i explain that due to the time and distance, i can’t give much of a discount but the libraries understand and keep[ asking us back. we can take a single item or clean out an entire office; no job is too big or too small. a few were great, many were good, which is the point. we screen our trade members and every job is up for review. being wrong is not the end of the world. it actually is a system of mutual demand and supply to satisfy needs that cannot be covered by paying in euros. 