Yanka Kupala State University of Grodno was the first university, among the regional universities of Belarus, which received national and international certificates of quality management system meeting the requirements of STB ISO 9001-2009 and ISO 9001:2008 (series of standards ISO 9000) According to the international Webometrics ranking (July 2011), YKSUG ranks second among Belarusian universities and 3103 among 12 000 world universities. It is the second (after BSU) education institution in the Republic of Belarus where the system of electronic student identification card was introduced. On February 22, 1940 by the decision of the Council of People's Commissars of the BSSR Teachers' Training Institute was founded
Quality management marketing and customer service. The International Standard for Quality management (ISO 9001:2015) adopts a number of management principles, that can be used by top management to guide their organizations towards improved performance. The primary focus of quality management is to meet customer requirements and to strive to exceed customer expectations. Rationale Sustained success is achieved when an organization attracts and retains the confidence of customers and other interested parties on whom it depends. Every aspect of customer interaction provides an opportunity to create more value for the customer. Understanding current and future needs of customers and other interested parties contributes