US Airways American Customer Satisfaction Index by the University of Michigan, US Airways ranked last in customer satisfaction among the major airlines. However, it was making steady ground to bridge its gap with other airlines. In late 2008, US Airways closed its Las Vegas hub, which was part of the America West network. On January 15, 2009, US Airways Flight 1549, under the command of Captain Chesley Sullenberger, flying from New York City's LaGuardia Airport to Charlotte Douglas International Airport, ditched into the Hudson River shortly after takeoff. Multiple bird hits from a flock of Canada geese caused both engines to lose
US Airways that it would mean less competition and higher prices. Arizona, Florida, Pennsylvania, Texas and Virginia, states where either American or US Airways maintained a large presence, were among the plaintiffs in the lawsuit, as was Tennessee. On November 12, 2013, the two companies reached a deal with the Department of Justice. That allowed the companies to complete the merger on December 9, 2013. On April 8, 2015, American Airlines flights operated by US Airways retired the Cactus callsign used by US Airways since the America West merger. The final flight to use it was Flight 774 from London to Philadelphia.