Soft skills and only 20% by hard skills. Experts say soft skills training should begin for a person when they are students, to perform efficiently in their academic environment as well as in their future workplace. A public interest study conducted by McDonald’s in UK predicted over half a million people will be held back from job sectors by 2020 due to lack of soft skills. A person's soft skill is an important part of their individual contribution to the success of an organization. Organizations which deal with customers face-to-face are generally more successful if they promote activities for staffs to develop
Emotional expression with better emotional intelligence are sensitive to emotions, they are considered better team players and are family-oriented. Some researchers argue that emotional intelligence is biological, while others say it is innate. Gunderman states that emotional intelligence is a learned and an instinctual skill. According to him, it can be cultivated through three means: learning more about it, drawing attention to it for oneself and others, and reading the works of authors he considers to be emotionally intelligent, such as Jane Austen and Leo Tolstoy. Through engaging in emotional expressions and regulation, it is contemplated more than before and brings forth