council resolut octob right air passeng council european union affirm desir make right air passeng strengthen respect welcom commiss commun inform campaign launch make passeng awar right publish charter post commun airport note air passeng todai suffici inform right liabl find unequ posit vi vi carrier intend account develop air transport sector global level allianc franchis agreement code share correct advers effect situat right air passeng believ liberalis commun air transport rapid develop air travel meet consum expect accompani increas protect inform passeng recal provis articl treati aim promot interest consum ensur high level consum protect refer conclus lisbon european council advoc simplif regulatori environ awar special featur air transport sector interdepend activ oper involv airlin airport travel agent tour oper bodi respons air traffic control intend care maintain balanc measur favour passeng oper financi imper evolv background global competit recal desir protect air passeng hinder freedom competit insid european union commerci initi compani take account work carri decis intern level specialis bodi work profession bodi intern air transport associ iata associ european airlin aea ensur step consist intern convent warsaw montreal work intern civil aviat organis icao european civil aviat confer ecac desir consider initi protect right passeng case mode transport consid prioriti action seek improv inform air passeng clarif contract made access easier understand spell essenti detail prompt precis inform delai gener unexpect problem occur journei draw european level regular report enabl consum compar air carrier perform strengthen protect air passeng right area contractu term revis light council direct eec april unfair term consum contract addit issu ticket transfer confirm reserv price book compens inter alia ticket reimburs event delai consid improv servic provid event delai scope rout passeng provid minimum level assist order account passeng disabl requir specif assist event luggag lost delai damag final facilit handl disput indispens area airlin airport travel agenc tour oper make easier file complaint process set period mechan put place settlement disput basi council resolut commun wide network nation bodi extra judici settlement consum disput urg involv undertak continu voluntari measur action list council voluntari commit suffici specif real improv situat air passeng implement monitor measur desir effici reason quickli complet view european union european civil aviat confer ecac dialogu meet subject report progress drawn regularli commiss emphasis event failur process voluntari cooper favour prove desir contempl legisl initi area note commiss intend submit legisl propos stage council believ prioriti address subject air transport contract order set minimum requir publish regular report consum intend consult interest parti matter share commiss reinforc current protect passeng event refus board instruct corep forthwith commiss propos amend council regul ec octob air carrier liabil event accid approv convent unif rule intern carriag air montreal convent confirm intent discuss matter meet oj oj oj