to others because handling a call incorrectly may delay or misdirect emergency personnel, which could result in serious injury or even death.