People skills in "soft skills" and interpersonal skills of employees. In organizations, improving people skills became a specialized role of the corporate trainer. By the mid-1930s, Dale Carnegie popularized people skills in "How to Win Friends and Influence People" and "How to Stop Worrying and Start Living" worldwide. In the 1960s, US schools introduced people-skills topics and methods—often as a way to promote better self-esteem, communication and social interaction. These encompassed psychologist Thomas Gordon's "Effectiveness Training" variations as well as many other training programs. The first documented use of the phrase "people skills" was around 1970. The SCANS report states that business,
How to Make Trouble and Influence People How to Make Trouble and Influence People How to Make Trouble and Influence People () is a self-published book from 1996 chronicling the history of political pranks and acts of creative subversion in Australia. The book consists of a series of short paragraphs describing incidents, as well as facsimiles of flyers, posters and graffiti. It also includes an interview with Greg Wadley, author of the zine "Loser". The incidents detailed in "How to Make Trouble" date from the early colonial days to recent times, and include both explicitly political and non-political pranks. They include industrial disputes in the 1920s, recent