Marshall Field around the principle of caveat emptor, or "buyer beware", and transformed it into a plush shopping experience fit for the Gilded Age. Unconditional refunds, consistent pricing and international imports are among the Field innovations that became standards in quality retailing. Field's employees were also instructed not to push products on uninterested customers as was common practice in stores of the period. The quotes "Give the lady what she wants" and "The customer is always right" are attributed to Field. Though most famous today for his retail business, during his lifetime his wholesale business made far more money. During the 1880s,
What I Mean to Say Is Goodbye on my feet. I'd say, 'Jackie, go on.' Jackie would look up at me and his purr would get a little louder, but he would not leave." The title of the album was taken from a song of the same name, "What I Mean To Say Is Goodbye", which was later cut during the sequencing process and remains unreleased. Design and layout for "What I Mean To Say Is Goodbye" was created by Grammy-award winning designer, Peter Buchanan-Smith, and features original artwork, liner notes, and a short story by Tom Brosseau. What I Mean to Say Is Goodbye What I