The customer is always right claims the customer makes to be proper, and if we always settle them at face value, we shall be subjected to inevitable losses." The work concluded "If the customer is made perfectly to understand what it means for him to be right, what right on his part is, then he can be depended on to be right if he is honest, and if he is dishonest, a little effort should result in catching him at it." An article a year later by the same author addressed the "caveat emptor" aspect while raising many of the same points as the earlier
What I Mean to Say Is Goodbye on my feet. I'd say, 'Jackie, go on.' Jackie would look up at me and his purr would get a little louder, but he would not leave." The title of the album was taken from a song of the same name, "What I Mean To Say Is Goodbye", which was later cut during the sequencing process and remains unreleased. Design and layout for "What I Mean To Say Is Goodbye" was created by Grammy-award winning designer, Peter Buchanan-Smith, and features original artwork, liner notes, and a short story by Tom Brosseau. What I Mean to Say Is Goodbye What I