1969 US Open (tennis) Françoise Dürr / Dennis Ralston, 7–5, 6–3 1969 US Open (tennis) The 1969 US Open (formerly known as U.S. National Championships) was a tennis tournament that took place on the outdoor grass courts at the West Side Tennis Club, Forest Hills in New York City, USA. The tournament ran from 28 August until 9 September. It was the 89th staging of the tournament, and the fourth Grand Slam tennis event of 1969. It was the last year at the US Open in which sets were decided by a two-game advantage before the introduction of the tiebreak in 1970. This championship
Service innovation Service innovation Service innovation is used to refer to many things. These include but not limited to: The Finnish research agency TEKES defines service innovation as "a new or significantly improved service concept that is taken into practice. It can be for example a new customer interaction channel, a distribution system or a technological concept or a combination of them. A service innovation always includes replicable elements that can be identified and systematically reproduced in other cases or environments. The replicable element can be the service outcome or the service process as such or a part of them. A service