did get the money back in the end.
hope this has helped a bit.
thank you for that, its really useful information. i'm really frustrated that they just put the phone down when i ring them, i don't know how they expect to keep customers if they treat them like this. when we tried to tell them whats wrong with the car (looks like the head gasket), they were finding all excuses for the problems and one of them being that my son has caused them to happen. my son is a responsible person and i find it quite rude of them to be saying he's 'done this and that'. they even 