Soft skills Soft skills Soft skills are a combination of people skills, social skills, communication skills, character of personality traits, attitudes, career attribute, social intelligence and emotional intelligence quotients among others that enable people to navigate their environment, work well with others, perform well, and achieve their goals with complementing hard skills. The Collins English Dictionary defines the term "soft skills" as "desirable qualities for certain forms of employment that do not depend on acquired knowledge: they include common sense, the ability to deal with people, and a positive flexible attitude." Since 1959, the U.S. Army has been investing a considerable amount
Workplace harassment Much of the physical violence on workers is preceded by physiological aggression, hinting that emotional harassment may be the cause for workplace violence. Unlike physical harassment, emotional harassment is unnoticeable and also viewed as being more socially acceptable. Naturally, emotional harassment in the workplace gets less attention than physical harassment in the workplace, which perpetuates the issue of emotional harassment in the workplace. According to Keashly, emotional harassment can be defined as "the hostile verbal and nonverbal behaviors that are not explicitly tied to sexual or racial content yet are directed at gaining compliance from others." In short, emotional harassment