Nigel Howard Croft the Voest-Alpine Group of companies. Nigel’s interest in Quality Management began during this time, when he coordinated the adaptation of Eletrometal’s quality management system to meet the requirements of the ISO 9002 standard (now superseded), in 1992. Nigel Croft currently sits on the Board of a number of organizations around the world, and in 2011 he was appointed Visiting Professor at the Business School of UUM (University of Northern Malaysia) As a member of the Brazilian delegation to ISO/TC176, the ISO Technical Committee responsible for Quality Management and the ISO 9000 family of standards, Nigel Croft was responsible for coordinating
Quality management in order to survive. In Japan, the land of Kaizen, Carlos Ghosn led a transformational change at Nissan Motor Company which was in a financial and operational crisis. Well organized quality improvement programs take all these factors into account when selecting the quality improvement methods. The International Organization for Standardization (ISO) created the Quality Management System (QMS) standards in 1987. They were the ISO 9000:1987 series of standards comprising ISO 9001:1987, ISO 9002:1987 and ISO 9003:1987; which were applicable in different types of industries, based on the type of activity or process: designing, production or service delivery. The standards are