Willy Loman and having contacts is the key to success. His older son, Biff, causes "old hopes and boiling resentments" to return by visiting home. Willy is loved by Biff, who nonetheless does not get along with him. Their relationship is the emotional lynchpin of the production. “In fact, Willy's logical mind becomes blind…” Biff attempts to help his father see what has become of him. In the end, Biff decides that he must force his father to see the truth rather than his fanciful images, for his own good, regardless of its toll on his father. This is the emotional climax
Willy Loman Loman is the play's dominant character because "It is his losing battle against spiritual and economic defeat that provides the narrative spine of the play." Loman is a symbolic representation of millions of white collar employees who outlived their corporate usefulness. He lives in a world with delusions about how popular, famous, influential and successful he is and about the prospects for the success of his sons. His wife not only allows these delusions, but also she buys into them, somewhat. His misplaced values of importance and popularity were shaken to the core by his declining ability to leverage those