Soft skills and only 20% by hard skills. Experts say soft skills training should begin for a person when they are students, to perform efficiently in their academic environment as well as in their future workplace. A public interest study conducted by McDonald’s in UK predicted over half a million people will be held back from job sectors by 2020 due to lack of soft skills. A person's soft skill is an important part of their individual contribution to the success of an organization. Organizations which deal with customers face-to-face are generally more successful if they promote activities for staffs to develop
Four Cornerstone Model of Emotional Intelligence Four Cornerstone Model of Emotional Intelligence The Four Cornerstone Model of Emotional Intelligence is based on emotional literacy, emotional fitness, emotional depth, and emotional alchemy. The model moves emotional intelligence out of the realm of psychological analysis and philosophical theories and instead focuses on knowledge, exploration and practical application. The Four cornerstone model was developed by Ayman Sawaf and Robert Cooper in 1997. Multiple studies and research carried out in regards to emotional intelligence based on this model revealed a marginal qualitative difference between the public and private sector executives and expand on the usage of this model. The concept