US Airways American Customer Satisfaction Index by the University of Michigan, US Airways ranked last in customer satisfaction among the major airlines. However, it was making steady ground to bridge its gap with other airlines. In late 2008, US Airways closed its Las Vegas hub, which was part of the America West network. On January 15, 2009, US Airways Flight 1549, under the command of Captain Chesley Sullenberger, flying from New York City's LaGuardia Airport to Charlotte Douglas International Airport, ditched into the Hudson River shortly after takeoff. Multiple bird hits from a flock of Canada geese caused both engines to lose
US Airways Shuttle part from the name. As an "airline with an airline," and a subsidiary and operationing division of the USAir Group, the US Airways Shuttle no longer exists. However, the Northeast service of frequent shuttle flights and strategic marketing by way of the New "merged" US Airways under the US Airways Group, did continue to operate without being considered a separate division or subsidiary airline. During this time, US Airways Shuttle briefly expanded service to Dulles International Airport, near Washington DC, in addition to service to Washington's Reagan Airport. This service ended soon after the terrorist attacks of September 11, 2001.