Criticism of the Work Capability Assessment oversaw the study" and named the lead experts as a professor of psychiatry, a consultant psychiatrist in learning disability, a professor of rheumatology, and an expert in human resources. The review's conclusion was that "the WCA produced consistent results on the whole, and is an accurate indicator of work capability compared with expert opinion". But the following year the firm that had carried out millions of WCAs on behalf of the DWP since 2008 said it had come to the conclusion that "in its current form, the WCA is not working for claimants, for DWP or for Atos Healthcare". The
Work Capability Assessment of a "norm" was intended to ensure consistency across the firm's UK team: if the assessor's reports met the DWP's expectations, the healthcare professional would not be asked to change their recommendations. Between October 2008 and November 2010, only fresh claims for ESA were assessed. Figures obtained by the "Daily Mail" in July 2011 showed that in this period, the percentage of claimants placed in the Support Group after undergoing a WCA was 11%. Soon afterwards, a "norm" of 1 in 8 or 12.5% was in use as the benchmark for targeted audit during the Incapacity Benefit reassessment programme, suggesting