Soft skills and only 20% by hard skills. Experts say soft skills training should begin for a person when they are students, to perform efficiently in their academic environment as well as in their future workplace. A public interest study conducted by McDonald’s in UK predicted over half a million people will be held back from job sectors by 2020 due to lack of soft skills. A person's soft skill is an important part of their individual contribution to the success of an organization. Organizations which deal with customers face-to-face are generally more successful if they promote activities for staffs to develop
Joshua Freedman (co-authored with Massimiliano Ghini) was released. "The Vital Organization: How to create a high-performing workplace" (2014) was also co-authored with Massimiliano Ghini and in 2015, Freedman published "Whole-Hearted Parenting: How to use emotional intelligence to create more peace, connection, and joy." He is also the lead editor of the management curriculum, Developing Human Performance. Freedman's work has been featured in both scholarly press, including a piece of the development of emotional intelligence for executive performance in the "Journal of Leadership Studies" in 2007. He is mentioned in the books "EQ from the Inside Out" and "Educating People to Be Emotionally