direct ec european parliament council march univers servic user right relat electron commun network servic univers servic direct european parliament council european union regard treati establish european commun articl thereof regard propos commiss regard opinion econom social committe regard opinion committe region act accord procedur laid articl treati liberalis telecommun sector increas competit choic commun servic hand hand parallel action creat harmonis regulatori framework secur deliveri univers servic concept univers servic evolv reflect advanc technolog market develop user demand regulatori framework establish full liberalis telecommun market commun defin minimum scope univers servic oblig establish rule cost financ articl treati commun contribut protect consum commun member state undertaken commit regulatori framework telecommun network servic context world trade organis wto agreement basic telecommun member wto defin kind univers servic oblig wish maintain oblig regard anti competit se provid administ transpar discriminatori competit neutral manner burdensom kind univers servic defin member ensur univers servic provis defin minimum set servic end user afford price involv provis servic end user price depart result normal market condit compens undertak design provid servic circumst result distort competit provid design undertak compens specif net cost involv provid net cost burden recov competit neutral competit market oblig appli undertak provid publicli telephon servic fix locat appli undertak enjoi signific market power design univers servic oper network termin point repres boundari regulatori purpos regulatori framework electron commun network servic regul telecommun termin equip defin locat network termin point respons nation regulatori author basi propos relev undertak member state continu ensur servic set chapter ii made qualiti end user territori irrespect geograph locat light specif nation condit afford price member state context univers servic oblig light nation condit specif measur consum rural geograph isol area ensur access servic set chapter ii afford servic ensur condit access elderli disabl peopl special social measur includ measur directli target consum special social provid support identifi consum mean specif measur examin individu request pai debt fundament requir univers servic provid user request connect public telephon network fix locat afford price requir limit singl narrowband network connect provis restrict member state end user primari locat resid extend integr servic digit network isdn connect capabl simultan constraint technic mean connect provid allow wire wireless technolog constraint oper provid part univers servic oblig connect public telephon network fix locat capabl support speech data commun rate suffici access onlin servic provid public internet speed internet access experienc user depend number factor includ provid internet connect applic connect data rate support singl narrowband connect public telephon network depend capabl subscrib termin equip connect reason mandat specif data bit rate commun level voic band modem typic offer data rate kbit emploi automat data rate adapt cater variabl line qualiti result achiev data rate lower kbit flexibl requir hand member state measur ensur connect capabl support data rate hand member state relev permit data rate upper limit kbit order exploit capabl wireless technolog includ cellular wireless network deliv univers servic higher proport popul import access countri household penetr tradit telephon connect remain low specif case connect public telephoni network fix locat insuffici support satisfactori internet access member state requir connect brought level enjoi major subscrib support data rate suffici access internet specif measur produc net cost burden consum concern net effect includ net cost calcul univers servic oblig provis direct preclud member state design undertak provid network servic element univers servic design undertak provid network element requir ensur construct mainten proportion meet reason request connect fix locat public telephon network access publicli telephon servic fix locat afford price mean price defin member state nation level light specif nation condit involv set common tariff irrespect locat special tariff option deal low incom user afford individu consum relat abil monitor control expenditur directori inform directori enquiri servic constitut essenti access tool publicli telephon servic form part univers servic oblig user consum desir comprehens directori directori enquiri servic cover list telephon subscrib number includ fix mobil number inform present preferenti fashion direct ec european parliament council decemb process person data protect privaci telecommun sector ensur subscrib privaci regard inclus person inform public directori citizen import adequ provis public pai telephon user call emerg telephon number singl european emerg call number quot quot free charg telephon includ public pai telephon mean payment insuffici inform exist quot quot depriv citizen addit safeti ensur exist number european level travel member state member state suitabl measur order guarante access afford publicli telephon servic fix locat disabl user user special social specif measur disabl user includ make access public telephon public text telephon equival measur deaf speech impair peopl provid servic directori enquiri servic equival measur free charg blind partial sight peopl provid itemis bill altern format request blind partial sight peopl specif measur enabl disabl user user special social access emerg servic quot quot give similar possibl choos oper servic provid consum qualiti servic standard develop rang paramet assess qualiti servic receiv subscrib undertak design univers servic oblig perform achiev standard qualiti servic standard exist respect disabl user perform standard relev paramet develop disabl user provid articl direct nation regulatori author enabl requir public qualiti servic perform data standard paramet develop provid univers servic measur prevent user benefit fulli servic offer oper servic provid combin servic offer part univers servic import access public telephon network fix locat request accord principl subsidiar member state decid basi object criteria undertak univers servic oblig purpos direct take account abil willing undertak accept part univers servic oblig import univers servic oblig fulfil effici fashion user gener pai price correspond effici cost provis likewis import univers servic oper maintain integr network servic continu qualiti develop greater competit choic provid possibl part univers servic oblig provid undertak signific market power univers servic