Garuda Indonesia caused by the lack of airport infrastructure in smaller cities and remote areas, such as insufficient runway length that mostly less than 1,600 meters. In line with its "Quantum Leap" plan, Garuda Indonesia ordered brand-new Bombardier CRJ1000 and ATR 72 to reach smaller airports from Garuda's hubs like Ngurah Rai International Airport, Sultan Hasanuddin International Airport, and Kualanamu International Airport. On 25 November 2013, Garuda Indonesia has launched its new sub-brands "Explore" and "Explore-jet", for servicing "perintis" ("pioneer") lines traditionally served by other airlines — (dormant) Merpati Nusantara Airlines and also its competitor Wings Air. On 5 March 2014, Garuda
Garuda Indonesia provide more convenience for their passengers traveling to Indonesia. With this service, in cooperation with the , an agency under Indonesian Ministry of Law and Human Rights, Garuda Indonesia passengers on certain long haul flights could complete their immigration process on-board before landing and disembarking. By utilizing this service, Garuda Indonesia passengers did not have to queue at the immigration counter upon arrival at Ngurah Rai International Airport in Denpasar or Soekarno–Hatta International Airport in Jakarta. The service was discontinued in September 2014. A Jakarta-based 24-hour call center is available for local customer access where payment can be made by