Operations management importance of quality, issued the ISO 9000, a family of standards related to quality management systems. There standards apply to both manufacturing and service organizations. There has been some controversy regarding the proper procedures to follow and the amount of paperwork involved, but much of that has improved in current ISO 9000 revisions. With the coming of the Internet, in 1994 Amazon devised a service system of on-line retailing and distribution. With this innovative system customers were able to search for products they might like to buy, enter the order for the product, pay online, and track delivery of the
ISO 28000 operational benefits that are realized throughout supply chains and business practices. Benefits include, but are not limited to: ISO 28000:2007 is a certifiable standard. ISO 28000 ISO 28000:2007 (Specification for security management systems for the supply chain) is an International Organization for Standardization standard specifying requirements of a security management system particularly dealing with security assurance in the supply chain. Parts of the standard are considered "publicly available", while the entire specification can be purchased from the International Standards Organization. ISO 28000:2007 was developed to codify operations of security within the broader supply chain management system. The PDCA management systems