The customer is always right The customer is always right "The customer is always right" is a motto or slogan which exhorts service staff to give a high priority to customer satisfaction. It was popularised by pioneering and successful retailers such as Harry Gordon Selfridge, John Wanamaker and Marshall Field. They advocated that customer complaints should be treated seriously so that customers do not feel cheated or deceived. This attitude was novel and influential when misrepresentation was rife and "caveat emptor" (let the buyer beware) was a common legal maxim. Variations include ""le client n'a jamais tort"" (the customer is never wrong) which was the
The Bond Buyer paragraph: Pennsylvania Is About To Take Over Pittsburgh's Pension Fund And Rip It To Shreds" Retrieved October 20, 2010. ^ "USATODAY cites "The Bond Buyer", 2nd to last paragraph: Hundreds of tax issues on the ballots this year". Retrieved October 19, 2010. ^ "MSN.com referenced "Bond Buyer" Editor, Amy Resnick's Twitter account, for an article entitled: Bonds based on pot sales? regarding facts reported at "The Bond Buyer's" annual California Public Finance Conference". Retrieved October 8, 2010. ^ "SeekingAlpha.com cited "The Bond Buyer", 5th paragraph: Unintended Consequences of Basel III on Tax-Free Money Market Funds". Retrieved October 4, 2010. ^