oblig case alloc oper demonstr cost effect mean deliv access servic includ competit compar select procedur oblig includ condit authoris provid publicli servic member state monitor situat consum respect publicli telephon servic respect afford afford telephon servic relat inform user receiv telephon usag expens rel cost telephon usag compar servic relat abil control expenditur afford mean give power consum oblig impos undertak design univers servic oblig oblig includ level itemis bill possibl consum select block call high price call premium servic possibl consum control expenditur pre payment mean possibl consum offset front connect fee measur review chang light market develop current condit warrant requir oper univers servic oblig alert subscrib predetermin limit expenditur exceed abnorm call pattern occur review relev legisl provis futur alert subscrib reason case persist late payment payment bill consum protect disconnect network ground unpaid bill case disput high bill premium rate servic continu access essenti telephon servic pend resolut disput member state decid access continu provid subscrib continu pai line rental charg qualiti price kei factor competit market nation regulatori author monitor achiev qualiti servic undertak design univers servic oblig relat qualiti servic attain undertak nation regulatori author measur deem nation regulatori author monitor achiev qualiti servic undertak provid public telephon network publicli telephon servic user fix locat member state establish mechan financ net cost univers servic oblig case demonstr oblig provid loss net cost fall normal commerci standard import ensur net cost univers servic oblig properli calcul financ undertaken minimum distort market undertak compat provis articl treati calcul net cost univers servic due account cost revenu intang benefit result provid univers servic hinder gener aim ensur price structur reflect cost net cost univers servic oblig calcul basi transpar procedur take account intang benefit mean estim monetari term indirect benefit undertak deriv virtu posit provid univers servic deduct direct net cost univers servic oblig order determin cost burden univers servic oblig repres unfair burden undertak member state establish mechan effici recov net cost recoveri public fund constitut method recov net cost univers servic oblig reason establish net cost recov user transpar fashion mean levi undertak member state financ net cost element univers servic mechan financ net cost element mechan combin case cost recoveri mean levi undertak member state ensur method alloc base object discriminatori criteria accord principl proportion principl prevent member state exempt entrant achiev signific market presenc fund mechan ensur market particip contribut financ univers servic oblig activ directli link provis univers servic oblig recoveri mechan case respect principl commun law case share mechan discrimin proportion fund mechan ensur user member state contribut univers servic cost member state make call member state member state decid financ net cost univers servic oblig public fund understood compris fund gener govern budget includ public financ sourc state lotteri net cost univers servic oblig share class undertak member state ensur share mechan respect principl transpar market distort discrimin proportion market distort mean contribut recov minimis impact financi burden fall end user spread contribut wide nation regulatori author satisfi undertak benefit univers servic fund provid suffici level detail specif element requir fund order justifi request member state scheme cost financ univers servic oblig commun commiss verif compat treati incent design oper rais assess net cost univers servic oblig member state ensur effect transpar control amount charg financ univers servic oblig commun market continu evolv term servic technic mean deliv user univers servic oblig defin commun level period review view propos scope chang redefin review account evolv social commerci technolog condit fact chang scope subject twin test servic substanti major popul consequ risk social exclus afford care chang scope univers servic oblig ensur technolog choic artifici promot disproportion financi burden impos sector undertak endang market develop innov financ burden fall unfairli consum lower incom chang scope automat mean net cost financ method permit direct member state permit impos market player financi contribut relat measur part univers servic oblig individu member state remain free impos special measur scope univers servic oblig financ conform commun law mean contribut market player effect competit access servic market give greater choic user extent effect competit choic vari commun vari member state geograph area access servic market user depend provis access servic undertak signific market power gener reason effici encourag effect competit import servic provid undertak signific market power reflect cost reason effici social reason end user tariff reflect demand condit cost condit provid result distort competit risk undertak signific market power act wai inhibit entri distort competit charg excess price set predatori price compulsori bundl retail servic show undu prefer custom nation regulatori author power impos resort due consider retail regul undertak signific market power price cap regul geograph averag similar instrument regulatori measur publicli comparison retail tariff achiev twin object promot effect competit whilst pursu public interest maintain afford publicli telephon servic consum access cost account inform order nation regulatori author fulfil regulatori duti area includ imposit tariff control regulatori control retail servic impos nation regulatori author relev wholesal measur measur carrier select pre select fail achiev object ensur effect competit public interest nation regulatori author impos oblig implement cost account system order support price control undertak annual audit ensur complianc cost account system provid qualifi staff requir audit carri qualifi bodi independ oper concern consid ensur continu applic exist provis relat minimum set leas line servic commun telecommun legisl council direct eec june applic open network provis leas line time nation regulatori author determin accord market analysi procedur laid direct ec european parliament council march common regulatori framework electron commun network servic framework direct provis longer need suffici competit market develop territori degre competit vari market leas line minimum set part territori undertak market analysi nation regulatori author make separ assess market leas line minimum set take account geograph dimens leas line servic constitut mandatori servic provid