Surfing the Healthcare Tsunami the Hudson” flight of Captain Chesley Sullenberger, who landed US Airways Flight 1549 on the Hudson River saving 155 lives is shown, and Sullenberger describes a framework he used in dealing with the crisis that can be applied to healthcare. One example explains that the Mayo Clinic in Jacksonville brought in a NASCAR pit crew chief to examine their operating room turnover and received "great suggestions" according to the Bob Brigham, COO at Mayo Clinic in Florida. "Surfing the Healthcare Tsunami" includes appearances with actor and patient safety advocate Dennis Quaid who shares how his twins accidentally twice received 1,000
US Airways to eliminate pilots' pensions in order to cut costs. Following a trial run of selling in-flight food in 2003, US Airways discontinued free meal service on domestic flights later that year. In late 2003-early 2004, US Airways lobbied for lower operating fees at Pittsburgh International Airport, citing its economies of scale as the primary carrier and largest tenant at the airport. US Airways attempted to leverage its adverse cash position and "red ink" in the years following 9/11 to negotiate better financial terms with the airport. The Allegheny County Airport Authority rejected US Airways' demands for reduced landing fees and