speak to, or see, their doctor on the day that they call or on the day that they choose. many people don't need to come into the surgery to be seen at all; their problem can be dealt with by telephone. this gives your doctor more time to see those people that need appointments in the surgery. and, because your doctor is the one making the appointments, he or she can judge how much time you might need and give you a long or a short appointment. this helps appointments to run to time and means you're more likely to be seen on time. we also know that when people 