Soft skills and only 20% by hard skills. Experts say soft skills training should begin for a person when they are students, to perform efficiently in their academic environment as well as in their future workplace. A public interest study conducted by McDonald’s in UK predicted over half a million people will be held back from job sectors by 2020 due to lack of soft skills. A person's soft skill is an important part of their individual contribution to the success of an organization. Organizations which deal with customers face-to-face are generally more successful if they promote activities for staffs to develop
Joshua Freedman the early 1990s. While there he worked with the emotional intelligence-focused "Self-Science" curriculum developed at the school. The curriculum was featured in Daniel Goleman's 1995 book "Emotional Intelligence: Why It Can Matter More Than IQ", which helped bring EQ into the mainstream. In 1997, Nueva School administrators and teachers Anabel Jensen, Karen McCown, Joshua Freedman and Marsha Rideout left the school to found the Six Seconds EQ Network, a non-profit focused on teaching people to practice emotional intelligence (EQ). In 2000, Freedman chaired the first international conference on the implementation of emotional intelligence in San Francisco, called NexusEQ. He has