The customer is always right The customer is always right "The customer is always right" is a motto or slogan which exhorts service staff to give a high priority to customer satisfaction. It was popularised by pioneering and successful retailers such as Harry Gordon Selfridge, John Wanamaker and Marshall Field. They advocated that customer complaints should be treated seriously so that customers do not feel cheated or deceived. This attitude was novel and influential when misrepresentation was rife and "caveat emptor" (let the buyer beware) was a common legal maxim. Variations include ""le client n'a jamais tort"" (the customer is never wrong) which was the
Buyer (fashion) give advice. Buyers often travel together so that they can advise one another on ranges and to coordinate ranges. For instance, a buyer for women's jackets may coordinate with the buyer for women's blouses since the two garments are frequently worn and purchased together. "The Role of the Fashion Buyer" states that one part of a buyer's job is to negotiate prices and details of delivery with the supplier. Some retailers provide their buyers with negotiation training courses. When the buyer meets with the supplier, the sales executive of the garment manufacturer submits a "cost price" for a garment. Then