you never feel like you’re alone as there’s always someone you can get in contact with! it may take time in order for the pipes to thaw out so that you can have running water. there is a very grey strip along the apples. we just need to be confident that, at the end, you receive a product you have expected for. i don't know the answer to that. please register in the form below and our sales team will contact you shortly. find out if the there is a pressure sore team (and if you can be on it!). 