an example of what this technique looked like when i was working on the bounty hunter. anna is knowledgeable, encouraging and has the amazing skill of correcting your language without stopping the conversation/scaring you into silence. it is unrealistic to expect extraordinary effort and performance without creating an environment where people feel extraordinarily valued. i never realized how much fun it could be to create my very own church sign! "it's hard because they don't ask to be put in this position. we have just got to get over the line against these top sides to take that next step. 