Mabuchi Motor the ISO 9000 series and QS 9000 series, international quality management and quality assurance standards, were received by every Mabuchi facility that applied for certification. As of March 2001, all operating sites had acquired ISO 14001 certification, an international standard for environmental management systems. In December 2001, Mabuchi Motor Company received the first Porter Prize awarded to corporations and businesses that have implemented superior strategies in innovation. Then, in 2002, Mabuchi Motor was selected by the Council on Economic and Fiscal Policy as "Japan's 10 excellent corporations that have constructed a world-class business model". Also in 2002, Mabuchi Motor started
Quality management marketing and customer service. The International Standard for Quality management (ISO 9001:2015) adopts a number of management principles, that can be used by top management to guide their organizations towards improved performance. The primary focus of quality management is to meet customer requirements and to strive to exceed customer expectations. Rationale Sustained success is achieved when an organization attracts and retains the confidence of customers and other interested parties on whom it depends. Every aspect of customer interaction provides an opportunity to create more value for the customer. Understanding current and future needs of customers and other interested parties contributes