Criticism of the Work Capability Assessment the "written" guidance contained in the 255-page instruction manual issued to all assessors: The foreword to the WCA Handbook states: On 22 July 2013, the DWP announced that all Atos WCA assessors would be retrained, as part of a "quality improvement plan" that followed "a DWP audit which identified an unacceptable reduction in the quality of written reports produced following assessments." In 2006, the New Labour government set out its plans for welfare reform: over the course of a decade, it expected the deployment of the WCA to shrink the number of people on out-of-work sickness benefits by one million,
Incapacity Benefit pilot studies overstated the percentage of claimants who were capable of finding a job. With the passage of time, experience showed that the vast majority of Incapacity Benefit recipients also met the more stringent criteria for ESA as well, and the combined total of people on these benefits hardly changed between 2008 and 2015. Furthermore, the generic rehabilitation programme for those on ESA who were considered to be able to work in the future – the Work Programme – proved largely ineffective in returning them to work. In February 2005, the BBC analysed New Labour's record on welfare reform: The