Surfing the Healthcare Tsunami the Hudson” flight of Captain Chesley Sullenberger, who landed US Airways Flight 1549 on the Hudson River saving 155 lives is shown, and Sullenberger describes a framework he used in dealing with the crisis that can be applied to healthcare. One example explains that the Mayo Clinic in Jacksonville brought in a NASCAR pit crew chief to examine their operating room turnover and received "great suggestions" according to the Bob Brigham, COO at Mayo Clinic in Florida. "Surfing the Healthcare Tsunami" includes appearances with actor and patient safety advocate Dennis Quaid who shares how his twins accidentally twice received 1,000
US Airways Flight 1549 National Transportation Safety Board official described it as "the most successful ditching in aviation history." The Board rejected the notion that the pilot could have avoided ditching by returning to LaGuardia or diverting to nearby Teterboro Airport. The pilots and flight attendants were awarded the Master's Medal of the Guild of Air Pilots and Air Navigators in recognition of their "heroic and unique aviation achievement". On January 15, 2009, US Airways Flight 1549 with call sign 'CACTUS 1549' was scheduled to fly from New York City's LaGuardia Airport (LGA) to Charlotte Douglas (CLT), with direct onward service to Seattle–Tacoma International