i dare you to open your mind. is there a particular wheel you’re trying to adjust for? remember – when we move more, they will too. our standard check-in time is 14:00 and check-out is 12:00 noon. a horse will always put himself under the heaviest weight to maintain his balance. may god bless you – always and forever. they are open to product update suggestions. plus you want the front edge to dig in since the ball's buried. if you have any questions or concerns about your service, please call us at 866-327-9423. it is an emotional issue with them. 