regul ec european parliament council februari establish common rule compens assist passeng event deni board cancel long delai flight repeal regul eec text eea relev european parliament council european union regard treati establish european commun articl thereof regard propos commiss regard opinion european econom social committe consult committe region act accord procedur laid articl treati light joint text approv concili committe decemb action commun field air transport aim thing ensur high level protect passeng full account requir consum protect gener deni board cancel long delai flight troubl inconveni passeng council regul eec februari establish common rule deni board compens system schedul air transport creat basic protect passeng number passeng deni board remain high affect cancel prior warn affect long delai commun rais standard protect set regul strengthen right passeng ensur air carrier oper harmonis condit liberalis market distinct schedul schedul air servic weaken protect appli passeng schedul schedul flight includ form part packag tour protect accord passeng depart airport locat member state extend leav airport locat countri situat member state commun carrier oper flight order ensur effect applic regul oblig creat rest oper air carrier perform intend perform flight own aircraft dry wet leas basi regul restrict right oper air carrier seek compens person includ parti accord law applic number passeng deni board reduc requir air carrier call volunt surrend reserv exchang benefit deni passeng board fulli compens final deni board passeng deni board cancel flight reimburs ticket continu satisfactori condit adequ care await flight volunt cancel flight reimburs ticket continu satisfactori condit face difficulti travel similar experienc passeng deni board troubl inconveni passeng caus cancel flight reduc achiev induc carrier inform passeng cancel schedul time departur addit offer reason rout passeng make arrang air carrier compens passeng fail cancel occur extraordinari circumst avoid reason measur passeng flight cancel obtain reimburs ticket obtain rout satisfactori condit adequ care await flight montreal convent oblig oper air carrier limit exclud case event caus extraordinari circumst avoid reason measur circumst occur case polit instabl meteorolog condit incompat oper flight concern secur risk unexpect flight safeti shortcom strike affect oper oper air carrier extraordinari circumst deem exist impact air traffic manag decis relat aircraft dai rise long delai overnight delai cancel flight aircraft reason measur air carrier concern avoid delai cancel case packag tour cancel reason flight cancel regul appli passeng flight delai time adequ care cancel flight reimburs ticket continu satisfactori condit care passeng await altern delai flight limit declin provis care delai oper air carrier meet special person reduc mobil person accompani passeng fulli inform right event deni board cancel long delai flight effect exercis right member state lai rule sanction applic infring provis regul ensur sanction appli sanction effect proportion dissuas member state ensur supervis gener complianc air carrier regul design bodi carri enforc task supervis affect right passeng air carrier seek legal redress court procedur nation law commiss analys applic regul assess opportun extend scope passeng contract tour oper commun carrier depart countri airport airport member state arrang greater cooper gibraltar airport agre london decemb kingdom spain unit kingdom joint declar minist foreign affair countri arrang enter oper regul eec repeal adopt regul articl subject regul establish condit minimum right passeng deni board flight cancel flight delai applic regul gibraltar airport understood prejudic respect legal posit kingdom spain unit kingdom regard disput sovereignti territori airport situat applic regul gibraltar airport suspend arrang joint declar made foreign minist kingdom spain unit kingdom decemb enter oper govern spain unit kingdom inform council date entri oper articl definit purpos regul quot air carrier quot mean air transport undertak valid oper licenc quot oper air carrier quot mean air carrier perform intend perform flight contract passeng behalf person legal natur contract passeng quot commun carrier quot mean air carrier valid oper licenc grant member state accord provis council regul eec juli licens air carrier quot tour oper quot mean except air carrier organis mean articl point council direct eec june packag travel packag holidai packag tour quot packag quot mean servic defin articl point direct eec quot ticket quot mean valid document give entitl transport equival paperless form includ electron form issu authoris air carrier authoris agent quot reserv quot mean fact passeng ticket proof reserv accept regist air carrier tour oper quot final destin quot mean destin ticket present check counter case directli connect flight destin flight altern connect flight account origin plan arriv time respect quot person reduc mobil quot mean person mobil reduc transport physic disabl sensori locomotori perman temporari intellectu impair ag disabl situat special attent adapt person servic made passeng quot deni board quot mean refus carri passeng flight present board condit laid articl reason ground deni board reason health safeti secur inadequ travel document quot volunt quot mean person present board condit laid articl respond posit air carrier call passeng prepar surrend reserv exchang benefit quot cancel quot mean oper flight previous plan place reserv articl scope regul appli passeng depart airport locat territori member state treati appli passeng depart airport locat countri airport situat territori member state treati appli receiv benefit compens assist countri oper air carrier flight concern commun carrier paragraph appli condit passeng confirm reserv flight concern case cancel refer articl present check stipul time advanc write includ electron mean air carrier tour oper authoris travel agent time minut publish departur time transfer air carrier tour oper flight held reserv flight irrespect reason regul appli passeng travel free charg reduc fare directli indirectli public appli passeng ticket issu frequent flyer programm commerci programm air carrier tour oper regul appli passeng transport motoris fix wing aircraft regul appli oper air carrier provid transport passeng cover paragraph oper air carrier contract passeng perform oblig regul regard behalf person contract passeng regul affect right passeng direct eec regul appli case packag tour cancel reason cancel flight articl deni board oper air carrier expect deni board flight call volunt surrend reserv exchang benefit condit