Modeling (psychology) Modeling (psychology) Modeling is: Confusingly, the word refers both to the behavior of the learner and the teacher. Modeling is an important component of neurolinguistic programming (NLP), which field has further developed specialized techniques involving modeling. (See NLP modeling.) As the name implies, in the modeling the client learns new skills by imitating another person, such as a parent or therapist, who performs the behavior to be acquired. A younger client may be exposed to behaviors or roles in peers who act as assistants to therapist & then be encouraged to imitate & practice the desired new responses. For example,
Proactive communications Proactive communications Proactive communications is a customer relationship lifecycle strategy used to increase customer loyalty. It is related to the organizational psychology term proactivity, which states that individuals should act based on anticipatory behavior rather than reacting to situations. The strategy is used to provide customer care and build credibility through personalized customer management to anticipate common inquiries. It is used to reduce customer frustration and mitigate customer service issues before having the ability to happen. Proactive communications include opt-in notifications and chats, social media responsiveness and multi-channel contact. The strategy is used during each phase of the customer lifecycle.