Soft skills humans rather than quantitative intelligence. Many industries today give prominence to soft skills of their employees. It is through a 1972 US Army training manual identified formal usage of the term "soft skills" began. Soft skills are a cluster of productive personality traits that characterize one's relationships in a milieu. These skills can include social graces, communication abilities, language skills, personal habits, cognitive or emotional empathy, time management, teamwork and leadership traits. A definition based on review literature explains soft skills as an umbrella term for skills under three key functional elements: people skills, social skills, and personal career attributes.
Emotional intelligence confidence in their roles, which allow them to face demanding tasks positively. According to a popular science book by the journalist Daniel Goleman, emotional intelligence accounts for more career success than IQ. Similarly, other studies argued that employees high on EI perform substantially better than employees low in EI. This measured by self-reports and different work performance indicators, such as wages, promotions and salary increase. According to Lopes and his colleagues (2006), EI contributes to develop strong and positive relationships with co-workers and perform efficiently in work teams. This benefits performance of workers by providing emotional support and instrumental resources