US Airways American Customer Satisfaction Index by the University of Michigan, US Airways ranked last in customer satisfaction among the major airlines. However, it was making steady ground to bridge its gap with other airlines. In late 2008, US Airways closed its Las Vegas hub, which was part of the America West network. On January 15, 2009, US Airways Flight 1549, under the command of Captain Chesley Sullenberger, flying from New York City's LaGuardia Airport to Charlotte Douglas International Airport, ditched into the Hudson River shortly after takeoff. Multiple bird hits from a flock of Canada geese caused both engines to lose
US Airways de Janeiro which was discontinued in early 2015. In 2009, US Airways and Delta reached an agreement to exchange landing/takeoff slots at both LaGuardia Airport and Ronald Reagan Washington National Airport. US Airways also planned to receive additional route authority to São Paulo from Delta as a result of this transaction. Service to São Paulo from its Charlotte hub was discontinued on October 1, 2014. On November 21, 2012, the airline was awarded a landing slot at London Heathrow Airport in order to operate nonstop flights between Charlotte and London Heathrow Airport. The new service was to complement the airline's