Rodolphe Marchais leasing and aircraft maintenance activities, through its subsidiaries, TAT leasing and Sabena technics. In a decade, TAT Group increased its maintenance activity and took part in a concentration movement in a fragmented market: it acquired successively AOM Industries in 2000, Sabena technics (at the time maintenance subsidiary of the Belgian National Airline) in 2005 and EADS Sogerma Services as well as EADS Barfield in 2007, making his subsidiary, Sabena technics, the world’s third largest independent MRO. Today, Sabena technics has all the necessary skills and agreements to perform maintenance on a large range of narrow and wide-body aircraft (Airbus, Boeing,
Airline complaints Airline complaints Airline complaints are any type of formal complaint filed by an airline customer either to the airline responsible for the grievance or the government office responsible for overseeing the airlines national industry. Airline complaints generally arise out of problems experienced during air travel that were left unresolved. According to the Airline Quality Rating 2007 report, airline hassles in the United States have increased since 2005. The rate of complaints, on the other hand, have remained roughly the same, with 0.88 complaints per 100,000, half of which were due to problems with flights or baggage. This may be due