recours compens mechan provis leas line minimum set leas line cover gener retail regulatori provis specif requir cover suppli minimum set nation regulatori author light analysi relev market requir mobil oper signific market power enabl subscrib access servic interconnect provid publicli telephon servic call call basi mean pre select contract import tool user consum ensur minimum level transpar inform legal secur servic provid competit environ conclud contract custom reason commerci desir addit provis direct requir exist commun consum protect legisl relat contract council direct eec april unfair term consum contract direct ec european parliament council protect consum respect distanc contract appli consum transact relat electron network servic specif consum enjoi minimum level legal certainti respect contractu relat direct telephon servic provid contractu term condit qualiti servic condit termin contract servic compens measur disput resolut contract servic provid direct telephon servic provid conclud contract consum inform includ contract measur ensur transpar price tariff term condit increas abil consum optimis choic benefit fulli competit end user access publicli inform commun servic member state monitor qualiti servic offer territori nation regulatori author systemat collect inform qualiti servic offer territori basi criteria compar servic provid member state undertak provid commun servic oper competit environ make adequ date inform servic publicli reason commerci advantag nation regulatori author nonetheless requir public inform demonstr inform effect public end user enjoi guarante interoper respect equip sold commun recept digit televis member state requir minimum harmonis standard respect equip standard adapt time time light technolog market develop desir enabl consum achiev fullest connect digit televis set interoper evolv concept dynam market standard bodi utmost ensur standard evolv technolog concern likewis import ensur connector televis set capabl pass element digit signal includ audio video stream condit access inform servic inform applic program interfac api inform copi protect inform direct ensur function open interfac digit televis set limit network oper servic provid equip manufactur continu evolv line technolog develop displai present digit interact televis servic realis common standard market driven mechan recognis consum benefit member state commiss polici initi consist treati encourag develop end user continu enjoi access oper assist servic organis access public telephon network provis directori enquiri servic directori open competit provis direct complement provis direct ec give subscrib person data includ print electron directori servic provid assign telephon number subscrib oblig make relev inform fair cost orient discriminatori manner import user call singl european emerg number quot quot nation emerg telephon number free charg telephon includ public pai telephon mean payment member state made organis arrang suit nation organis emerg system order ensur call number adequ answer handl caller locat inform made emerg servic improv level protect secur user quot quot servic assist emerg servic extent technic feasibl discharg duti provid transfer call data emerg servic concern guarante recept inform compli relev commun law process person data steadi inform technolog improv progress support simultan handl languag network reason cost turn ensur addit safeti european citizen quot quot emerg call number easi access intern telephon servic vital european citizen european busi quot quot establish standard intern telephon access code commun special arrang make call adjac locat border member state establish continu itu assign accord itu recommend code quot quot european telephoni number space etn order ensur connect call etn undertak oper public telephon network ensur call quot quot directli indirectli interconnect etn serv network relev european telecommun standard institut etsi standard interconnect arrang govern provis direct ec european parliament council march access interconnect electron commun network facil access direct access end user number resourc commun vital pre condit singl market includ freephon premium rate geograph number call subscrib chosen commerci reason limit access geograph area tariff charg parti call member state concern parti call insid member state tone diall call line identif facil modern telephon exchang increasingli provid expens tone diall increasingli user interact special servic facil includ ad servic absenc facil prevent user make servic member state requir impos oblig provid facil direct ec safeguard privaci user regard itemis bill give mean protect privaci call line identif implement develop servic pan european basi benefit consum encourag direct number portabl kei facilit consum choic effect competit competit telecommun environ end user request retain number public telephon network independ organis provid servic provis facil connect public telephon network fix fix locat cover direct member state appli provis port number network provid servic fix locat mobil network impact number portabl consider strengthen transpar tariff inform end user port number end user call port number nation regulatori author feasibl facilit tariff transpar part implement number portabl ensur price interconnect relat provis number portabl cost orient nation regulatori author account price compar market member state impos quot carri quot oblig network distribut radio televis broadcast public member state lai proportion oblig undertak jurisdict interest legitim public polici consider oblig impos meet gener interest object defin member state conform commun law proportion transpar subject period review quot carri quot oblig impos member state reason proportion transpar light defin gener interest object entail provis proportion remuner quot carri quot oblig includ transmiss servic specif design enabl access disabl user network distribut radio televis broadcast public includ cabl satellit terrestri broadcast network includ network extent signific number end user network princip mean receiv radio televis broadcast servic provid content offer sale packag sound televis broadcast content cover common regulatori framework electron commun network servic provid servic subject univers servic oblig respect activ direct prejudic measur nation level complianc commun law respect servic member state seek ensur provis specif servic nation territori oblig implement cost effici basi scope univers servic oblig member state undertak addit measur facilit develop infrastructur servic circumst market satisfactorili address requir end user consum conform commun law reaction commiss europ initi