US Airways American Customer Satisfaction Index by the University of Michigan, US Airways ranked last in customer satisfaction among the major airlines. However, it was making steady ground to bridge its gap with other airlines. In late 2008, US Airways closed its Las Vegas hub, which was part of the America West network. On January 15, 2009, US Airways Flight 1549, under the command of Captain Chesley Sullenberger, flying from New York City's LaGuardia Airport to Charlotte Douglas International Airport, ditched into the Hudson River shortly after takeoff. Multiple bird hits from a flock of Canada geese caused both engines to lose
US Airways Express merged with USAir, which later became US Airways, and the corporate names were retained to protect their trademarks. However, the routes, aircraft, and other characteristics of the rebranded regional carriers bear no relation to their namesakes. The aircraft livery of US Airways Express aircraft is identical to US Airways' mainline colors except for the word Express which is attached to the basic US Airways livery. In April 2013, an internal memo distributed to American Eagle employees at American Airlines Group's subsidiaries: (OW) Executive Airlines and American Eagle; indicated the US Airways Express banner and marketing brand, were expected to be