The customer is always right claims the customer makes to be proper, and if we always settle them at face value, we shall be subjected to inevitable losses." The work concluded "If the customer is made perfectly to understand what it means for him to be right, what right on his part is, then he can be depended on to be right if he is honest, and if he is dishonest, a little effort should result in catching him at it." An article a year later by the same author addressed the "caveat emptor" aspect while raising many of the same points as the earlier
Know What I Mean? Know What I Mean? Know What I Mean? is a 1962 album by jazz musician Julian "Cannonball" Adderley, accompanied by Bill Evans and the rhythm section of the Modern Jazz Quartet. It was released on Riverside label as RLP-433. Barely noticeable on the album cover is a small picture of Bill Evans, directly underneath the sculpture to Adderley's right. The Allmusic review by Rick Anderson awarded the album 4 stars and states "It's hard to imagine any fan of mainstream jazz not finding much to love on this very fine recording". "The Penguin Guide to Jazz" awarded the album 3