Capability management in business quickly or would not be very different from competitors' capabilities). Enabling capabilities are distinguished from supplemental capabilities in that they are required, but do not necessarily add value to core capabilities. A business capability is "what" a company needs to do to execute its business strategy (e.g., enable ePayments, tailor solutions at point of sale, demonstrate product concepts with customers, combine elastic and non-elastic materials side by side, etc.). Another way to think about a capability is that it is an assembly of people, process and technology for a specific purpose. Capability Management is the active management, over time, of
Business service management departments and IT service providers may only deliver IT services, or may also be providers of business services. Many software vendors offer products which aim to support ITSM and/or BSM. These tools are often described as BSM tools, but they should not be seen as BSM in themselves. The tools may underpin and support a service management capability which includes people who execute service management, their portfolio of services and the process framework. BSM, ITSM, and Service Management in general, are not a set of software tools or products. They are all activities and approaches to the management of services