Air Zaïre the government. Part of the contract with Sabena saw the Belgian airline train Air Congo personnel for a six-year period, and by the end of 1962 Air Congo had 2,400 employees, of which some 1,100 were seconded from Sabena. By this time the airlines' destinations included Entebbe, Lagos, Nairobi, Ndola, Salisbury and Usumbura. Jet service to Brussels was inaugurated in March 1963 utilising a Boeing 707 which was leased from Sabena, and in April 1963 the airline joined the International Air Transport Association, becoming the 94th overall member. The airline signed an agreement with French airline Union des Transports Aériens
Airline complaints Airline complaints Airline complaints are any type of formal complaint filed by an airline customer either to the airline responsible for the grievance or the government office responsible for overseeing the airlines national industry. Airline complaints generally arise out of problems experienced during air travel that were left unresolved. According to the Airline Quality Rating 2007 report, airline hassles in the United States have increased since 2005. The rate of complaints, on the other hand, have remained roughly the same, with 0.88 complaints per 100,000, half of which were due to problems with flights or baggage. This may be due