People skills in "soft skills" and interpersonal skills of employees. In organizations, improving people skills became a specialized role of the corporate trainer. By the mid-1930s, Dale Carnegie popularized people skills in "How to Win Friends and Influence People" and "How to Stop Worrying and Start Living" worldwide. In the 1960s, US schools introduced people-skills topics and methods—often as a way to promote better self-esteem, communication and social interaction. These encompassed psychologist Thomas Gordon's "Effectiveness Training" variations as well as many other training programs. The first documented use of the phrase "people skills" was around 1970. The SCANS report states that business,
Influence: Science and Practice information on what others are doing. Examples of this are staged interviews on television advertisements or "infomercials". People are more likely to agree to offers from people whom they like. There are several factors that can influence people to like some people more than others: Any one of the above methods may not help influence people, but used in combination, their effects can be magnified. The Milgram experiment ran by Stanley Milgram provided some of the most stunning insights into how influential authority can be over others. People often act in an automated fashion to commands from authority, even if