Criticism of the Work Capability Assessment group of experts — a professor of psychiatry, a consultant psychiatrist in learning disability, a professor of rheumatology, and an expert in human resources — reviewed the WCA in 2013 and concluded that "the WCA produced consistent results on the whole, and is an accurate indicator of work capability compared with expert opinion". But in the year that the study was published, the firms running back-to-work training for people on ESA said they had "ongoing concerns about the accuracy of the WCA". And in 2014, Atos announced that it had come to the conclusion that "the WCA is not working
Housing Benefit process. Under these latter application schemes, claimants would often contact the responsible central government department, who would then forward the details to the local authority. This has turned out to be a somewhat prescient decision; the gateway for claimants to the new "Universal Credit" system, which replaces Housing Benefit, is the central government department, not local authorities. The date of claim will be the date the claimant you first contacted the Department for Works and Pensions, for claimants applying to the Department for Work and Pensions, and otherwise the date of claim will be treated as the date he contacted