People skills in "soft skills" and interpersonal skills of employees. In organizations, improving people skills became a specialized role of the corporate trainer. By the mid-1930s, Dale Carnegie popularized people skills in "How to Win Friends and Influence People" and "How to Stop Worrying and Start Living" worldwide. In the 1960s, US schools introduced people-skills topics and methods—often as a way to promote better self-esteem, communication and social interaction. These encompassed psychologist Thomas Gordon's "Effectiveness Training" variations as well as many other training programs. The first documented use of the phrase "people skills" was around 1970. The SCANS report states that business,
Working: People Talk About What They Do All Day and How They Feel About What They Do 2002 DVD "Pull Over", Taylor explains that a story about a woman in a shoe manufacturing plant in Massachusetts, described in the book, inspired the song. In the television series "The Facts of Life", "Working" is one of the books parents wanted to ban in the episode "Read No Evil". Working: People Talk About What They Do All Day and How They Feel About What They Do Working: People Talk About What They Do All Day and How They Feel About What They Do is a 1974 nonfiction book by the noted oral historian and radio broadcaster Studs Terkel. "Working"