Childline Childline ChildLine is a counselling service for children and young people up to their 19th birthday in the United Kingdom provided by the NSPCC. Childline deals with any issue which causes distress or concern, common issues dealt with include child abuse, bullying, mental illness, parental separation or divorce, pregnancy, substance misuse, neglect, and psychological abuse. Counsellors do not record calls but write down case notes of calls and sometimes counselling supervisors may also listen in to calls to make sure that they can help the best they can. In 1986 Esther Rantzen, presenter of "That's Life!", a popular consumer TV
Child Helpline International received a large volume of contacts. Billimoria realised that these children needed someone to speak to and assist them. The idea of a toll-free number emerged and she set up Childline India - India's first and only child helpline. Childline India's approach was to have volunteers who answered the phone and who would go directly to the child in need. All phones available for public use could dial Childline India, toll-free, in order to help children find aid in places where an emergency shelter may not be located. The volunteers kept a log of the calls, which became an important