On December 2, 2009, controversy arose regarding the ECA’s membership cancellation policy, in which the association’s membership terms and conditions were changed without notifying ECA users. The change was made due to an exploit in a partner’s coupon codes. The cancellation policy change temporarily required that members mail a physical letter requesting cancellation while the association upgraded their systems. There were also complaints about the change in the terms and conditions being made without notifying the membership, which struck some members as ironic given the ECA’s stance regarding End User License Agreements.