SN Brussels Airlines and regional investment companies, as well as the Brussels and Walloon governments) set up SN Airholding, headed by Étienne Davignon. After the 2001 collapse of Sabena, Belgium's flag carrier airline, Belgium was left without a national airline. In February 2002, SN Airholding took over the Belgian airline DAT, a subsidiary of Sabena, and changed its trading name to SN Brussels Airlines. In 2002, a strategic reorganization started, led by the former CEO Peter Davies. On 12 April 2005 SN Brussels took holding control of Virgin Express and on 31 March 2006 they announced their merger. On 7 November 2006 they
Airline complaints who have signed up to ADR is published on the CAA's website. In the European Union, several member countries do not have specific offices to handle airline complaints. However, the Air Transport Portal of the European Commission handles airline complaints from member countries. Airline complaints Airline complaints are any type of formal complaint filed by an airline customer either to the airline responsible for the grievance or the government office responsible for overseeing the airlines national industry. Airline complaints generally arise out of problems experienced during air travel that were left unresolved. According to the Airline Quality Rating 2007 report,