i went to the front desk and asked about the new charge. the agent explained i was charged an additional 75.00 incidental deposit along with a room service change for water i requested to the room. i explained to the agent that it is my belief that incidental charged are removed from the incidental deposit. we both agreed no further charges should be charged even if i ordered additional room service.
at the close of our stay, i went to check out and receive a receipt. the agent stated there is a problem with charging my card. i asked her what she was charging to the card since there were holds 