case, a clarifying question about which door handle needed attention would have saved us both some time.
but here’s the thing. i’m not mad about this. not even a little angry. so not angry or upset that i will still recommend this shop and will go back whenever my beetle needs attention beyond my skill set (and not just to fix the other door handle!). and why… because of the way they treated me and the way the mix up was handled.
they remembered me – as soon as i walked in, they knew what i was there for (even if it was the wrong handle) and that i had been there 