Soft skills and only 20% by hard skills. Experts say soft skills training should begin for a person when they are students, to perform efficiently in their academic environment as well as in their future workplace. A public interest study conducted by McDonald’s in UK predicted over half a million people will be held back from job sectors by 2020 due to lack of soft skills. A person's soft skill is an important part of their individual contribution to the success of an organization. Organizations which deal with customers face-to-face are generally more successful if they promote activities for staffs to develop
Sex differences in emotional intelligence and adapt to a social group. Social cognition is an important part of emotional Intelligence and incorporates social skills such as processing facial expressions, body language and other social stimulus. Empathy – Emotional intelligence includes key aspects of empathy especially that part of empathy having to do with recognizing others’ feelings which falls under the "Perception" facet in the ability model of emotional intelligence A 246 university sample study published in the 2004 journal "Personality and Individual Differences" found women scored significantly higher than men on all scales of the MSCEIT. Another 330 sample study published in the same year