National Lottery Commission reviewed cases where players were not satisfied by Camelot Group’s response. They also ensured that there were controls in place to protect against excessive and under-age play. The Commission monitored all aspects of the running of the Lottery, from the televised draws to the way players were paid their prize money, to ensure they were conducted properly and in accordance with the terms of the licence. The Commission worked to secure the greatest possible returns to good causes by monitoring the performance of the Lottery and ensuring that the allocated funds went to the right place, in the right amounts.
National Lottery Commission fewer than 50 people. The majority of staff were based in central London with some based at the operator’s headquarters in Watford. There were two divisions within the organisation: the Corporate Group, which was led by the Chief Executive, and the Regulatory Operations Group, led by the Deputy Chief Executive. The Commission protected National Lottery players by ensuring that clear information was provided to them; and by setting rules and procedures for each game. If a player was unhappy about any aspect of the National Lottery, they should have raised this with Camelot in the first instance. The Commission then