Aurigny customer service, and high fares. Many of these complaints have been about, or due to, the removal of the Britten-Norman Trislander fleet and the acquisition of four Dornier 228 aircraft. These aircraft have suffered continual technical issues, resulting in high cost to the airline and frequent delays or cancelations to flights to and from Alderney. The airline was forced to reschedule it's celebratory last Trislander 'joy-flights' three times due to continued technical problems with the Dornier fleet. On 9 June 2017, Aurigny withdrew the island's medevac service outside of normal hours, meaning Alderney residents could only be transferred to hospital
Aurigny with another due from manufacturer RUAG in 2017. After Flybe announced its withdrawal from the London Gatwick – Guernsey route by March 2014, Aurigny ordered an Embraer 195 to serve its Gatwick route in order to provide sufficient capacity as the sole operator. The aircraft was delivered on 24 June 2014, and a similar aircraft was wet leased from Flybe between March and June to provide capacity in the interim. Given substantial government investment in fleet acquisition, and its monopoly position on the Gatwick route, an agreement between the airline and the States of Guernsey struck in April 2014 saw