Soft skills humans rather than quantitative intelligence. Many industries today give prominence to soft skills of their employees. It is through a 1972 US Army training manual identified formal usage of the term "soft skills" began. Soft skills are a cluster of productive personality traits that characterize one's relationships in a milieu. These skills can include social graces, communication abilities, language skills, personal habits, cognitive or emotional empathy, time management, teamwork and leadership traits. A definition based on review literature explains soft skills as an umbrella term for skills under three key functional elements: people skills, social skills, and personal career attributes.
Emotional expression with better emotional intelligence are sensitive to emotions, they are considered better team players and are family-oriented. Some researchers argue that emotional intelligence is biological, while others say it is innate. Gunderman states that emotional intelligence is a learned and an instinctual skill. According to him, it can be cultivated through three means: learning more about it, drawing attention to it for oneself and others, and reading the works of authors he considers to be emotionally intelligent, such as Jane Austen and Leo Tolstoy. Through engaging in emotional expressions and regulation, it is contemplated more than before and brings forth