The customer is always right piece. The customer is always right "The customer is always right" is a motto or slogan which exhorts service staff to give a high priority to customer satisfaction. It was popularised by pioneering and successful retailers such as Harry Gordon Selfridge, John Wanamaker and Marshall Field. They advocated that customer complaints should be treated seriously so that customers do not feel cheated or deceived. This attitude was novel and influential when misrepresentation was rife and "caveat emptor" (let the buyer beware) was a common legal maxim. Variations include ""le client n'a jamais tort"" (the customer is never wrong) which was
Beware the Cat Beware the Cat Beware the Cat (1561) is a short English novel (or is that "novella"?) written by the printer's assistant and poet William Baldwin (sometimes called Gulielmus Baldwin), in early 1553. It is notable as the first horror fiction text longer than a short story and has also been claimed by some academics as the first novel ever published in English of any kind. The work languished unpublished after 1553, due to the change in the political climate under Mary Tudor, but it was published, perhaps with some revision, in 1561 in an edition suppressed by the state, now