direct ec european parliament council septemb distanc market consum financi servic amend council direct eec direct ec ec european parliament council european union regard treati establish european commun articl articl articl thereof regard propos commiss regard opinion econom social committe act accord procedur laid articl treati import context achiev aim singl market adopt measur design consolid progress market measur contribut attain high level consum protect accord articl treati consum supplier financi servic distanc market financi servic constitut main tangibl result complet intern market framework intern market interest consum access discrimin widest rang financi servic commun choos suit order safeguard freedom choic essenti consum high degre consum protect requir order enhanc consum confid distanc sell essenti smooth oper intern market consum negoti conclud contract supplier establish member state supplier establish member state consum resid intang natur financi servic suit distanc sell establish legal framework govern distanc market financi servic increas consum confid techniqu distanc market financi servic electron commerc direct appli conform treati secondari law includ direct ec electron commerc applic sole transact cover direct aim achiev object set prejudic commun nation law govern freedom provid servic applic host member state control authoris supervis system member state compat commun legisl direct provis relat inform contractu claus law applic contract compet court affect applic distanc market consum financi servic council regul ec decemb jurisdict recognit enforc judgement civil commerci matter rome convent law applic contractu oblig achiev object financi servic action plan requir higher level consum protect area impli greater converg harmonis collect invest fund rule conduct applic invest servic consum credit pend achiev converg high level consum protect maintain direct ec european parliament council protect consum respect distanc contract lai main rule applic distanc contract good servic conclud supplier consum direct cover financi servic context analysi conduct commiss view ascertain specif measur field financi servic commiss invit interest parti transmit comment notabl connect prepar green paper entitl quot financi servic meet consum expect quot consult context show strengthen consum protect area commiss decid present specif propos distanc market financi servic adopt member state conflict consum protect rule govern distanc market consum financi servic imped function intern market competit firm market enact common rule commun level area consist reduct consum protect member state high level consum protect guarante direct view ensur free movement financi servic member state adopt provis laid direct field harmonis specif direct cover financi servic liabl provid distanc financi servic govern specif provis commun legisl continu appli financi servic principl govern distanc market servic laid contract negoti distanc involv mean distanc commun part distanc sale servic provis scheme involv simultan presenc supplier consum constant develop mean commun requir principl defin valid mean widespread distanc contract offer negoti conclus carri distanc singl contract involv success oper separ oper natur perform time subject legal treatment member state import direct appli member state end direct consid appli seri success oper separ oper natur perform time consid form irrespect oper seri oper subject singl contract success contract quot initi servic agreement quot consid open bank account acquir credit card conclud portfolio manag contract quot oper quot consid deposit withdraw fund bank account payment credit card transact made framework portfolio manag contract ad element initi servic agreement possibl electron payment instrument exist bank account constitut quot oper quot addit contract direct appli subscript unit collect invest fund consid quot success oper natur quot cover servic provis scheme organis financi servic provid direct aim exclud scope servic provid strictli occasion basi commerci structur dedic conclus distanc contract supplier person provid servic distanc direct appli market stage involv intermediari regard natur degre involv pertin provis direct appli intermediari irrespect legal statu durabl medium includ floppi disc cd rom dvd hard drive consum comput electron mail store includ internet websit fulfil criteria contain definit durabl medium mean distanc commun lead unwarr restrict inform provid client interest transpar direct lai requir need ensur level inform provid consum conclus contract consum receiv conclus contract prior inform need properli apprais financi servic offer make inform choic supplier long offer appli stand inform item list direct cover inform gener natur applic kind financi servic inform requir financi servic coverag insur polici sole direct kind inform provid accord applic relev commun legisl nation legisl conform commun law view optimum protect consum import consum adequ inform provis direct code conduct exist area withdraw withdraw appli consum expressli request perform contract supplier inform consum fact consum protect unsolicit servic consum exempt oblig case unsolicit servic absenc repli constru signifi consent part rule prejudic tacit renew contract validli conclud parti law member state permit tacit renew member state measur protect effect consum contact mean commun time direct prejudic safeguard consum commun legisl protect person data privaci view protect consum suitabl effect complaint redress procedur member state view settl potenti disput supplier consum exist procedur member state encourag public privat bodi establish view settl disput court cooper resolv cross border disput cooper entail allow consum submit extra judici bodi member state resid complaint supplier establish member state establish fin net offer increas assist consum cross border servic direct prejudic extens member state accord commun law protect provid direct profit organis person make financi servic order entrepreneur direct cover case nation legisl includ concept consum make bind contractu statement provis direct supplier choic languag prejudic provis nation legisl adopt conform commun law govern choic languag commun member state enter commit context gener agreement trade servic gat possibl consum purchas bank invest servic abroad gat entitl member state adopt measur prudenti reason includ measur protect investor depositor polici holder person financi servic ow supplier financi servic measur impos restrict requir ensur protect consum view adopt direct scope direct ec direct ec european parliament council injunct protect consum interest scope cancel period council direct eec novemb coordin law regul administr provis relat direct life assur