US Airways American Customer Satisfaction Index by the University of Michigan, US Airways ranked last in customer satisfaction among the major airlines. However, it was making steady ground to bridge its gap with other airlines. In late 2008, US Airways closed its Las Vegas hub, which was part of the America West network. On January 15, 2009, US Airways Flight 1549, under the command of Captain Chesley Sullenberger, flying from New York City's LaGuardia Airport to Charlotte Douglas International Airport, ditched into the Hudson River shortly after takeoff. Multiple bird hits from a flock of Canada geese caused both engines to lose
US Airways Shuttle remaining 60% of Shuttle, Inc. on November 19, 1997, but "continued to operate the US Airways Shuttle separately from the rest of the airline. Employees of the Shuttle also operated on a separate seniority list, since the company operated as a wholly owned subsidiary of US Airways Group". Shuttle Inc. remained as a subsidiary of US Airways Group until July 1, 2000, when "the US Airways Shuttle merged into the mainline operation of US Airways." US Airways Group, as the USAir Group is now known due to the merger with America West Airlines, repainted their aircraft to remove the "Shuttle"