Emotional expression propose that emotions are constructed based upon the person, situation, culture, and past experiences, and that there are no preset emotional responses that are consistent and specific to one emotion or another. The basic model of emotions finds its roots in Charles Darwin's "The Expression of Emotions in Man and Animals". Darwin claimed that the expression of emotions involves many systems: facial expression, behavioral response, and physical responses, which include physiological, postural, and vocal changes. Most importantly, Darwin claimed that emotional expression was consistent with his theories on evolution and thus, the expression of emotion is universal and should therefore
Emotions in the workplace others to carry out a task. It is said that “employees experience fewer positive emotions when interacting with their supervisors as compared with interactions with coworkers and customers.” Specific workers such as “service providers are expected to react to aggressive behaviors directed toward them with non-aggressive and even courteous behavior…also to engage in what has been termed emotional labor by demonstrating polite and pleasant manners regardless of the customer’s behavior.” Being aware of whether or not you are showing positive emotions will cause ripple effects in the workplace. A manager or co-worker who displays positive emotions consistently is more likely