The Ritz Hotel, London 300 people were evacuated to the nearby May Fair Hotel following a fire alarm in the hotel. No one was hurt in the blaze, which started in the basement casino kitchen's extraction vents. The Ritz casino only suffered "minor damage". Former British Prime Minister Margaret Thatcher was convalescing at the Ritz when she died following a stroke on 8 April 2013. There has been criticism because the Ritz has not paid any corporation tax since being taken over by the Barclay twins. The accounts indicate that the profitable hotel uses a series of tax reliefs to reduce its corporation tax
The Ritz-Carlton Hotel Company concentration on both the personal and the data-driven sides of service: He coined the company's well-known customer/employee-centered motto, "We are Ladies and Gentlemen Serving Ladies and Gentlemen" and the set of specific service values (standards) on which The Ritz-Carlton employees base service through the present day. Under his leadership the hotels earned an unprecedented two Malcolm Baldrige National Quality Awards and grew from four to forty U.S. locations. During this time, The Ritz-Carlton also became known for its influence on service in a wide range of industries, through the creation of The Ritz-Carlton Learning Institute and The Ritz-Carlton Leadership Center,