Aurigny customer service, and high fares. Many of these complaints have been about, or due to, the removal of the Britten-Norman Trislander fleet and the acquisition of four Dornier 228 aircraft. These aircraft have suffered continual technical issues, resulting in high cost to the airline and frequent delays or cancelations to flights to and from Alderney. The airline was forced to reschedule it's celebratory last Trislander 'joy-flights' three times due to continued technical problems with the Dornier fleet. On 9 June 2017, Aurigny withdrew the island's medevac service outside of normal hours, meaning Alderney residents could only be transferred to hospital
Aurigny two-week trial in November 2013. Aurigny announced on 17 April 2014 that it would retire its five Trislanders and replace them with three second-hand Dornier Do 228s, noting that "the cost of keeping them [Trislanders] in the air is now prohibitively expensive". The programme to replace the Trislanders was expected to cost £3 million, with the airline asking the States of Guernsey for a loan in order to fund its Dornier acquisition. Aurigny's flagship Trislander aircraft nicknamed "Joey", after its registration "G-JOEY", gained great affection over time and a campaign was established to have "Joey" put on display in Guernsey