People skills in "soft skills" and interpersonal skills of employees. In organizations, improving people skills became a specialized role of the corporate trainer. By the mid-1930s, Dale Carnegie popularized people skills in "How to Win Friends and Influence People" and "How to Stop Worrying and Start Living" worldwide. In the 1960s, US schools introduced people-skills topics and methods—often as a way to promote better self-esteem, communication and social interaction. These encompassed psychologist Thomas Gordon's "Effectiveness Training" variations as well as many other training programs. The first documented use of the phrase "people skills" was around 1970. The SCANS report states that business,
How to Make Trouble and Influence People on "Culture Jamming: How to Make Trouble and Influence People", broadcast in 1998 and also featured in "Head Space" No 4, the Australian Broadcasting Corporation's monthly Arts and Culture Magazine. A collected and expanded version of all three of the original publications, "How to Make Trouble and Influence People: Pranks, Hoaxes, Graffiti and Mischief-making from Across Australia" () was collated by Iain McIntyre and Breakdown Press for release in October 2009. The 276-page book includes expanded historical listings, over 300 photographs and 14 interviews with Australian trouble makers. How to Make Trouble and Influence People How to Make Trouble and