US Airways American Customer Satisfaction Index by the University of Michigan, US Airways ranked last in customer satisfaction among the major airlines. However, it was making steady ground to bridge its gap with other airlines. In late 2008, US Airways closed its Las Vegas hub, which was part of the America West network. On January 15, 2009, US Airways Flight 1549, under the command of Captain Chesley Sullenberger, flying from New York City's LaGuardia Airport to Charlotte Douglas International Airport, ditched into the Hudson River shortly after takeoff. Multiple bird hits from a flock of Canada geese caused both engines to lose
2009 Hudson River mid-air collision speed. The pilot of another helicopter (who was refueling at the heliport) saw the impending accident, and attempted to warn both the airborne helicopter and the plane by radio, but received no response. At 11:53:14 a.m., the Piper's right wing crashed into the Eurocopter, severing the right wing of the airplane and multiple rotor blades from the helicopter. Most witnesses reported the plane entering a nose dive while spiraling into the river, while the helicopter simply dropped into the water. The collision occurred at approximately MSL altitude and was caught on tape by an Italian tourist. Less than a minute