Soft skills and only 20% by hard skills. Experts say soft skills training should begin for a person when they are students, to perform efficiently in their academic environment as well as in their future workplace. A public interest study conducted by McDonald’s in UK predicted over half a million people will be held back from job sectors by 2020 due to lack of soft skills. A person's soft skill is an important part of their individual contribution to the success of an organization. Organizations which deal with customers face-to-face are generally more successful if they promote activities for staffs to develop
The Emotional Intelligence Appraisal by The Emotional Intelligence Appraisal have been compared with those from the Mayer-Salovey-Caruso Emotional Intelligence Test (MSCEIT, an EI ability based assessment of emotional intelligence based on the model first proposed by Mayer and Salovey in 1990. While the results indicated a positive correlation this was non-significant. This suggests a distinction between the constructs being measured by these assessments. The MSEIT is ability-based whereas The Emotional Intelligence Appraisal adopts the mixed model proposed by Daniel Goleman. The model introduced by Daniel Goleman focuses on EQ as a wide array of competencies and skills that drive leadership performance. Goleman's model outlines