Automotive industry in Ukraine ISO 9001:2000 international quality management standard . Every year Eurocar maintains this certification. Certification audits are carried out by the Prague representative office of TÜV NORD CERT GmbH (Germany). In 2009 PJSC Eurocar introduced an integrated enterprise management system according to international standards ISO 9001:2008 and OHSAS 18001:2007, and was successfully certified to this standard in October 2009. From the very beginning company personnel involved directly in the production of vehicles have received specialized training in the Czech Republic from Skoda Auto. In 2008 a teaching unit for training was introduced at the Eurocar plant. The company conducts certification of
Quality management marketing and customer service. The International Standard for Quality management (ISO 9001:2015) adopts a number of management principles, that can be used by top management to guide their organizations towards improved performance. The primary focus of quality management is to meet customer requirements and to strive to exceed customer expectations. Rationale Sustained success is achieved when an organization attracts and retains the confidence of customers and other interested parties on whom it depends. Every aspect of customer interaction provides an opportunity to create more value for the customer. Understanding current and future needs of customers and other interested parties contributes