this is the first time i have experienced this and do not want anyone else to deal with this company with the same results! your sales process is done in few clicks. 37 it can sometimes be frustrating to be pointed to the notes when you have a question. shipping will be included in your money request. after getting rid of the clutter, the next step is to find a home for everything. in a way, the conversation with this lady reminded me of a conversation i had with my brother about a year ago. the rooms were clean, the staff was friendly and helpful. 