rule procedur commiss content gt tabl gt commiss european commun regard treati establish european coal steel commun articl thereof regard treati establish european commun articl thereof regard treati establish european atom energi commun articl thereof regard treati european union articl thereof adopt rule procedur chapter commiss articl commiss act collect accord rule complianc polit guidelin laid presid articl complianc polit guidelin laid presid commiss establish prioriti year adopt work programm articl presid assign member commiss special field activ regard specif respons prepar commiss work implement decis chang assign time presid set work group member commiss chairperson design presid repres commiss design member commiss assist task articl commiss decis meet written procedur accord articl empower accord articl deleg accord articl section commiss meet articl meet commiss conven presid commiss gener rule meet week hold addit meet member commiss requir attend meet presid judg member releas requir circumst articl presid adopt agenda meet take account work programm provid articl prejudic prerog presid adopt agenda propos involv signific expenditur present agreement member commiss respons budget member commiss propos inclus item agenda presid save except circumst dai notic agenda work document circul member commiss time limit work languag prescrib commiss accord articl member commiss request item withdrawn agenda item provid presid agre held meet commiss propos presid discuss question agenda work document distribut late decid major vote discuss item agenda articl number member present requir constitut quorum equal major number member treati articl commiss decis basi propos member vote member request vote propos origin made amend member member respons presid commiss decis adopt major number member treati vote favour major requir irrespect tenor natur decis articl meet commiss public discuss confidenti articl save decid commiss secretari gener attend meet attend person determin accord rule give effect rule procedur absenc member commiss chef de cabinet attend meet invit presid state view absent member commiss decid hear person articl minut meet commiss draft minut submit commiss approv subsequ meet approv minut authent signatur presid secretari gener section ii decis make procedur articl agreement commiss propos member obtain mean written procedur provid director gener directli involv agreement propos endors legal servic purpos text propos circul write member commiss languag prescrib commiss accord articl time limit member make reserv amend make member commiss written procedur request propos discuss send reason request effect presid propos member commiss made reserv maintain time limit set written procedur stand adopt commiss propos adopt record dai note record minut meet articl commiss provid principl collect respons fulli respect empow member manag administr measur behalf subject restrict condit impos commiss instruct member agreement presid adopt definit text instrument propos present institut substanc determin discuss power confer subdeleg director gener head servic expressli prohibit empow decis provis paragraph prejudic rule deleg respect financi matter power confer appoint author author empow conclud contract employ articl commiss provid principl collect respons fulli respect deleg adopt manag administr measur director gener head servic act behalf subject restrict condit impos articl decis adopt empower procedur deleg procedur record dai note record minut commiss meet section iii prepar implement commiss decis articl member commiss appoint person staff assist work prepar commiss decis member commiss area respons assign give instruct relev depart articl secretari gener assist presid prepar proceed meet commiss assist chairperson work group set paragraph articl ensur decis make procedur properli implement effect decis refer articl ensur coordin depart preparatori stage rule submiss document compli step ensur commiss instrument offici notifi concern publish offici journal european commun document commiss depart transmit institut european commun respons offici relat institut european commun subject decis commiss exercis function assign member depart monitor proceed institut european commun commiss inform articl instrument adopt commiss meet attach authent languag languag separ summari note prepar end meet adopt authent signatur presid secretari gener page summari note instrument adopt written procedur attach authent languag languag separ dai note refer articl instrument authent signatur secretari gener page dai note instrument adopt empower procedur attach authent languag languag separ dai note refer articl authent signatur secretari gener page dai note instrument adopt deleg procedur subdeleg accord paragraph articl attach authent languag languag separ dai note refer articl authent certifi statement sign director gener head servic purpos rule quot instrument quot mean instrument refer articl ecsc treati articl ec treati articl euratom treati purpos rule quot authent languag languag quot mean offici languag commun case instrument gener applic languag languag address case chapter ii commiss depart articl number director gener equival depart form singl administr servic assist commiss perform task director gener equival depart divid director director unit articl commiss special case set specif structur deal matter determin respons method oper articl order ensur effect commiss action depart work close cooper coordin fashion prepar implement commiss decis submit document commiss depart respons suffici time consult depart concern virtu power respons natur subject inform secretariat gener consult legal servic consult draft propos legal instrument document legal implic director gener respons budget personnel administr consult document implic budget financ personnel administr director gener respons financi control likewis consult depart respons endeavour frame propos agreement depart consult event disagr append propos differ view express depart prejudic articl chapter iii deputis articl presid prevent exercis