Operations management importance of quality, issued the ISO 9000, a family of standards related to quality management systems. There standards apply to both manufacturing and service organizations. There has been some controversy regarding the proper procedures to follow and the amount of paperwork involved, but much of that has improved in current ISO 9000 revisions. With the coming of the Internet, in 1994 Amazon devised a service system of on-line retailing and distribution. With this innovative system customers were able to search for products they might like to buy, enter the order for the product, pay online, and track delivery of the
ISO 50001 Denmark, France, Germany, Ireland, Japan, Republic of Korea, Netherlands, Singapore, Sweden, Taiwan, Thailand, New Zealand and the USA. Subsequently, the European Committee for Standardization (CEN) developed EN 16001:2009 "Energy management systems. Requirements with guidance for use" as a first international energy management standard. This was published in July 2009 and withdrawn in April 2012 as it had been superseded by ISO 50001. The United Nations Industrial Development Organization (UNIDO) recognized that industry around the world needed to mount an effective response to climate change. It also noted a proliferation of national energy management standards that were emerging as a response