that maybe could be fine, but she was quite the liar lying whenever it suited her. the case itself is a hard case with a soft touch rubber texture. spent a couple of seasons in the club, and enjoyed it, but making progress was slow. there may be a solution for your pain. that's the best way to start! as you are aware now, of your rights as well as different situations to raise a claim, don’t settle if you feel cheated. she was very knowledgeable and shared very interesting stories. they are all winners in our book! 