lisbon european council march call member state ensur school access internet multimedia resourc context competit environ view interest parti includ user consum account nation regulatori author deal issu relat end user right effect procedur deal disput consum hand undertak provid publicli commun servic member state full account commiss recommend ec march principl applic bodi respons court settlement consum disput regul stimul enhanc qualiti standard improv servic perform regul guid principl formal regul object justifi proport discriminatori transpar direct provid element consum protect includ clear contract term disput resolut tariff transpar consum encourag extens benefit categori end user small medium size enterpris provis direct prevent member state take measur justifi ground set articl treati ground public secur public polici public moral object propos action set common level univers servic telecommun european user harmonis condit access public telephon network fix locat relat publicli telephon servic achiev harmonis framework regul electron commun servic electron commun network facil suffici achiev member state reason scale effect action achiev commun level commun adopt measur accord principl subsidiar set articl treati accord principl proportion set articl direct order achiev object measur implement direct adopt accord council decis ec june lai procedur exercis implement power confer commiss adopt direct chapter scope aim definit articl scope aim framework direct ec framework direct direct concern provis electron commun network servic end user aim ensur avail commun good qualiti publicli servic effect competit choic deal circumst end user satisfactorili met market direct establish right end user oblig undertak provid publicli electron commun network servic regard ensur provis univers servic environ open competit market direct defin minimum set servic qualiti end user access afford price light specif nation condit distort competit direct set oblig regard provis mandatori servic retail provis leas line articl definit purpos direct definit set articl direct ec framework direct appli definit appli quot public pai telephon quot mean telephon gener public mean payment includ coin credit debit card pre payment card includ card diall code quot public telephon network quot mean electron commun network provid publicli telephon servic support transfer network termin point speech commun form commun facsimil data quot publicli telephon servic quot mean servic public origin receiv nation intern call access emerg servic number number nation intern telephon number plan addit relev includ servic provis oper assist directori enquiri servic directori provis public pai phone provis servic special term provis special facil custom disabl special social provis geograph servic quot geograph number quot mean number nation number plan part digit structur geograph signific rout call physic locat network termin point ntp quot network termin point quot ntp mean physic point subscrib provid access public commun network case network involv switch rout ntp identifi mean specif network address link subscrib number quot geograph number quot mean number nation number plan geograph number includ inter alia mobil freephon premium rate number chapter ii univers servic oblig includ social oblig articl avail univers servic member state ensur servic set chapter made qualiti end user territori independ geograph locat light specif nation condit afford price member state determin effici approach ensur implement univers servic whilst respect principl object transpar discrimin proportion seek minimis market distort provis servic price subject term condit depart normal commerci condit whilst safeguard public interest articl provis access fix locat member state ensur reason request connect fix locat public telephon network access publicli telephon servic fix locat met undertak connect provid capabl allow end user make receiv local nation intern telephon call facsimil commun data commun data rate suffici permit function internet access take account prevail technolog major subscrib technolog feasibl articl directori enquiri servic directori member state ensur comprehens directori end user form approv relev author print electron updat regular basi year comprehens telephon directori enquiri servic end user includ user public pai telephon directori paragraph compris subject provis articl direct ec subscrib publicli telephon servic member state ensur undertak provid servic refer paragraph appli principl discrimin treatment inform provid undertak articl public pai telephon member state ensur nation regulatori author impos oblig undertak order ensur public pai telephon provid meet reason end user term geograph coverag number telephon access telephon disabl user qualiti servic member state ensur nation regulatori author decid impos oblig paragraph part territori satisfi facil compar servic wide basi consult interest parti refer articl member state ensur make emerg call public pai telephon singl european emerg call number quot quot nation emerg number free charg mean payment articl special measur disabl user member state specif measur disabl end user order ensur access afford publicli telephon servic includ access emerg servic directori enquiri servic directori equival enjoi end user member state specif measur light nation condit ensur disabl end user advantag choic undertak servic provid major end user articl design undertak member state design undertak guarante provis univers servic identifi articl applic articl nation territori cover member state design undertak set undertak provid element univers servic cover part nation territori member state design undertak part nation territori univers servic oblig effici object transpar discriminatori design mechan undertak priori exclud design design method ensur univers servic provid cost effect manner mean determin net cost univers servic oblig accord articl articl afford tariff nation regulatori author monitor evolut level retail tariff servic identifi articl fall univers servic oblig provid design undertak relat nation consum price incom member state light nation condit requir design undertak provid tariff option packag consum depart provid normal commerci condit ensur low incom special social prevent access publicli telephon servic member state provis design undertak provid special tariff option compli price cap geograph averag similar scheme ensur support provid consum identifi low incom special social member state requir undertak oblig articl appli common tariff includ geograph averag territori light nation condit compli price cap nation regulatori author ensur design undertak oblig provid