US Airways American Customer Satisfaction Index by the University of Michigan, US Airways ranked last in customer satisfaction among the major airlines. However, it was making steady ground to bridge its gap with other airlines. In late 2008, US Airways closed its Las Vegas hub, which was part of the America West network. On January 15, 2009, US Airways Flight 1549, under the command of Captain Chesley Sullenberger, flying from New York City's LaGuardia Airport to Charlotte Douglas International Airport, ditched into the Hudson River shortly after takeoff. Multiple bird hits from a flock of Canada geese caused both engines to lose
US Airways Flight 1549 water rose the attendant urged passengers to move forward by climbing over seats. One passenger was in a wheelchair. Finally, Sullenberger walked the cabin twice to confirm it was empty. The air and water temperatures were about and respectively. Some evacuees waited for rescue knee-deep in water on the partially submerged slides, some wearing life-vests. Others stood on the wings or, fearing an explosion, swam away from the plane. One passenger, after helping with the evacuation, found the wing so crowded that he jumped into the river and swam to a boat. Sullenberger had ditched near boats which facilitated rescue.