it 1st start happening i kept trying and trying to get it working by shutting it off when this happened and starting it again hoping it would go away and i'd say 1 out of every 20 times it would not happen and the main page would come up but now it's the same thing every time. what could the problem be? does anyone know please help me. the computer is around 4 years old and we never had to replace anything in it. this is the 1st time anything has gone wrong with it. someone told me that i should open it and take out 1 of the sticks 