commiss recommend march principl applic bodi respons court settlement consum disput text eea relev ec commiss european commun regard treati establish european commun articl thereof council conclus approv consum affair council novemb emphasis boost consum confid function intern market consum scope take full advantag possibl offer intern market includ possibl consum settl disput effici manner court compar procedur european parliament resolut novemb stress procedur meet minimum criteria guarante imparti bodi effici procedur publicis transpar proceed call commiss draft propos matter consum disput natur characteris disproport econom stake cost judici settlement difficulti court procedur involv notabl case cross border conflict discourag consum exercis right practic green paper access consum justic settlement consum disput singl market subject wide rang consult result confirm urgent commun action view improv current situat experi gain member state show altern mechan court settlement consum disput provid essenti principl respect good result consum firm reduc cost settl consum disput durat procedur adopt principl european level facilit implement court procedur settl consum disput case cross border conflict enhanc mutual confid exist court bodi member state strengthen consum confid exist nation procedur criteria make easier parti provid court settlement servic establish member state offer servic member state conclus green paper concern adopt commiss recommend view improv function ombudsman system respons handl consum disput recommend stress consult green paper confirm consult action plan commun larg major parti concern recommend limit procedur matter call lead settl disput activ intervent parti propos impos solut concern procedur involv attempt bring parti convinc find solut common consent decis court bodi bind parti mere recommend constitut settlement propos accept parti purpos recommend case cover term decis decis make bodi imparti object essenti safeguard protect consum right strengthen consum confid altern mechan resolv consum disput bodi imparti exercis function subject pressur swai decis independ guarante impli guarante strict design ensur independ judg judici system decis individu decis maker imparti assur demonstr possess independ qualif work environ decid autonom basi requir person grant mandat suffici durat reliev duti decis group equal particip repres consum profession ensur independ order ensur person concern receiv inform transpar procedur activ bodi respons resolv disput guarante absenc transpar advers affect right parti misgiv court procedur resolv consum disput interest parti safeguard procedur express viewpoint compet bodi acquaint fact present oppos parti applic expert statement necessarili necessit oral hear parti court procedur design facilit consum access justic effect remedi problem court procedur high fee long delai cumbersom procedur order enhanc effect equiti procedur compet bodi plai activ role consider element resolv disput activ role import framework court procedur parti case benefit legal advic court bodi decid basi legal rule equiti basi code conduct flexibl ground decis lead reduct level consum protect comparison protect consum enjoi commun law applic law court parti entitl inform decis hand ground decis ground decis prerequisit transpar parti confid oper court procedur accord articl european human right convent access court fundament except commun law guarante free movement good servic common market corollari freedom oper includ consum order resolv disput aris econom activ bring action court member state nation state court procedur design replac court procedur court altern depriv consum bring matter court expressli agre full awar fact disput materialis case independ subject disput parti consum parti regard econom weaker experienc legal matter parti contract requir legal advic parti defend protect right effect order ensur level transpar dissemin inform court procedur line principl set recommend facilit network commiss intend creat databas court bodi respons resolv consum disput offer safeguard databas particular commun commiss member state particip initi ensur standardis inform simplifi transmiss data standard inform form made member state final establish minimum principl govern creation oper court procedur resolv consum disput circumst commun level support supplement essenti area initi member state order realis accord articl treati high level consum protect ensur smooth oper court procedur consist principl subsidiar recommend exist bodi bodi creat respons court settlement consum disput respect principl principl independ independ decis make bodi ensur order guarante imparti action decis individu independ guarante measur person appoint possess abil experi compet field law requir carri function person appoint grant period offic suffici durat ensur independ action liabl reliev duti person concern appoint remuner profession associ enterpris year prior assum present function work profession associ member enterpris concern decis collegi bodi independ bodi respons take decis ensur give equal represent consum profession compli criteria set ii principl transpar measur ensur transpar procedur includ provis inform write suitabl form person request precis descript type disput refer bodi concern exist restrict regard territori coverag disput rule govern referr matter bodi includ preliminari requir consum meet procedur rule notabl written oral natur procedur attend person languag procedur cost procedur parti includ rule award cost end procedur type rule serv basi bodi decis legal provis consider equiti code conduct decis make arrang bodi legal forc decis state bind profession parti decis bind penalti impos event complianc state mean obtain redress lose parti public compet bodi annual report set decis enabl result obtain assess natur disput refer identifi iii adversari principl procedur parti concern present viewpoint compet bodi hear argument fact put forward parti expert statement iv principl effect effect procedur ensur measur guarante consum access procedur oblig legal repres procedur free charg moder cost short period elaps referr matter decis compet bodi activ role enabl consider factor conduc settlement disput principl legal decis bodi result consum depriv protect afford mandatori provis law state territori bodi establish case cross border disput decis bodi result consum depriv protect afford mandatori provis appli law member state resid instanc provid articl rome convent june law applic contractu oblig decis commun parti concern write suitabl form state ground base vi principl liberti decis bodi concern bind parti inform bind natur advanc specif accept consum recours court procedur result commit prior materialis disput commit effect depriv consum bring action court settlement disput vii principl represent procedur depriv parti repres assist parti stage procedur recommend address bodi respons court settlement consum disput natur legal person respons creation oper bodi member state extent involv brussel march commiss emma bonino member commiss commun court settlement consum disput adopt commiss march commun includ recommend european consum complaint form internet http europa eu int comm dg european parliament resolut commiss commun action plan consum access justic settlement consum disput intern market novemb oj final novemb action plan consum access justic settlement consum disput intern market final februari