The customer is always right claims the customer makes to be proper, and if we always settle them at face value, we shall be subjected to inevitable losses." The work concluded "If the customer is made perfectly to understand what it means for him to be right, what right on his part is, then he can be depended on to be right if he is honest, and if he is dishonest, a little effort should result in catching him at it." An article a year later by the same author addressed the "caveat emptor" aspect while raising many of the same points as the earlier
Do You Know What I Mean Do You Know What I Mean "Do You Know What I Mean" is a song written and performed by Lee Michaels. It reached #6 on the U.S. "Billboard" Hot 100 and #4 on the "Cash Box" Top 100 in the summer of 1971. The song was featured on his 1971 album, "5th". The song was produced by Michaels. The single ranked #19 on "Billboard's" Year-End Hot 100 singles of 1971. Australian musician Renée Geyer recorded a version in 1981. The song was released in October 1981 as the second single from her seventh studio album, "So Lucky". The song peaked