direct ec european parliament council protect consum respect distanc contract european parliament council european union regard treati establish european commun articl thereof regard propos commiss regard opinion econom social committe act accord procedur laid articl treati light joint text approv concili committe novemb connect attain aim intern market measur gradual consolid market free movement good servic affect busi sector privat individu mean consum access good servic member state term popul state consum cross border distanc sell main tangibl result complet intern market note inter alia commun commiss council entitl singl market distribut essenti smooth oper intern market consum deal busi countri subsidiari consum countri resid introduct technolog increas number wai consum obtain inform offer commun place order member state diverg measur protect consum respect distanc sell detriment effect competit busi intern market introduc commun level minimum set common rule area paragraph annex council resolut april preliminari programm european econom commun consum protect inform polici point protect purchas good servic demand payment unsolicit good high pressur sell method paragraph commun commiss council entitl impetu consum protect polici approv council resolut june state commiss submit propos inform technolog enabl consum place order supplier home council resolut novemb futur prioriti relaunch consum protect polici call commiss give prioriti area refer annex resolut annex refer technolog involv teleshop commiss respond resolut adopt year action plan consum protect polici european econom commun plan adopt direct languag distanc contract matter member state contract negoti distanc involv mean distanc commun mean commun part organ distanc sale servic provis scheme involv simultan presenc supplier consum constant develop mean commun exhaust list compil requir principl defin valid widespread transact compris success oper seri separ oper period time give rise legal descript depend law member state provis direct appli differ law member state subject recours articl end reason complianc provis direct time seri success oper seri separ oper period time consid form oper seri oper subject singl contract success separ contract mean distanc commun lead reduct inform provid consum inform requir consum determin mean commun inform suppli compli relev commun rule council direct eec septemb relat approxim law regul administr provis member state mislead advertis except made oblig provid inform consum discretionari basi request basic inform ident supplier main characterist good servic price case commun telephon consum receiv inform begin convers decid continu inform dissemin electron technolog ephemer natur receiv perman medium consum receiv written notic good time inform proper perform contract consum product ascertain natur servic provid conclud contract provis made direct withdraw contract formal cost born consum exercis withdraw limit direct cost return good withdraw prejudic consum right nation law regard receipt damag product servic product servic descript offer product servic member state determin condit arrang exercis withdraw prescrib time limit perform contract time order promot techniqu involv dispatch product provis servic consum return payment prior request explicit agreement consum permit substitut product servic involv principl set articl european convent protect human right fundament freedom novemb appli consum privaci freedom intrus mean commun recogn specif limit mean stipul member state measur protect effect consum contact mean commun contact prejudic safeguard consum commun legisl protect person data privaci import minimum bind rule contain direct supplement voluntari arrang trader concern line commiss recommend eec april code practic protect consum respect contract negoti distanc interest optimum consum protect import consum satisfactorili inform provis direct code practic exist field complianc direct harm consum competitor provis laid enabl public bodi repres consum organ nation legisl legitim interest consum protect profession organ legitim interest take action monitor applic thereof import view consum protect address question cross border complaint feasibl commiss publish februari plan action consum access justic settlement consum disput intern market plan action includ specif initi promot court procedur object criteria annex ii suggest ensur reliabl procedur provis made standard claim form annex iii technolog consum control mean commun provid burden proof supplier risk case consum depriv protect direct design law member countri law applic contract provis includ direct avert risk member state ban gener interest market territori good servic distanc contract ban compli commun rule provis ban notabl regard medicin product council direct eec octob coordin provis laid law regul administr action member state pursuit televis broadcast activ council direct eec march advertis medicin product human adopt direct articl object object direct approxim law regul administr provis member state distanc contract consum supplier articl definit purpos direct distanc contract mean contract good servic conclud supplier consum organ distanc sale servic provis scheme run supplier purpos contract make exclus mean distanc commun includ moment contract conclud consum mean natur person contract cover direct act purpos trade busi profess supplier mean natur legal person contract cover direct act commerci profession capac mean distanc commun mean mean simultan physic presenc supplier consum conclus contract parti indic list mean cover direct contain annex oper mean commun mean public privat natur legal person trade busi profess involv make mean distanc commun supplier articl exempt direct appli contract relat financi servic exhaust list annex ii conclud mean automat vend machin autom commerci premis conclud telecommun oper public payphon conclud construct sale immov properti relat immov properti right rental conclud auction articl appli contract suppli foodstuff beverag good intend everydai consumpt suppli home consum resid workplac regular roundsmen contract provis accommod transport cater leisur servic supplier undertak contract conclud provid servic specif date specif period exception case outdoor leisur event supplier reserv appli articl specif circumst articl prior inform good time prior conclus distanc contract consum provid inform ident supplier case contract requir payment advanc address main characterist good servic price good servic includ tax deliveri cost arrang payment deliveri perform exist withdraw case refer articl cost mean distanc commun calcul basic rate period offer price remain valid minimum durat contract case contract suppli product servic perform perman recurr inform refer paragraph commerci purpos made clear provid clear comprehens manner mean distanc commun due regard principl good faith commerci transact principl govern protect unabl pursuant legisl member state give consent minor case telephon commun ident supplier commerci purpos call made explicitli clear begin convers consum articl written confirm inform consum receiv written confirm confirm durabl medium access