pull this flat end over the back of your head so that it's flat. "this has come as a complete shock for us. no need to stop your service because all will be at your home when you return. after all, what’s more fun than feeding a monster? if i know what i need to do but don’t have the energy to do it, it’s time to step aside. came whole and unharmed-packed was in a huge box of foam, there was no chance of breaking something :) i am satisfied with the order, i recommend it." and every little thing you do." 