Criticism of the Work Capability Assessment Initially, both the DWP and Atos denied having had any target for getting claimants "off" sickness benefits. However, both eventually admitted that Support Group "norms" were being used nationwide, though they both denied that the purpose of "targeted audit" was to limit the number of claimants placed in the Support Group. Atos said that the audit process triggered by the breach of a "norm" was intended to ensure consistency across the firm's UK team: if the assessor's reports met the DWP's expectations, the healthcare professional would not be asked to change their recommendations. In May 2013, another doctor who had
Incapacity Benefit up by the examining doctor and used by Job Centre staff to plan ways to boost recipients' employability, in the hope of returning them to work. This new test was also used to assess some fresh claims for Incapacity Benefit. In 2004, the caseload peaked at just under 2,500,000 then began to fall slowly. In late 2008, New Labour replaced Incapacity Benefit with Employment and Support Allowance (ESA) for new claims and yet another eligibility test was introduced: the Work Capability Assessment. At the same time, capacity was boosted by bringing in nurses to carry out the bulk of the