beyond borders, gender, race and religion. so, i ask you... are you in it for you? or, are you truly interested in listening to the other person?
listening is not just hearing. true listening is understanding their circumstances. being there with them in the present as they describe the situation they are in. you want to listen to them.
hearing someone is the mere act of taking in the words but not connecting to what the other person is saying because you are too busy thinking about what you are going to say next.
so, the next time you find yourself in a situation where you are trying to sell someone on your 