British Airways and replace them with agency staff; it is estimated that the strike cost British Airways £30 million and caused disruption to 100,000 passengers. In October 2006, BA became involved in a civil rights dispute when a Christian employee was forbidden to wear a necklace bearing the cross, a religious symbol. BA's practice of forbidding such symbols has been publicly questioned by British politicians such as the former Home Secretary John Reid and the former Foreign Secretary Jack Straw. Relations have been turbulent between BA and Unite. In 2007, cabin crew threatened strike action over salary changes to be imposed by
A Very British Airline join the fleet, and then its first flight to Los Angeles. The episode also follows the airline's new cabin crew recruits as they begin their training, and the staff at the British Airways HQ at Waterside with the task of juggling around aircraft when maintenance overruns or when unexpected problems occur. The cabin crew training aspect of this episode resulted in bad reviews and opinions of British Airways' disciplining methods, due to the basis on which trainees were issued with warnings, and ultimately removed from the course, and the attitude of the trainers. One trainee, Patrick, had his contract terminated