The customer is always right The customer is always right "The customer is always right" is a motto or slogan which exhorts service staff to give a high priority to customer satisfaction. It was popularised by pioneering and successful retailers such as Harry Gordon Selfridge, John Wanamaker and Marshall Field. They advocated that customer complaints should be treated seriously so that customers do not feel cheated or deceived. This attitude was novel and influential when misrepresentation was rife and "caveat emptor" (let the buyer beware) was a common legal maxim. Variations include ""le client n'a jamais tort"" (the customer is never wrong) which was the
The Bond Buyer The Bond Buyer The Bond Buyer is a century-old daily national trade newspaper based in New York City and focused on covering the municipal bond industry. It is published Monday through Friday, except holidays. The newspaper is printed on tabloid-sized paper, and typically features three to four stories on the front page. The paper focuses on different regions of the United States each day, and maintains news bureaus in Washington, D.C., Chicago, Florida, Atlanta, Dallas and San Francisco. The news organization maintains a website, which provides breaking news updates throughout trading days as well as archives and statistics. The website,