The customer is always right claims the customer makes to be proper, and if we always settle them at face value, we shall be subjected to inevitable losses." The work concluded "If the customer is made perfectly to understand what it means for him to be right, what right on his part is, then he can be depended on to be right if he is honest, and if he is dishonest, a little effort should result in catching him at it." An article a year later by the same author addressed the "caveat emptor" aspect while raising many of the same points as the earlier
What Kate Does that it by no means compared to "LA X", but stated that it "contain[ed] scenes of incredible beauty, based on character work and stakes earned over five seasons [that] made it a fine, if imperfect, hour." McGee also commented that the scene in which Claire arrives at the hospital and is helped by Ethan as "freakin' outstanding" and called "What Kate Does" "one of the funniest in the show's history. Aldo, Hurley, and Miles all got off plenty of zingers, which will be necessary in a season in which both mythological and dramatic stakes are raising higher and higher each