council resolut commun wide network nation bodi extra judici settlement consum disput council european union note rapid develop form market good servic commerc increas cross border consum transact enhanc introduct euro reaffirm concern strengthen consum confid function intern market capac full advantag opportun offer consid end addit improv access justic envisag tamper european council octob develop practic effici inexpens procedur extra judic settlement consum disput promot nation form commun level underlin initi base voluntari particip depriv consum access court acknowledg articl european human right convent prejudic mean administr judici redress fulli account nation legal provis tradit practic convent septemb jurisdict enforc judgment civil commerci matter prejudg discuss jurisdict recognit enforc judgement civil commerci matter recal conclus novemb commiss action plan consum access justic settlement consum disput intern market includ refer consum claim form resolut januari consum dimens inform societi note commiss recommend ec principl applic bodi respons court settlement consum disput import contribut establish develop nation bodi note court bodi exist member state fall scope recommend ec formal propos impos solut attempt find solut common consent expect appli principl establish recommend plai role consum welcom commiss work document creation european extra judici network eej net welcom commiss suggest includ eej net court bodi scheme fall scope recommend ec suggest member state bodi scheme appli criteria develop outlin point invit member state encourag activ bodi court settlement consum disput transbord transact set bodi basi recommend ec take account point light ongo discuss stakehold creat design addit member state central point clear hous provid inform guidanc practic support practic assist consum order facilit access relev court bodi scheme nation level countri supplier contact point member state encourag cooper profession econom organis consum organis view contribut activ court bodi contact point promot context creation disput settlement scheme line applic encourag compani profession econom organis act affili associ court bodi member state member busi consum commun commiss bodi appli principl recommend ec court bodi scheme invit commiss assist member state technic basi promot activ exist court bodi establish bodi action facilit network nation central point form commun wide extra judici network design facilit court settlement transbord disput support network accord decis ec european parliament council januari establish gener framework commun activ favour consum limit financi framework determin support techncial basi set coordin nation central point mean technic devic line commun translat facil develop close cooper member state common criteria assess court bodi fall scope recommend ec criteria ensur inter alia qualiti fair effect bodi encourag court bodi central point develop practic arrang favour consum inter alia appropir contract conclud distanc written line procedur transfronti disput settlement avoid consum travel invit member state commiss regularli inform develop nation bodi central point invit commiss report regularli council develop eej net specialis network establish similar purpos oj oj