people don’t like change. some people, at least at the beginning and maybe for some time, did not believe that this [shift to the recovery model] was going to work, that this was the right change for us to be making. for some people, it had to be demonstrated, and now they get it, they buy it. some people don’t get it and don’t buy it, but i expect that, over time, they will. sadly, some people never will.
if you are a hospital… and everybody thinks that these problems have lasted so long, and they are so severe, they can’t be fixed, then you cannot make progress forward. if you 