i am known for my quality customer service and exceptional people skills. then there's the fear of change that comes with loss. – and listened to the sounds of birds chirping in the ivy and flowers outside my window. how important is culture to get things done? however, for those who are starting in the field, it is worth knowing what a wrench is and having one handy on the job site. the overwhelming experience suggests what it might be like if a museum had simply brought everything out of storage, all at once. 