Nigel Howard Croft the Voest-Alpine Group of companies. Nigel’s interest in Quality Management began during this time, when he coordinated the adaptation of Eletrometal’s quality management system to meet the requirements of the ISO 9002 standard (now superseded), in 1992. Nigel Croft currently sits on the Board of a number of organizations around the world, and in 2011 he was appointed Visiting Professor at the Business School of UUM (University of Northern Malaysia) As a member of the Brazilian delegation to ISO/TC176, the ISO Technical Committee responsible for Quality Management and the ISO 9000 family of standards, Nigel Croft was responsible for coordinating
Quality management system and effects analysis (FMEA). (ISO 9000:2005 provides information on the fundamentals and vocabulary used in quality management systems. ISO 9004:2009 provides guidance on quality management approach for the sustained success of an organization. Neither of these standards can be used for certification purposes as they provide guidance, not requirements). The Baldrige Performance Excellence Program educates organizations in improving their performance and administers the Malcolm Baldrige National Quality Award. The Baldrige Award recognizes U.S. organizations for performance excellence based on the Baldrige Criteria for Performance Excellence. The Criteria address critical aspects of management that contribute to performance excellence: leadership; strategy; customers;