European Low Fares Airline Association European Low Fares Airline Association The European Low Fares Airline Association (ELFAA) was an organization formed in 2004 to represent low-cost carriers and lobby European institutions on their behalf. It ceased operations and disbanded in 2016, as major members joined the newly formed trade group Airlines for Europe. ELFAA was based in Brussels, Belgium. Before stopping operations in 2016, ELFAA had ten members: British Airways and Iberia and low-cost carriers EasyJet, Jet2.com, Iberia Express, Norwegian Air Shuttle, Ryanair, Volotea, Vueling, and Wizz Air. BA and Iberia joined in 2015, citing similar views regarding air transport liberalisation and position regarding major
Airline complaints who have signed up to ADR is published on the CAA's website. In the European Union, several member countries do not have specific offices to handle airline complaints. However, the Air Transport Portal of the European Commission handles airline complaints from member countries. Airline complaints Airline complaints are any type of formal complaint filed by an airline customer either to the airline responsible for the grievance or the government office responsible for overseeing the airlines national industry. Airline complaints generally arise out of problems experienced during air travel that were left unresolved. According to the Airline Quality Rating 2007 report,