Aurigny customer service, and high fares. Many of these complaints have been about, or due to, the removal of the Britten-Norman Trislander fleet and the acquisition of four Dornier 228 aircraft. These aircraft have suffered continual technical issues, resulting in high cost to the airline and frequent delays or cancelations to flights to and from Alderney. The airline was forced to reschedule it's celebratory last Trislander 'joy-flights' three times due to continued technical problems with the Dornier fleet. On 9 June 2017, Aurigny withdrew the island's medevac service outside of normal hours, meaning Alderney residents could only be transferred to hospital
Aurigny survey by market researchers islandopinion.com showed that Aurigny was the most popular airline which served Guernsey. On 21 June 2007, Aurigny got permission from its sole shareholder, the States of Guernsey, to raise a private loan to purchase two new ATR 72-500 aircraft which entered service in March 2009. Aurigny celebrated 40 years in operation in 2008. It was voted 4th-best short-haul airline in a poll published in the consumer magazine "Which?". In a survey of 30,000 members the magazine examined 71 airlines and asked readers to rate each carrier for standards of check-in, cabin staff, cleanliness, food and entertainment.