Sabena was blocked by the Belgian authorities. In 1989, British Airways and KLM purchased stakes in Sabena, which were later sold back to the Belgian government. In 1993, Air France purchased a large minority stake in Sabena, which it sold soon after. Finally, in 1995, Swissair purchased a 49 percent stake in Sabena and took over management. In 1993 Sabena adopted its third and final logo, and its head office was in the Air Terminus building on Rue Cardinal Mercier in Brussels. In 1994, Paul Rusesabagina, a manager for Sabena-owned hotels in the former Belgian territory of Rwanda, sheltered over 1,200
Airline complaints Airline complaints Airline complaints are any type of formal complaint filed by an airline customer either to the airline responsible for the grievance or the government office responsible for overseeing the airlines national industry. Airline complaints generally arise out of problems experienced during air travel that were left unresolved. According to the Airline Quality Rating 2007 report, airline hassles in the United States have increased since 2005. The rate of complaints, on the other hand, have remained roughly the same, with 0.88 complaints per 100,000, half of which were due to problems with flights or baggage. This may be due