TL 9000 TL 9000 TL 9000 is a quality management practice designed by the QuEST Forum in 1998. It was created to focus on supply chain directives throughout the international telecommunications industry, including the USA. As with ISO/TS 16949 for the automotive industry and AS9000 for the aerospace industry, TL 9000 specializes the generic ISO 9001 to meet the needs of one industrial sector, which for TL 9000 is the information and communications technology (ICT)—extending from service providers through ICT equipment manufacturers through the suppliers and contractors and subcontractors that provide electronic components and software components to those ICT equipment manufacturers. TL
Quality management marketing and customer service. The International Standard for Quality management (ISO 9001:2015) adopts a number of management principles, that can be used by top management to guide their organizations towards improved performance. The primary focus of quality management is to meet customer requirements and to strive to exceed customer expectations. Rationale Sustained success is achieved when an organization attracts and retains the confidence of customers and other interested parties on whom it depends. Every aspect of customer interaction provides an opportunity to create more value for the customer. Understanding current and future needs of customers and other interested parties contributes