An apparatus for enabling {HEAD ~ a service agent} to service an incident associated with {TAIL ~ an automated teller machine} , the apparatus comprising: 
An apparatus for enabling { HEAD ~ a service agent } to service an incident associated with { TAIL ~ an automated teller machine } , the apparatus comprising :
OTH OTH OTH OTH HEAD HEAD HEAD HEAD HEAD HEAD HEAD OTH OTH OTH OTH OTH OTH TAIL TAIL TAIL TAIL TAIL TAIL TAIL TAIL OTH OTH OTH OTH OTH