US Airways American Customer Satisfaction Index by the University of Michigan, US Airways ranked last in customer satisfaction among the major airlines. However, it was making steady ground to bridge its gap with other airlines. In late 2008, US Airways closed its Las Vegas hub, which was part of the America West network. On January 15, 2009, US Airways Flight 1549, under the command of Captain Chesley Sullenberger, flying from New York City's LaGuardia Airport to Charlotte Douglas International Airport, ditched into the Hudson River shortly after takeoff. Multiple bird hits from a flock of Canada geese caused both engines to lose
2009 Hudson River mid-air collision corridor; monitoring and announcing on the area Common Traffic Advisory Frequency; and travelling along the west shore when southbound and along the east shore when northbound. Pilots will be required to have appropriate charts available, and to familiarize themselves with the applicable rules before flying in the corridor. Additionally, pilot training courses for both transient pilots and charter helicopter pilots will be developed. An implementation timeline was not initially announced. The FAA instituted new rules for the Hudson River corridor beginning November 19, 2009, establishing three air traffic zones. Under , planes and helicopters for sightseeing and lingering would be