US Airways American Customer Satisfaction Index by the University of Michigan, US Airways ranked last in customer satisfaction among the major airlines. However, it was making steady ground to bridge its gap with other airlines. In late 2008, US Airways closed its Las Vegas hub, which was part of the America West network. On January 15, 2009, US Airways Flight 1549, under the command of Captain Chesley Sullenberger, flying from New York City's LaGuardia Airport to Charlotte Douglas International Airport, ditched into the Hudson River shortly after takeoff. Multiple bird hits from a flock of Canada geese caused both engines to lose
Kenya Airways Flight 431 ground. Kenya Airways compensated the families of 60 deceased Nigerians; each family received . Kenya Airways Flight 431 Kenya Airways Flight 431 was an international scheduled Abidjan–Lagos–Nairobi passenger service, operated with an Airbus A310-300, that crashed into the sea off the coast of Côte d'Ivoire on 30 January 2000, shortly after takeoff from Félix Houphouët-Boigny International Airport, Abidjan. There were 179 people on board, of whom 169 were passengers. Only ten people survived in what was the first fatal accident for Kenya Airways. The aircraft involved in the accident was an Airbus A310-304, registration 5Y-BEN, named "Harambee Star". With c/n