the result it is coming in a mix of hate and anger that have only one winner: the evil. in other words, you’re going to need to figure out how to transform yourself into the person the task requires. each one of us needs a friend. what is really happening on your contact center floor? together they keep an eye on the stress levels and their individual situation. one on one instruction is a great choice if you want to go deep in the project you are learning and/or have a specific type of weaving you want to learn. 