US Airways American Customer Satisfaction Index by the University of Michigan, US Airways ranked last in customer satisfaction among the major airlines. However, it was making steady ground to bridge its gap with other airlines. In late 2008, US Airways closed its Las Vegas hub, which was part of the America West network. On January 15, 2009, US Airways Flight 1549, under the command of Captain Chesley Sullenberger, flying from New York City's LaGuardia Airport to Charlotte Douglas International Airport, ditched into the Hudson River shortly after takeoff. Multiple bird hits from a flock of Canada geese caused both engines to lose
US Airways de Havilland Dash 8 (DHC-8) / Embraer 145 (Piedmont). Envoy was US Airways' long-haul business class product, found on flights to Europe, the Middle East, and South America. There were three types of Envoy seating in the US Airways fleet: Previously, the first row of all Airbus A330-300s were fully flat seats, formerly US Airways' international first class product. With the transition from three- to two-class international service, these seats were, for a time, offered at a fee to Envoy customers. Every seat had a personal on-demand video screen either attached to the arm rest or as a portable unit