european foundat improv live work condit decis februari establish code good administr behaviour ec european foundat improv live work condit regard council regul eec creation european foundat improv live work condit amend regul eec regard council regul eec june lai condit employ staff european foundat improv live work condit amend regul eec eec eec regard provis open amsterdam treati articl treati european union articl european commun treati regard report committe petit european parliament activ call code good administr behaviour regard resolut european parliament juli annual report activ european ombudsman regard initi inquiri european ombudsman exist public access commun institut bodi code good administr behaviour offici relat public regard resolut european parliament april annual report activ european ombudsman regard exist code conduct public access foundat document contain decis administr board date novemb amsterdam treati explicitli introduc concept open treati european union state mark stage process creat closer union decis openli close citizen order bring administr closer citizen guarante qualiti administr code adopt basic principl good administr behaviour offici deal public code staff member inform detail manner rule follow deal public citizen provid inform standard conduct entitl expect deal commun administr code effici publicli access document citizen publish form decis abovement decis public access foundat document resolut parliament welcom initi code good administr behaviour european institut bodi stress urgent draw code parliament equal stress import code ident european institut bodi access european citizen publish offici journal european commun desir establish code govern principl good administr behaviour staff member respect relat public make code publicli decid articl gener provis relat public staff european foundat improv live work condit respect principl laid decis constitut code good administr behaviour refer quot code quot articl person scope applic code appli staff member staff regul appli relat public foundat measur ensur provis set code appli person work person emploi privat law contract expert second nation civil servic traine public refer natur legal person resid regist offic member state articl materi scope applic code gener principl good administr behaviour appli relat foundat staff member public govern specif provis principl set code appli relat foundat staff member relat govern staff regul articl law staff member act law appli rule procedur laid commun legisl staff member care decis affect right interest individu basi law content compli law articl absenc discrimin deal request public take decis staff member ensur principl equal treatment respect member public treat similar manner relat similar issu differ treatment made staff member ensur justifi object relev featur case staff member avoid unjustifi discrimin member public base nation sex racial ethnic origin religion belief disabl ag sexual orient articl proportion take decis staff member ensur measur proport aim pursu staff member avoid restrict right citizen impos charg restrict charg reason relat purpos action pursu take decis staff member strike fair balanc interest privat person gener public interest articl absenc abus power power exercis sole purpos confer relev provis staff member avoid power purpos basi law motiv public interest articl imparti independ staff member imparti independ staff member abstain arbitrari action advers affect member public preferenti treatment ground whatsoev staff member guid influenc kind includ polit influenc person interest staff member abstain involv take decis matter interest famili rel friend acquaint articl object take decis staff member consider relev factor give proper weight decis whilst exclud irrelev element consider articl legitim expect consist staff member consist administr behaviour administr action foundat staff member follow foundat normal administr practic legitim ground depart practic individu case staff member respect legitim reason expect member public light foundat act past articl fair staff member act fairli articl courtesi staff member servic mind correct courteou access relat public answer correspond telephon call mail staff member help repli question ask staff member respons matter concern direct citizen staff member error occur neg affect right interest member public staff member apologis articl repli letter languag citizen staff member recognis citizen union member public write foundat treati languag receiv answer languag articl acknowledg receipt indic compet offici letter complaint foundat receiv acknowledg receipt period week substant repli period repli acknowledg receipt telephon number staff member deal matter servic belong acknowledg receipt repli case letter complaint abus excess number repetit pointless charact articl oblig transfer compet servic foundat letter complaint foundat address transmit servic compet deal servic ensur file transfer delai compet servic foundat servic origin receiv letter complaint notifi author transfer telephon number staff member file pass articl heard make statement case right interest individu involv staff member ensur stage decis make procedur right defenc respect member public case decis affect right interest submit written comment need present oral observ decis articl reason time limit take decis staff member ensur decis request complaint foundat reason time limit delai case month date receipt rule appli answer letter member public request complaint foundat complex matter rais decid abovement time limit staff member inform author thereof case definit decis notifi author shortest time articl duti state ground decis decis foundat advers affect right interest privat person state ground base indic relev fact legal basi decis staff member avoid make decis base vagu ground individu reason larg number person concern similar decis commun detail ground decis standard repli made staff member guarante subsequ citizen expressli request individu reason articl indic possibl appeal decis foundat advers affect right interest privat person indic appeal possibl challeng decis natur remedi bodi exercis timelimit exercis decis refer possibl judici proceed complaint ombudsman condit articl treati establish european commun articl notif decis staff member ensur decis affect right interest individu person notifi write decis person person concern staff member abstain commun decis sourc person person concern inform articl data protect staff member deal person data citizen respect principl laid direct ec protect individu regard process person data free movement data staff member avoid process person data legitim purpos transmiss data authoris person articl request inform staff member respons matter concern provid member public inform request staff member care inform commun clear understand oral request inform complic comprehens dealt staff member advis person concern formul demand write confidenti offici disclos inform request accord articl code person concern reason commun inform request inform matter respons staff member direct enquir compet person telephon number request inform commun institut bodi staff member direct enquir institut bodi staff member depend subject request direct person seek inform servic foundat respons provid inform public articl request public access document request access document foundat staff member give access document accord decis foundat public access foundat document staff member compli oral request access document citizen advis formul write articl keep adequ record foundat depart adequ record incom outgo mail document receiv measur articl public access code foundat measur order ensur code enjoi widest public citizen foundat provid copi code citizen request articl complain european ombudsman failur staff member compli principl set code subject complaint european ombudsman accord articl treati establish european commun statut european ombudsman articl revis decis review year oper director foundat submit report administr board implement decis period februari februari prepar review articl entri forc decis effect februari publish offici journal european commun brussel februari bureau marc bosniel vice presid oj oj oj decis ecsc ec euratom european parliament march regul gener condit govern perform ombudsman duti oj