presentation well. while my communication course was going on, i realized these points and thought to use them effectively in my daily life. on a daily basis, most of my communication is directly with the customers (i am a sales guy). i answer more or less particularly similar set of questions (can be asked in different forms though) with very nearly same presentation, same training and about the same product. according to my analysis, my 60-70% communication with customers is on a similar line of matter, which i can practice a lot and be confident on. this is certainly going to help me in being more confident and i might 