special tariff option common tariff includ geograph averag compli price cap condit fulli transpar publish appli accord principl discrimin nation regulatori author requir specif scheme modifi withdrawn articl control expenditur member state ensur design undertak provid facil servic addit refer articl establish term condit subscrib oblig pai facil servic requir servic request member state ensur design undertak oblig articl provid specif facil servic set annex part order subscrib monitor control expenditur avoid unwarr disconnect servic member state ensur relev author waiv requir paragraph part nation territori satisfi facil wide articl qualiti servic design undertak nation regulatori author ensur design undertak oblig articl publish adequ date inform perform provis univers servic base qualiti servic paramet definit measur method set annex iii publish inform suppli nation regulatori author nation regulatori author inter alia addit qualiti servic standard relev paramet develop assess perform undertak provis servic disabl end user disabl consum nation regulatori author ensur inform perform undertak relat paramet publish made nation regulatori author nation regulatori author addit content form manner inform publish order ensur end user consum access comprehens compar user friendli inform nation regulatori author set perform target undertak univers servic oblig articl nation regulatori author account view interest parti refer articl member state ensur nation regulatori author monitor complianc perform target design undertak persist failur undertak meet perform target result specif measur accord direct ec european parliament council march authoris electron commun network servic authoris direct nation regulatori author order independ audit similar review perform data paid undertak concern order ensur accuraci compar data made undertak univers servic oblig articl cost univers servic oblig nation regulatori author provis univers servic set articl repres unfair burden undertak design provid univers servic calcul net cost provis purpos nation regulatori author calcul net cost univers servic oblig take account market benefit accru undertak design provid univers servic accord annex iv part make net cost provid univers servic identifi design mechan accord articl account inform serv basi calcul net cost univers servic oblig paragraph audit verifi nation regulatori author bodi independ relev parti approv nation regulatori author result cost calcul conclus audit publicli articl financ univers servic oblig basi net cost calcul refer articl nation regulatori author find undertak subject unfair burden member state request design undertak decid introduc mechan compens undertak determin net cost transpar condit public fund share net cost univers servic oblig provid electron commun network servic net cost share paragraph member state establish share mechan administ nation regulatori author bodi independ beneficiari supervis nation regulatori author net cost determin accord articl oblig laid articl financ share mechan respect principl transpar market distort discrimin proportion accord principl annex iv part member state choos requir contribut undertak nation turnov set limit charg relat share cost univers servic oblig unbundl identifi separ undertak charg impos collect undertak provid servic territori member state establish share mechan articl transpar mechan share net cost univers servic oblig refer articl establish nation regulatori author ensur principl cost share detail mechan publicli subject commun nation rule busi confidenti nation regulatori author ensur annual report publish give calcul cost univers servic oblig identifi contribut made undertak involv identifi market benefit accru undertak design provid univers servic fund place work articl review scope univers servic commiss period review scope univers servic view propos european parliament council scope chang redefin review carri occas year date applic refer articl subparagraph subsequ year review undertaken light social econom technolog develop take account inter alia mobil data rate light prevail technolog major subscrib review process undertaken accord annex commiss submit report european parliament council outcom review chapter iii regulatori control undertak signific market power specif market articl review oblig member state maintain oblig relat retail tariff provis access public telephon network impos articl direct ec european parliament council februari applic open network provis onp voic telephoni univers servic telecommun competit environ carrier select pre select impos direct ec european parliament council june interconnect telecommun regard ensur univers servic interoper applic principl open network provis onp leas line impos articl direct eec review carri determin made accord procedur paragraph articl commiss relev market oblig relat retail market initi recommend relev product servic market decis identifi transnat market adopt accord articl direct ec framework direct member state ensur entri forc direct period nation regulatori author undertak market analysi accord procedur set articl direct ec framework direct determin maintain amend withdraw oblig relat retail market measur subject procedur refer articl direct ec framework direct articl regulatori control retail servic member state ensur result market analysi carri accord articl nation regulatori author determin retail market identifi accord articl direct ec framework direct effect competit nation regulatori author conclud oblig impos direct ec access direct articl direct result achiev object set articl direct ec framework direct nation regulatori author impos regulatori oblig undertak identifi signific market power retail market accord articl direct ec framework direct oblig impos paragraph base natur problem identifi proportion justifi light object laid articl direct ec framework direct oblig impos includ requir identifi undertak charg excess price inhibit market entri restrict competit set predatori price show undu prefer specif end user unreason bundl servic nation regulatori author appli undertak retail price cap measur measur control individu tariff measur orient tariff cost price compar market order protect end user interest whilst promot effect competit nation regulatori author request submit inform commiss retail control appli cost account system undertak concern nation regulatori author ensur undertak subject retail tariff regul relev retail control cost account system implement nation regulatori author format account methodolog complianc cost account system verifi qualifi independ bodi nation regulatori author ensur statement complianc publish annual prejudic articl articl