Soft skills humans rather than quantitative intelligence. Many industries today give prominence to soft skills of their employees. It is through a 1972 US Army training manual identified formal usage of the term "soft skills" began. Soft skills are a cluster of productive personality traits that characterize one's relationships in a milieu. These skills can include social graces, communication abilities, language skills, personal habits, cognitive or emotional empathy, time management, teamwork and leadership traits. A definition based on review literature explains soft skills as an umbrella term for skills under three key functional elements: people skills, social skills, and personal career attributes.
Workplace harassment groups, including women, racial minorities, homosexuals, people with disabilities and immigrants. In essence, workplace harassment requires pluralistic understanding, because it cannot be delineated in one coherent and concrete definition. Acknowledging the difficulty of formulating a universal definition of workplace harassment, Ezer broadly defines workplace harassment as "irrational repeated behavior towards an employee or group of employees, which represents a health and security risk. Any act of discrimination or assault that systematically disadvantage the employees is considered workplace harassment. Workplace harassment can contribute to deterioration of physical and emotional health. According to Rosa Brook, the concept of workplace harassment is based