ISO 21001 ISO 21001 ISO 21001, Educational Organization Management Systems, is published international standard by the International Organization for Standardization, and released in early 2018. It is intended provide a common management tool for organizations providing educational products and services capable of meeting learner and other customer requirements and needs. It is a stand-alone management system standard, based on ISO 9001 (without being a sector application), and aligned with other ISO management system standards through the application of the High Level Structure. ISO 21001 focuses on the specific interaction between an educational organization, the learner, customers and other relevant interested parties. ISO
Quality management marketing and customer service. The International Standard for Quality management (ISO 9001:2015) adopts a number of management principles, that can be used by top management to guide their organizations towards improved performance. The primary focus of quality management is to meet customer requirements and to strive to exceed customer expectations. Rationale Sustained success is achieved when an organization attracts and retains the confidence of customers and other interested parties on whom it depends. Every aspect of customer interaction provides an opportunity to create more value for the customer. Understanding current and future needs of customers and other interested parties contributes