Capability management in business quickly or would not be very different from competitors' capabilities). Enabling capabilities are distinguished from supplemental capabilities in that they are required, but do not necessarily add value to core capabilities. A business capability is "what" a company needs to do to execute its business strategy (e.g., enable ePayments, tailor solutions at point of sale, demonstrate product concepts with customers, combine elastic and non-elastic materials side by side, etc.). Another way to think about a capability is that it is an assembly of people, process and technology for a specific purpose. Capability Management is the active management, over time, of
Business service management Service Management approach and the business services to be offered by the IT Service Provider (whether an internal IT department or an external service provider). According to the 2011 edition of ITIL, business service management is "the management of business services delivered to business customers. Business service management is performed by business units." ITIL, according to the ITIL books themselves, is "a set of best-practice publications for IT service management". ITIL does not, therefore, give guidance on Business Service Management or Service Management outside of the IT domain. A BSM approach can be used to understand the impact of business