Tidjane Thiam 2011 AGM with a 99.3 per cent vote. The company's performance since the bid appears not to have been damaged by its failure - in the first nine months of 2011, Prudential delivered a 14 per cent increase in new business profits over the same period in 2010, with total insurance sales increasing by 10 per cent, while in its full-year results for 2013, Prudential delivered an IFRS operating profit of £2.95 billion, up 17 per cent from the year before. In March 2013, the Financial Services Authority fined Prudential £30m and censured its CEO, Thiam, for failure to inform
BT Global Services end of its 2010–2011 financial year, Global Services had increased orders with customers by 10% year on year, improved profitability, and became operating cash flow positive a year ahead of schedule. Total income for Global Services in 2016-7 was more than £5bn. From 2004 until 2008 François Barrault was CEO of BT Global Services and president of BT International, before leaving the company after poor financial performance results. He was replaced by Hanif Lalani. Jeff Kelly was appointed CEO in early 2010. Luis Alvarez was appointed CEO, in October 2012. Prior, Alvarez had been president of BT’s European, Middle East,