changes, 5 complete details and a $150 gas card.
scenario #2 a customer drops off her car for an oil change and you learn that she is due to give birth to a baby boy in two weeks so you decide to go shopping for her. you buy her some baby related items, maybe a diaper bag and diapers, maybe some baby clothes or baby blankets. while talking with her you learn that she is in need of a car seat or maybe even a stroller so you picked one of those up for her as well and put them in her car for when she comes back to pick it 