Soft skills and only 20% by hard skills. Experts say soft skills training should begin for a person when they are students, to perform efficiently in their academic environment as well as in their future workplace. A public interest study conducted by McDonald’s in UK predicted over half a million people will be held back from job sectors by 2020 due to lack of soft skills. A person's soft skill is an important part of their individual contribution to the success of an organization. Organizations which deal with customers face-to-face are generally more successful if they promote activities for staffs to develop
Spiritual intelligence Spiritual intelligence Spiritual intelligence is a term used by some philosophers, psychologists, and developmental theorists to indicate spiritual parallels with IQ (Intelligence Quotient) and EQ (Emotional Quotient). Danah Zohar coined the term "spiritual intelligence" and introduced the idea in 1997 in her book "ReWiring the Corporate Brain". In the same year, 1997, Ken O'Donnell, an Australian author and consultant living in Brazil, also introduced the term "spiritual intelligence" in his book "Endoquality - the emotional and spiritual dimensions of the human being in organizations". In 2000, in the book "Spiritual Intelligence", author and intuitive, Michal Levin, outlined the concept as