Aurigny customer service, and high fares. Many of these complaints have been about, or due to, the removal of the Britten-Norman Trislander fleet and the acquisition of four Dornier 228 aircraft. These aircraft have suffered continual technical issues, resulting in high cost to the airline and frequent delays or cancelations to flights to and from Alderney. The airline was forced to reschedule it's celebratory last Trislander 'joy-flights' three times due to continued technical problems with the Dornier fleet. On 9 June 2017, Aurigny withdrew the island's medevac service outside of normal hours, meaning Alderney residents could only be transferred to hospital
Basse-Terre Island area of . The eastern coast of Basse-Terre Island, known as the Windward Coast (in French, "Côte-au-vent"), is exposed to the trade winds and receives a lot of rain, whereas the western coast of the island, known as the Leeward Coast (in French, "Côte-sous-le-vent") is protected from the winds by the Soufrière volcano and is thus much drier. The most populated communes (municipalities) on the island are, in descending order of population, Baie-Mahault (western part of Pointe-à-Pitre urban area), Petit-Bourg, Capesterre-Belle-Eau, Sainte-Rose, Lamentin, Basse-Terre, and Saint-Claude (part of Basse-Terre urban area). Above the city of Basse-Terre on a mountain road,