Operations management importance of quality, issued the ISO 9000, a family of standards related to quality management systems. There standards apply to both manufacturing and service organizations. There has been some controversy regarding the proper procedures to follow and the amount of paperwork involved, but much of that has improved in current ISO 9000 revisions. With the coming of the Internet, in 1994 Amazon devised a service system of on-line retailing and distribution. With this innovative system customers were able to search for products they might like to buy, enter the order for the product, pay online, and track delivery of the
State Committee for Standards and Product Quality Management for Standardization"; the "Committee for Standards, Metrology, and Measuring Instruments"; the "State Committee for Standards"; the "State Committee for Standards and Product Quality Management". The agency received its nickname, "Gosstandart", in 1970. After the dissolution of the USSR, "Gosstandart" was merged with "Gosstandart Rossii" and today its name is Rostekhregulirovaniye. In Ukraine, Gosstandart became Derzhstandart, an abbreviation for "Derzhavnyy standart". State Committee for Standards and Product Quality Management Gosstandart () was the Soviet government agency responsible for standardization, metrology, and quality management. The name is an abbreviation for "Gosudarstvennyy standart" (‘State Standard’). Established in 1925 as a committee for standardization