the brown, almost black, hair slipped to cover her face for a moment before she tucked it behind her ear. it slid across the ground for a few seconds, but made a recovery after a few brief moments. i’d just as soon cough up some humor to ease the situation. how exactly did an ‘ordinary’ meal show up as an ‘extra-ordinary’ experience? if something feels wrong, it's probably because something is wrong. how each individual handles day to day tasks, as well as how customers are treated, is all part of personal branding for the business. 