how you — and your staff — handle that phone call can make or not make that reservation.
the following are some tips and suggestions on good rental car business telephone manners at the counter to get you and your team delivering better than great customer service.
the phone rings and before the third ring you pick it up and say….
or does it sound like this?
….said so fast a customer cannot make out the name of the company, or the person on the other end.
remember, the telephone is not your enemy…it can be your best friend…. if you let it.
start with what you want the customer to hear.
say this like you mean 