British Airways and replace them with agency staff; it is estimated that the strike cost British Airways £30 million and caused disruption to 100,000 passengers. In October 2006, BA became involved in a civil rights dispute when a Christian employee was forbidden to wear a necklace bearing the cross, a religious symbol. BA's practice of forbidding such symbols has been publicly questioned by British politicians such as the former Home Secretary John Reid and the former Foreign Secretary Jack Straw. Relations have been turbulent between BA and Unite. In 2007, cabin crew threatened strike action over salary changes to be imposed by
A Very British Airline for training, despite the fact that the trainers were aware of a serious incident that had occurred on the M25 causing her journey to be delayed. Having already followed British Airways' cabin crew recruits, the final episode shows the first few cadet pilots to train with the airline on its new "Future pilot programme" in their final months of the course. The episode also takes a look at what it takes to manage the world's most congested airport, and the efforts of the staff to reduce delays. We see what happens to our bags after check in at the airport,