Quality of analytical results Quality of analytical results Quality of measurements made in chemistry and other areas is an important issue in today’s world as measurements influence quality of life, cross-border trade and commerce. In this respect, EN ISO 17025 is the main standard used by testing and calibration laboratories as to appropriately tackle quality management related issues. While chapter four of the standard deals with management requirements, chapter five describes requirements for technical competence. Management related issues can be found in other standards as well e.g. ISO 9000, however the technical requirements are specific for calibration and testing laboratories. As for technical competence,
Quality management system and effects analysis (FMEA). (ISO 9000:2005 provides information on the fundamentals and vocabulary used in quality management systems. ISO 9004:2009 provides guidance on quality management approach for the sustained success of an organization. Neither of these standards can be used for certification purposes as they provide guidance, not requirements). The Baldrige Performance Excellence Program educates organizations in improving their performance and administers the Malcolm Baldrige National Quality Award. The Baldrige Award recognizes U.S. organizations for performance excellence based on the Baldrige Criteria for Performance Excellence. The Criteria address critical aspects of management that contribute to performance excellence: leadership; strategy; customers;