agre passeng concern oper air carrier volunt assist accord articl assist addit benefit mention paragraph insuffici number volunt forward remain passeng reserv board flight oper air carrier deni board passeng board deni passeng oper air carrier immedi compens accord articl assist accord articl articl cancel case cancel flight passeng concern offer assist oper air carrier accord articl offer assist oper air carrier accord articl event rout expect time departur flight dai departur plan cancel flight assist articl compens oper air carrier accord articl inform cancel week schedul time departur ii inform cancel week dai schedul time departur offer rout allow depart hour schedul time departur reach final destin hour schedul time arriv iii inform cancel dai schedul time departur offer rout allow depart hour schedul time departur reach final destin hour schedul time arriv passeng inform cancel explan altern transport oper air carrier oblig pai compens accord articl prove cancel caus extraordinari circumst avoid reason measur burden proof question passeng inform cancel flight rest oper air carrier articl delai oper air carrier expect flight delai schedul time departur hour case flight kilometr hour case intra commun flight kilometr flight kilometr hour case flight fall passeng offer oper air carrier assist articl ii expect time departur dai time departur previous announc assist articl iii delai hour assist articl event assist offer time limit set respect distanc bracket articl compens refer made articl passeng receiv compens amount eur flight kilometr eur intra commun flight kilometr flight kilometr eur flight fall determin distanc basi destin denial board cancel delai passeng arriv schedul time passeng offer rout final destin altern flight pursuant articl arriv time exce schedul arriv time flight origin book hour respect flight kilometr hour respect intra commun flight kilometr flight kilometr hour respect flight fall oper air carrier reduc compens provid paragraph compens refer paragraph paid cash electron bank transfer bank order bank chequ sign agreement passeng travel voucher servic distanc paragraph measur great circl rout method articl reimburs rout refer made articl passeng offer choic reimburs dai mean provid articl full cost ticket price bought part part journei made part part made flight longer serv purpos relat passeng origin travel plan relev return flight point departur earliest opportun rout compar transport condit final destin earliest opportun rout compar transport condit final destin date passeng conveni subject avail seat paragraph appli passeng flight form part packag reimburs aris direct eec case town citi region serv airport oper air carrier offer passeng flight airport altern book made oper air carrier bear cost transfer passeng altern airport book made close destin agre passeng articl care refer made articl passeng offer free charg meal refresh reason relat wait time hotel accommod case stai night stai addit intend passeng transport airport place accommod hotel addit passeng offer free charg telephon call telex fax messag mail appli articl oper air carrier pai attent person reduc mobil person accompani unaccompani children articl upgrad downgrad oper air carrier place passeng class higher ticket purchas request supplementari payment oper air carrier place passeng class lower ticket purchas dai mean provid articl reimburs price ticket flight kilometr price ticket intra commun flight kilometr flight european territori member state french oversea depart flight kilometr price ticket flight fall includ flight european territori member state french oversea depart articl person reduc mobil special oper air carrier give prioriti carri person reduc mobil person certifi servic dog accompani unaccompani children case deni board cancel delai length person reduc mobil person accompani unaccompani children care accord articl articl compens regul appli prejudic passeng right compens compens grant regul deduct compens prejudic relev principl rule nation law includ case law paragraph appli passeng voluntarili surrend reserv articl articl redress case oper air carrier pai compens meet oblig incumb regul provis regul interpret restrict seek compens person includ parti accord law applic regul restrict oper air carrier seek reimburs tour oper person oper air carrier contract similarli provis regul interpret restrict tour oper parti passeng oper air carrier contract seek reimburs compens oper air carrier accord applic relev law articl oblig inform passeng right oper air carrier ensur check legibl notic text displai manner visibl passeng quot deni board flight cancel delai hour check counter board gate text state right regard compens assist quot oper air carrier deni board cancel flight provid passeng affect written notic set rule compens assist line regul provid passeng affect delai hour equival notic contact detail nation design bodi refer articl passeng written form respect blind visual impair person provis articl appli altern mean articl exclus waiver oblig vi vi passeng pursuant regul limit waiv notabl derog restrict claus contract carriag derog restrict claus appli respect passeng passeng correctli inform right reason accept compens inferior provid regul passeng entitl proceed compet court bodi order obtain addit compens articl infring member state design bodi respons enforc regul flight airport situat territori flight countri airport bodi measur ensur right passeng respect member state inform commiss bodi design accord paragraph prejudic articl passeng complain bodi design paragraph compet bodi design member state alleg infring regul airport situat territori member state flight countri airport situat territori sanction laid member state infring regul effect proportion dissuas articl report commiss report european parliament council januari oper result regul incid deni board cancel flight extens scope regul passeng contract commun carrier hold flight reserv form part quot packag tour quot direct eec appli depart countri airport airport member state flight oper commun air carrier revis amount compens refer articl report accompani legisl propos articl repeal regul eec repeal articl entri forc regul enter forc februari regul bind entireti directli applic member state strasbourg februari european parliament presid cox council presid mcdowel oj oj oj opinion european parliament octob oj council common posit march oj posit european parliament juli legisl resolut european parliament decemb council decis januari oj oj oj commiss statement commiss recal intent promot voluntari agreement make propos extend commun measur passeng protect mode transport air notabl rail maritim navig