{"experience_type": "Current Experience", "emotion_type": "anxiety", "problem_type": "ongoing depression", "situation": "I have so much credit card debt and don't know how I am going to pay it off", "survey_score": {"seeker": {"initial_emotion_intensity": "5", "empathy": "5", "relevance": "4", "final_emotion_intensity": "3"}, "supporter": {"relevance": "3"}}, "dialog": [{"text": "Hi", "speaker": "usr"}, {"text": "Is anyone there?", "speaker": "usr"}, {"text": "Hi there", "speaker": "sys", "strategy": "Others"}, {"text": "Hi I thought you were not going to show", "speaker": "usr"}, {"text": "my anxiety level just increased while I was waiting for you", "speaker": "usr"}, {"text": "Apologies,I have had issues with my connection which should now be resolved. How can I help you today", "speaker": "sys", "strategy": "Question"}, {"text": "I am having a panic attack . I have to come up with 100 by next week to meet my minimum charge", "speaker": "usr"}, {"text": "on my credit card", "speaker": "usr"}, {"text": "So you need to find 100, have limited time to do this and this is causing you anxiety as a result?", "speaker": "sys", "strategy": "Restatement or Paraphrasing"}, {"text": "yes it sure is", "speaker": "usr"}, {"text": "Ok, I can tell you are really worried about this and want to find a way to remove the pressure from this situation", "speaker": "sys", "strategy": "Reflection of feelings"}, {"text": "yes any suggestion s", "speaker": "usr"}, {"text": "Do you have any friends or family that you can speak to about this? If they were aware of this issue and how much it is affecting you, they may be able to support", "speaker": "sys", "strategy": "Providing Suggestions"}, {"text": "They are swamped with their own bills and we live pay check to pay check", "speaker": "usr"}, {"text": "Have you tried contacting the credit card company and explaining your situation?", "speaker": "sys", "strategy": "Providing Suggestions"}, {"text": "No I haven't but if i don't pay minimum I will get 24% interest penalty", "speaker": "usr"}, {"text": "that seems excessive. I had a similar situation happened myself once and what I did was transfer the balance of one of my cards onto another.", "speaker": "sys", "strategy": "Self-disclosure"}, {"text": "It is the truth thats why I try to pay off in full but there was such a great deal", "speaker": "usr"}, {"text": "but thats a great idea and would give me a little extra time. Thank you . I think Ill go google credit card offers", "speaker": "usr"}, {"text": "do you think the credit card company has acted irresponsibly?", "speaker": "sys", "strategy": "Question"}, {"text": "no I knew the terms when I signed up a year ago", "speaker": "usr"}, {"text": "even so you may be able to refer this situation for review to a financial regulator.", "speaker": "sys", "strategy": "Providing Suggestions"}, {"text": "I like your idea of transferring to lower interest one", "speaker": "usr"}, {"text": "You can review your rights online as a consumer to see if you are offered any protection under law or legislation.", "speaker": "sys", "strategy": "Information"}, {"text": "okay Ill go check it out. thank you.", "speaker": "usr"}, {"text": "I'm confident that you can handle this and have every faith that you will reach a resolution", "speaker": "sys", "strategy": "Affirmation and Reassurance"}, {"text": "thank you . Keep safe and have a good night", "speaker": "usr"}, {"text": "Your welcome", "speaker": "sys", "strategy": "Others"}], "seeker_question1": "they had internet connection issues so it took longer than it should", "seeker_question2": "no", "supporter_question1": "Not sure about the sincerity of the situation but it was fun.", "supporter_question2": ""}