nation regulatori author appli retail control mechan paragraph articl geograph user market satisfi effect competit articl regulatori control minimum set leas line result market analysi carri accord articl nation regulatori author determin market provis part minimum set leas line effect competit identifi undertak signific market power provis specif element minimum set leas line servic part territori accord articl direct ec framework direct nation regulatori author impos oblig provis minimum set leas line identifi list standard publish offici journal european commun accord articl direct ec framework direct condit provis set annex vii direct undertak relat specif leas line market result market analysi carri accord articl nation regulatori author determin relev market provis leas line minimum set effect competit withdraw oblig refer paragraph relat specif leas line market minimum set leas line harmonis characterist standard publish offici journal european commun part list standard refer articl direct ec framework direct commiss adopt amend adapt minimum set leas line technic develop market demand includ delet type leas line minimum set act accord procedur refer articl direct articl carrier select carrier pre select nation regulatori author requir undertak notifi signific market power provis connect public telephon network fix locat accord articl enabl subscrib access servic interconnect provid publicli telephon servic call call basi diall carrier select code mean pre select facil overrid pre select choic call call basi diall carrier select code user requir facil implement network wai assess accord market analysi procedur laid articl direct ec framework direct implement accord articl direct ec access direct nation regulatori author ensur price access interconnect relat provis facil paragraph cost orient direct charg subscrib act disincent facil chapter iv end user interest right articl contract paragraph appli prejudic commun rule consum protect direct ec ec nation rule conform commun law member state ensur subscrib servic provid connect access public telephon network consum contract undertak undertak provid servic contract ident address supplier servic provid servic qualiti level offer time initi connect type mainten servic offer particular price tariff mean date inform applic tariff mainten charg obtain durat contract condit renew termin servic contract compens refund arrang appli contract servic qualiti level met method initi procedur settlement disput accord articl member state extend oblig cover end user contract conclud consum electron commun servic provid provid connect access public telephon network inform paragraph includ contract member state extend oblig cover end user subscrib withdraw contract penalti notic propos modif contractu condit subscrib adequ notic shorter month ahead modif inform time withdraw penalti contract accept condit articl transpar public inform member state ensur transpar date inform applic price tariff standard term condit respect access publicli telephon servic end user consum accord provis annex ii nation regulatori author encourag provis inform enabl end user consum make independ evalu cost altern usag pattern mean instanc interact guid articl qualiti servic member state ensur nation regulatori author take account view interest parti requir undertak provid publicli electron commun servic publish compar adequ date inform end user qualiti servic inform request suppli nation regulatori author advanc public nation regulatori author inter alia qualiti servic paramet measur content form manner inform publish order ensur end user access comprehens compar user friendli inform paramet definit measur method annex iii articl integr network member state step ensur integr public telephon network fix locat event catastroph network breakdown case forc majeur avail public telephon network publicli telephon servic fix locat member state ensur undertak provid publicli telephon servic fix locat reason step ensur uninterrupt access emerg servic articl interoper consum digit televis equip accord provis annex vi member state ensur interoper consum digit televis equip refer articl oper assist directori enquiri servic member state ensur subscrib publicli telephon servic entri publicli directori refer articl member state ensur undertak assign telephon number subscrib meet reason request make purpos provis publicli directori enquiri servic directori relev inform agre format term fair object cost orient discriminatori member state ensur end user provid connect public telephon network access oper assist servic directori enquiri servic accord articl member state maintain regulatori restrict prevent end user member state access directli directori enquiri servic member state paragraph appli subject requir commun legisl protect person data privaci articl direct ec articl singl european emerg call number member state ensur addit nation emerg call number nation regulatori author end user publicli telephon servic includ user public pai telephon call emerg servic free charg singl european emerg call number quot quot member state ensur call singl european emerg call number quot quot appropri answer handl manner suit nation organis emerg system technolog possibl network member state ensur undertak oper public telephon network make caller locat inform author handl emerg extent technic feasibl call singl european emerg call number quot quot member state ensur citizen adequ inform exist singl european emerg call number quot quot articl european telephon access code member state ensur quot quot code standard intern access code special arrang make call adjac locat border member state establish continu end user publicli telephon servic locat concern fulli inform arrang member state ensur undertak oper public telephon network handl call european telephoni number space prejudic undertak oper public telephon network recov cost convey call network articl geograph number member state ensur end user member state access geograph number territori technic econom feasibl call subscrib chosen commerci reason limit access call parti locat specif geograph area articl provis addit facil member state ensur nation regulatori author requir undertak oper public telephon network make end user facil list annex part subject technic feasibl econom viabil member state decid waiv paragraph part territori consid take account view interest parti suffici access facil prejudic articl member state impos oblig annex part point disconnect gener requir undertak articl number portabl member state ensur subscrib publicli telephon servic includ mobil servic request retain number independ undertak provid servic case geograph number