An apparatus for enabling {TAIL ~ a service agent} to service an incident associated with {HEAD ~ an automated teller machine} , the apparatus comprising: 
An apparatus for enabling { TAIL ~ a service agent } to service an incident associated with { HEAD ~ an automated teller machine } , the apparatus comprising :
OTH OTH OTH OTH TAIL TAIL TAIL TAIL TAIL TAIL TAIL OTH OTH OTH OTH OTH OTH HEAD HEAD HEAD HEAD HEAD HEAD HEAD HEAD OTH OTH OTH OTH OTH