{"experience_type": "Current Experience", "emotion_type": "anger", "problem_type": "job crisis", "situation": "I work for a delivery company and this client accuse saying that I did not delivered his order", "survey_score": {"seeker": {"initial_emotion_intensity": "3", "empathy": "5", "relevance": "5", "final_emotion_intensity": "1"}, "supporter": {"relevance": "4"}}, "dialog": [{"text": "Hello", "speaker": "usr"}, {"text": "Hello how are you?", "speaker": "sys", "strategy": "Question"}, {"text": "Not so good. How are you doing?", "speaker": "usr"}, {"text": "I am doing okay thank you for asking! would you like to talk about whats wrong?", "speaker": "sys", "strategy": "Question"}, {"text": "Yes. Well today I had a delivery order. So I went to McDonald's and pick up the order and took it to the right address and after a few hours I notice that the client did not confirm the order.", "speaker": "usr"}, {"text": "I am not knowledgeable in this service industry. Let me understand. You delivered the order, but the customer did not confirm they wanted it.", "speaker": "sys", "strategy": "Restatement or Paraphrasing"}, {"text": "Five minutes later my supervisor called me saying that the client call and reported that he did not received his order. And that's not true at all, I gave him the food", "speaker": "usr"}, {"text": "So now i don't know if they going to fired me or let me keep the job", "speaker": "usr"}, {"text": "Oh i understand, that would be annoying. Did you talk to your supervisor about this situation?", "speaker": "sys", "strategy": "Question"}, {"text": "Of course I did. He told me he going to give me the benefit of the doubt but that is not enough. Im an honest person and this kind of accusation makes me feel very bad", "speaker": "usr"}, {"text": "I understand, but do not feel bad about yourself. You did your work honestly and delivered the food to your customer.", "speaker": "sys", "strategy": "Reflection of feelings"}, {"text": "Can I suggest something moving forward?", "speaker": "sys", "strategy": "Question"}, {"text": "Yes. But stuff like that makes me look bad and makes people dont trust me", "speaker": "usr"}, {"text": "Sure. That can help. I would appreciate it", "speaker": "usr"}, {"text": "Maybe every time you make a delivery, you can take a picture of it for proof.", "speaker": "sys", "strategy": "Providing Suggestions"}, {"text": "or maybe you can have a copy of the receipt and have the customer sign it as well.", "speaker": "sys", "strategy": "Providing Suggestions"}, {"text": "Well. I normally take pictures of every delivery I make but I let this pass and look what happened", "speaker": "usr"}, {"text": "it's okay, it happens to everyone. we are human and we tend to make the smallest mistakes. The important thing is to learn from them.", "speaker": "sys", "strategy": "Reflection of feelings"}, {"text": "Is there anything else bothering you at work?", "speaker": "sys", "strategy": "Question"}, {"text": "Yes. It won't happen again for sure. This makes me dont trust people again", "speaker": "usr"}, {"text": "Well. This is the first time I ever faced this kind of problem at work", "speaker": "usr"}, {"text": "as long as you believe in yourself to be honest, don't worry about what other people think. Your boss will come to understand you are a honest worker. It is also amazing that you have come such a long way without having other problems. that is great!", "speaker": "sys", "strategy": "Affirmation and Reassurance"}, {"text": "I know but sometimes one small thing can hurt you and ruined the reputation that you had build for a long time", "speaker": "usr"}, {"text": "Yes, i understand what you are saying. It's really hard to move on from bad experiences, staying positive is important in these situations.", "speaker": "sys", "strategy": "Reflection of feelings"}, {"text": "Yes. I guess so. You are right. I just going to move on and do my things", "speaker": "usr"}, {"text": "Thank you very much for taking your time and encouraging me with your words", "speaker": "usr"}, {"text": "There's no need to thank me! i hope I could make you feel better.", "speaker": "sys", "strategy": "Affirmation and Reassurance"}, {"text": "Yes you did. God bless you and have a good one", "speaker": "usr"}, {"text": "Yes, you too! have an amazing rest of your day!", "speaker": "sys", "strategy": "Others"}], "seeker_question1": "Very helpful task", "seeker_question2": "Timing", "supporter_question1": "I did not like how i had to wait for the seeker to end, our conversation ended awhile ago.", "supporter_question2": "none"}