they are because you know planning is hard. most people don't plan ahead and then when it does happen there there's just too much and they're overwhelmed. so i like to kind of step in and be that point person for them because they're trying to find the insurance papers or the wills or whatever they're doing and some are scared they're not doing the right thing or they're pleasing all the family members and so i can really be that kind of calming force that “it's okay, there's no right or wrong way to do it, whatever makes you comfortable and we will get through this day together”. i 