The customer is always right claims the customer makes to be proper, and if we always settle them at face value, we shall be subjected to inevitable losses." The work concluded "If the customer is made perfectly to understand what it means for him to be right, what right on his part is, then he can be depended on to be right if he is honest, and if he is dishonest, a little effort should result in catching him at it." An article a year later by the same author addressed the "caveat emptor" aspect while raising many of the same points as the earlier
What Does the K Stand For? feel less like real people than excuses to weave in a few good dad jokes". Overall, Elan found, "What lifts the show are the elements of diaspora life weaved throughout, as when Aunty Princess visits from Nigeria and accuses Virginia [Stephen's mother] of cultural betrayal ('You have adopted too many fine and fancy British ways'). Stephen defends the family by suggesting she should 'go back home', prompting him to reflect that he has turned into his own racist enemy. It's unexpectedly thoughtful stuff, suggesting the third series may be even better." What Does the K Stand For? What Does the