their customer service is some of the best i have received in recent years. first, what means nothing is claims like 100% pure, or therapeutic grade, or certified pure. the rest will take care of itself. from that point on, i was treated like i was totally blind. i’m relatively new to ham but have been learning a lot the last few months. they’d stop to rest only after reaching the forest of chair legs under the kitchen table. i guess you could call them a "comfort painting" kind of like macaroni and cheese; reliable, orange... and, well comfortable. 