Criticism of the Work Capability Assessment thereby saving £7billion a year. A reassessment of long-term recipients was expected to start in 2009 but the start was delayed until 2011 while the test's criteria were reviewed. In 2012, the DWP's handling of its contract with Atos was the subject of a critical report by the National Audit Office (NAO). The Public Accounts Committee heard that in that year the DWP had paid Atos £112m to carry out WCAs. The chair of the committee told the BBC that the DWP got "far too many decisions wrong on claimants’ ability to work" and that this came at a "considerable
Incapacity Benefit medical assessments using a new semi-structured interview technique, with the findings recorded in digital format. This meant that from 2008, most new claims were scrutinised by a healthcare professional; those whose claims reached the threshold for eligibility were granted ESA - either shortly after the initial assessment, following an internal review of the initial decision, or after an external appeal. After the introduction of ESA, the number of remaining Incapacity Benefit recipients dwindled (largely as people came off the benefit for reasons such as reaching the State Pension age): by early 2011, the Incapacity Benefit caseload had shrunk by more