we discuss them over lunch or over a beer. your patient requests help moving a box of books into his room. it was and is her day. after the tour of the house, there will be time for shopping. team members will relax and become more spontaneous and open with each other, which can lead to increased interaction at the event that carries over once you return to the workplace. the key here is trust: when we don't trust, it's fear; when we do trust, it's respect - or possibly foolishness...! 