once you open up to each other in the beginning of september, your connection will begin to feel more natural. it’s always worth considering the value of any part of a process, but i disagree that developing a better understanding of your customers through research is wasteful. what we want to say to them: have you been having a bad day every day for the last 15 years? should she meet him or not? the world is watching!” he said in a tweet last week. thank goodness i know who to speak to! 