still a nice touch). we were whisked inside and taken to the 54th floor lobby, where i fully expected to check in. but no.
instead, our executive director and i each had our own personal check-in person take us directly to our rooms, where they explained that we’d already been checked in, and they only needed our passport and credit cards to complete the process. we provided those, and in the time it took to take and return them, our luggage was delivered and we were settled in our rooms – with an amazing view of the pearl tower by the way.
it really was a “wow” experience – i felt as 