function exercis vice presid member chosen order laid commiss articl secretari gener prevent exercis function exercis deputi secretari gener offici design commiss articl director gener prevent exercis function exercis senior deputi director gener present event equal senior eldest posit exist offici design commiss replac design senior subordin present highest categori grade deputis event equal senior eldest deputi head unit posit exist deputis head unit superior prevent exercis duti director gener design offici agreement member commiss respons replac design senior subordin present highest categori grade deputis event equal senior eldest final provis articl commiss lai rule give effect rule procedur commiss adopt supplementari measur relat function commiss depart annex rule procedur articl rule procedur septemb amend decis ec ecsc euratom repeal articl rule procedur enter forc januari articl rule procedur publish offici journal european commun brussel novemb commiss presid romano prodi annex code good administr behaviour staff european commiss relat public qualiti servic commiss staff duti serv commun interest public interest public legitim expect qualiti servic administr open access properli run qualiti servic call commiss staff courteou object imparti purpos order enabl commiss meet oblig good administr behaviour deal commiss public commiss undertak observ standard good administr behaviour set code guid daili work scope code bind staff cover staff regul offici condit employ servant european commun hereinaft refer quot staff regul quot provis relat commiss staff applic offici servant european commun person emploi privat law contract expert second nation civil servic traine work commiss guid daili work relat commiss staff govern exclus staff regul gener principl commiss respect gener principl relat public law commiss act accord law appli rule procedur laid commun legisl discrimin equal treatment commiss respect principl discrimin guarante equal treatment member public irrespect nation gender racial ethnic origin religion belief disabl ag sexual orient differ treatment similar case specif warrant relev featur case hand proportion commiss ensur measur proport aim pursu commiss ensur applic code lead imposit administr budgetari burden proport benefit expect consist commiss consist administr behaviour follow normal practic except principl duli justifi guidelin good administr behaviour object imparti staff act object imparti commun interest public good act independ framework polici fix commiss conduct guid person nation interest polit pressur inform administr procedur member public requir inform relat commiss administr procedur staff ensur inform provid deadlin fix relev procedur inform right interest parti listen parti direct interest commun law interest parti heard staff ensur opportun make view duti justifi decis commiss decis state reason base commun person parti concern gener rule full justif decis larg number person concern similar decis commun detail ground individu decis standard repli standard repli includ princip reason justifi decis interest parti expressli request detail justif provid duti state arrang appeal commun law decis notifi state appeal describ submit offic address person depart appeal lodg deadlin lodg decis refer possibl start judici proceed lodg complaint european ombudsman accord articl treati establish european commun deal inquiri commiss undertak answer enquiri manner quickli request document document publish person make enquiri direct sale agent offic offici public european commun document inform centr provid free access document info point european document centr document easili access electron form rule access document laid specif measur correspond accord articl treati establish european commun commiss repli letter languag initi letter provid written offici languag commun repli letter address commiss work dai date receipt letter respons commiss depart repli identifi person respons matter state contact repli work dai case repli requir work interdepartment consult translat member staff respons send hold repli indic date addresse expect repli light addit work take account rel urgenc complex matter repli drawn depart initi correspond address person make enquiri inform offic address person letter pass rule appli correspond regard improp repetit abus pointless commiss reserv discontinu exchang correspond telephon commun answer telephon staff identifi depart return telephon call promptli staff repli enquiri provid inform subject direct respons direct caller specif sourc case refer caller superior consult give inform enquiri concern area wich staff directli respons establish ident caller check inform made public give case member staff commun interest inform disclos case explain unabl disclos refer case oblig exercis discret laid articl staff regul staff request confirm write enquiri made telephon electron mail staff repli mail messag promptli guidelin section telephon commun mail messag natur equival letter handl guidelin handl correspond subject deadlin request media press commun servic respons contact media request inform media concern technic subject fall specif area respons staff answer protect person data confidenti inform commiss staff respect rule protect person privaci person data oblig set articl treati establish european commun relat profession secreci rule secreci crimin investig confidenti matter fall ambit committe bodi provid articl annex ii iii staff regul complaint european commiss complaint lodg breach principl set code directli secretariat gener european commiss forward relev depart director gener head depart repli complain write month complain month appli secretari gener european commiss review outcom complaint secretari gener repli request review month european ombudsman complaint lodg european ombudsman accord articl treati establish european commun statut european ombudsman postal address secretariat gener european commiss unit sg quot open access document relat civil societi quot rue de la loi wetstraat brussel fax electron address sg code de bonn conduit cec eu int