then send the message that you are writing have received and intend to deal with the problem: while we cannot give you a solution at present, we are looking into s problem and will contact to you as soon as possible. this brush is designed to have the feel of a human finger, useful for smoothing and blending clay sculptures where it is difficult to reach. our mobile service engineers aim to attend to any breakdown within twenty-four hours and in most cases within eight hours. please be aware that the correct carriage returns are critical to get it to work. 