specif locat case geograph number locat paragraph appli port number network provid servic fix locat mobil network nation regulatori author ensur price interconnect relat provis number portabl cost orient direct charg subscrib act disincent facil nation regulatori author impos retail tariff port number manner distort competit set specif common retail tariff articl quot carri quot oblig member state impos reason quot carri quot oblig transmiss radio televis broadcast channel servic undertak jurisdict provid electron commun network distribut radio televis broadcast public signific number end user network princip mean receiv radio televis broadcast oblig impos meet defin gener interest object proportion transpar oblig subject period review paragraph articl articl direct ec access direct prejudic abil member state determin remuner respect measur accord articl ensur similar circumst discrimin treatment undertak provid electron commun network remuner provid member state ensur appli proportion transpar manner chapter gener final provis articl addit mandatori servic member state decid make addit servic servic univers servic oblig defin chapter ii publicli territori circumst compens mechan involv specif undertak impos articl consult interest parti member state ensur nation regulatori author account view end user consum includ disabl user manufactur undertak provid electron commun network servic issu relat end user consum right publicli electron commun servic signific impact market interest parti develop guidanc nation regulatori author mechan involv consum user group servic provid improv gener qualiti servic provis inter alia develop monitor code conduct oper standard articl court disput resolut member state ensur transpar simpl inexpens court procedur deal unresolv disput involv consum relat issu cover direct member state adopt measur ensur procedur enabl disput settl fairli promptli warrant adopt system reimburs compens member state extend oblig cover disput involv end user member state ensur legisl hamper establish complaint offic provis line servic territori level facilit access disput resolut consum end user disput involv parti member state member state coordin effort view bring resolut disput articl prejudic nation court procedur articl technic adjust amend adapt annex ii iii vi vii technolog develop market demand adopt commiss act accord procedur refer articl articl notif monitor review procedur nation regulatori author notifi commiss latest date applic refer articl subparagraph immedi event chang name undertak design univers servic oblig articl commiss make inform readili access form distribut commun committe refer articl nation regulatori author notifi commiss name oper deem signific market power purpos direct oblig impos direct affect oblig impos undertak undertak affect provis direct notifi commiss delai commiss period review function direct report european parliament council occas year date applic refer articl subparagraph member state nation regulatori author suppli inform commiss purpos articl committe commiss assist commun committe set articl direct ec framework direct refer made paragraph articl decis ec appli regard provis articl thereof period laid articl decis ec month committe adopt rule procedur articl transposit member state adopt publish law regul administr provis compli direct juli latest forthwith inform commiss thereof appli measur juli member state adopt measur refer direct accompani refer occas offici public method make refer laid member state member state commun commiss text provis nation law adopt field govern direct subsequ modif provis articl entri forc direct enter forc dai public offici journal european commun articl addresse direct address member state brussel march european parliament presid cox council presid aparicio oj oj oj oj opinion european parliament june publish offici journal council common posit septemb oj decis european parliament decemb publish offici journal council decis februari oj oj direct amend commiss decis ec oj page offici journal oj oj page offici journal oj oj page offici journal oj oj direct amend direct ec oj annex descript facil servic refer articl control expenditur articl addit facil part facil servic refer articl itemis bill member state ensur nation regulatori author subject requir relev legisl protect person data privaci lai basic level itemis bill provid design undertak establish articl consum free charg order verif control charg incur public telephon network fix locat relat publicli telephon servic ii adequ monitor usag expenditur exercis reason degre control bill addit level detail offer subscrib reason tariff charg call free charg call subscrib includ call helplin identifi call subscrib itemis bill select call bar outgo call free charg facil subscrib request telephon servic provid bar outgo call defin type defin type number free charg pre payment system member state ensur nation regulatori author requir design undertak provid mean consum pai access public telephon network publicli telephon servic pre paid term phase payment connect fee member state ensur nation regulatori author requir design undertak consum pai connect public telephon network basi payment phase time payment bill member state authoris measur proportion discriminatori publish cover payment telephon bill public telephon network fix locat measur ensur due warn consequ servic interrupt disconnect subscrib case fraud persist late payment payment measur ensur technic feasibl servic interrupt confin servic concern disconnect payment bill place due warn subscrib member state period limit servic prior complet disconnect call incur charg subscrib quot quot call permit part list facil refer articl tone diall dtmf dual tone multi frequenc oper public telephon network support dtmf tone defin etsi etr end end signal network member state member state call line identif call parti number present call parti prior call establish facil provid accord relev legisl protect person data privaci direct ec extent technic feasibl oper provid data signal facilit offer call line ident tone diall member state boundari annex ii inform publish accord articl transpar public inform nation regulatori author respons ensur inform annex publish accord articl nation regulatori author decid inform publish undertak provid public telephon network publicli telephon servic inform publish nation regulatori author ensur consum make inform choic address es undertak name head offic address undertak provid public telephon network publicli telephon servic publicli telephon servic offer scope publicli telephon servic descript publicli telephon servic offer indic includ subscript charg period rental charg oper