Surfing the Healthcare Tsunami the Hudson” flight of Captain Chesley Sullenberger, who landed US Airways Flight 1549 on the Hudson River saving 155 lives is shown, and Sullenberger describes a framework he used in dealing with the crisis that can be applied to healthcare. One example explains that the Mayo Clinic in Jacksonville brought in a NASCAR pit crew chief to examine their operating room turnover and received "great suggestions" according to the Bob Brigham, COO at Mayo Clinic in Florida. "Surfing the Healthcare Tsunami" includes appearances with actor and patient safety advocate Dennis Quaid who shares how his twins accidentally twice received 1,000
US Airways for coffee and tea. However, the Shuttle flights between LGA, DCA and BOS continued to offer free beverages. US Airways resumed serving complimentary drinks in March 2009. US Airways ranked last out of 20 domestic airline carriers for systemwide on-time performance in March, April and May 2007, according to DOT figures. According to the Bureau of Transportation Statistics June 2008 report (using data from May 2008), US Airways ranked 7th for percentage of on-time arrivals. US Airways was the leader in service complaints with 4.4 complaints per 100,000 customers. The US Airways rate of customer complaints was 7.5 times the