Soft skills and only 20% by hard skills. Experts say soft skills training should begin for a person when they are students, to perform efficiently in their academic environment as well as in their future workplace. A public interest study conducted by McDonald’s in UK predicted over half a million people will be held back from job sectors by 2020 due to lack of soft skills. A person's soft skill is an important part of their individual contribution to the success of an organization. Organizations which deal with customers face-to-face are generally more successful if they promote activities for staffs to develop
Joshua Freedman co-authored the Organizational Vital Signs (OVS) assessment for measuring "organizational climate," or workplace environment. The Six Seconds Emotional Intelligence Assessment, or SEI™, is a validated assessment used in business and education in ten languages. He has published six books, starting with his co-authoring of "Self-Science" in 1998 and "The Handle With Care EQ Activity Book" in 1999. In 2007 his book "At the Heart of Leadership: How to Get Results with Emotional Intelligence" was first published, with a third edition published in 2012, the book has over 50,000 copies sold. In 2010 "Inside Change: Transforming Your Organization with Emotional Intelligence"