then the patient will be told when they will be able to talk to the dentist or manager and arrangements will be made for this to happen. the member of staff will take brief details of the complaint and pass them on. if we cannot arrange this within a reasonable period or if the patient does not wish to wait to discuss the matter, arrangements will be made for someone else to deal with it.
we will acknowledge the patient’s complaint in writing and enclose a copy of this code of practice as soon as possible, normally within five working days.
we will seek to investigate the complaint within, ten working days 