The customer is always right The customer is always right "The customer is always right" is a motto or slogan which exhorts service staff to give a high priority to customer satisfaction. It was popularised by pioneering and successful retailers such as Harry Gordon Selfridge, John Wanamaker and Marshall Field. They advocated that customer complaints should be treated seriously so that customers do not feel cheated or deceived. This attitude was novel and influential when misrepresentation was rife and "caveat emptor" (let the buyer beware) was a common legal maxim. Variations include ""le client n'a jamais tort"" (the customer is never wrong) which was the
Beware of the Storybook Wolves Beware of the Storybook Wolves Beware of the Storybook Wolves is a 2000 picture book by Lauren Child. It is about Herb, a little boy, who has an adventure with a number of characters, including a couple of wolves, from his fairy tale books. Booktrust, in a review of "Beware of the Storybook Wolves", wrote "A simple story, well told, but it is the adventurous artwork that makes this book stand out." "The Horn Book Magazine" wrote "While the concept is innovative and the conclusion is satisfying, the overlong text trips on its own cleverness." "Beware of the Storybook Wolves"