Operations management importance of quality, issued the ISO 9000, a family of standards related to quality management systems. There standards apply to both manufacturing and service organizations. There has been some controversy regarding the proper procedures to follow and the amount of paperwork involved, but much of that has improved in current ISO 9000 revisions. With the coming of the Internet, in 1994 Amazon devised a service system of on-line retailing and distribution. With this innovative system customers were able to search for products they might like to buy, enter the order for the product, pay online, and track delivery of the
British Standards to adhere to a common method for such a specification. The Kitemark can be used to indicate certification by BSI, but only where a Kitemark scheme has been set up around a particular standard. It is mainly applicable to safety and quality management standards. There is a common misunderstanding that Kitemarks are necessary to prove compliance with any BS standard, but in general it is neither desirable nor possible that every standard be 'policed' in this way. Following the move on harmonisation of the standard in Europe, some British Standards are gradually superseded or replaced by the relevant European Standards