rather, try to focus your energy and attention on simply listening to the person with the purpose of trying to understand where they are coming from.
this is not the time to give your side of the story, or offer your input, because you still need to get your emotions under control. this is the time where you simply lean in intently and listen for the key feelings that the other person is expressing. sometimes it’s effective to simply repeat what you hear the other person saying in an effort to make sure you understand them. this gives the person the opportunity to share whats on their heart, and feel understood. 