european environ agenc decis march establish code good administr behaviour agenc ec european environ agenc regard provis open amsterdam treati articl treati european union articl ec treati regard initi roi perri rapporteur report committe petit activ call code good administr behaviour regard resolut european parliament juli annual report activ european ombudsman regard initi inquiri european ombudsman exist public access commun institut bodi code good administr behaviour offici relat public regard resolut european parliament april annual report activ european ombudsman regard exist code conduct public access commiss document contain decis ecsc ec euratom amsterdam treati explicitli introduc concept open treati european union state mark stage process creat closer union decis openli close citizen european commiss equal aim reform procedur commun administr fulli implement concept order bring administr closer citizen guarante qualiti administr code adopt basic principl good administr behaviour offici deal public code offici inform detail manner rule follow deal public citizen provid inform standard conduct entitl expect deal commun administr code effici publicli access document citizen publish form decis abovement decis public access commiss document resolut parliament welcom initi code good administr behaviour european institut bodi stress urgent draw code parliament equal stress import code ident european institut bodi access european citizen publish offici journal specif legal basi code conduct council regul eec establish european environ agenc european inform observ network regul amend council regul ec april articl quot staff agenc subject regul rule applic offici servant european commun quot quot staff regul condit employ servant european commun quot decis manag board european environ agenc public access eea document march desir establish code govern principl good administr behaviour eea staff member respect relat public make code publicli decid articl gener provis relat public staff european environ agenc respect principl laid decis constitut code good administr behaviour refer quot code quot articl person scope applic code appli offici servant staff regul condit employ servant appli relat public term offici refer offici servant european environ agenc measur ensur provis set code appli person work person emploi privat law contract expert second nation civil servic traine public refer natur legal person resid regist offic member state articl materi scope applic code gener principl good administr behaviour appli relat european environ agenc offici public govern specif provis principl set code appli relat european environ agenc offici relat govern staff regul articl law offici act law appli rule procedur laid commun legisl offici care decis affect right interest individu basi law content compli law articl absenc discrimin deal request public take decis offici ensur principl equal treatment respect member public situat treat similar manner differ treatment made offici ensur justifi object relev featur case offici avoid unjustifi discrimin member public base nation sex racial ethnic origin religion belief disabl ag sexual orient articl proportion take decis offici ensur measur proport aim pursu offici avoid restrict right citizen impos charg restrict charg reason relat purpos action pursu take decis offici strike fair balanc interest privat person gener public interest articl absenc abus power power exercis sole purpos confer relev provis offici avoid power purpos basi law motiv public interest articl imparti independ offici imparti independ offici abstain arbitrari action advers affect member public preferenti treatment ground whatsoev offici guid influenc kind includ polit influenc person interest offici abstain involv take decis matter interest famili rel friend acquaint articl object take decis offici consider relev factor give proper weight decis whilst exclud irrelev element consider articl legitim expect consist offici consist administr behaviour administr action european environ agenc offici follow institut normal administr practic legitim ground depart practic individu case offici respect legitim reason expect member public light european environ agenc act past articl fair offici act fairli articl courtesi offici servic mind correct courteou access relat public answer correspond telephon call mail offici help repli question ask offici respons matter concern direct citizen offici error occur neg affect right interest member public offici apologis articl repli letter languag citizen offici ensur citizen union member public write european environ agenc treati languag receiv answer languag articl acknowledg receipt indic compet offici letter complaint institut receiv acknowledg receipt period week substant repli period repli acknowledg receipt telephon number offici deal matter servic belong acknowledg receipt repli case letter complaint abus excess number repetit pointless charact articl oblig transfer compet servic institut letter complaint european environ agenc address transmit programm unit compet deal servic ensur file transfer delai compet servic european environ agenc servic origin receiv letter complaint notifi author transfer telephon number offici file pass letter complaint european environ agenc address european environ agenc compet deal servic ensur letter transfer compet european bodi inform sender file pass articl heard make statement case right interest individu involv offici ensur stage decis make procedur right defenc respect member public case decis affect right interest submit written comment need present oral observ decis articl reason time limit take decis offici ensur decis request complaint institut reason time limit delai case month date receipt rule appli answer letter member public request complaint european environ agenc complex matter rais decid abovement time limit offici inform author thereof case definit decis notifi author shortest time articl duti state ground decis decis european environ agenc advers affect right interest privat person state ground base indic relev fact legal basi decis offici avoid make decis base vagu ground individu reason larg number person concern similar decis commun detail ground decis standard repli made offici guarante subsequ citizen expressli request individu reason articl indic possibl appeal decis european environ agenc advers affect right interest privat person indic appeal possibl challeng decis natur remedi bodi exercis time limit exercis decis refer possibl judici proceed complaint ombudsman condit articl treati establish european commun articl notif decis offici ensur decis affect right interest individu person notifi write decis person person concern offici abstain commun decis sourc person person concern inform articl data protect offici deal person data citizen respect principl laid direct ec protect individu regard process person data free movement data offici avoid process person data legitim purpos transmiss data authoris person articl request inform offici respons matter concern provid member public inform request offici care inform commun clear understand oral request inform complic comprehens dealt offici advis person concern formul demand write confidenti offici disclos inform request accord articl code person concern reason commun inform request inform matter respons offici direct request compet person telephon number request inform commun institut bodi offici direct request institut bodi offici depend subject request direct person seek inform servic institut respons provid inform public articl request public access document request access document european environ agenc offici give access document accord decis manag board european environ agenc public access eea document march offici compli oral request access document citizen advis formul write articl keep adequ record european environ agenc depart adequ record incom outgo mail document receiv measur articl public access code european environ agenc measur order ensur code enjoi widest public citizen ensur spread leaflet call quot code good administr behaviour european environ agenc quot present code includ full text annex european environ agenc provid copi code citizen request articl complain european ombudsman failur offici compli principl set code subject complaint european ombudsman accord articl treati establish european commun statut european ombudsman articl revis decis review year oper execut director submit report implement decis period prepar review european ombudsman articl entri forc decis adopt manag board european environ agenc march effect june public offici journal european commun copenhagen march eea manag board kee zoeteman chairman european environ agenc domingo jiménez beltrán execut director oj oj oj footnot decis ecsc ec euratom european parliament march regul gener condit govern perform european ombudsman duti oj