they don’t go out of their way to pick up stuff that’s not waiting by the road, and i don’t blame them. additional copies of the same record are $5 for each copy. we also provided a number of masking flats and digitally printed panels. don’t assume they’re aware of what should be done and they just don’t want to do it. many of our customers want their recovery work completed as soon as possible, and they don’t want to lose time or take the risk of shipping their storage device somewhere. i am very excited to be working with her all school year. 