to the root of the problem people react and hope to move on. it seems easier to offer an explanation, excuse or apology without taking the time to listen.
question: what are some good questions to ask in helping the other person put the real issue(s) on the table for discussion?
can you describe the situation and give me a specific example of what happened?
can you explain the issue to me as you see it?
question: what if someone tries to pull you into a situation and get you to take their side? how could you respond?
the situation is between you and her. have you spoken with her about it yet?
stop talking about 