our volume. this makes us sound less confident. this happens quite often in high stakes situations where we are afraid to ask for what we want. let’s say you are ready to close a deal but you need a deposit. a confident voice would keep the volume up on all the words. we’re excited to be working with you and as soon as we receive the $1000 deposit we can begin. watch where the leakage happens when we are not confident: we’re excited to be working with you and as soon as we receive the $1000 deposit we can begin. the volume goes down on the dollar amount letting the 