Emotional expression propose that emotions are constructed based upon the person, situation, culture, and past experiences, and that there are no preset emotional responses that are consistent and specific to one emotion or another. The basic model of emotions finds its roots in Charles Darwin's "The Expression of Emotions in Man and Animals". Darwin claimed that the expression of emotions involves many systems: facial expression, behavioral response, and physical responses, which include physiological, postural, and vocal changes. Most importantly, Darwin claimed that emotional expression was consistent with his theories on evolution and thus, the expression of emotion is universal and should therefore
Emotions in the workplace emotion in organizations seems to have been sociologist Arlie Russell Hochschild’s (1983) seminal book on emotional labor: The Managed Heart”. Ever since then the study of emotions in the workplace has been seen as a near science, with seminars being held on it and books being writing about it every year to help us understand the role it plays, especially via the Emonet website and Listserv, founded by Neal M. Ashkanasy in 1997. Positive emotions at work such as high achievement and excitement have “desirable effect independent of a person's relationships with others, including greater task activity, persistence, and enhanced