showed them all the information to prove to them we had booked it and they did nothing. it got to 11:30 before they said we could go to one of the rooms and that they would sort it out in the morning. we got to the room,if you could it a room and it looked like the furniture in the room was older then me. the bed was rock solid, the walls were thin as we could here everyone's conversation in all the rooms surrounding us and the curtains didnt close properly. at this point i was exhausted and had to be up at 3am to get our flight so 