Automotive industry in Belarus project. The factory finalized two of the three scheduled phases of the technical re-equipment and upgrades. The Quality Management System applied in research and development, fabrication, erection and after-sale service of the equipment complies with international ISO 9000 standards. Minsk Automobile Plant or MAZ is a state-run automotive manufacturer association in Belarus, one of the largest in Eastern Europe. It was built shortly after the Second World War. The first MAZ model (MAZ-200) used General Motors designed 2-stroke engines. Later on their own original engines were developed and implemented in the MAZ-500 series. Not only the plant itself, but the
Quality management marketing and customer service. The International Standard for Quality management (ISO 9001:2015) adopts a number of management principles, that can be used by top management to guide their organizations towards improved performance. The primary focus of quality management is to meet customer requirements and to strive to exceed customer expectations. Rationale Sustained success is achieved when an organization attracts and retains the confidence of customers and other interested parties on whom it depends. Every aspect of customer interaction provides an opportunity to create more value for the customer. Understanding current and future needs of customers and other interested parties contributes