The customer is always right claims the customer makes to be proper, and if we always settle them at face value, we shall be subjected to inevitable losses." The work concluded "If the customer is made perfectly to understand what it means for him to be right, what right on his part is, then he can be depended on to be right if he is honest, and if he is dishonest, a little effort should result in catching him at it." An article a year later by the same author addressed the "caveat emptor" aspect while raising many of the same points as the earlier
What I Mean to Say Is Goodbye What I Mean to Say Is Goodbye What I Mean To Say Is Goodbye is a 2005 album by Tom Brosseau and features a cast of notable Los Angeles, California musicians. It was produced by Sam Jones (", Off Camera with Sam Jones, Lost Songs: The Basement Tapes Continued)." When the album was released, "West of Town" received much attention from KEXP host John Richards, which eventually lead to Brosseau's appearance on The Mid Day Show with Cheryl Waters. The composition, "Grafton", which appears on this album, was originally on "North Dakota" under the slightly different title, "Grafton, ND". The