council direct june packag travel packag holidai packag tour eec council european commun regard treati establish european econom commun articl thereof regard propos commiss cooper european parliament regard opinion econom social committe main object commun complet intern market tourist sector essenti part nation law member state packag travel packag holidai packag tour hereinaft refer packag show dispar nation practic field markedli rise obstacl freedom provid servic respect packag distort competit oper establish member state establish common rule packag contribut elimin obstacl achiev common market servic enabl oper establish member state offer servic member state commun consum benefit compar condit bui packag member state paragraph annex council resolut programm european econom commun consum protect inform polici invit commiss studi inter alia tourism put forward suitabl propos due regard signific consum protect effect differ member state legisl proper function common market resolut commun polici tourism april council welcom commiss initi draw attent import tourism note commiss initi guidelin commun polici tourism commiss commun council entitl impetu consum protect polici approv resolut council list paragraph measur propos commiss harmon legisl packag tourism plai increasingli import role economi member state packag system fundament part tourism packag travel industri member state stimul greater growth product minimum common rule adopt order give commun dimens produc benefit commun citizen bui packag organ basi rule attract tourist commun seek advantag guarante standard packag dispar rule protect consum member state disincent consum member state bui packag member state disincent effect deter consum bui packag member state effect relat acquisit servic regard special natur servic suppli packag gener involv expenditur substanti amount monei advanc suppli servic state consum resid consum benefit protect introduc direct irrespect direct contract parti transfere member group behalf person conclud contract respect packag organ packag retail oblig ensur descript matter relat packag organ sell inform mislead brochur made consum inform comprehens accur consum record term contract applic packag conveni achiev requir term contract state write documentari form comprehens access copi thereof consum liberti circumst transfer person book made packag price establish contract principl subject revis possibl upward downward revis expressli provid contract possibl nonetheless subject condit consum circumst free withdraw departur packag travel contract clear definit right consum circumst organ packag cancel agre date departur consum depart occur signific failur perform servic contract organ perceiv unabl procur signific part servic provid organ oblig consum organ retail parti contract liabl consum proper perform oblig aris contract organ retail liabl damag result consum failur perform improp perform contract defect perform contract attribut fault supplier servic case organ retail liabl failur perform improp perform servic involv packag liabil limit accord intern convent govern servic warsaw convent intern carriag air bern convent carriag rail athen convent carriag sea pari convent liabil hotel keeper regard damag person injuri liabil limit packag contract provid limit unreason arrang made inform consum handl complaint consum packag travel industri benefit organ retail oblig provid suffici evid secur event insolv member state liberti adopt retain stringent provis relat packag travel purpos protect consum adopt direct articl purpos direct approxim law regul administr provis member state relat packag sold offer sale territori commun articl purpos direct packag mean pre arrang combin fewer sold offer sale inclus price servic cover period twenti hour includ overnight accommod transport accommod tourist servic ancillari transport accommod account signific proport packag separ bill compon packag absolv organ retail oblig direct organ mean person ocasion organ packag sell offer sale directli retail retail mean person sell offer sale packag put organ consum mean person take agre packag princip contractor person behalf princip contractor agre purchas packag beneficiari person princip contractor beneficiari transfer packag transfere contract mean agreement link consum organ retail articl descript matter packag suppli organ retail consum price packag condit appli contract mislead inform brochur made consum legibl comprehens accur manner price adequ inform destin mean characterist categori transport type accommod locat categori degre comfort main featur approv tourist classif rule host member state concern meal plan itinerari gener inform passport visa requir nation member state state concern health formal requir journei stai monetari amount percentag price paid account timet payment balanc minimum number person requir packag place deadlin inform consum event cancel particular contain brochur bind organ retail particular commun consum conclus contract case brochur expressli state made agreement parti contract articl organ retail provid consum write form contract conclud gener inform passport visa requir applic nation member state state concern period obtain inform health formal requir journei stai organ retail provid consum write form inform good time start journei time place intermedi stop transport connect detail place occupi travel cabin berth ship sleeper compart train ii address telephon number organ retail local repres fail local agenc assist consum difficulti call repres agenc exist consum case provid emerg telephon number inform enabl contract organ retail iii case journei stai abroad minor inform enabl direct contact establish child person respons child place stai iv inform option conclus insur polici cover cost cancel consum cost assist includ repatri event accid ill member state ensur relat contract principl appli depend packag contract element list annex term contract set write form comprehens access consum commun conclus contract consum copi term provis preclud belat conclus minut reserv contract consum prevent proceed packag transfer book organ retail reason notic intent departur person satisfi condit applic packag transferor packag transfere jointli sever liabl organ retail parti contract payment balanc due addit cost aris transfer price laid contract subject revis contract expressli possibl upward downward revis state precis revis price calcul sole variat transport cost includ cost fuel due tax fee chargeabl servic land tax embark disembark fee port airport exchang rate appli packag twenti dai prior departur date stipul price state contract increas organ find departur constrain alter significantli essenti term price notifi consum quickli order enabl decis withdraw contract penalti accept rider contract alter made impact price consum inform organ retail decis consum withdraw contract pursuant paragraph fault consum organ cancel packag agre date departur consum entitl substitut packag equival higher qualiti organ retail offer substitut replac packag offer lower qualiti organ refund differ price consum repaid sum paid contract case entitl compens organ retail whichev relev member state law requir perform contract cancel ground number person enrol packag minimum number requir consum inform cancel write period packag descript ii cancel exclud overbook reason forc majeur unusu unforese circumst control parti plead consequ avoid due care exercis departur signific proport servic contract provid organ perceiv unabl procur signific proport servic provid organ make suitabl altern arrang extra cost consum continu packag compens consum differ servic offer suppli imposs make arrang accept consum good reason organ provid consum extra cost equival transport back place departur return point consum agre compens consum articl member state step ensur organ retail parti contract liabl consum proper perform oblig aris contract irrespect oblig perform organ retail supplier servic prejudic organ retail pursu supplier servic regard damag result consum failur perform improp perform contract member state step ensur organ retail liabl failur perform improp perform attribut fault supplier servic failur occur perform contract attribut consum failur attribut parti unconnect provis servic contract unforese unavoid failur due case forc majeur defin articl subparagraph ii event organ retail supplier servic due care forese forestal case refer indent organ retail parti contract requir give prompt assist consum difficulti matter damag aris perform improp perform servic involv packag member state compens limit accord intern convent govern servic matter damag person injuri result perform improp perform servic involv packag member state compens limit contract limit unreason prejudic fourth subparagraph paragraph exclus mean contractu claus provis paragraph consum commun failur perform contract perceiv spot supplier servic concern organ retail write form earliest opportun oblig state explicili contract articl case complaint organ retail local repres make prompt effort find solut articl organ retail parti contract provid suffici evid secur refund monei paid repatri consum event insolv articl member state adopt return stringent provis field cover direct protect consum articl member state bring forc measur compli direct decemb forthwith inform commiss thereof member state commun commiss text main provis nation law adopt field govern direct commiss inform member state thereof articl direct address member state luxembourg june council presid mallei oj oj oj oj oj oj oj annex element includ contract relev packag travel destin period stai involv relev period date mean characterist categori transport date time point departur return packag includ accommod locat tourist categori degre comfort main featur complianc rule host member state concern meal plan minimum number person requir packag place deadlin inform consum event cancel itinerari visit excurs servic includ total price agre packag address organ retail insur price packag indic possibl price revis articl indic due tax fee chargeabl servic land embark disembark fee port airport tourist tax cost includ packag payment schedul method payment special requir consum commun organ retail make book accept period consum make complaint failur perform improp perform contract