University of Cagayan Valley work, BSi finally issued on October 07, 2015, its Certificate of Registration on ISO 9001-2008 Quality Management System with Certificate No. FS 636133 to the University of Cagayan Valley. UCV is ISO Quality Management System Certified 9000:2008 by British Standards Institution (BSI), the College of Maritime Education is also ISO certified by Det Norske Veritas (DNV) of Oslo, Norway, and programs are accredited by Philippine Association of Colleges and Universities Commission on Accreditation (PACUCOA). The university is also accredited by TESDA that offers Technical and Vocational Education and Training Program (TVET) under the Technical Education and Skills Development Authority and
Quality management marketing and customer service. The International Standard for Quality management (ISO 9001:2015) adopts a number of management principles, that can be used by top management to guide their organizations towards improved performance. The primary focus of quality management is to meet customer requirements and to strive to exceed customer expectations. Rationale Sustained success is achieved when an organization attracts and retains the confidence of customers and other interested parties on whom it depends. Every aspect of customer interaction provides an opportunity to create more value for the customer. Understanding current and future needs of customers and other interested parties contributes