our team will arrive at the scheduled time with all the needed equipment, and will work together with you all through the process. i used this company for different times once they were late but i can't complain they always wear their booties they replaced a couple parts to be honest who wants to spend money on this stuff nobody really does but i can't complain they're honest they're true to their word they're friendly. put water in a dish below your pot of rosemary. 