Soft skills and only 20% by hard skills. Experts say soft skills training should begin for a person when they are students, to perform efficiently in their academic environment as well as in their future workplace. A public interest study conducted by McDonald’s in UK predicted over half a million people will be held back from job sectors by 2020 due to lack of soft skills. A person's soft skill is an important part of their individual contribution to the success of an organization. Organizations which deal with customers face-to-face are generally more successful if they promote activities for staffs to develop
Four Cornerstone Model of Emotional Intelligence focuses on the fact that creative involvement in a stimulating job, opportunity, or an exciting discussion results in an increase in alertness, emotional energy, and performance. Repetitive and boring tasks on the other hand put the performer in danger of dismay, lack of efficiency and making mistakes. This generates its explanation from the fact that professionalism is based on self-discipline, inner guidance and emotional drive. The four cornerstone model is mixed model of emotional intelligence based on four factors labeled as cornerstones: Four Cornerstone Model of Emotional Intelligence The Four Cornerstone Model of Emotional Intelligence is based on emotional literacy,