code good administr behaviour commun plant varieti offic administr council commun plant varieti offic exercis power confer articl council regul ec commun plant varieti right regard initi inquiri european ombudsman exist public access commun institut bodi code good administr behaviour offici relat public amsterdam treati explicitli introduc concept open treati european union state mark stage process creat close union decis openli close citizen code offici inform detail rule deal public public provid inform standard conduct entitl expect deal offic desir establish code govern principl good administr behaviour offici respect relat public make code wide public establish rule work method offic articl gener provis relat public staff commun plant varieti offic quot offic quot respect principl laid rule constitut code good administr behaviour refer quot code quot articl person scope applic code appli offici servant staff regul condit servic agent appli relat public term quot offici quot refer offici servant offic measur ensur provis set code appli person work person emploi privat law contract expert second nation civil servic traine quot public quot refer natur legal person resid regist offic eu articl materi scope applic code gener principl good administr behaviour appli relat offic offici public govern specif provis principl set code appli relat offic offici govern staff regul articl law offici act law appli rule procedur laid commun legisl care decis affect right interest individu basi law content compli law articl absenc discrimin deal request public take decis offici ensur principl equal treatment respect member public situat treat similar manner differ treatment made justifi object relev featur case offici avoid unjustifi discrimin member public base nation sex racial ethnic origin religion belief disabl ag sexual orient articl proportion take decis offici ensur measur proport aim pursu avoid restrict right member public impos charg restrict charg reason relat purpos action pursu take decis offici strike fair balanc interest privat person gener public interest articl absenc misus power power exercis sole purpos confer relev provis offici avoid power purpos basi law motiv public interest articl imparti independ offici imparti independ abstain arbitrari action advers affect member public preferenti treatment ground whatsoev offici guid influenc kind includ polit influenc person interest offici abstain involv take decis matter interest famili rel friend acquaint articl object take decis offici consider relev factor give proper weight decis exclud irrelev element consider articl legitim expect consist offici respect legitim reason expect member public light offic act past offici consist administr behaviour administr action offic follow offic normal administr practic legitim ground depart individu case articl fair offici act fairli articl courtesi offici servic mind correct courteou access relat public offici respons matter direct interest member public offici error occur neg affect right interest member public offici apologis articl repli letter languag correspond offici endeavour ensur member public write offic offici languag commun receiv repli languag articl acknowledg receipt indic compet offici letter complaint offic receiv acknowledg week receipt substant repli period event substant repli month receipt acknowledg repli telephon number offici deal matter servic belong acknowledg repli case letter complaint frivol vexati excess number repetit pointless charact articl oblig transfer compet servic letter complaint offic address transmit unit offici compet deal file transfer compet servic offic proce accord articl articl heard make statement case right interest member public involv offici ensur stage decis make procedur right defenc respect case decis affect right interest member public submit written comment present oral observ decis articl reason time limit take decis offici ensur decis request complaint offic reason time limit delai event month date receipt request complaint offic complex matter rais decid abovement time limit author thereof inform definit decis issu practic articl duti state ground decis decis offic advers affect right interest privat person state ground base state relev fact legal basi decis offici avoid take decis base vagu ground individu reason larg number person concern similar decis commun detail ground decis standard repli made offici subsequ provid individu reason person request articl indic possibl appeal decis offic advers affect right interest privat person indic appeal decis natur remedi bodi exercis time limit exercis decis refer possibl judici review complaint maladministr ombudsman articl treati establish european commun articl notif decis offici ensur decis affect right interest privat person notifi person write decis offici abstain commun decis person concern notifi articl data protect offici deal person data member public respect principl laid direct ec protect individu regard process person data free movement data offici avoid process person data legitim purpos transmiss data authoris person articl request inform respons matter concern offici provid member public inform request oral request complic comprehens deal offici requir person concern formul request write confidenti offici disclos inform request reason accord articl request inform matter respons offici direct inquir compet person give telephon number request inform commun institut bodi direct inquir institut bodi articl request public access document request access document offic offici give access document accord legisl govern offic decis administr council offic public access document offici compli oral request access document member public requir formul write articl keep adequ record offic adequ record incom outgo mail document receiv measur articl public access code offic measur ensur code enjoi widest public member public offic ensur avail leaflet call quot good administr behaviour commun plant varieti offic quot code offic provid copi code member public request articl complain european ombudsman failur offici compli principl set code subject complaint european ombudsman accord articl treati establish european commun statut ombudsman articl revis rule review year oper prepar review end presid offic report administr council implement rule point articl entri forc rule forc april publish offici journal european commun date april chairman administr council loui van eylen decis european parliament regul gener condit govern perform ombudsman duti oj