The customer is always right claims the customer makes to be proper, and if we always settle them at face value, we shall be subjected to inevitable losses." The work concluded "If the customer is made perfectly to understand what it means for him to be right, what right on his part is, then he can be depended on to be right if he is honest, and if he is dishonest, a little effort should result in catching him at it." An article a year later by the same author addressed the "caveat emptor" aspect while raising many of the same points as the earlier
What Kate Does doesn't quite know how to write a woman of action who's also in love … many of the show's Kate flashbacks are just plain silly … there have been a lot of pretty dire Kate episodes." Whitney Matheson of "USA Today" said that she "wanted to stab Kate with a hot poker" after watching "What Kate Does". Josh Holloway's supporting performance as a grieving Sawyer was commended by Carabott of IGN, who said that his acting on the dock as he cried and revealed to Kate that he was going to ask Juliet to marry him was "one of Josh