Criticism of the Work Capability Assessment Initially, both the DWP and Atos denied having had any target for getting claimants "off" sickness benefits. However, both eventually admitted that Support Group "norms" were being used nationwide, though they both denied that the purpose of "targeted audit" was to limit the number of claimants placed in the Support Group. Atos said that the audit process triggered by the breach of a "norm" was intended to ensure consistency across the firm's UK team: if the assessor's reports met the DWP's expectations, the healthcare professional would not be asked to change their recommendations. In May 2013, another doctor who had
Incapacity Benefit medical assessments using a new semi-structured interview technique, with the findings recorded in digital format. This meant that from 2008, most new claims were scrutinised by a healthcare professional; those whose claims reached the threshold for eligibility were granted ESA - either shortly after the initial assessment, following an internal review of the initial decision, or after an external appeal. After the introduction of ESA, the number of remaining Incapacity Benefit recipients dwindled (largely as people came off the benefit for reasons such as reaching the State Pension age): by early 2011, the Incapacity Benefit caseload had shrunk by more