People skills in "soft skills" and interpersonal skills of employees. In organizations, improving people skills became a specialized role of the corporate trainer. By the mid-1930s, Dale Carnegie popularized people skills in "How to Win Friends and Influence People" and "How to Stop Worrying and Start Living" worldwide. In the 1960s, US schools introduced people-skills topics and methods—often as a way to promote better self-esteem, communication and social interaction. These encompassed psychologist Thomas Gordon's "Effectiveness Training" variations as well as many other training programs. The first documented use of the phrase "people skills" was around 1970. The SCANS report states that business,
How to Lose Friends & Alienate People (memoir) How to Lose Friends & Alienate People (memoir) How to Lose Friends & Alienate People (2001) is a memoir by Toby Young about his failed five-year effort to make it in the United States as a contributing editor at Condé Nast Publications' "Vanity Fair" magazine. The book alternates Young's foibles with his ruminations about the differences in culture and society between the United States and England, and specifically between New York City and London. The book depicts Young's relationship with various British and American journalists, including Julie Burchill, Anthony Haden-Guest, Tina Brown and Harold Evans (who at one point threaten