servic directori directori enquiri servic select call bar itemis bill mainten standard tariff cover access type usag charg mainten includ detail standard discount appli special target tariff scheme compens refund polici includ specif detail compens refund scheme offer type mainten servic offer standard contract condit includ minimum contractu period relev disput settlement mechan includ develop undertak inform right univers servic includ facil servic mention annex annex iii qualiti servic paramet suppli time qualiti servic paramet definit measur method refer articl gt tabl gt note version number etsi april annex iv calcul net cost univers servic oblig establish recoveri share mechan accord articl part calcul net cost univers servic oblig refer oblig undertak member state concern provis network servic geograph area includ requir averag price geograph area provis servic provis specif tariff option consum low incom special social nation regulatori author mean ensur incent undertak design provid univers servic oblig cost effici undertak calcul exercis net cost univers servic oblig calcul differ net cost design undertak oper univers servic oblig oper univers servic oblig appli network member state fulli develop undergo develop expans due attent correctli assess cost design undertak chosen avoid univers servic oblig net cost calcul assess benefit includ intang benefit univers servic oper calcul base cost attribut element identifi servic provid loss provid cost condit fall normal commerci standard categori includ servic element access emerg telephon servic provis public pai telephon provis servic equip disabl peopl ii specif end user group end user take account cost provid network servic revenu gener geograph averag price impos member state serv loss cost condit fall normal commerci standard categori includ end user group end user serv commerci oper oblig provid univers servic calcul net cost specif aspect univers servic oblig made separ avoid doubl count direct indirect benefit cost net cost univers servic oblig undertak calcul sum net cost aris specif compon univers servic oblig take account intang benefit respons verifi net cost li nation regulatori author part recoveri net cost univers servic oblig recoveri financ net cost univers servic oblig requir design undertak univers servic oblig compens servic provid commerci condit compens involv financi transfer member state ensur undertaken object transpar discriminatori proportion manner mean transfer result distort competit user demand accord articl share mechan base fund transpar neutral mean collect contribut avoid danger doubl imposit contribut fall output input undertak independ bodi administ fund respons collect contribut undertak assess liabl contribut net cost univers servic oblig member state overse transfer sum due administr payment undertak entitl receiv payment fund annex process review scope univers servic accord articl review scope univers servic oblig undertaken commiss consider element social market develop term servic consum social market develop term avail choic servic consum technolog develop term servic provid consum scope univers servic oblig chang redefin commiss consider element specif servic major consum lack avail minor consum result social exclus avail specif servic convei gener net benefit consum public intervent warrant circumst specif servic provid public normal commerci circumst annex vi interoper digit consum equip refer articl common scrambl algorithm free air recept consum equip intend recept digit televis signal sale rent made commun capabl descrambl digit televis signal possess capabl descrambl signal common european scrambl algorithm administ recognis european standard organis etsi displai signal transmit clear provid event equip rent rente complianc relev rental agreement interoper analogu digit televis set analogu televis set integr screen visibl diagon greater cm put market sale rent commun fit open interfac socket standardis recognis european standard organis cenelec en standard permit simpl connect peripher addit decod digit receiv digit televis set integr screen visibl diagon greater cm put market sale rent commun fit open interfac socket standardis conform standard adopt recognis european standard organis conform industri wide specif dvb common interfac connector permit simpl connect peripher pass element digit televis signal includ inform relat interact condition access servic annex vii condit minimum set leas line refer articl note accord procedur articl provis minimum set leas line condit establish direct ec continu time nation regulatori author determin effect competit relev leas line market nation regulatori author ensur provis minimum set leas line refer articl basic principl discrimin cost orient transpar discrimin nation regulatori author ensur organis identifi signific market power pursuant articl adher principl discrimin provid leas line refer articl organis appli similar condit similar circumst organis provid similar servic provid leas line condit qualiti provid servic subsidiari partner applic cost orient nation regulatori author ensur tariff leas line refer articl follow basic principl cost orient end nation regulatori author ensur undertak identifi signific market power pursuant articl formul put practic suitabl cost account system nation regulatori author adequ level detail inform cost account system appli undertak submit inform commiss request transpar nation regulatori author ensur inform respect minimum set leas line refer articl publish easili access form technic characterist includ physic electr characterist detail technic perform specif appli network termin point tariff includ initi connect charg period rental charg charg tariff differenti respons request organis identifi signific market power pursuant articl consid unreason provid leas line minimum set publish tariff suppli condit seek agreement nation regulatori author vari condit case suppli condit includ element inform order procedur typic deliveri period period count date user made firm request leas line leas line type put custom period establish basi actual deliveri period leas line recent time interv reason durat calcul includ case late deliveri period request user contractu period includ period gener laid contract minimum contractu period user oblig accept typic repair time period count time failur messag respons unit undertak identifi signific market power pursuant articl moment leas line type establish case notifi back oper user class qualiti repair offer type leas line typic repair time publish refund procedur addit member state consid achiev perform provis minimum set leas line meet user defin target suppli condit list