US Airways American Customer Satisfaction Index by the University of Michigan, US Airways ranked last in customer satisfaction among the major airlines. However, it was making steady ground to bridge its gap with other airlines. In late 2008, US Airways closed its Las Vegas hub, which was part of the America West network. On January 15, 2009, US Airways Flight 1549, under the command of Captain Chesley Sullenberger, flying from New York City's LaGuardia Airport to Charlotte Douglas International Airport, ditched into the Hudson River shortly after takeoff. Multiple bird hits from a flock of Canada geese caused both engines to lose
Airbus A350 XWB a carry-on design of the Airbus's "zero splice" intake liner developed for the A380. A "hot and high" rating option for Middle Eastern customers Qatar Airways, Emirates, and Etihad Airways keep its thrust available at higher temperatures and altitudes. Airbus is aiming to certify the A350 with 350-minute ETOPS capability on entry into service. That could reach 420 min later, although Airbus achieved a 370–minute ETOPS rating on 15 October 2014 which covers 99.7% of the Earth's surface. Engine thrust-reversers and nacelles will be supplied by US-based UTC Aerospace Systems. Honeywell supplies its HGT1700 auxiliary power unit with 10 percent