The customer is always right claims the customer makes to be proper, and if we always settle them at face value, we shall be subjected to inevitable losses." The work concluded "If the customer is made perfectly to understand what it means for him to be right, what right on his part is, then he can be depended on to be right if he is honest, and if he is dishonest, a little effort should result in catching him at it." An article a year later by the same author addressed the "caveat emptor" aspect while raising many of the same points as the earlier
If You Know What I Mean If You Know What I Mean "If You Know What I Mean" is a song written and recorded by Neil Diamond. The song is a track from Diamond's 1976 album, "Beautiful Noise", and was Diamond's third number one on the Easy Listening chart, where it spent two weeks. "If You Know What I Mean" went to number one for two nonconsecutive weeks and peaked at number eleven on the "Billboard" Hot 100. In Canada, the song reached number 19 on the pop singles chart and hit number one on the Adult Contemporary chart. Diamond has stated that the song is