i set her down gently on the floor and slowly pulled the bag down until her head was exposed. if i were to invest in one, and then write great stuff about it -- even if it were true -- it would be a clear conflict of interest. it is just that time of year. also check for a customer service address or phone number, in case you need to talk to a real person. the entire interview can be downloaded here. they chat away, engrossed in several different conversations, interrupting each other talking over each other, teasing, joking, and catching up. 