Soft skills Soft skills Soft skills are a combination of people skills, social skills, communication skills, character of personality traits, attitudes, career attribute, social intelligence and emotional intelligence quotients among others that enable people to navigate their environment, work well with others, perform well, and achieve their goals with complementing hard skills. The Collins English Dictionary defines the term "soft skills" as "desirable qualities for certain forms of employment that do not depend on acquired knowledge: they include common sense, the ability to deal with people, and a positive flexible attitude." Since 1959, the U.S. Army has been investing a considerable amount
Emotional intelligence motivations and desires of other people) and "intrapersonal intelligence" (the capacity to understand oneself, to appreciate one's feelings, fears and motivations). The term subsequently appeared in Wayne Payne's doctoral thesis, "A Study of Emotion: Developing Emotional Intelligence" in 1985. The first published use of the term 'EQ' (Emotional Quotient) is an article by Keith Beasley in 1987 in the British Mensa magazine. In 1989 Stanley Greenspan put forward a model to describe EI, followed by another by Peter Salovey and John Mayer published in the following year. However, the term became widely known with the publication of Goleman's book: "Emotional