US Airways American Customer Satisfaction Index by the University of Michigan, US Airways ranked last in customer satisfaction among the major airlines. However, it was making steady ground to bridge its gap with other airlines. In late 2008, US Airways closed its Las Vegas hub, which was part of the America West network. On January 15, 2009, US Airways Flight 1549, under the command of Captain Chesley Sullenberger, flying from New York City's LaGuardia Airport to Charlotte Douglas International Airport, ditched into the Hudson River shortly after takeoff. Multiple bird hits from a flock of Canada geese caused both engines to lose
US Airways of December 2013, 780 employees worked in the building. After the merger between American Airlines and US Airways concluded, Hayley Ringle of the "Phoenix Business Journal" stated in December 2013 that the facility became "just a large office of American Airlines Group". That month, John McDonald, the American Airlines vice president of corporate communications and public affairs stated that the US Airways headquarters would continue to be used for at least five years and for the time being most of the employees at the US Airways headquarters would remain. Previously US Airways had its headquarters in Crystal Park Four, a