US Airways American Customer Satisfaction Index by the University of Michigan, US Airways ranked last in customer satisfaction among the major airlines. However, it was making steady ground to bridge its gap with other airlines. In late 2008, US Airways closed its Las Vegas hub, which was part of the America West network. On January 15, 2009, US Airways Flight 1549, under the command of Captain Chesley Sullenberger, flying from New York City's LaGuardia Airport to Charlotte Douglas International Airport, ditched into the Hudson River shortly after takeoff. Multiple bird hits from a flock of Canada geese caused both engines to lose
US Airways of Transportation denied the application after the agency awarded Delta Air Lines, JetBlue Airways and Spirit Airlines the routes from Delta's New York-JFK hub, JetBlue from Orlando and Spirit from Fort Lauderdale. In 2008, US Airways and other airlines struggled with the price of fuel. Despite that, US Airways CEO Doug Parker said "It [Philadelphia] is our international gateway. We'd like to expand that". Service to London Heathrow Airport began in March 2008. The airline also added three international flights during the summer of 2009, including Tel Aviv, from Philadelphia. US Airways also started year-round service between Charlotte and Rio