William Lever, 1st Viscount Leverhulme who came to resent 'manufacturing pictures for the market'). The painting was previously owned by his competitor, A & F Pears, who used paintings such as "Bubbles" by John Everett Millais to promote its products. Much of Leverhulme's art collection is displayed in the gallery which houses one of the finest formed by an industrialist in England. A.N. Wilson from the Mail Online, January 2010, remarked, "The altruism of Leverhulme or the Cadbury family are in sad contrast to the antisocial attitude of modern business magnates, who think only of profit and the shareholder." William Lever made the celebrated observation
Business service management departments and IT service providers may only deliver IT services, or may also be providers of business services. Many software vendors offer products which aim to support ITSM and/or BSM. These tools are often described as BSM tools, but they should not be seen as BSM in themselves. The tools may underpin and support a service management capability which includes people who execute service management, their portfolio of services and the process framework. BSM, ITSM, and Service Management in general, are not a set of software tools or products. They are all activities and approaches to the management of services