Soft skills humans rather than quantitative intelligence. Many industries today give prominence to soft skills of their employees. It is through a 1972 US Army training manual identified formal usage of the term "soft skills" began. Soft skills are a cluster of productive personality traits that characterize one's relationships in a milieu. These skills can include social graces, communication abilities, language skills, personal habits, cognitive or emotional empathy, time management, teamwork and leadership traits. A definition based on review literature explains soft skills as an umbrella term for skills under three key functional elements: people skills, social skills, and personal career attributes.
Sex differences in emotional intelligence since the late 1990s, and therefore the literature has not built up everything known about sex differences in emotional intelligence. Emotional intelligence (EI) involves using cognitive and emotional abilities to function in interpersonal relationships, social groups as well as manage one's emotional states. A person with high EI ability can perceive, comprehend and express emotion accurately, and also has the ability to access and generate feelings when needed to improve one's self and relationships with others. According to the ability model, there are four abilities that exist for emotional intelligence: Social cognition – Psychological processes that allow individuals to interpret