Soft skills and only 20% by hard skills. Experts say soft skills training should begin for a person when they are students, to perform efficiently in their academic environment as well as in their future workplace. A public interest study conducted by McDonald’s in UK predicted over half a million people will be held back from job sectors by 2020 due to lack of soft skills. A person's soft skill is an important part of their individual contribution to the success of an organization. Organizations which deal with customers face-to-face are generally more successful if they promote activities for staffs to develop
Workplace communication acts as a barrier for effective workplace communication. Cultural barriers: Employees from different cultures, following different practices will be working in an organization. This cultural diversity among the employees can act as barrier for effective communication at workplace. Emotional barriers: Emotional barriers like fear, inferiority, shyness, lack of self confidence and skills will stop an employee in communicating effectively with his colleagues. Perception barriers: Employees will have different experiences, values, preferences and attitudes.These may lead to a variety of assumptions and can act as a communication barrier. Workplace communication Workplace communication is the process of exchanging information and ideas, both