Tidjane Thiam 2011 AGM with a 99.3 per cent vote. The company's performance since the bid appears not to have been damaged by its failure - in the first nine months of 2011, Prudential delivered a 14 per cent increase in new business profits over the same period in 2010, with total insurance sales increasing by 10 per cent, while in its full-year results for 2013, Prudential delivered an IFRS operating profit of £2.95 billion, up 17 per cent from the year before. In March 2013, the Financial Services Authority fined Prudential £30m and censured its CEO, Thiam, for failure to inform
Financial Services Authority but it was for the FSA to decide what shape the regulatory regime should take in relation to any particular activities. The FSA was also provided with advice on the interests and concerns of consumers by the Financial Services Consumer Panel. This panel described itself as "An Independent Voice for Consumers of Financial Services". Members of the panel were appointed and could be dismissed by the FSA and emails to them were directed to FSA staff. The Financial Services Consumer Panel did not address individual consumer complaints. The FSA was governed by a Board appointed by HM Treasury. The members