US Airways American Customer Satisfaction Index by the University of Michigan, US Airways ranked last in customer satisfaction among the major airlines. However, it was making steady ground to bridge its gap with other airlines. In late 2008, US Airways closed its Las Vegas hub, which was part of the America West network. On January 15, 2009, US Airways Flight 1549, under the command of Captain Chesley Sullenberger, flying from New York City's LaGuardia Airport to Charlotte Douglas International Airport, ditched into the Hudson River shortly after takeoff. Multiple bird hits from a flock of Canada geese caused both engines to lose
US Airways primarily into US Airways' hubs and focus cities, but with some exceptions, particularly small markets where the regional express carriers operated service under the EAS program, as well as some point-to-point commuter routes in the northeast and mid-Atlantic regions and south through the Carolinas. Before US Airways completely merged into American Airlines, US Airways was the last and only major US airline that has never flown to Eastern Asia although they had codeshares with American Airlines and most Asian air carriers partnered in the OneWorld Alliance. In 2007, the airline applied for flights to Bogotá, Colombia, however the U.S. Department