Soft skills humans rather than quantitative intelligence. Many industries today give prominence to soft skills of their employees. It is through a 1972 US Army training manual identified formal usage of the term "soft skills" began. Soft skills are a cluster of productive personality traits that characterize one's relationships in a milieu. These skills can include social graces, communication abilities, language skills, personal habits, cognitive or emotional empathy, time management, teamwork and leadership traits. A definition based on review literature explains soft skills as an umbrella term for skills under three key functional elements: people skills, social skills, and personal career attributes.
Joshua Freedman co-authored the Organizational Vital Signs (OVS) assessment for measuring "organizational climate," or workplace environment. The Six Seconds Emotional Intelligence Assessment, or SEI™, is a validated assessment used in business and education in ten languages. He has published six books, starting with his co-authoring of "Self-Science" in 1998 and "The Handle With Care EQ Activity Book" in 1999. In 2007 his book "At the Heart of Leadership: How to Get Results with Emotional Intelligence" was first published, with a third edition published in 2012, the book has over 50,000 copies sold. In 2010 "Inside Change: Transforming Your Organization with Emotional Intelligence"