Criticism of the Work Capability Assessment group of experts — a professor of psychiatry, a consultant psychiatrist in learning disability, a professor of rheumatology, and an expert in human resources — reviewed the WCA in 2013 and concluded that "the WCA produced consistent results on the whole, and is an accurate indicator of work capability compared with expert opinion". But in the year that the study was published, the firms running back-to-work training for people on ESA said they had "ongoing concerns about the accuracy of the WCA". And in 2014, Atos announced that it had come to the conclusion that "the WCA is not working
Work Capability Assessment of a "norm" was intended to ensure consistency across the firm's UK team: if the assessor's reports met the DWP's expectations, the healthcare professional would not be asked to change their recommendations. Between October 2008 and November 2010, only fresh claims for ESA were assessed. Figures obtained by the "Daily Mail" in July 2011 showed that in this period, the percentage of claimants placed in the Support Group after undergoing a WCA was 11%. Soon afterwards, a "norm" of 1 in 8 or 12.5% was in use as the benchmark for targeted audit during the Incapacity Benefit reassessment programme, suggesting