Soft skills humans rather than quantitative intelligence. Many industries today give prominence to soft skills of their employees. It is through a 1972 US Army training manual identified formal usage of the term "soft skills" began. Soft skills are a cluster of productive personality traits that characterize one's relationships in a milieu. These skills can include social graces, communication abilities, language skills, personal habits, cognitive or emotional empathy, time management, teamwork and leadership traits. A definition based on review literature explains soft skills as an umbrella term for skills under three key functional elements: people skills, social skills, and personal career attributes.
Emotional intelligence motivations and desires of other people) and "intrapersonal intelligence" (the capacity to understand oneself, to appreciate one's feelings, fears and motivations). The term subsequently appeared in Wayne Payne's doctoral thesis, "A Study of Emotion: Developing Emotional Intelligence" in 1985. The first published use of the term 'EQ' (Emotional Quotient) is an article by Keith Beasley in 1987 in the British Mensa magazine. In 1989 Stanley Greenspan put forward a model to describe EI, followed by another by Peter Salovey and John Mayer published in the following year. However, the term became widely known with the publication of Goleman's book: "Emotional