Quality of analytical results Quality of analytical results Quality of measurements made in chemistry and other areas is an important issue in today’s world as measurements influence quality of life, cross-border trade and commerce. In this respect, EN ISO 17025 is the main standard used by testing and calibration laboratories as to appropriately tackle quality management related issues. While chapter four of the standard deals with management requirements, chapter five describes requirements for technical competence. Management related issues can be found in other standards as well e.g. ISO 9000, however the technical requirements are specific for calibration and testing laboratories. As for technical competence,
Quality management in order to survive. In Japan, the land of Kaizen, Carlos Ghosn led a transformational change at Nissan Motor Company which was in a financial and operational crisis. Well organized quality improvement programs take all these factors into account when selecting the quality improvement methods. The International Organization for Standardization (ISO) created the Quality Management System (QMS) standards in 1987. They were the ISO 9000:1987 series of standards comprising ISO 9001:1987, ISO 9002:1987 and ISO 9003:1987; which were applicable in different types of industries, based on the type of activity or process: designing, production or service delivery. The standards are