US Airways American Customer Satisfaction Index by the University of Michigan, US Airways ranked last in customer satisfaction among the major airlines. However, it was making steady ground to bridge its gap with other airlines. In late 2008, US Airways closed its Las Vegas hub, which was part of the America West network. On January 15, 2009, US Airways Flight 1549, under the command of Captain Chesley Sullenberger, flying from New York City's LaGuardia Airport to Charlotte Douglas International Airport, ditched into the Hudson River shortly after takeoff. Multiple bird hits from a flock of Canada geese caused both engines to lose
US Airways 2013, American Airlines and US Airways announced plans to merge, creating the largest airline in the world. The holding companies of American and US Airways merged effective December 9, 2013. In preparation for their eventual integration, the airlines began offering reciprocal frequent flyer benefits on January 7, 2014, and US Airways left Star Alliance to join Oneworld on March 31, 2014. The combined airline carries the American Airlines name and branding and will maintain the existing US Airways hubs in Charlotte, Philadelphia, Phoenix, Washington, DC for a period of at least five years under the terms of a settlement with