Criticism of Spotify to regulate artists. Therefore, we are moving away from implementing a policy around artist conduct". On June 27, 2018, when rapper Drake released his fifth studio album "Scorpion", Spotify revamped most of its playlist to include the rapper and singer's face, even when the playlist didn't specifically have a Drake song in it. The change was dubbed "Scorpion SZN" by Spotify. However, some users complained about the repetitive use of the artist's likeness on the website's front page, while Spotify Premium users demanded refunds, dissatisfied with seeing music promotion on what was supposed to be an ad-free service. Spotify gave
Product-service system combination of products and services in which the satisfaction of customer needs is achieved either by selling the function of the product rather than the product itself, or by increasing the service component of a product offer. The concept is based on the idea that what customers want from products is not necessarily ownership, but rather the function that the product provides or the service the product can deliver. This means that the provider of "servicizing solutions" may get paid by the unit-of-service (or product function) delivered, as opposed to the (more traditional) unit-of-products sold. "See service economy for more