The customer is always right piece. The customer is always right "The customer is always right" is a motto or slogan which exhorts service staff to give a high priority to customer satisfaction. It was popularised by pioneering and successful retailers such as Harry Gordon Selfridge, John Wanamaker and Marshall Field. They advocated that customer complaints should be treated seriously so that customers do not feel cheated or deceived. This attitude was novel and influential when misrepresentation was rife and "caveat emptor" (let the buyer beware) was a common legal maxim. Variations include ""le client n'a jamais tort"" (the customer is never wrong) which was
Beware of the Dog (short story) Beware of the Dog (short story) "Beware of the Dog" is a 1944 World War II story by Roald Dahl which was originally published in "Harper's Magazine" and later appeared in his "" collection. Its basic plot was adapted into the 1965 movie "36 Hours", starring James Garner and Rod Taylor, and the TV movie "Breaking Point" in 1989. Pilot Peter Williamson has sustained a massive injury while flying a mission over Vichy France (the name given to the German-controlled areas of the country). He ejects from the plane and later awakes to find himself in a hospital bed in