People skills in "soft skills" and interpersonal skills of employees. In organizations, improving people skills became a specialized role of the corporate trainer. By the mid-1930s, Dale Carnegie popularized people skills in "How to Win Friends and Influence People" and "How to Stop Worrying and Start Living" worldwide. In the 1960s, US schools introduced people-skills topics and methods—often as a way to promote better self-esteem, communication and social interaction. These encompassed psychologist Thomas Gordon's "Effectiveness Training" variations as well as many other training programs. The first documented use of the phrase "people skills" was around 1970. The SCANS report states that business,
Working: People Talk About What They Do All Day and How They Feel About What They Do Working: People Talk About What They Do All Day and How They Feel About What They Do Working: People Talk About What They Do All Day and How They Feel About What They Do is a 1974 nonfiction book by the noted oral historian and radio broadcaster Studs Terkel. "Working" is a book which investigates the meaning of work for different people under different circumstances, showing it can vary in importance. The book also reflects Terkel's general idea that work can be difficult but still provides meaning for workers. It is an exploration of what makes work meaningful for people