here she was , about to sue for work at the very place she 'd sworn no one in her family would ever work again . `` i was in your situation and i know how alone one can feel , especially at the end . '' `` his heart must be as cold as ice not to care about his own mother . '' she paused only to look to the front doors . she reached for me , and i put my hand against the window . `` my son would never do second-rate work . '' 