Human uses of mammals that "one is well advised to study the behaviour rather than attempting to get at any underlying emotion". Charles Darwin however had accepted the idea of emotion in animals, writing his 1872 book "The Expression of the Emotions in Man and Animals" on the subject. Darwin believed that mammals had social, mental and moral lives. In "The Descent of Man" (1871), he wrote: "There is no fundamental difference between man and the higher mammals in their mental faculties." Biologists remained wary of the idea, even for the great apes, but this led to serious difficulties, as Donald O. Hebb explained
Emotions in the workplace emotion in organizations seems to have been sociologist Arlie Russell Hochschild’s (1983) seminal book on emotional labor: The Managed Heart”. Ever since then the study of emotions in the workplace has been seen as a near science, with seminars being held on it and books being writing about it every year to help us understand the role it plays, especially via the Emonet website and Listserv, founded by Neal M. Ashkanasy in 1997. Positive emotions at work such as high achievement and excitement have “desirable effect independent of a person's relationships with others, including greater task activity, persistence, and enhanced