lai provis facilit effect exercis freedom provid servic adapt object direct establish common rule distanc market consum financi servic suffici achiev member state achiev commun level commun adopt measur accord principl subsidiar set articl treati accord principl proportion set articl direct achiev object adopt direct articl object scope object direct approxim law regul administr provis member state distanc market consum financi servic case contract financi servic compris initi servic agreement success oper seri separ oper natur perform time provis direct appli initi agreement case initi servic agreement success oper separ oper natur perform time perform contractu parti articl appli oper perform oper natur perform year oper deem seri oper articl appli articl definit purpos direct quot distanc contract quot mean contract financi servic conclud supplier consum organis distanc sale servic provis scheme run supplier purpos contract make exclus mean distanc commun includ time contract conclud quot financi servic quot mean servic bank credit insur person pension invest payment natur quot supplier quot mean natur legal person public privat act commerci profession capac contractu provid servic subject distanc contract quot consum quot mean natur person distanc contract cover direct act purpos trade busi profess quot mean distanc commun quot refer mean simultan physic presenc supplier consum distanc market servic parti quot durabl medium quot mean instrument enabl consum store inform address person access futur refer period time adequ purpos inform unchang reproduct inform store quot oper supplier mean distanc commun quot mean public privat natur legal person trade busi profess involv make mean distanc commun supplier articl inform consum prior conclus distanc contract good time consum bound distanc contract offer provid inform supplier ident main busi supplier geograph address supplier establish geograph address relev custom relat supplier ident repres supplier establish consum member state resid geograph address relev custom relat repres repres exist consum deal profession supplier ident profession capac act vi vi consum geograph address relev custom relat profession supplier regist trade similar public regist trade regist supplier enter registr number equival mean identif regist supplier activ subject authoris scheme particular relev supervisori author financi servic descript main characterist financi servic total price paid consum supplier financi servic includ relat fee charg expens tax paid supplier exact price basi calcul price enabl consum verifi relev notic indic financi servic relat instrument involv special risk relat specif featur oper execut price depend fluctuat financi market supplier control histor perform indic futur perform notic possibl tax cost exist paid supplier impos limit period inform provid valid arrang payment perform specif addit cost consum mean distanc commun addit cost charg distanc contract exist absenc withdraw accord articl withdraw exist durat condit exercis includ inform amount consum requir pai basi articl consequ exercis minimum durat distanc contract case financi servic perform perman recurr inform right parti termin contract earli unilater virtu term distanc contract includ penalti impos contract case practic instruct exercis withdraw indic inter alia address notif withdraw member state state law supplier basi establish relat consum prior conclus distanc contract contractu claus law applic distanc contract compet court languag languag contractu term condit prior inform refer articl suppli languag languag supplier agreement consum undertak commun durat distanc contract redress court complaint redress mechan consum parti distanc contract method access exist guarante fund compens arrang cover direct ec european parliament council deposit guarante scheme direct ec european parliament council march investor compens scheme inform refer paragraph commerci purpos made clear provid clear comprehens manner mean distanc commun due regard principl good faith commerci transact principl govern protect unabl pursuant legisl member state give consent minor case voic telephoni commun ident supplier commerci purpos call initi supplier made explicitli clear begin convers consum subject explicit consent consum inform ident person contact consum link supplier descript main characterist financi servic total price paid consum supplier financi servic includ tax paid supplier exact price basi calcul price enabl consum verifi notic possibl tax cost exist paid supplier impos exist absenc withdraw accord articl withdraw exist durat condit exercis includ inform amount consum requir pai basi articl supplier inform consum inform request natur inform case supplier provid full inform fulfil oblig articl inform contractu oblig commun consum pre contractu phase conform contractu oblig result law presum applic distanc contract conclud articl addit inform requir provis commun legisl govern financi servic prior inform requir addit list articl requir continu appli pend harmonis member state maintain introduc stringent provis prior inform requir provis conform commun law member state commun commiss nation provis prior inform requir paragraph articl requir addit list articl commiss account commun nation provis draw report refer articl commiss view creat high level transpar mean ensur inform nation provis commun made consum supplier articl commun contractu term condit prior inform supplier commun consum contractu term condit inform refer articl articl paper durabl medium access consum good time consum bound distanc contract offer supplier fulfil oblig paragraph immedi conclus contract contract conclud consum request mean distanc commun enabl provid contractu term condit inform conform paragraph time contractu relationship consum entitl request receiv contractu term condit paper addit consum entitl chang mean distanc commun incompat contract conclud natur financi servic provid articl withdraw member state ensur consum period calendar dai withdraw contract penalti give reason period extend calendar dai distanc contract relat life insur cover direct eec person pension oper period withdraw begin dai conclus distanc contract respect life assur time limit begin time consum inform distanc contract conclud dai consum receiv contractu term condit inform accord articl date refer indent member state addit withdraw provid enforc contract relat invest servic suspend period provid paragraph withdraw appli financi servic price depend fluctuat financi market supplier control occur withdraw period servic relat foreign exchang monei market instrument transfer secur unit collect invest undertak financi futur contract includ equival cash settl instrument forward interest rate agreement fra interest