People skills in "soft skills" and interpersonal skills of employees. In organizations, improving people skills became a specialized role of the corporate trainer. By the mid-1930s, Dale Carnegie popularized people skills in "How to Win Friends and Influence People" and "How to Stop Worrying and Start Living" worldwide. In the 1960s, US schools introduced people-skills topics and methods—often as a way to promote better self-esteem, communication and social interaction. These encompassed psychologist Thomas Gordon's "Effectiveness Training" variations as well as many other training programs. The first documented use of the phrase "people skills" was around 1970. The SCANS report states that business,
Families and Friends of Lesbians and Gays by FFLAG Parents in 2012 and updated again in 2017. The booklets contain quotes and experiences from parents and LGB young people. FFLAG has found that many of the enquiries currently received are from parents of trans youngsters. They have decided to extend their remit to include support for family and friends of trans people. On March 31st, 2018, coinciding with Trans Visibility Day, FFLAG launched its new booklet 'A Guide For Family & Friends - information for family and friends with a transgender member'. There are plans for a second new booklet 'How Do I Tell My Parents? -