Human uses of mammals that "one is well advised to study the behaviour rather than attempting to get at any underlying emotion". Charles Darwin however had accepted the idea of emotion in animals, writing his 1872 book "The Expression of the Emotions in Man and Animals" on the subject. Darwin believed that mammals had social, mental and moral lives. In "The Descent of Man" (1871), he wrote: "There is no fundamental difference between man and the higher mammals in their mental faculties." Biologists remained wary of the idea, even for the great apes, but this led to serious difficulties, as Donald O. Hebb explained
Emotions in the workplace others to carry out a task. It is said that “employees experience fewer positive emotions when interacting with their supervisors as compared with interactions with coworkers and customers.” Specific workers such as “service providers are expected to react to aggressive behaviors directed toward them with non-aggressive and even courteous behavior…also to engage in what has been termed emotional labor by demonstrating polite and pleasant manners regardless of the customer’s behavior.” Being aware of whether or not you are showing positive emotions will cause ripple effects in the workplace. A manager or co-worker who displays positive emotions consistently is more likely