The customer is always right piece. The customer is always right "The customer is always right" is a motto or slogan which exhorts service staff to give a high priority to customer satisfaction. It was popularised by pioneering and successful retailers such as Harry Gordon Selfridge, John Wanamaker and Marshall Field. They advocated that customer complaints should be treated seriously so that customers do not feel cheated or deceived. This attitude was novel and influential when misrepresentation was rife and "caveat emptor" (let the buyer beware) was a common legal maxim. Variations include ""le client n'a jamais tort"" (the customer is never wrong) which was
Steve Buyer Steve Buyer Stephen Earle Buyer ( ; born November 26, 1958) is the former U.S. Representative for , and previously the , serving from 1993 until 2011. In 2012, Buyer started working for R.J. Reynolds, promoting the use of smokeless tobacco. He is a member of the Republican Party. Buyer holds the rank of Colonel in the United States Army Reserve. On January 29, 2010, Buyer announced he would not seek a tenth term to the House to spend more time with his wife, who has an incurable autoimmune disease. In January 2011, Buyer became a lobbyist for McKesson Corp.