Spider-Man: Turn Off the Dark Administration fined the show $12,600 in March 2011 for three serious safety violations. The Actors' Equity Association also looked into the incidents. One of the injuries occurred when Spider-Man stunt double Kevin Aubin broke both wrists. Another actor "had broken [his] feet on the same move a month earlier." Natalie Mendoza, who was originally cast as Arachne, suffered a concussion during the first preview performance on November 28, 2010, when she was struck in the head by equipment in the wings. She did not report the accident to producers until November 30. She appeared in the second performance against her
Spider-Man: Turn Off the Dark of "Bouncing Off the Walls", "A Freak Like Me Needs Company", and "Spider-Man!". Syfy was "Turn Off the Dark"'s lead media partner, offering tickets to the show as prizes and airing commercials for the production. CBS' "60 Minutes" aired a feature on the production on November 28, 2010, the production's first preview performance, in which Lesley Stahl chronicled the creation of the musical. The show's first performance, on November 28, 2010, "garnered what was most likely the most press coverage of a first preview in history." Reactions to the first preview described the musical as "visually stunning," despite technical glitches