The customer is always right claims the customer makes to be proper, and if we always settle them at face value, we shall be subjected to inevitable losses." The work concluded "If the customer is made perfectly to understand what it means for him to be right, what right on his part is, then he can be depended on to be right if he is honest, and if he is dishonest, a little effort should result in catching him at it." An article a year later by the same author addressed the "caveat emptor" aspect while raising many of the same points as the earlier
What Kate Does had hidden and later talks with Kate at Dharma's dock. He explains that he planned to propose to Juliet and that he blames himself for her death, saying that he convinced her to stay on the island with him because he was lonely. Meanwhile, Jin is caught by the Others, who want to kill him instead of taking him back. Suddenly, someone shoots them and Jin is shocked to see that the shooter is Claire. The episode has received mixed reviews. Critical review aggregate website Metacritic awarded "What Kate Does" a score of 64 out of 100, indicating "generally favorable