inform refer articl good time perform contract latest time deliveri good deliveri parti concern inform consum prior conclus contract write durabl medium access event provid written inform condit procedur exercis withdraw mean articl includ case refer indent articl geograph address place busi supplier consum address complaint inform sale servic guarante exist conclus cancel contract unspecifi durat durat exceed year paragraph appli servic perform mean distanc commun suppli occas invoic oper mean distanc commun consum case obtain geograph address place busi supplier address complaint articl withdraw distanc contract consum period work dai withdraw contract penalti give reason charg made consum exercis withdraw direct cost return good period exercis begin case good dai receipt consum oblig laid articl fulfil case servic dai conclus contract dai oblig laid articl fulfil fulfil conclus contract provid period exce month period refer subparagraph supplier fail fulfil oblig laid articl period month period begin case good dai receipt consum case servic dai conclus contract inform refer articl suppli month period work dai period refer subparagraph begin moment withdraw exercis consum pursuant articl supplier oblig reimburs sum paid consum free charg charg made consum exercis withdraw direct cost return good reimburs carri case dai parti agre consum exercis withdraw provid paragraph respect contract provis servic perform begun consum agreement end work dai period refer paragraph suppli good servic price depend fluctuat financi market control supplier suppli good made consum specif person reason natur return liabl deterior expir rapidli suppli audio video record comput softwar unseal consum suppli newspap period magazin game lotteri servic member state make provis legisl ensur price good servic fulli partli cover credit grant supplier price fulli partli cover credit grant consum parti basi agreement parti supplier credit agreement cancel penalti consum exercis withdraw contract accord paragraph member state determin detail rule cancel credit agreement articl perform parti agre supplier execut order maximum dai dai consum forward order supplier supplier fail perform side contract ground good servic order unavail consum inform situat obtain refund sum paid case dai member state lai supplier provid consum good servic equival qualiti price provid possibl provid prior conclus contract contract consum inform possibl clear comprehens manner cost return good exercis withdraw case born supplier consum inform case suppli good servic deem constitut inertia sell mean articl articl payment card member state ensur measur exist consum request cancel payment fraudul made payment card connect distanc contract cover direct event fraudul recredit sum paid return articl inertia sell member state measur prohibit suppli good servic consum order consum suppli involv demand payment exempt consum provis consider case unsolicit suppli absenc respons constitut consent articl restrict mean distanc commun supplier mean requir prior consent consum autom call system human intervent automat call machin facsimil machin fax member state ensur mean distanc commun refer paragraph individu commun clear object consum articl judici administr redress member state ensur adequ effect mean exist ensur complianc direct interest consum mean refer paragraph includ provis bodi determin nation law action nation law court compet administr bodi ensur nation provis implement direct appli public bodi repres consum organ legitim interest protect consum profession organ legitim interest act member state stipul burden proof exist prior inform written confirm complianc time limit consum consent supplier member state measur need ensur supplier oper mean commun ceas practic compli measur adopt pursuant direct member state provid voluntari supervis regulatori bodi complianc provis direct recours bodi settlement disput ad mean member state provid ensur complianc provis direct articl bind natur consum waiv right confer transposit direct nation law member state measur need ensur consum lose protect grant direct virtu choic law member countri law applic contract close connect territori member state articl commun rule provis direct appli provis rule commun law govern type distanc contract entireti specif commun rule provis govern aspect suppli good provis servic provis provis direct appli specif aspect distanc contract articl minim claus member state introduc maintain area cover direct stringent provis compat treati ensur higher level consum protect provis includ ban gener interest market good servic medicin product territori mean distanc contract due regard treati articl implement member state bring forc law regul administr provis compli direct year enter forc forthwith inform commiss thereof member state adopt measur refer paragraph refer direct accompani refer occas offici public procedur refer laid member state member state commun commiss text provis nation law adopt field govern direct year entri forc direct commiss submit report european parliament council implement direct accompani propos revis thereof articl consum inform member state measur inform consum nation law transpos direct encourag profession organ inform consum code practic articl complaint system commiss studi feasibl establish effect mean deal consum complaint respect distanc sell year entri forc direct commiss submit report european parliament council result studi accompani propos articl direct enter forc dai public offici journal european commun articl direct address member state brussel european parliament presid gil robl council presid van aartsen oj oj oj opinion european parliament oj council common posit june oj decis european parliament decemb oj decis european parliament januari council decis januari oj oj oj oj oj oj oj annex mean commun cover articl unaddress print matter address print matter standard letter press advertis order form catalogu telephon human intervent telephon human intervent automat call machin audiotext radio videophon telephon screen videotex microcomput televis screen keyboard touch screen electron mail facsimil machin fax televis teleshop annex ii financi servic mean articl invest servic insur reinsur oper bank servic oper relat deal futur option servic includ invest servic refer annex direct eec servic collect invest undertak servic cover activ subject mutual recognit refer annex direct eec oper cover insur reinsur activ refer articl direct eec annex direct eec direct eec direct eec eec oj oj direct amend direct eec oj oj direct amend direct eec oj oj direct amend direct eec oj oj direct amend act access oj oj statement council parliament articl council parliament note commiss examin possibl desir harmon method calcul cool period exist consum protect legisl notabl direct eec decemb protect consum respect contract negoti commerci establish door door sale oj statement commiss articl indent commiss recogn import protect consum respect distanc contract financi servic publish green paper entitl financi servic meet consum expect light reaction green paper commiss examin wai incorpor consum protect polici financi servic legisl implic submit propos