Aurigny customer service, and high fares. Many of these complaints have been about, or due to, the removal of the Britten-Norman Trislander fleet and the acquisition of four Dornier 228 aircraft. These aircraft have suffered continual technical issues, resulting in high cost to the airline and frequent delays or cancelations to flights to and from Alderney. The airline was forced to reschedule it's celebratory last Trislander 'joy-flights' three times due to continued technical problems with the Dornier fleet. On 9 June 2017, Aurigny withdrew the island's medevac service outside of normal hours, meaning Alderney residents could only be transferred to hospital
Aurigny Guernsey acting by and through the States Trading Supervisory Board". The airline has been loss-making for a number of years; however its services have been viewed as essential to Guernsey's economy, etc. - a May 2017 strategic review said "that Aurigny’s objectives should focus on supporting economic enablement and providing a backbone of air services to support the Bailiwick [of Guernsey]’s economy and its growth, providing access to affordable air travel to the UK." Trading figures have been released for Cabernet Ltd (that is, the Aurigny Group), with promises of increasing transparency. The key trends over recent years, from annual