Soft skills and only 20% by hard skills. Experts say soft skills training should begin for a person when they are students, to perform efficiently in their academic environment as well as in their future workplace. A public interest study conducted by McDonald’s in UK predicted over half a million people will be held back from job sectors by 2020 due to lack of soft skills. A person's soft skill is an important part of their individual contribution to the success of an organization. Organizations which deal with customers face-to-face are generally more successful if they promote activities for staffs to develop
Workplace harassment groups, including women, racial minorities, homosexuals, people with disabilities and immigrants. In essence, workplace harassment requires pluralistic understanding, because it cannot be delineated in one coherent and concrete definition. Acknowledging the difficulty of formulating a universal definition of workplace harassment, Ezer broadly defines workplace harassment as "irrational repeated behavior towards an employee or group of employees, which represents a health and security risk. Any act of discrimination or assault that systematically disadvantage the employees is considered workplace harassment. Workplace harassment can contribute to deterioration of physical and emotional health. According to Rosa Brook, the concept of workplace harassment is based