Operations management importance of quality, issued the ISO 9000, a family of standards related to quality management systems. There standards apply to both manufacturing and service organizations. There has been some controversy regarding the proper procedures to follow and the amount of paperwork involved, but much of that has improved in current ISO 9000 revisions. With the coming of the Internet, in 1994 Amazon devised a service system of on-line retailing and distribution. With this innovative system customers were able to search for products they might like to buy, enter the order for the product, pay online, and track delivery of the
State Committee for Standards and Product Quality Management State Committee for Standards and Product Quality Management Gosstandart () was the Soviet government agency responsible for standardization, metrology, and quality management. The name is an abbreviation for "Gosudarstvennyy standart" (‘State Standard’). Established in 1925 as a committee for standardization within the USSR Council of Labor and Defence, "Gosstandart" was at first put in charge of inspecting measuring instruments used in industrial and agricultural production and later was tasked with developing, updating, and disseminating GOST standards. Over the course of its existence, the agency was reformed a number of times, receiving a new name with each transformation: the "National Committee