how sweet of him to send you a picture of it there. we make it a point to understand your needs, as well as the needs of your whole family. it had been an equally unpleasant experience, and he wondered why he ever even considered having a second. but i must say that i really enjoyed this bottle and i wonder how much better it can get. the buttons have the crispy feel and the cutouts are precise. the kids have been out of school for weeks now. 