Garuda Indonesia Flight 200 37,300 cycles since its first flight in 1992. The captain was 44-year-old Muhammad Marwoto Komar, who had been working with Garuda Indonesia for more than 21 years. He had 13,421 flying hours, including 3,703 hours on the Boeing 737. The first officer was 30-year-old Gagam Saman Rohmana, who had been with the airline for three years and had 1,528 flying hours, including 1,353 hours on the Boeing 737. The oldest airline in Indonesia (founded in 1949), Garuda Indonesia had received a number of criticisms in the months surrounding the crash. According to Australian aviation experts, Garuda Indonesia had one of
Garuda Indonesia provide more convenience for their passengers traveling to Indonesia. With this service, in cooperation with the , an agency under Indonesian Ministry of Law and Human Rights, Garuda Indonesia passengers on certain long haul flights could complete their immigration process on-board before landing and disembarking. By utilizing this service, Garuda Indonesia passengers did not have to queue at the immigration counter upon arrival at Ngurah Rai International Airport in Denpasar or Soekarno–Hatta International Airport in Jakarta. The service was discontinued in September 2014. A Jakarta-based 24-hour call center is available for local customer access where payment can be made by