Muses (sacred poetry) is often seen with a pensive expression; Terpsichore (choral dance and song) is often seen dancing and carrying a lyre; Thalia (comedy) is often seen with a comic mask; and Urania (astronomy) carries a pair of compasses and the celestial globe. Greek "mousa" is a common noun as well as a type of goddess: it literally means "art" or "poetry". According to Pindar, to "carry a "mousa"" is "to excel in the arts". The word derives from the Indo-European root "men-", which is also the source of Greek "Mnemosyne" and "mania", English "mind", "mental" and "monitor", Sanskrit "mantra"
Customer delight nor does it encourage positive word of mouth. Customer delight can be created by the product itself, by accompanied standard services and by interaction with people at the front line. The interaction is the greatest source of opportunities to create delight as it can be personalized and tailored to the specific needs and wishes of the customer. During contacts with touch points in the company, more than just customer service can be delivered. The person at the front line can surprise by showing a sincere personal interest in the customer, offer small attentions that might please or find a solution