Surfing the Healthcare Tsunami the Hudson” flight of Captain Chesley Sullenberger, who landed US Airways Flight 1549 on the Hudson River saving 155 lives is shown, and Sullenberger describes a framework he used in dealing with the crisis that can be applied to healthcare. One example explains that the Mayo Clinic in Jacksonville brought in a NASCAR pit crew chief to examine their operating room turnover and received "great suggestions" according to the Bob Brigham, COO at Mayo Clinic in Florida. "Surfing the Healthcare Tsunami" includes appearances with actor and patient safety advocate Dennis Quaid who shares how his twins accidentally twice received 1,000
US Airways of "The 19 Most Hated Companies in America". In July 2011, the pilots' union, USAPA, purchased a full page advertisement in "USA Today", questioning US Airways management's commitment to safety. US Airways transmitted a communication to all of its employees, on the same day as the ad, denying the accusations. In September 2011, US Airways requested and was granted an injunction against the pilots, claiming the pilots union, USAPA, was using their commitment to safety as a negotiating tactic. In January 2012, US Airways expressed interest in taking over bankrupt carrier American Airlines. Tom Horton, CEO of American parent AMR