Quality of analytical results Quality of analytical results Quality of measurements made in chemistry and other areas is an important issue in today’s world as measurements influence quality of life, cross-border trade and commerce. In this respect, EN ISO 17025 is the main standard used by testing and calibration laboratories as to appropriately tackle quality management related issues. While chapter four of the standard deals with management requirements, chapter five describes requirements for technical competence. Management related issues can be found in other standards as well e.g. ISO 9000, however the technical requirements are specific for calibration and testing laboratories. As for technical competence,
Quality management marketing and customer service. The International Standard for Quality management (ISO 9001:2015) adopts a number of management principles, that can be used by top management to guide their organizations towards improved performance. The primary focus of quality management is to meet customer requirements and to strive to exceed customer expectations. Rationale Sustained success is achieved when an organization attracts and retains the confidence of customers and other interested parties on whom it depends. Every aspect of customer interaction provides an opportunity to create more value for the customer. Understanding current and future needs of customers and other interested parties contributes