The song received generally mixed reviews from music critics and experienced moderate success, peaking at number 15 on the "Billboard" Hot 100, despite heavy media attention and live promotion. It achieved better charting throughout Europe and other nations, reaching number one in Hungary, peaking within the top five in Belgium, France, Iceland, Italy, the Netherlands, Norway, Spain, Sweden, Switzerland and the United Kingdom. "When You Believe" was awarded the Academy Award for Best Original Song at the 71st annual ceremony on March 21, 1999. Prior to their performance of the song that night, Schwartz left Babyface's name off the nomination submission sheet. He felt that because the additions Babyface added to the song were not featured in the actual film version, he did not deserve writing credits. However, while Babyface did not receive the Oscar, Carey and Houston performed his version of the song, because they were more familiar with it than the one in the film. Prior to their performance at the Academy Awards, they sang it on November 26, 1998, on "The Oprah Winfrey Show", promoting the song, as well as both their albums.