Soft skills and only 20% by hard skills. Experts say soft skills training should begin for a person when they are students, to perform efficiently in their academic environment as well as in their future workplace. A public interest study conducted by McDonald’s in UK predicted over half a million people will be held back from job sectors by 2020 due to lack of soft skills. A person's soft skill is an important part of their individual contribution to the success of an organization. Organizations which deal with customers face-to-face are generally more successful if they promote activities for staffs to develop
Sex differences in emotional intelligence Sex differences in emotional intelligence Emotional intelligence (EI) involves using cognitive and emotional abilities to function in interpersonal relationships, social groups as well as manage one's emotional states. It consists of abilities such as social cognition, empathy and reasoning about the emotions of others. Current literature finds women have higher emotional intelligence ability than men based on common ability tests such as MSCEIT and the newer Test of Emotional Intelligence. Reviews, meta-analysis and studies of physiological measures, behavioral tests and brain neuroimaging also support such findings. However, the field of emotional intelligence is relatively new because it has only existed