rate currenc equiti swap option acquir dispos instrument refer point includ equival cash settl instrument categori includ option currenc interest rate travel baggag insur polici similar short term insur polici month durat contract perform fulli complet parti consum express request consum exercis withdraw member state provid withdraw appli credit intend primarili purpos acquir retain properti right land exist project build purpos renov improv build credit secur mortgag immov properti relat immov properti declar consum servic offici provid offici confirm consum guarante right articl paragraph prejudic reflect time benefit consum resid member state exist time adopt direct member state make possibl set paragraph commun commiss commiss make inform commun member state european parliament council ensur consum supplier request consum exercis withdraw expiri relev deadlin notifi practic instruct accord articl mean prove accord nation law deadlin deem observ notif paper durabl medium access recipi dispatch deadlin expir articl appli credit agreement cancel condit articl direct ec articl direct ec european parliament council octob protect purchas respect aspect contract relat purchas immov properti timeshar basi distanc contract financi servic distanc contract attach servic provid supplier parti basi agreement parti supplier addit distanc contract cancel penalti consum exercis withdraw provid articl provis articl prejudic member state law regul govern cancel termin enforc distanc contract consum fulfil contractu oblig time fix distanc contract appli irrespect condit legal effect wind contract articl payment servic provid withdraw consum exercis withdraw articl requir pai undu delai servic provid supplier accord contract perform contract begin consum approv amount payabl exce amount proport extent servic provid comparison full coverag contract case constru penalti member state provid consum requir pai amount withdraw insur contract supplier requir consum pai amount basi paragraph prove consum duli inform amount payabl conform articl case requir payment commenc perform contract expiri withdraw period provid articl consum prior request supplier undu delai calendar dai return consum sum receiv accord distanc contract amount refer paragraph period begin dai supplier receiv notif withdraw consum return supplier sum properti receiv supplier undu delai calendar dai period begin dai consum dispatch notif withdraw articl payment card member state ensur measur exist consum request cancel payment fraudul made payment card connect distanc contract event fraudul credit sum paid return articl unsolicit servic prejudic member state provis tacit renew distanc contract rule permit tacit renew member state measur prohibit suppli financi servic consum prior request part suppli includ request defer payment exempt consum oblig event unsolicit suppli absenc repli constitut consent articl unsolicit commun supplier distanc commun techniqu requir consum prior consent autom call system human intervent automat call machin fax machin member state ensur mean distanc commun refer paragraph individu commun authoris consent consum concern obtain consum express manifest object measur refer paragraph entail cost consum articl sanction member state provid sanction event supplier failur compli nation provis adopt pursuant direct provid purpos consum cancel contract time free charg penalti sanction effect proport dissuas articl imper natur direct provis consum waiv right confer direct member state measur need ensur consum lose protect grant direct virtu choic law member countri law applic contract contract close link territori member state articl judici administr redress member state ensur adequ effect mean exist ensur complianc direct interest consum mean refer paragraph includ provis bodi determin nation law action accord nation law court compet administr bodi ensur nation provis implement direct appli public bodi repres consum organis legitim interest protect consum profession organis legitim interest act member state measur ensur oper supplier mean distanc commun put end practic declar contrari direct basi judici decis administr decis decis issu supervisori author notifi oper supplier posit articl court redress member state promot set develop adequ effect court complaint redress procedur settlement consum disput financi servic provid distanc member state encourag bodi respons court settlement disput cooper resolut cross border disput financi servic provid distanc articl burden proof prejudic articl member state stipul burden proof respect supplier oblig inform consum consum consent conclus contract perform supplier contractu term condit provid burden proof respect supplier part oblig incumb pursuant direct lie consum unfair term mean council direct eec april unfair term consum contract articl transit measur member state impos nation rule conform direct supplier establish member state transpos direct law oblig provid direct articl direct ec articl direct eec subparagraph replac quot member state prescrib policyhold conclud individu life assur contract period calendar dai time inform contract conclud cancel contract quot articl direct ec direct ec amend indent articl replac quot relat financi servic direct ec european parliament council septemb distanc market consum financi servic amend council direct eec direct ec ec appli quot annex ii delet articl direct ec point ad annex direct ec quot direct ec european parliament council septemb distanc market consum financi servic amend council direct eec direct ec ec quot articl review implement direct commiss examin function intern market financi servic respect market servic seek analys detail difficulti face consum supplier aris differ nation provis inform withdraw april commiss report european parliament council problem face consum supplier seek bui sell financi servic submit propos amend harmonis inform withdraw provis commun legisl financi servic cover articl articl transposit member state bring forc law regul administr provis compli direct octob forthwith inform commiss thereof member state adopt measur refer direct accompani refer occas offici public method make refer laid member state member state commun commiss text main provis nation law adopt field govern direct tabl show provis direct correspond nation provis adopt articl entri forc direct enter forc dai public offici journal european commun articl addresse direct address member state brussel septemb european parliament presid cox council presid fischer boel oj oj oj opinion european parliament oj council common posit decemb oj decis european parliament publish offici journal council decis june publish offici journal oj oj oj oj direct amend direct ec oj oj direct amend direct eec oj oj oj oj oj oj oj