more friendly, than they are mean. we would love to answer your questions. for example, if your goal was to get into better shape this year, create a calendar and detail exactly how you’re going to do that. clear the paper jam or refill the paper and try printing again. but earlier, i did, when we were getting the year started off. in this day and age, it is not easy to come across a wonderful person with such incredible understanding of the world we live in. 