decis secretari gener council high repres common foreign secur polici june code good administr behaviour gener secretariat council european union staff profession relat public secretari gener council european union regard treati establish european commun articl thereof regard council rule procedur articl thereof provis commun law open transpar fulli respect daili practic gener secretariat council hereinaft refer quot gener secretariat quot experi shown number request citizen gener inform fall scope rule govern public access council document laid regul ec european parliament council public access european parliament council commiss document guidanc provid member staff profession relat public decid articl code good administr behaviour gener secretariat council european union staff profession relat public adopt code contain annex articl object decis annex code facilit implement right oblig flow treati act adopt applic creat addit right decis prevail provis treati european union treati establish european commun staff regul offici condit employ servant european commun regul ec european parliament council decis council public access council document articl measur gener secretariat ensur decis annex code publish offici journal european commun seri publicis wide made public internet respect member staff articl code good administr behaviour annex decis review year date take effect light experi gain implement articl decis effect june brussel june secretari gener high repres javier solana oj annex code good administr behaviour gener secretariat council european union staff profession relat public articl gener provis profession relat public member staff offici servant gener secretariat council cover staff regul offici european commun condit employ servant european commun hereinaft refer quot staff regul quot observ provis set code good administr behaviour hereinaft refer quot code quot person emploi privat law contract expert second nation servic traine work council secretariat guid relat gener secretariat council staff govern exclus staff regul articl scope applic code lai gener principl good administr behaviour applic member staff profession relat public govern specif provis rule access document public tender procedur articl discrimin deal request answer enquiri member staff ensur principl equal treatment observ person situat treat manner specif treatment justifi object characterist matter question articl fair loyalti neutral member staff act fair reason manner profession relat public accord oblig impos articl staff regul member staff circumst act interest european union council influenc person nation consider polit pressur express person legal opinion articl courtesi member staff act conscienti correct courteou approach manner repli correspond telephon call profession contact public endeavour help articl provis inform member staff provid public inform request fall area respons ensur inform clear comprehens reason confidenti pursuant applic rule articl staff regul member staff consid unabl divulg inform request reason inform provid person concern access council document request specif provis public access document appli articl repli letter languag member public accord articl treati establish european commun gener secretariat council repli letter languag initi letter provid written offici languag commun articl telephon call answer telephon member staff identifi servic establish ident caller reason confidenti refer articl prevent provid request inform direct caller sourc case hesit inform provid consult hierarchi refer caller superior oral request inform imprecis complex member staff approach person concern formul request write articl written repli deadlin member staff delai work dai receipt repli request inform address gener secretariat reason repli provid period refer paragraph member staff respons inform correspond thereof delai event correspond definit repli servic member staff charg matter repli repli provid excess number ident letter request receiv repli request person request improp natur request write fall area respons member staff receiv request forward compet servic gener secretariat delai handl servic request imprecis complex member staff correspond clarifi request member staff consid request address institut bodi organis nation administr member public inform request immedi forward institut bodi administr concern articl request media press servic respons contact media request inform media concern technic subject fall specif area respons member staff answer articl data protect member staff handl individu person data observ provis set regul ec european parliament council decemb protect individu regard process person data commun institut bodi free movement data accord regul member staff refrain process person data legitim purpos transmit data unauthoris parti oj